Reserve Committee
- Our AFA Reserve Committee Chairpersons met on Thursday, December 12, to discuss their ongoing program of work to represent and advocate for our Reserve Flight Attendants.
- The Committee also met with management to review specific concerns that Flight Attendants brought forward.
- Your Local Reserve Committee is available to answer questions, clarify contractual language, or help resolve reserve-related issues. Please don’t hesitate to reach out!
On Thursday, December 12, representatives from our AFA Local Reserve Committees met to discuss their ongoing work to advocate for Reserve Flight Attendants. Representing you at the meeting were Brandi Urban (ANC), Conner Gallagher (SEA), Anthony Eskander (PDX), Meghan Casey (SFO), Kanako Yamada (LAX), and Rebecca Garcia (SAN). Also present was MEC Reserve Committee Chairperson Julie Thornton and MEC Reserve Committee Vice Chairperson—New Hire & Probation Jarod McNeill.
The committee met with the Interim Managing Director of Inflight Crew Scheduling & Inflight Operations (South) Sara Cook and Interim Manager of Inflight Crew Scheduling Matthew Trujilo.
The committee is next scheduled to meet on Thursday, March 13, 2025.
Topics of Discussion
The committee reviewed several items both during internal AFA-only conversation and when meeting with management. Some items discussed include:
- Management Staffing in Crew Scheduling. Management has recently hired two new Crew Scheduling Supervisors who are currently undergoing onboarding. They are expected to be on the floor early next year.
- Initial Training Plans for 2025. The number of training classes and the specific number of students in each class will depend on the delivery schedule of new aircraft.
- Social Media Issues. Social media is currently the primary cause of occurrences among probationary Flight Attendants.
- Crew Access Issues. Crew Access issues and glitches are ongoing and affecting Reserve Flight Attendants. Reviewed where known issues are documented and any newly added or fixed issues.
- Upcoming Crew Access Update. A review is scheduled for the upcoming updates to the Crew Access software. This will include associated fixes for current issues and the prioritization of programming improvements.
- Reserve Utilization Statistics. Currently, reserve utilization stands at approximately 85.7% across all bases. For the first quarter, reserve coverage is expected to be around 18-20%.
- Escalated Reserve-Related Issues. Reviewed the reserve-related issues that have been escalated to the Scheduling Review Board (SRB) and the Alternate Dispute Resolution (ADR) processes.
- Concerns with No-Shows and Connectivity. There are ongoing concerns regarding no-shows, the inability to contact Reserve Flight Attendants, and connectivity issues. Please report these matters through the AFA Alaska Online Support Center so that AFA Representatives can follow up with management.
What The Committee Is Working On
- Assisting Probationary Flight Attendants Through the Reserve Buddy Program. Answering questions from and providing support to probationary Flight Attendants through an expanded AFA Reserve Buddy program.
- Addressing Reserve Contractual Concerns. Researching and investigating reports from Reserve Flight Attendants and actively ensuring that management is compliant with our contract.
- Developing Additional Tools & Resources for New Flight Attendants. Working to create a plan to provide more user friendly, easy-to-access resources about the CBA and other job-related information for new Flight Attendants.
We Want to Hear From You!
Do you have feedback for the committee, concerns you’d like to share, or items you’d like brought up with management? Please let us know! Your Local Reserve Committee is your voice to management. You can open a support request on the AFA Alaska Online Support Center or contact us directly using the information on the Reserve Committee page of the AFA Alaska website.
