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Reserve Committee Meeting Recap – 4th Quarter 2023

Reserve Committee

  • Our AFA Reserve Committee Chairpersons met on Thursday, December 7 to discuss their ongoing program of work to represent and advocate for our Reserve Flight Attendants.
  • The Committee also met with management to review a number of specific concerns that were brought forward by Flight Attendants.
  • Your Local Reserve Committee is available to answer questions, provide clarification, or help to resolve any reserve related issues. Please don’t hesitate to reach out!

On Thursday, December 7, representatives from our AFA Local Reserve Committees met to discuss their ongoing work to advocate for Reserve Flight Attendants. Representing you at the meeting were Brandi Urban (ANC), Conner Gallagher (SEA), Anthony Eskander (PDX), Meghan Casey (SFO), Kanako Yamada (LAX), and Rebecca Garcia (SAN). Also present was MEC Reserve Committee Chairperson Julie Thornton.

The committee met with the Director of Inflight Crew Scheduling Sara Cook, Manager of Inflight Crew Scheduling Goose Hlaingmyint and Supervisor of Inflight Crew Scheduling Derrick Bernard.

The committee is next scheduled to meet on Thursday, March 14, 2024.

Topics of Discussion

The committee reviewed a number of items both during internal AFA-only conversation and when meeting with management. Some items discussed include:

  • Plans for Initial Training classes for 2024. Management has pushed the class 1 start date to the end of Q1 or the beginning of Q2, but they still intend to hire more Flight Attendants in 2024. However, the number of classes and the specific number of students in each class will depend on the delivery of new aircraft.
  • Issues and glitches with Crew Access that are affecting Reserve Flight Attendants. Review of where known issues are documented and newly added/ fixed issues. 
  • Review of upcoming updates to Crew Access software and associated fixes to current issues and other improvements prioritization for programming fixes.
  • Support for probationary Flight Attendants through the Probationary Buddy Program. We have had three classes complete probation, and the remaining four classes will all be off probation by mid-April 2024. Reminder to refer Probationary Flight Attendants to their Buddy for answers to contract and work rules questions.
  • Increase in Lineholders picking up reserve days, which has resulted in increased flexibility for Reserve Flight Attendants.
  • Review of reserve utilization statistics for November, where approximately 85.3% of Reserves were used in all bases.
  • Review of personal drops: for November, they have been able to award 931 Flight Attendant personal drops.
  • Review of reserve-related scheduling issues that have occurred recently.
  • Review of reserve-related issues that have been escalated to the Scheduling Review Board (SRB) and Alternate Dispute Resolution (ADR) processes.
  • Reminder to new hire Flight Attendants about the AFA Alaska Online Support Center to report issues, raise concerns, or ask questions.

What the Committee is Working On

  1. Assisting Probationary Flight Attendants Through the Probationary Buddy Program. Answering questions from and providing support to probationary Flight Attendants through an expanded AFA Probationary Buddy program. Growing support in all bases with more buddies & new useful tools. 
  2. Addressing Reserve Contractual Concerns. Researching and investigating reports from Reserve Flight Attendants and actively ensuring management is complying with our contract. If not compliant taking issues through the SRB & ADR process to ensure compliance.

We Want to Hear From You!

Do you have feedback for the committee, concerns you’d like to share, or items that you’d like brought up with management?  Please let us know!  Your Local Reserve Committee is your voice to management.  You can open a support request on the AFA Alaska Online Support Center or contact us directly using the information on the Reserve Committee page of the AFA Alaska website.

Inflight Service Committee Meeting Recap – 4th Quarter 2023

Inflight Service Committee

  • Our AFA Inflight Service Committee Chairpersons met on November 29 to represent Flight Attendants’ interests related to catering and onboard service/sales.
  • The Committee met with management to discuss and receive updates on issues and problems faced by Flight Attendants onboard.
  • The Committee continues to work with management to address catering concerns and improve processes in the future. Please report catering issues through Block2Block and safety-related issues through ReportIt!

On Wednesday, November 29, our AFA Inflight Service Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Naomi Parcell (ANC), Ross DeJong (SEA), Todd Horn (PDX), Raymond Ramirez (SFO), Johanna Thomas (LAX), and Chase Vandergrift (SAN). MEC Inflight Committee Chairperson Stephanie Garnett was also present. 

The committee met with Senior Inflight Experience Program Manager Matthew Coder, Inflight Product and Experience Director David Scotland, Principal Cabin Product and Experience Manager Chris Dela Rosa, Director of Onboard Food and Beverage Services Dean Courtelis, Senior Food and Beverage Product Manager Jessica Johnston, Manager of Food and Beverage Planning and Programs David Rodriguez, Senior Onboard Food and Beverage Specialist Andrea Lockett, Principal Product Manager ITS Apps Ranjita Prasad, Director of Catering Operations Andrew Moyer, and other management representatives from the food & beverage and catering operations. 

The next scheduled Inflight Service Committee meeting is Tuesday, February 27, 2024.

Topics of Discussion

The committee reviewed several topics during internal AFA-only conversations and when meeting with management. Some items discussed include:

  • Local Committee Chairperson Discussion. During the AFA-only session, some items discussed were the snacks, brewing the new coffee, testing the Apple tap-to-pay process, catering loading, and service flow.
  • MAX 8 Galleys. The diagrams for the MAX 8 galleys were reviewed. Galley 4 will have an expanded trash bin on aircraft right, and catering loading will need to be modified. Discussions included the ability to have completely separate supplies for legs 1 and 2.
  • Aircraft Interiors. Management is continuing to work on refreshing interiors across the fleet.
  • Onboard Service Procedures. Management noted that the completion rate of the pre-departure beverage service has improved. However, the service flow was identified as difficult to complete. Premium Class has many service components that contribute to delivering a positive experience for passengers, which will continue to be discussed. There will be an emphasis on enhancing the Premium Experience for 2024.
  • Catering Products. The catering team has successfully transitioned to Stumptown Coffee and is working on improving the brewing process. Feedback from passengers suggests that those traveling in first class are enjoying the “greatest hits” menu, which has been received positively. Additionally, new products have been introduced, including changes to the flavors of Stellar Snacks, Freemont Brewing’s Cloud Cruiser IPA, non-alcoholic beer, Polar cranberry-lime seltzer, and oat-milk creamers.
  • Catering Operations. The management team has recently made some improvements to the glassware cleaning process. They have also introduced some logistical changes to make catering supplies more readily available on the aircraft. The Committee was introduced to the new Director of Catering Operations, Andrew Moyer. Going forward, the Committee will work closely with him to address any catering-related issues or concerns.
  • IMD Updates. Management is in the process of introducing software-based payment options through a Tap-to-Pay feature. This option eliminates the need to swipe credit cards physically and simplifies transactions. On December 20, a Block2Block update will be released with a fix for current bugs and functionality to provide timely flight delay information to crewmembers and passengers. Additional updates, including the release of version 3.0 of Block2Block, will be available in April.

We Want to Hear from You!

Please continue to report any catering issues or problems with onboard service using the catering feedback function in Block2Block. If you’ve experienced a safety-related issue, please submit a report through ReportIt! Your reports provide the Committee with the data needed to continue pushing management for meaningful improvements in our workplace.

Do you have other feedback for the Committee or items you’d like brought up with management? Please let us know! Your Local Inflight Service Committee is your voice to management. You can find our contact information on the Inflight Service Committee page of the AFA Alaska website.

Scheduling Committee Meeting Recap – November 2023

Scheduling Committee

  • Our AFA Scheduling Committee Chairpersons met on Tuesday, November 28 to discuss their ongoing program of work to represent Flight Attendants interests related to lineholder scheduling.
  • The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are experiencing with scheduling, pairings, and bidding.
  • Your Local Scheduling Committee is available to answer questions, provide clarification, or help to resolve any lineholder scheduling-related issues. Please don’t hesitate to reach out!

On Tuesday, November 28, our AFA Scheduling Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Heather Reier (ANC), Rita Tillou (SEA), Melodie Anderes (PDX), Jaqui Bellenie (SFO), Kamako Yamado (LAX), and Kitty Cohen (SAN). Also present were MEC Scheduling Committee Vice Chairperson—Pairing Construction Karen Ferrell, MEC Scheduling Committee Vice Chairperson—PBS Virginia Fritz.

The committee met with Managing Director Inflight Operations Michaela Littman, Managing Director Inflight Operations & Crew Scheduling Allen Thieman, Managing Director Ops Staffing and Resource Management Brittany Audette, Director Inflight Crew Scheduling Sara Cook, Manager Inflight Crew Scheduling Goose Hlaingmyint, Director of Crew Planning Mike Ostler, Manager of Crew Planning Trisha Bennett, and other management representatives from Crew Planning.

The Committee is next scheduled to meet on December 26, 2023.

Topics of Discussion

The committee reviewed a number of items both during internal AFA-only conversation and when meeting with management. Some items discussed include:

  • Regular presentation with some interactive elements focused on Reserve utilization and working over 90%. Some relief seen in October/November. The PowerPoint presentation showed data on flexibility.
  • Breakdown of Reserves used: decrease month over month, with 11.4% covering other sick calls and 49% covering line holder trips. Detailed Reserve breakdown provided.
  • Year-over-year absence rates are slightly higher but trending down. Flexibility with Threshold Sequence Number (TSN) and Personal Drops (PDs) helping. 
  • Premium numbers being worked on, holiday calendar impacting data. October 2023 showed premium isolation to Sundays with a drastic decrease in the number of trips.
  • Personal drops increased, with 7302 compared to 9206 last year at this time. TSN adjustments and more trips allowed into OT. November saw a significant increase in TSN trips, offering more flexibility.
  • Reviewed sick leave days compared to TSN and PDs. Interesting data on leaves and collective attendance.
  • Discussed reassignments and their impact. Reassignments tracking is manual. November reassignments drastically down. Last-minute issues can lead to reassignments for operational reasons.
  • Review of rotation and pairings to address high reassignments. Closer-in sick calls during summer months affected options and peers. Leveraging reserves affects utilization.
  • Highlights of winter operations progress: training new crew schedulers, deadhead reservation support, NOC risk management, IROPs support and resources, teaming/pairings, inflight hotline, and Crew Scheduling Mobile Comm.
  • Testing UAT for Inflight for Teams, encouraging real-time feedback. Go-live expected in mid-December.
  • Discussed January 2024 planning challenges. Seeking 651 Staffing Adjustment Leaves, considering additional solicitation. Reserve staffing anticipated at 20% with 75.4 line averages for the system.
  • Reviewed trip length distribution and ANC commutability. ANC commutability to be tracked separately.
  • Block hour comparison for Dec 2023/Jan 2024, down 12.5% due to the booking environment. Industry fare and cost structure analysis provided. Imbalance in departures and arrivals, optimization challenges.
  • Hotel improvements and teaming to improve recovery, encourage following each other. Focus on SEA, optimizing routes, aircraft, and profits. Open to discussions and potential changes.
  • Overall, the discussion covered various topics related to reserve utilization, absence rates, premium numbers, personal drops, reassignments, winter operations progress, planning challenges, and optimization strategies.

What The Committee Is Working On

  1. NavBlue. The PBS Committee seeks feedback on how they can better assist flight crews with bid awards and understanding results. In-person and virtual meetings were available for this purpose.
  2. Pairings Survey. A survey on pairing construction is being discussed, along with the possibility of a virtual session or town hall. Meeting with management occurred June 5, 2023, with a follow-up meeting to be scheduled. No update or ETA yet.
  3. Teaming. Crew Planning is reviewing pairing construction and optimizing teaming to keep costs low and ensure crews (pilots/Flight Attendants) stay together for multiple segments. Currently, the system teams around 10-15%, but enhancements aim to increase it to 20-35% for winter operations. December pairings will reflect this change. Management will communicate about teaming. In December 2023, approximately 23% of sequences will be teamed together, while 52% of duty periods will be teamed.
  4. In and Backs. Network/Crew Planning is reviewing initiatives to restart operations when crews are stranded and flights are canceled. The 2023/2024 IROPs plan was reviewed by Alaska management in September/October, creating opportunities to clear flight schedules on the day of operations.
  5. Chime Communications. Flight Attendants may chat with crew scheduling via app/Microsoft Teams to reduce phone calls. Flight Attendant-initiated contact. Early stages of development, to be discussed with AS Labor Relations and AFA. Testing and implementation to occur in the next few weeks. We are working on a letter of agreement for implementation. 
  6. Crew Scheduling. Monthly review of PowerPoint presentations covering reserve utilization, detailed breakdowns, sick leave (week by week and YoY), premium, personal drops, and other relevant agenda items.
  7. Crew Planning. Monthly review of PowerPoint presentations covering subsequent month staffing, trip length distribution, Flight Attendant block hours, special initiatives (e.g., IROPs), commutability, and other relevant agenda items.
  8. ITS. ITS representatives join scheduling meetings to provide updates on NavBlue, Crew Access, internal systems, and Block2Block. Includes performance updates, data review, and future release information. 

We Want to Hear From You!

Do you have feedback for the committee, concerns you’d like to share, or items that you’d like brought up with management? Please let us know! Your Local Scheduling Committee is your voice to management. You can open a support request on the AFA Alaska Online Support Center or contact us directly using the information on the Scheduling Committee page of the AFA Alaska website.

Uniform Committee Meeting Recap – 4th Quarter 2023

Uniform Committee

  • Our AFA Uniform Committee Chairpersons met on Tuesday, November 14 to discuss their ongoing program of work to represent Flight Attendants interests related to uniforms.
  • The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are reporting related to uniform quality, wearability, and availability.
  • If you are experiencing any issues with uniform quality or construction, please report the issues to Unisync as soon as possible. Please include your Local Uniform Committee Chairperson on the email so they can help track any issues or trends that might be developing.

On Tuesday, November 14th, the AFA Local Uniform Committee Chairpersons met to discuss their ongoing work to represent Flight Attendants and push for improvements in the workplace. Present at the meeting were Kim Mazzolini (ANC), Dena Heath (SEA), David Jelinek (PDX), Lisa Mueller (SFO), Heather Holmes (LAX), JP Perina (SAN), and MEC Uniform Committee Chairperson Kiara O’Bryant.

The committee also met with Director – Procurement and Logistics Eric Phillipson, Sr Product Manager Marketing Megan Low, Uniform Fit Center Lead Ashley Sentner, Supply Chain Program Manager Lizzie Revard, PDX Base Manager Kristie Stafford, SFO Inflight Base Manager Cierra Lewis and Manager Inflight Policies and Standards Jeannette Waddel.

The next Quarterly Uniform Committee Meeting is tentatively set for Tuesday, February 22, 2024.

Topics of Discussion

The committee reviewed several items during internal AFA-only conversations and when meeting with management. Some items discussed include:

  • The new Unisync website launched at the end of October.
  • New method for reporting quality issues – now located directly on the Uniforms page in Team AAG.
  • Mockneck sweater now available for order. Delivery slated for Q1 2024. Aura vest (blue) is scheduled to ship in Summer 2024 and ordering will be available shortly before then.
  • Spinner suitcase testing will begin in the near future. A Travelpro spinner was previously tested but proved to be too top heavy (tipped easily) and one inch smaller (inclusive of the wheels). This created about two inches less space compared to our current roller making it unsuitable for 4+ day trips. AFA and management will continue to explore other options.
  • New uniform policies were updated at the end of October.
    • Aura and Atlas pieces may be mixed and matched to suit body types and style preferences, however, the style guide must be followed regardless of which pieces are being worn.
    • Uniform checks are currently being conducted. The main areas of concern receiving discipline are:
      • Outerwear – Noncompliant coats
      • Nose rings (hoops) and earrings that are larger than approved size of a quarter
      • Hemlines – Too short
      • Lanyards other than ones from the company store (Labor has expressed that management will not pursue discipline, however, if you are asked to remove your lanyard, please comply and submit a ticket at support.afaalaska.org)
      • Shoes with white soles or stitching (you can use a navy/brown permanent marker or leather dye on the white stitching to make them compliant)
  • Management will consider moving from the current approved list to “boot guidelines and requirements” for the seasonal navy boots. Updates will be made by March of 2024 when boot season concludes.
  • March 2024 will also see the ban of popular lug-style shoes and discipline may be issued for noncompliance. AFA has gone all the way up through marketing (including Luly Yang) in attempts to advocate for the shoe to remain in compliance. The final decision is that these shoes will not be allowed.
  • Seasonal aprons will continue to be allowed and the committee is advocating for marketing to make this a permanent part of the style guide.
  • Maternity pieces should be in full stock and available. Please email or call the Fit Center if you encounter any issues and let your local Uniform Committee Chairperson know if you are unable to obtain pieces.
  • The Uniform survey closed on 11/07/2023 and results will be shared with AFA in late December once the data has been analyzed.
  • Discussed the possibility of opening the PDX Fit Center on an annual or semiannual basis, but there has not been much turn out in the past. If you are interested in this opportunity, please email AFA at uniform@afaalaska.org so we can collect data on how many FAs would attend to return items, have repairs done, and get fitted.

What The Committee Is Working On

  1. Wear Testing. Trying to create a diverse pool of wear testers. Finding convenient ways to get wear test items to testers other than base office hours as we would like FAs working early AM trips and nighters to also be part of future wear tests. Would also reduce issues with returns getting back to the Fit Center.
  2. Annual Review of Basic Uniform Cost. AFA meets annually to review the cost of the basic uniform per the contract to ensure the allotment amount is correct with the addition of new pieces.
  3. Unisync Usability. Concerns over confusion with new ordering sizes. Wool Sensitivity options are available but not widely known or advertised. Made-to-order pieces (tall) still require a phone call.

We Want to Hear From You!

Please email Unisync with any quality issues. In the email, please describe the issue in detail, include the “PO” number from the tag, attach photos of the issue and the tag, if possible, and CC your Local Uniform Committee Chairperson. Please consider opening a ticket at AFA Alaska Support so the Uniform Committee can track these issues.

Would you like to join the wear test pool? Do you have other feedback for the committee or items that you’d like brought up with management? Please let us know! Your Local Uniform Committee is your voice to management. You can find contact information on the Uniform Committee page of the AFA Alaska website.

Benefits Committee Meeting Recap – 4th Quarter 2023

Benefits Committee

  • On Tuesday, October 24, the AFA Benefits Committee Chairpersons held a meeting to discuss their continued efforts in assisting Flight Attendants with work-related benefits such as insurance, maternity, worker’s compensation, and leave of absence programs. 
  • The Committee also met with management to receive updates and address concerns brought forward by Flight Attendants.
  • If you have ideas, thoughts, or feedback for the committee, your Local Benefits Committee Chairperson would love to hear from you!

On Tuesday, October 24, representatives from our Local AFA Benefits Committees met to discuss their ongoing work related to Flight Attendant work-related benefits, including insurance, maternity, worker’s compensation, and leave of absence programs. Representing you at the meeting were Deb Wallstrom (ANC), Kathy O’Malley (SEA), Ann LaRue (PDX), Julie Pearson (SFO), Majo Tanco, (LAX), and Sonia Quackenbush (SAN). Also present were MEC Benefits Committee Chairperson Terry Taylor and MEC Grievance Committee Chairperson Stephanie Adams.

The committee met with the following management representatives: Mike Link, Senior Labor Relations Program Manager; Josh Madsen, Director – Health and Absence Management; Tiffany Perry, Health and Welfare Program Manager; Leah Ables, Director-Payroll, Margo Fincher, Manager-Absence Management; and Tracy Middleton and Stevie Ray Brown, from the Absence Management Department.

The committee’s next meeting will be scheduled for early January.

Topics of Discussion

The committee reviewed a number of items both during internal AFA-only conversation and when meeting with management. Some items discussed include:

  • Difficulty connecting with the Inflight FA Leave Team, either via telephone, returned message, or email. Should you encounter this problem, please reach out to your Local Council Benefits Representative. 
  • Challenges with the Return to Work process. Once you are released to return to work, you must send your written release to FA.Leave@alaskaair.com, as well as to Hartford or Sedgwick.
  • Introduction and description of new AirGroup EAP provider, Lyra. This program will take the place of Active Support starting January 01, 2024. Lyra will offer 10 free counseling sessions per covered employee/family member, per situation. They will offer both in-person and telehealth sessions. Those who are currently using Active Support counselors can complete the current six offered Active Support Sessions and will still be eligible for 10 sessions with Lyra starting in January.
  • An electronic version of the Pay Preference form has been in development for some time. This will be very helpful to those employees who do not have access to a printer. It is expected to be available by the end of the year.
  • Washington Paid Family Leave will go into effect for our work group in January 2024. Premiums are partially paid by the company, and partially payroll-deducted. This plan requires online application through the State of Washington. Oregon Paid Family leave went into effect in June of this year, with premium contributions starting that month. Each state has an ‘hours worked’ minimum requirement for eligibility.

What The Committee Is Working On

  1. Health Benefits following Staffing Adjustment Leave (SAL). We disagree with the new process requiring re-enrollment in health benefits following SALs. We are working to resolve this issue.
  2. Implementation of Washington Paid Family Leave, Oregon Paid Family Leave, and Washington Paid Sick Leave. We have requested the company communicate their processes and intent with implementation, application, and administration of these programs.
  3. Calculator Challenges. We continue to hear from members who believe the TFP calculators are inaccurate. The recent Flight Attendant Website Alert (10/20/23) indicated the company is aware of this and is working on it. As the end of the year draws closer we need these tools repaired and accurate.

We Want to Hear From You!

If you have any feedback or concerns that you would like to share, please don’t hesitate to reach out to us. Your Local Benefits Committee is here to assist and represent you to management. You can find our contact information on the Benefits Committee page of the AFA Alaska website. We are committed to helping you in any way we can!

Hotel Committee Meeting Recap – September 2025

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We Will Never Forget – September 11, 2001

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Vacation Survey Now Open

This message is for both pre-merger Alaska and Hawaiian Flight Attendants Your Joint Negotiating Committee (JNC) is working diligently to understand and improve the vacation benefits for our Flight Attendants at Alaska and Hawaiian. Your input is essential in ensuring that the vacation provisions we adopt reflect your needs and preferences. To gather your perspectives, […]

SEA Domicile Negotiations – September 2025

This message is for pre-merger Hawaiian Flight Attendants Negotiations Update The SEA Domicile Negotiating Committee met this week for three days of collective bargaining with management.  The SEA NC met with management on September 3 to September 5 in Honolulu. At the negotiating table for this session were: Representing AFA and our Flight Attendants   […]

Pre-Merger Alaska MEC Committee Interviews—October 2025

This message is for pre-merger Alaska Flight Attendants In accordance with Article VI.C of the AFA Alaska MEC Policy and Procedure Manual, the terms of office for the MEC Committee Chairpersons and other MEC-level positions align with those of the MEC Officers. Since the current term for the MEC Officers will conclude on December 31, […]

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