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Contactability Flow Charts

Scheduling Committee

Our Scheduling Committee has created some new tools to help you better understand contractual language. These tools consist of two flowcharts that illustrate when you are required to be reachable by Crew Scheduling. One flowchart addresses situations when you are on duty, while the other covers times when you are on a RON/layover, on call as a Reserve, or off duty. Both flowcharts are available on the Scheduling Committee page of afaalaska.org for reference as needed.

Click here to view the on duty contactability flow chart >

Click here to view the Reserve, RON, and off duty contactability flow chart >

The development of these flowcharts was a collaborative effort between the Scheduling, Reserve, and Grievance Committees. To produce the flowcharts, the Committees enlisted the assistance of MEC Negotiations Strategic Communications Representative Justin Wetherell. We want to thank Justin for their time and dedication to this project.

Questions or Feedback?

We’d like to hear from you if you have any feedback on the flowcharts or suggestions for other helpful documents. For any questions about the flowcharts or contactability in general, please get in touch with your Local Scheduling Committee.

Reserve Committee Meeting Recap – 3rd Quarter 2023

Reserve Committee

  • Our AFA Reserve Committee Chairpersons met on Thursday, September 14 to discuss their ongoing program of work to represent and advocate for our Reserve Flight Attendants.
  • The Committee also met with management to review a number of specific concerns that were brought forward by Flight Attendants.
  • Your Local Reserve Committee is available to answer questions, provide clarification, or help to resolve any reserve related issues. Please don’t hesitate to reach out!

On Thursday, September 14, representatives from our AFA Local Reserve Committees met to discuss their ongoing work to advocate for Reserve Flight Attendants. Representing you at the meeting were Brandi Urban (ANC), Conner Gallagher (SEA), Meghan Casey (SFO), Kanako Yamada (LAX), and Rebecca Garcia (SAN). Also present were MEC Reserve Committee Chairperson Julie Thornton and MEC Reserve Committee Vice Chairperson—New Hire & Probation Jarod McNeil.

The committee met with Inflight Crew Scheduling Manager Goose Hlaingmyint and Inflight Crew Scheduling Supervisor Derrick Bernard.

The committee is next scheduled to meet on Thursday, December 7.

Topics of Discussion

The committee reviewed a number of items both during internal AFA-only conversation and when meeting with management. Some items discussed include:

  • Plans for Initial Training classes for 2024. Number of classes and specific numbers of students in each class are dependent on delivery of new aircraft.
  • Issues and glitches with Crew Access that are affecting Reserve Flight Attendants.  Review of where known issues are documented and newly added/ fixed issues. 
  • Review of upcoming update to Crew Access software and associated fixes to current issues and other improvements prioritization for programming fixes.
  • Support for probationary Flight Attendants through the Probationary Buddy Program. Buddies are very busy supporting new Flight Attendants. Reminder to refer Probationary Flight Attendants to their Buddy for answers to questions about contract and work rules.
  • Reminder to new hire Flight Attendants about the AFA Alaska Online Support Center to report issues, raise concerns, or ask questions.
  • Ongoing concerns with ISA coded trips that are not labeled as premium. Please reference bulletin #2023-074. If you have any issues please report through the AFA Alaska Online Support Center so AFA representatives can follow up with management. 
  • Review of reserve-related scheduling issues that have occurred recently.
  • Review of reserve-related issues that have been escalated to the Scheduling Review Board (SRB) and Alternate Dispute Resolution (ADR) processes.

What the Committee is Working On

  1. Assisting Probationary Flight Attendants Through the Probationary Buddy Program. Answering questions from and providing support to probationary Flight Attendants through an expanded AFA Probationary Buddy program.
  2. Addressing Reserve Contractual Concerns. Researching and investigating reports from Reserve Flight Attendants and actively ensuring management is complying with our contract.

We Want to Hear From You!

Do you have feedback for the committee, concerns you’d like to share, or items that you’d like brought up with management?  Please let us know!  Your Local Reserve Committee is your voice to management.  You can open a support request on the AFA Alaska Online Support Center or contact us directly using the information on the Reserve Committee page of the AFA Alaska website.

Reserve Committee Meeting Recap – 2nd Quarter 2023

Reserve Committee

  • Our AFA Reserve Committee Chairpersons met on Thursday, June 8 to discuss their ongoing program of work to represent and advocate for our Reserve Flight Attendants.
  • The Committee also met with management to review a number of specific concerns that were brought forward by Flight Attendants.
  • Your Local Reserve Committee is available to answer questions, provide clarification, or help to resolve any reserve related issues. Please don’t hesitate to reach out!

On Thursday, June 8, representatives from our AFA Local Reserve Committees met to discuss their ongoing work to advocate for Reserve Flight Attendants. Representing you at the meeting were Heather Reier (ANC), Conner Gallagher (SEA), Meghan Casey (SFO), Kanako Yamada (LAX), and Rebecca Garcia (SAN). Also present was MEC Reserve Committee Chairperson Julie Thornton and MEC Reserve Committee Vice-Chairperson for New Hires & Probationaries Jarod McNeil.

The committee met with Inflight Crew Scheduling Director Sara Cook and Inflight Crew Scheduling Supervisor Derrick Bernard.

The committee is next scheduled to meet on Thursday, September 14th.

Topics of Discussion

The committee reviewed a number of items both during internal AFA-only conversation and when meeting with management. Some items discussed include:

  • Planned Initial Training classes for the remainder of the year. Class 3 started online June 1 and class 4 will graduate this week and be online July 1. Management intends to hire additional Flight Attendants this year. The number of classes and specific number of students in each class is dependent on delivery of new aircraft.
  • Crew Scheduling management changes. Sara Cook is in the process of interviewing for new Crew Scheduling Supervisors as well as a manager to support operations.
  • Issues and glitches with Crew Access affecting Reserve Flight Attendants. Reviewed where known issues are documented and newly added/fixed issues. 
  • Review of upcoming update to Crew Access software. Includes associated fixes to current issues and other improvements, and prioritization for programming fixes.
  • Review of reserve-related scheduling issues that have occurred recently. Includes out of order assignment and incorrect application of personal drop for Reserves.
  • Review of reserve-related issues that have been escalated to the Scheduling Review Board (SRB) and Alternate Dispute Resolution (ADR) process. Includes multiple calls from scheduling while on a layover.
  • Review of reserve utilization statistics. Reserve utilization is approximately 85% in all bases. Reserve coverage is anticipated to be approximately 22-20% for the remainder of Quarter 2 and Quarter 3.
  • Request for management to decrease the Adequate Reserve Coverage (ARC) minimum. Goal of providing additional flexibility for shifting reserve days. Management agreed to review possible changes.
  • Reminder of the newly updated AFA Alaska Online Support Center. New hire Flight Attendants can report issues, raise concerns, or ask questions.

What the Committee is Working On

  1. Assisting Probationary Flight Attendants Through the Probationary Buddy Program. Answering questions from and providing support to probationary Flight Attendants through an expanded AFA Probationary Buddy program.
  2. Addressing Reserve Contractual Concerns. Researching and investigating reports from Reserve Flight Attendants and actively ensuring management is complying with our contract.
  3. Developing Additional Tools & Resources for New Flight Attendants. Working to create documents to provide user friendly, easy-to-digest resources about the Collective Bargaining Agreement and other job-related information for new Flight Attendants.

We Want to Hear From You!

Do you have feedback for the committee, concerns you’d like to share, or items that you’d like brought up with management?  Please let us know!  Your Local Reserve Committee is your voice to management.  You can open a support request on the AFA Alaska Online Support Center or contact us directly using the information on the Reserve Committee page of the AFA Alaska website.

REMINDER: AFA Alaska Online Support Center Planned Outage

Grievance Committee

Earlier this week, we shared news about upcoming back-end system improvements to the AFA Alaska Online Support Center (support.afaalaska.org) that require a planned system outage. In preparation for the work, the system will go offline tomorrow (Friday, April 28) at 7 AM Pacific time. The system is anticipated to return to service by 5 PM Pacific time on Monday, May 1.

If you have any issues to report or need assistance while the system is offline, please get in touch with your LEC Officers.

AFA Alaska Online Support Center Planned Outage

Grievance Committee

Our Grievance Committee is working to make back-end improvements to the AFA Alaska Online Support Center (support.afaalaska.org) to help ensure that AFA Representatives can provide you with the best possible help when you need it. These improvements will require a planned outage, during which the AFA Alaska Online Support System will be offline and unavailable. The outage is scheduled to begin at 7 AM Pacific time on Friday, April 28. The system is anticipated to return to service by 5 PM Pacific time on Monday, May 1.

If you have any issues to report or need assistance while the system is offline, please contact your LEC Officers.

Meet Our Merged MEC Committee Chairpersons & Representatives

We’re excited to introduce our next group of newly elected merged MEC Committee Chairpersons, who will begin their roles on November 1. These leaders are dedicated to representing the interests of our Flight Attendants as they coordinate activities across the merged committees of both airlines. They’ll work closely with the Local Committee Chairpersons from all […]

Hotel Committee Meeting Recap – October 2025

On Monday, October 13, our AFA Local Hotel Committee Chairpersons met in person in Seattle to receive an update about current layover hotels and transportation providers and discuss concerns with management. Representing you at the meeting were Dori Marron (ANC), Jarod McNeill (SEA), Kelly Hepworth (PDX), Hilary Streem (SFO), Chris Cardenas (LAX), and Kanani Vallot […]

Pre-Merger Alaska MEC Committee Election Results

This message is for pre-merger Alaska Flight Attendants During this week’s MEC Meeting, our MEC held interviews for the next group of pre-merger Alaska MEC Committee positions to be elected for the upcoming MEC Officer term. We want to thank everyone who expressed interest in the available positions and their willingness to serve. After careful […]

Merged MEC Committee Chairperson Election Results

During this week’s MEC Meeting, our MEC held interviews for the next group of merged MEC Committee Chairpersons and Representatives. We want to thank everyone who expressed interest in the available positions and their willingness to serve. After careful consideration and deliberation, the following candidates have been elected: MEC Air Safety, Health, & Security Committee […]

U.S. Customs & Border Protection Gender Code Requirement

Recently, U.S. Customs and Border Protection (CBP) announced changes to the rules surrounding how airlines report information about passengers and crew before flights. This system is called the Advance Passenger Information System, or APIS. These changes are in response to a Presidential Executive Order. What is APIS? APIS is a system that airlines are legally […]

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