AFA Alaska + Hawaiian

Representing the Flight Attendants of Alaska + Hawaiian

Click here to report an issue to AFA
You are here: Home / Latest News / AFA News Now / Inflight Service Committee Meeting Recap – 1st Quarter 2022

Inflight Service Committee Meeting Recap – 1st Quarter 2022

Inflight Service Committee

  • Our AFA Inflight Service Committee Chairpersons met on Wednesday, February 23 to discuss their ongoing program of work to represent Flight Attendants interests related to catering and onboard service/sales.
  • The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are facing onboard the aircraft.
  • Management continues to experience challenges in some locations that are affecting the correct loading on onboard catering supplies and retail products.  Please continue to report catering issues through Block2Block and safety-related issues through ReportIt!  

On Wednesday, February 23, our AFA Local Inflight Service Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace.  Representing you at the meeting were Naomi Parcell (ANC), Ross DeJong (SEA), Todd Horn (PDX), Matt Voges (SFO), Johanna Thomas (LAX), and Chase Vandergrift (SAN).  Also present were MEC Inflight Committee Chairperson Stephanie Garnett and MEC Vice President Brian Palmer.  The committee met with Inflight Experience Program Manager Matthew Coder, Director of Product Development & Delivery Amber Simonsen, Managing Director of Guest Products Todd Traynor-Corey, and other management representatives from the food & beverage, catering operations, and inflight mobile teams. 

Topics of Discussion

The committee reviewed a number of items both during internal AFA-only conversation and when meeting with management.  Some items discussed include:

  • Ongoing issues with coffee carafes and missing lids.
  • New serving tools under consideration for testing.
  • Current galley packing concerns and upcoming changes.  Recommendations put forward by the Committee on where garbage and recycling bags are being boarded and possible changes to allow for better access.
  • Update on first class product changes for summer 2022.
  • Discussion about inadequate trash stowage space on many flights given how full galleys and carts are loaded, expected service levels, and trash being brought onboard by passengers.  Management has made changes to free up some cart space based on Committee feedback, but issue is still ongoing. 
  • Concerns about repeated main cabin beverage snack shortages and upcoming changes to how snacks are packed by catering that will help resolve the issue.
  • Concerns with meal pre-ordering functionality on flights with “round robin” flight numbering.
  • Discussion about management’s desire to restore pre-pandemic service levels.
  • Review of recent changes to onboard streaming entertainment options and plans for 2Ku satellite internet installation on newly delivered aircraft.
  • Review of March 2nd catering changes, new products, and changes to service flow (beverage snacks with each service on LH and PLH flights).
  • Update on catering operations and kitchens that are currently being utilized to load meals and supplies.  Request from the Committee to have extra supplies provisioned on catering trucks so that missing items can be corrected on-the-spot.
  • Review of Inflight Mobile Device (IMD) issues and concerns, including cellular service connectivity issues.  Any issues with cellular service connectivity should be reported to management so that the vendor can identify and fix the issue.  Inflight management will communicate the process for reporting connectivity issues in an upcoming bulletin bundle.
  • Update on upcoming Block2Block software fixes and improvements.

What The Committee Is Working On

  1. Advocating for Adequate Trash Stowage.  Pushing management to make much needed changes to resolve onboard trash stowage problems through solutions such as dedicated trash carts in every galley on every flight and eliminating double catering.
  2. Addressing Catering Errors and Shortages.  Escalating catering issues reported through Block2Block and other reporting channels, voicing Flight Attendant frustration with ongoing errors in catering provisioning and loading, and working to hold management accountable to fix the problems that make our job more difficult.
  3. Reviewing Block2Block (B2B) Updates. Working to provide feedback to management on changes and improvements to the B2B app, focusing on ensuring that any changes are functional and that the app remains easy for Flight Attendants to use.

We Want to Hear From You!

Please continue to report any catering issues or problems with onboard service using the catering feedback function in Block2Block.  If you’ve experienced a safety-related issue, please submit a report through ReportIt!  Your reports provide the Committee with the data needed to continue pushing management for meaningful improvements in our workplace.

Do you have other feedback for the committee or items that you’d like brought up with management?  Please let us know!  Your Local Inflight Service Committee is your voice to management.  You can find our contact information on the Inflight Service Committee page of the AFA Alaska website. 

Air Safety, Health, & Security Committee Meeting Recap – August 2026

On Thursday, August 27, our Seattle Air Safety, Health, & Security Committee (ASHSC) representatives met with management to discuss ongoing safety concerns, operational challenges, policy updates, and workplace improvements impacting Flight Attendants across the operation. Representing you at the meeting were Deb Walstrom (ANC), David Lake (SEA pmAS), Kahea Alvarez (LAX/SEA pmHA), Carin Merritt (LAX […]

Joint Contract Negotiations Session 19 – September 2026

Last week, the JNC received management’s responses on several contract sections and submitted counterproposals, including important updates for retiree benefits. As negotiations continue, both parties are preparing to use Interest-based Bargaining (IBB), a collaborative approach that aims to find mutually beneficial solutions to complex issues. IBB training is scheduled for October in Seattle and will be led by a mediator from the National Mediation Board.

Understanding The Legislative Process

As we continue our Government Affairs Committee Focus Month, this week we’re exploring how the legislative process works, why enacting laws strengthens our collective bargaining power, and how to engage effectively with our elected representatives. The legislative process may sometimes feel complex or far removed, but it directly shapes our day-to-day lives—from cabin safety regulations […]

Go In-Depth with Our AFA Government Affairs Committee Chairperson

As Government Affairs Committee Focus Month continues, we’re excited to bring you a direct, face-to-face conversation that goes to the core of our Union’s legislative work. You’ll see how our experiences in the cabin translate into meaningful advocacy that drives real change. MEC Communications Committee Chairperson Brian Palmer recently sat down with MEC Government Affairs […]

Honoring the 25th Anniversary of September 11: Never Forget

A quarter of a century has passed since September 11, 2001—a day that fundamentally transformed our world and redefined aviation safety forever. Today, as members of the Alaska and Hawaiian Flight Attendant family, we stand together to reflect on that pivotal morning, honor the memory of those we lost, and reaffirm our solemn promise: We Will […]

Recent Posts

News By Month

News By Category

AFA News Now Air Quality Air Safety, Health, & Security Committee (ASHSC) Alternative Dispute Resolution (ADR) AS/HA Merger AS/VX Merger Benefits Committee Committees Communications Committee Contract Contract 2014 Negotiations Blog Council 15 SAN Council 18 LAX (pmAS) Council 19 SEA (pmAS) Council 30 ANC Council 35 SFO Council 39 PDX Council 43 HNL Council 47 LAX/SEA (pmHA) EAP/Professional Standards Committee Extension 2021 Blog Featured Government Affairs Committee Grievance Committee Hotel Committee Human Rights & Equity Committee Industry News Inflight Service Committee Inflight Training Committee JNC Blog Joint Negotiating Committee (JNC) Latest News Local Councils Master Executive Council (MEC) Membership Engagement Committee Message from the MEC President Mobilization Committee Negotiations Pairing Construction Preferential Bidding System (PBS) Press Releases Reserve Committee Retirement Committee Scheduling Committee Uniform Committee

Want To Stay In The Loop?

Stay up-to-date on AFA Alaska + Hawaiian news and information by signing up for our email and text message updates. Click a button below to get started or update your preferences if you're already a subscriber.
Sign Up for Emails
Sign Up for Text Updates