Inflight Service Committee

Premium Class

January 6, 2017 18:00

The implementation of Premium Class service has led to several concerns from AFA members that the Master Executive Council (MEC) would like to address.

Selling upgrades in-flight

AFA has been in contact with the union representing the Customer Service Agents and Reservations Agents, the International Association of Machinists and Aerospace Workers (IAM), regarding the selling of upgrades in-flight. AFA and IAM are in mutual agreement there is no scope of agreement violation in our respective contracts as long as Flight Attendants sell the Premium Class upgrades in-flight. Please do not sell any Premium Class upgrades while on the ground. Although selling Premium Class upgrades in-flight is not a contractual violation, AFA will definitely remember these additional duties the next time we’re at the bargaining table!

Premium Class training

Did you know there is required computer based training (CBT) for the new Premium Class service? If not, you are in good company because this is a surprise to many. Although there have been a few references to the training in various management communications since it was first mentioned in the Inflight Bulletin Bundle (IBB) posted on December, 14, 2016, the actual notice of the training being required and paid has not been adequate in AFA’s opinion.

According to the IBB, training may be completed via the Premium Class app on your Inflight Mobile Device (IMD) or on a computer by going to aspremiumclass.com. Management states the paid training must be completed by Wednesday, January 18, 2017, which is a deadline that AFA is disputing. The training will be paid at 1.0 TFP pursuant to §30.C.4.

More than four upgrades?

As of this writing, management has yet to provide guidance in a situation in which more than four customers wish to move to Premium Class. AFA has requested management to provide direction on this issue.

Alcohol control procedures

Flight Attendants have asked AFA to seek guidance from management with regard to alcohol control procedures in Premium Class. This is the information we have received from management so far:

All Premium Class (PC) customers receive an alcoholic beverage if they want, including non-revenue. The customer must meet the usual alcohol service protocol according to the Flight Attendant Manual (FAM).
PC customers receive up to two drinks per cart if requested (F/As should not offer two).
PC customers may request and be served alcohol in addition to the standard service(s) as long as they do not appear to be intoxicated or in danger of becoming so. [Note: There appears to be conflict between emailed policy clarifications issued by management and the guidance stated in our Emergency Interim Bulletins (EIBs) with regard to how much complementary alcohol is provided in addition to the cart service(s). Do we only serve complementary alcoholic beverages during cart service or do we provide them on request as well? AFA would like management to clarify the policy.]

Important: Report all alcohol-related incidents; include the customer’s seat number and class of service in the report so that we may identify any trends related to PC. In addition, document concerns related to selling upgrades in-flight, more than four upgrade requests at a time and incorrect catering.

We thank all of you who have alerted us to the concerns with new Premium Class service. There appears to be several questions left for management to answer regarding Premium Class. AFA will continue to pressure management to provide Flight Attendants with sufficient supplies and accurate information to ensure that you have the resources you need.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Tim Green, Brice McGee; MEC Inflight Service Committee Chairperson Stephanie Garnett; and MEC Air, Safety Health and Security Committee Chairperson Seth Heiple

How To Write Up Catering Issues and Concerns

July 12, 2016 14:47

If it is a catering safety related issue an ISR or ASAP should be filed. A catering feedback email that has SAFETY in the subject line will also help the issue to be immediately addressed.
Use a regular email for catering errors addressed to catering.feedback@alaskaair.com. Upper management groups do not need to be copied in—in some respects it slows the process of correcting the problems.
The most important thing is to use the following format in the first line of the email DATE/CITYPAIR/FLT#.

For example:

6/20/2016/SEA/ /Flt #723

Missing FC syrup
Linens wet, crinkled and torn

If you have pictures they should be included with the email
Writing the problem on the boarding bill and taking a picture with my IMD is very efficient. You can just send the picture from the IMD and catering gets all of the information they need quickly.

Introducing Your MEC Inflight Service Committee Chairperson

April 14, 2016 18:00

Your Master Executive Council (MEC) conducted interviews this week for the position of MEC Inflight Service Committee Chairperson. We would like to thank the eight candidates who expressed a willingness to serve and interviewed for the position. After thorough consideration, the MEC has appointed Stephanie Garnett to the position.

Stephanie is a Seattle-based flight attendant and she has just completed her 17^th year with Alaska Airlines. Previously she was a stewardess for Pan American.

Stephanie is a graduate of Washington State University with a degree in mathematics. She has been a member of the Inflight Service Committee in Seattle for about 10 years and has also served on the Air Safety, Health, and Security Committee in Seattle for the last 4 years.

As a part her committee work, Stephanie has had the opportunity to work on some interesting projects including creating the packing for the universal juice drawer, working on the universal aisle cart packing and most recently researching the Space Bins. She is also a SOAR award winner.

Stephanie has been married to her husband Dan for almost 45 years. They have two sons who are married and have given them five grandchildren. Dan and Stephanie have recently adopted 2 kittens to fill their empty nest.

In her role as MEC Inflight Service Committee Chairperson, Stephanie will work closely with the Local Inflight Service Committee Chairpersons and inflight management to represent and advocate for Flight Attendants in all areas related to onboard sales and service. Her term of appointment is concurrent with the term of the MEC Officers and she reports directly to the MEC.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Yvette Satterlee, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Sandra Morrow and Stephen Couckuyt

MEC Inflight Service Committee Chairperson Interviews

February 23, 2016 09:00

The AFA Alaska Master Executive Council (MEC) would like to thank Blair Kimball for stepping up and serving as MEC Chairperson of the AFA Inflight Service Committee over the past several years. Under Blair’s leadership, the committee has expanded involvement and helped to advocate for Flight Attendants as management has introduced major service changes. Blair will remain in position during the transition period as the MEC selects and appoints a new MEC Chairperson.

Background

The MEC Chairperson of the Inflight Service Committee is responsible for coordinating the activities of the committee at the airline level. The Chairperson works closely with each Local Committee Chairperson to gather feedback and input and represents the positions of the Committee and MEC in interactions with management.

Additional Information From the MEC Policy Manual

INFLIGHT SERVICE COMMITTEE

1. SCOPE

a. The Inflight Service Committee shall act to support the Union’s interest with respect to inflight service and sales onboard flights. The Committee shall meet with the Company to discuss any change in inflight service or sales, procedures to be followed and other pertinent matters prior to the implementation of such service

2. POLICY/RESPONSIBILITIES

a. The MEC Inflight Service Committee shall consist of the MEC Inflight Service Committee Chairperson and the Local Inflight Service Committee Chairperson from each council.

b. It shall be the policy of the Union to make any significant change in inflight service or sales subject to negotiations between the parties. The Union shall always place Flight Attendants’ health and safety as its first priority when considering the feasibility of any inflight service or sales change and the location of inflight service or sales items in galleys or other stowage locations.

c. The MEC Chairperson shall:

(i) Immediately contact the MEC President should the Company override his/her objections and proceed to implement changes in inflight service or sales against his/her recommendation

(ii) Compose informational and educational articles of interest to the membership and provide them to the MEC Communications Chairperson to be included in MEC communications and posted to the MEC website.

d. The Committee shall:

(i) Represent the Flight Attendant point of view to the Company in all matters pertaining to onboard sales and service policies, procedures, and practices

(ii) Work with the Scheduling Committee to determine available service time, projected loads and staffing when the Company determines a certain service is required on a flight

(iii) Monitor feedback from all domiciles on flights where services, load, staffing, or flight time cause the Flight Attendants difficulty in completing the standards of performance

Qualifications

Robust working knowledge of inflight service procedures, including all positions and routes (including short haul, Mexico, Hawaii, midcon, and transcon)
Ability to attend meetings as required, including being present in Seattle on occasion
Strong computer skills. Excellent working knowledge of Inflight Mobile Device, Google email, and Microsoft Office.
Strong written and verbal communication skills. Ability to write membership communications, respond professionally to internal and external e-mail, prepare reports, and plan meetings agendas and take minutes.
Ability to meet deadlines, delegate responsibilities, and follow up on assigned tasks

Duties

Participate in reviews of inflight catering, packing, service, and sales with management
Review Flight Attendant complaints or concerns regarding catering and inflight service. Gather information and work with management to satisfactorily resolve each issue.
Schedule, plan, and conduct quarterly meetings of the committee and other meetings and conference calls as needed
Correspond with the Local Inflight Service Committee Chairpersons and MEC regularly to provide status updates. Prepare and send a monthly committee report to the MEC.

Time Commitment and Flight Pay Loss Reimbursement

This is position eligible for Flight Pay Loss (FPL) reimbursement by the Company under 27.P Company Business (CB) Flight Pay Loss with a 5% override and “A” pay. CB is compensated at 0.75 TFP per hour of work.
Estimated 8-10 hours per week (24 to 30 TFP per month). Some work may be accomplished remotely. Regularly required to be in Seattle to work on projects and attend meetings.

Working Relationships

With The Inflight Service Committee

Constant interaction with the Local Inflight Service Committee Chairpersons. Frequent interaction with Local Inflight Service Committee Members.

With The Master Executive Council

This position reports to the Master Executive Council. The MEC executive sponsor for the committee is the MEC Vice President.

With Alaska Airlines Management

Constant interaction with inflight management, particularly the Manager of Inflight Experience (Matthew Coder) and Director of Catering Operations (Susan Morse)

Expressing Interest and Interview Scheduling

The MEC will hold interviews during the April MEC meeting on Tuesday, April 12, 2016. Bid around the interview date or plan to arrange your schedule accordingly to accommodate.
Interviews will be at the AFA Alaska MEC office in Seattle. Our office is located in the Alaska Airlines Flight Operations and Training Center, Suite 280 at 2651 South 192nd Street, Seattle, WA 98188.
Submit a declaration of interest and resume to MEC Secretary-Treasurer Yvette Gesch at yvette.gesch@afaalaska.org no later than 5 PM Pacific Time on Friday, April 1, 2016. Yvette will be able to provide additional information regarding transportation and booking of flights if necessary.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Yvette Gesch, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Sandra Morrow and Stephen Couckuyt

Clarification to iPhone 6+ Charging

March 30, 2015 17:00

On March 8, an AFA communication was released outlining recommendations for the iPhone 6+ inflight mobile device that is currently being distributed to all Flight Attendants. In that communication, it was suggested that Flight Attendants could potentially leave the iPhone 6+ in their crew bag while the device was plugged in and charging.

After further review of documentation provided by Apple, it is recommended that you do not leave your iPhone 6+ in your crew bag while it is charging. The iPhone 6+ must be kept in a well-ventilated area while charging in order to ensure proper temperature regulation of the device. When charging your iPhone 6+, please ensure it is in an open area away from materials that could insulate the device and potentially cause it to overheat.

You can find more information and safety recommendations pertaining to use of the device in the iPhone User Guide located on the Apple website at https://manuals.info.apple.com/MANUALS/1000/MA1565/en_US/iphone_user_guide.pdf.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Yvette Gesch, Becky Strachan, Laura Masserant, Cathy Gwynn, Sandra Morrow, Stephen Couckuyt and MEC Air Safety, Health, & Security Committee Chairperson Seth Heiple

Premium Class

Selling upgrades in-flight

Premium Class training

More than four upgrades?

Alcohol control procedures

How To Write Up Catering Issues and Concerns

Introducing Your MEC Inflight Service Committee Chairperson