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EAP/Professional Standards Committee News – March 2023

EAP/Professional Standards Committee

Our AFA EAP/Professional Standards Committee (Members helping Members) seeks to assist Members, their families, and partners experiencing personal and work-related problems that could or are affecting their health and well-being on and off the job. Our EAP committee is a Union-sponsored support service provided by Flight Attendants for Flight Attendants, their families, and partners. EAP Peer Representatives are trained to provide three distinct but interrelated services: Assessment, Support, and Referral Services; Professional Standards; and Critical Incident Response.

AFA EAP is a confidential resource available to Members, demonstrating care and concern for its Members individually and collectively.

EAP/Professional Standards Committee Chairpersons

ANCBonnie Waltersanc.eap.chair@afaalaska.org(907) 230-7208
LAXJeanne McCleave  lax.eap.chair@afaalaska.org(949) 922-1606
PDXContesa Nicolaidis  pdx.eap.chair@afaalaska.org(503) 970-6873
SANMelanie Buker   san.eap.chair@afaalaska.org(208) 890-1849
SEAAndrea Koricansea.eap.chair@afaalaska.org(206) 419-2637  
SFOZarah Cummings  sfo.eap.chair@afaalaska.org(925) 577-5733
MECElizabeth Dillon (Chairperson)
Lisa Haugen (Vice Chairperson)		eap@afaalaska.org(949) 470-0493 

DID YOU KNOW: There’s a New Program Called FAAS?

What is FAAS?

FAAS stands for Flight Attendant Addiction Support. It’s a new assistance program developed and run jointly by AFA EAP and management. Any non-probationary Flight Attendant is eligible to use the program.

What does FAAS offer?

  • FAAS is structured to encourage Flight Attendants to seek help before on-the-job misconduct occurs.
  • Those who self-disclose to the company before a work-related performance issue occurs will have access to 30 days of residential treatment at a facility fully paid for by the company,  whether you have Kaiser Insurance, Premera Blue Cross/Blue Shield, or NO Insurance.
  • AFA EAP and your Base Director/Manager will be part of your recovery support team during the treatment period.
  • Should a Flight Attendant’s substance use progress to the point that they show up at work under the influence, the Flight Attendant will have access to company-funded treatment IF the Flight Attendant self-discloses before boarding the first flight of the day and before a reasonable suspicion test is requested. 
  • Should a Flight Attendant’s on-the-job impairment result in a test positive, a pathway to return to flying for Alaska has been developed under the FAAS program following their separation.
  • FAAS is also designed to encourage co-workers to feel comfortable approaching or identifying a Flight Attendant whose impairment risks flight safety. Under FAAS, only the struggling Flight Attendant can jeopardize their job by failing to self-disclose before boarding their first flight of the day or before being identified for testing. Even then, the Flight Attendant will have a pathway for reinstatement.

Does FAAS replace AFA EAP or the Flight Attendant Drug and Alcohol Program (FADAP)?

No. AFA EAP/FADAP offers confidential assistance without company knowledge or involvement.  AFA EAP can confidentially help you decide which of these assistance programs is best for you and your work circumstances.  Unlike FAAS, AFA EAP can also work with probationary Flight Attendants and their family members.  Don’t hesitate to call any of your EAP Committee Members in a safe, confidential setting.

FADAP Contact Information

https://www.fadap.org 
Phone: (855) 33-FADAP / (855) 333-2327
Direct Line: (202) 355-6337

Did You Know: Wings of Sobriety Telephonic Meetings

Meetings are open to all Flight Attendants exploring their need for or seeking recovery from substance use disorders. Meeting times are scheduled every Wednesday at 12 PM Pacific time and Sunday at 2 PM Pacific time. Meetings generally last between 45 minutes and 1 hour. The conference call number to join is (855) 544-2320.

Reserve Committee Meeting Recap – 1st Quarter 2023

Reserve Committee

  • Our AFA Reserve Committee Chairpersons met on Thursday, March 9 to discuss their ongoing program of work to represent and advocate for our Reserve Flight Attendants.
  • The Committee also met with management to review a number of specific concerns that were brought forward by Flight Attendants.
  • Your Local Reserve Committee is available to answer questions, provide clarification, or help to resolve any reserve related issues. Please don’t hesitate to reach out!

On Thursday, March 9, representatives from our AFA Local Reserve Committees met to discuss their ongoing work to advocate for Reserve Flight Attendants. Representing you at the meeting were Heather Reier (ANC), Teran Eason (SEA), Anthony Eskander (PDX), Meghan Casey (SFO), Kanako Yamada (LAX), and Rebecca Garcia (SAN).  Also present was MEC Reserve Committee Chairperson Julie Thornton. The committee also met with Inflight Crew Scheduling Director Sara Cook and Inflight Crew Scheduling Manager Matthew Trujilo.

The committee is next scheduled to meet on Thursday, June 8th.

Topics of Discussion

The committee reviewed a number of items both during internal AFA-only conversation and when meeting with management. Some items discussed include:

  • Planned Initial Training classes for the remainder of the year. Class 3 and Class 5 were canceled, however management still intends to hire additional Flight Attendants. The number of classes and specific number of students in each class is dependent on delivery of new aircraft.
  • Increase in requests for assistance with PBS and bidding from new hires. Exploring ways to provide additional training and support in this area.
  • Crew Scheduling management changes. Sara Cook was promoted to Director of Inflight Crew Scheduling and four new Crew Scheduling Supervisors are onboarded. Management is in the process of hiring an additional manager to support operations. 
  • Issues and glitches with Crew Access affecting Reserve Flight Attendants. Reviewed where known issues are documented and newly added/fixed issues. 
  • Review of upcoming update to Crew Access software. Includes associated fixes to current issues and other improvements, and prioritization for programming fixes.
  • Probationary Flight Attendant support through the Probationary Buddy Program. Buddies are very busy supporting new Flight Attendants. Reminder to refer Probationary Flight Attendants to their Buddy for contractual questions.
  • Increase in lineholders picking up reserve days. This resulted in some increased flexibility for Reserve Flight Attendants.
  • Review of reserve utilization statistics. Reserve utilization is approximately 82% in all bases. Reserve coverage is anticipated to be approximately 21-20% for the remainder of Quarter 1 and Quarter 2.
  • Request for management to decrease the Adequate Reserve Coverage (ARC) maximum. Goal of providing additional flexibility for shifting reserve days. Management agreed to review possible changes.
  • Review of contractual language related to Reserve Flight Attendants calling in well.
  • Reminder of the AFA Alaska Online Support Center. New hire Flight Attendants can report issues, raise concerns, or ask questions.

What The Committee Is Working On

  1. Assisting Probationary Flight Attendants Through the Probationary Buddy Program.   Answering questions from and providing support to probationary Flight Attendants through an expanded AFA Probationary Buddy program.
  2. Addressing Reserve Contractual Concerns.  Researching and investigating reports from Reserve Flight Attendants and actively ensuring management is complying with our contract.
  3. Developing Additional Tools & Resources for New Flight Attendants.  Working to create documents to provide user friendly, easy-to-digest resources about the Collective Bargaining Agreement and other job-related information for new Flight Attendants.

We Want to Hear From You!

Do you have feedback for the committee, concerns you’d like to share, or items that you’d like brought up with management?  Please let us know!  Your Local Reserve Committee is your voice to management.  You can open a support request on the AFA Alaska Online Support Center or contact us directly using the information on the Reserve Committee page of the AFA Alaska website.

Help Support SkyWest Flight Attendant Organizing in LAX & SAN!

AFA International

SkyWest Flight Attendants are organizing to form their Union and join AFA-CWA! Help support their efforts by joining in an upcoming SkyWest AFA “Concourse Chats” visibility event. The goal of the events is to engage 1-on-1, in-person and have conversations with SkyWest Flight Attendants to learn their issues and priorities and invite them to be a part of the campaign by signing a card, wearing a pin, and/or getting more involved.

Upcoming visibility events in LAX and SAN are next week! Here are the details:

LAXMonday, March 13, 202312 to 4 PM PTMeet Up Location TBD
SANWednesday, March 15, 202312 to 4 PM PTMeet Up Location TBD

For more information or to sign up to participate, please contact AFA Campaign Representative Gailen David at gdavid@afacwa.org.

March 2023 MEC Meeting Recap

Master Executive Council (MEC)

  • Our AFA Alaska Master Executive Council (MEC) met this week on Monday, March 6, and Tuesday, March 7, to conduct their ongoing work to represent our Flight Attendants.
  • The MEC also met with executive management and a group of union leaders from other company workgroups to receive updates and discuss concerns affecting employees company-wide.
  • The next Regular MEC Meeting is scheduled for Tuesday, April 11, and Wednesday, April 12. Please don’t hesitate to contact your LEC President if you have any questions.

The March 2023 Regular MEC Meeting was held this week on Monday, March 6, and Tuesday, March 7.  The meeting consisted of updates from our MEC Officers, LEC Presidents, Grievance Committee, and Scheduling Committee.  Our MEC also reviewed written reports submitted by other AFA MEC Committee Chairpersons about their current programs of work. 

Meeting with Management

As part of this meeting, the MEC met with company executive management and a group of union leaders from the other union-represented workgroups within the company.  The intent of these meetings, usually held once per quarter, is to receive updates from management and allow for a broader discussion of issues and concerns facing all company employees.  Some of the items that our MEC brought forward include the following:

  • Recent winter weather issues throughout the system. These weather issues resulted in a significant disruption to employees and operations in general. Management needs to anticipate problems, react sooner, and create an environment that recovers faster than before. There is also a need to resolve issues with throughput in Seattle during irregular operations and severe weather. Management states they are working on a plan to address these points.
  • Uptick in weight and balance restrictions. There has been a noticeable uptick recently in weight and balance restrictions in certain stations due to winds and other weather conditions. The restrictions are impacting non-rev and commuter travel as employees need to make plans based on information in FLY and cannot do so. Management needs to be more transparent when weight and balance restrictions are anticipated in specific cities or on particular flights and adjust inventory accordingly.
  • Lack of Positive Space Travel (PST) availability. Despite changes by management to how PST inventory is allocated, there needs to be more availability of PST seats for desirable destinations during vacation and other peak travel periods. The lack of availability devalues the benefit of PST for employees. Management indicated they would again review how PST inventory is allocated and internally discuss options for the current program.
  • Issues with transition to new leave/absence management vendor. Numerous employee reports have revealed that management’s transition to a new vendor for leave and absence management has been full of issues. Employees have reported not being paid correctly, a lack of responsiveness from the vendor, and other issues. Management says they are working with the vendor to address and resolve problems as they come up.

Action on Agenda Items

The MEC took action on two agenda items that were submitted in advance of the meeting.

  • An update to the MEC Policy & Procedure Manual was approved to expand the scope of the Inflight Training Committee to include Flight Attendants conducting Probationary Observation Flights and Initial Operating Experiences (IOEs).  The amended language can be found in Article VII.J [MEC Committees: Inflight Training Committee]
  • An updated version of the AFA Alaska Social Media Guidelines was approved.  The updated guidelines have been posted on the AFA Alaska website.

Questions?

If you have any questions about this month’s Regular MEC Meeting, please get in touch with your LEC President.

Scheduling Committee Meeting Recap – February 2023

Scheduling Committee

  • Our AFA Scheduling Committee Chairpersons met on Tuesday, February 28 to discuss their ongoing program of work to represent Flight Attendants interests related to lineholder scheduling.
  • The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are experiencing with scheduling, pairings, and bidding.
  • Your Local Scheduling Committee is available to answer questions, provide clarification, or help to resolve any lineholder scheduling-related issues. Please don’t hesitate to reach out!

On Tuesday, February 28, our AFA Scheduling Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Heather Reier (ANC), Martin Vance (SEA), Melodie Anderes (PDX), Jaqui Bellenie (SFO), Natalie Codd (LAX), and Kitty Cohen (SAN). Also present were MEC Scheduling Committee Vice Chairperson—Pairing Construction Karen Ferrell, MEC Scheduling Committee Vice Chairperson—PBS Virginia Fritz, and MEC Reserve Committee Chairperson Julie Thornton. The committee met with Supervisor of Inflight Crew Scheduling, Matthew Trujillo, Director of Crew Planning Mike Ostler, Manager of ITS Product Management Rick Mitchell, Manager of Crew Planning Trisha Bennett, and other management representatives from Crew Planning.

Topics of Discussion

The committee reviewed a number of items both during internal AFA-only conversation and when meeting with management. Some items discussed include:

  • Compliance with Jury Duty language in contract section 24.A.5 is being reviewed to ensure that management is applying the contractual protections when Flight Attendants are obligated to Jury Duty.
  • Passport Renewals and International Flying (contract section 10.S.12). Flight Attendants are covered by the section 10.S.3.b language when they submit their passport more than 15 days before the passport expires and notify Crew Scheduling.
  • New NAVBLUE PBS update version 22.7.7 has new features and should address the slow log in issues that our Flight Attendants have been experiencing after bids are published.
  • Separating Crews on International Layovers is both a safety and contractual concern. Crew Scheduling and Crew Planning are working to correct when Flight Attendants are assigned separate hotels while on international layovers.
  • Flight Attendant Contactability Requirements and definition of positive contact. Many Flight Attendants may not know that sections 32.C.1.e and 8.Q outline define when Flight Attendants are contactable as well as what steps management must take to have met their contractual requirements of contactability.
  • Crew Access Issues and upcoming UI update. The incorrect time showing UTC for trips will be resolved with new user interface but will still exist in original user interface.
  • Recent Pacific Northwest and California Winter Storm events. Please file a ticket at the  AFA Alaska Online Support Center if you have any unresolved issues related to the recent snow storms. Management plans on reviewing their processes and hopes to create a standardized playbook to assist them during winter irregular operations.
  • Lineholder Option to Decline an Initial Deadhead (contract section 10.X.8) can be allowed with “Crew Scheduling’s approval” Discussions were had at the consistency of allowing Flight Attendants to drop their initial deadhead legs.

What The Committee Is Working On

  1. Scheduling a meeting with Network Planning.  The Committee would like to meet with Network Planning in 2023 to discuss our contract, legalities and suggestions. We want to provide management with the Flight Attendant perspective and in an effort to improve our quality of life. 
  2. Review of JCTE/Crew Access transaction performance.  Each month, ITS provides the Committee with data on performance and transactions within JCTE/Crew Access.  The Committee reviews these reports to ensure our service levels are maintained at the appropriate thresholds.
  3. Scheduling Quality of Life Improvements.  Reviewing ways to improve Trip Length Distribution (TLD) and other quality of life factors.  Working with management to develop a quality of life survey to determine Flight Attendant scheduling priorities. 
  4. Review of user guides and links of Flight Attendant website.  Ensuring information is still accurate in existing resource materials, links are still active and working, etc.
  5. Updating Crew Access videos.  Working with management and ITS to update the Crew Access instructional videos to reflect updates and changes to the user interface.

We Want to Hear From You!

Do you have feedback for the committee, concerns you’d like to share, or items that you’d like brought up with management?  Please let us know!  Your Local Scheduling Committee is your voice to management.  You can open a support request on the AFA Alaska Online Support Center or contact us directly using the information on the Scheduling Committee page of the AFA Alaska website.

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