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Inflight Service Committee Meeting Recap – 3rd Quarter 2023

Inflight Service Committee

  • Our AFA Inflight Service Committee Chairpersons met on Wednesday, September 13 to discuss their ongoing program of work to represent Flight Attendants interests related to catering and onboard service/sales.
  • The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are facing onboard the aircraft.
  • The Inflight Service Committee continues to work with management to continuously improve onboard catering and engage in discussions leading to future improved processes. Please continue to report catering issues through Block2Block and safety-related issues through ReportIt!

On Wednesday, September 13, our AFA Inflight Service Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Naomi Parcell (ANC), Ross DeJong (SEA), Todd Horn (PDX), Raymond Ramirez (SFO), Johanna Thomas (LAX), and Chase Vandergrift (SAN). Also present was MEC Inflight Committee Chairperson Stephanie Garnett.

The committee met with MD Inflight Services and Inflight Administration Gloria Chang- Vanderwell, MD Guest Products and Passenger Food and Beverage Todd Traynor-Corey, GM Catering Operations and Passenger Food and Beverage Service Jenny Connett-Schreiber,  Inflight Experience Program Manager Matthew Coder, Inflight Product and Experience Director David Scotland, Principal Cabin Prod & Exp Mgr. Chris Dela Rosa, Director of Onboard Food and Beverage Dean Courtelis, SR Food and Beverage Product Mgr. Jessica Johnston, Mgr. F&B Planning and Programs David Rodriquez, and other management representatives from the food & beverage and catering operations.

The next scheduled Inflight Service Committee meeting is November 29, 2023.

Topics of Discussion

The committee reviewed several items during internal AFA-only conversations and when meeting with management. Some items discussed include:

  • Cabin refresh for our AC to include convenience features for our passengers. We were pleased to hear that the 3 aft lavatories will remain on refurbished AC. 
  • Streamlining the service was discussed to improve consistency for passenger experience. Catering concerns were brough forward and their impact on flight attendants and passengers was discussed.
  • Marketing/Catering appreciates ISC feedback regarding timing service increments. This helps determine the amount of service that can be safely accomplished.
  • Product changes will start being available on our AC in the fall. ISC attendees were treated to tasting teas that we will see on our flights. We look forward to serving these options. 
  • New containers were discussed for hot meals in the MC. There will be testing to determine if they meet our serving and disposal needs.
  • Catering Ops has faced many difficulties with the performance of the kitchens. They are instituting practices to help improve the situation. Catering Ops provided a demonstration of the FAC system which collates B2B entered comments.
  • The new Onboard Service Handbook, one location for all service offered, was discussed. An overview of the 2024 Service Refresh training was also presented.

We Want to Hear From You!

Please continue to report any catering issues or problems with onboard service using the catering feedback function in Block2Block. If you’ve experienced a safety-related issue, please submit a report through ReportIt!  Your reports provide the Committee with the data needed to continue pushing management for meaningful improvements in our workplace.

Do you have other feedback for the Committee or items that you’d like brought up with management?  Please let us know!  Your Local Inflight Service Committee is your voice to management.  You can find our contact information on the Inflight Service Committee page of the AFA Alaska website.

Human Rights Committee Meeting Recap – 3rd Quarter 2023

Human Rights Committee

  • Our AFA Human Rights Committee Chairpersons met on Monday, August 28, to discuss their ongoing program of work to advance human rights within our workplace and community.
  • The Committee also met with management to receive updates on what progress has been made on concerns that had been previously brought forward and address new concerns that have come to light. 
  • If you have ideas, thoughts, or feedback for the committee, your Local Human Rights Committee Chairperson would love to hear from you!

On Monday, August 28, our AFA Local Human Rights Committee Chairpersons met to discuss their ongoing activism to build awareness and effect change within our workplace and community. Representing you at the meeting were Louise Borras (LAX), Erika Daniel (SAN), and Yan Yan Teague (SEA). Also present were MEC Human Rights Committee Chairperson Chip Hestle and MEC Vice President Brian Palmer.

The committee met with Managing Director of Inflight Operations Michaela Littman and Seattle Director of Inflight Base Operations Jenny Bookert from management.

The committee is next scheduled to meet with management on Tuesday, November 14, 2023.  

Topics of Discussion

The committee reviewed several items during internal AFA-only conversations and when meeting with management. Some items discussed include:

  • The Committee has been engaged in ongoing conversations about ways to support passengers who don’t have a clear plan or assistance upon arrival at their destination. Many of these passengers do not speak English, and Flight Attendants have requested resources to assist them. The inflight training department reported that resources are being developed and may be available as early as 2024. The Committee is also working to contact Casa Latina, a non-profit organization that advances the power and well-being of Latino immigrants, to seek out additional resources that Flight Attendants can provide to passengers who may need them. 
  • SEA Local Human Rights Committee Chairperson Yan Yan Teague recently represented AFA Alaska as a voting delegate at the Biennial Asian Pacific American Labor Alliance (APALA) Convention, held August 3 through 5. APALA was founded in 1992 and is the first and only national organization of Asian American and Pacific Islander (AAPI) workers. APALA works to address the workplace issues of AAPI Union Members and serves as the bridge between the broader labor movement and the AAPI community. For more information about APALA or to become a member, please reach out to Yan Yan Teague at sea.humanrights.chair@afaalaska.org
  • The Committee brought forward concerns about inconsistency with dress code requirements for traveling on the Flight Attendant jumpseat when not in uniform. The verbiage in the Flight Attendant Manual and Employee Travel Handbook has been updated to reflect new guidance. However, the Customer Service Manual (the manual used by CSAs) has not. The CSM still uses gender-specific terminology to define acceptable attire. The Committee has requested that the CSM be updated to align with the FAM so that everyone is on the same page in the future.
  • The Committee is seeking more consistency and communication related to the Inflight Diversity & Inclusion Listening Session series. The session schedule so far has been sporadic, with several close-in cancellations of some sessions. In addition, the Committee has asked that management more actively promote the sessions across multiple channels to encourage broad participation.

Other Committee News

  • Our Human Rights Committee meets monthly with AFA International VP Keturah Johnson and staff and the Human Rights Committee from other AFA carriers to collaborate on subjects surrounding human rights and protection for our Flight Attendants. During our August meeting, issues surrounding Flight Attendants traveling to certain countries where safety is a concern were discussed. Some countries do not permit certain items like medications, representational symbols, electronics, etc., which is a concern, especially among our charter carriers. The AFA Human Rights Committee will create a reporting system for locations where safety or other human rights concerns may exist. The system will allow issues to be reported and addressed by the airlines.
  • In collaboration with our AFA Employee Assistance Program (EAP)/Professional Standards Committee, a training series has been developed to support, educate, and advocate for AFA leaders and Members based on issues brought to the Human Rights and EAP Committees. The first training session in July focused on microaggressions and their impact on the workplace. These virtual sessions provide a way to have group conversations and build a more inclusive culture in our workplace. They will be ongoing with Human Rights and EAP Committees across AFA.

What The Committee Is Working On

  1. Exploring Collaboration and Shared Goals. Working with the company’s Diversity, Equity, & Inclusion (DE&I) department to build relationships with the company Business Resource Groups (BRGs) to find areas where we can join together to advance human rights within the scope of each group.
  2. Supporting Passengers. Discussing reports of some passengers traveling between specific city pairs without a clear plan or assistance upon arrival at their destination. The Human Rights Committee and management are currently working on potential resources our Flight Attendants can use to help in these circumstances.
  3. Clarifying Company Policy on Cultural and Religious Tattoos. Working to discuss the current uniform tattoo policy with management decision-makers and advocating for the incorporation of allowances for tattoos with cultural or religious significance.

We Want to Hear From You!

Do you have feedback for the committee, concerns you’d like to share, or items you’d like brought up with management? Please let us know! Your Local Human Rights Committee is your voice to management. You can find our contact information on the Human Rights Committee page of the AFA Alaska website.

Scheduling Committee Meeting Recap – August 2023

Scheduling Committee

  • Our AFA Scheduling Committee Chairpersons met on Tuesday, August 22 to discuss their ongoing program of work to represent Flight Attendants interests related to lineholder scheduling.
  • The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are experiencing with scheduling, pairings, and bidding.
  • Your Local Scheduling Committee is available to answer questions, provide clarification, or help to resolve any lineholder scheduling-related issues.  Please don’t hesitate to reach out!

On Tuesday, August 25, our AFA Scheduling Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Heather Reier (ANC), Rita Tillou (SEA), Melodie Anderes (PDX), Jaqui Bellenie (SFO), Natalie Codd (LAX), and Kitty Cohen (SAN). Also present were MEC Scheduling Committee Vice Chairperson—Pairing Construction Karen Ferrell, MEC Scheduling Committee Vice Chairperson—PBS Virginia Fritz. The committee met with Managing Director of Operations Staffing and Resource Management Brittany Audette, Director of Inflight Crew Scheduling Sara Cook, Director of Crew Planning Mike Ostler, Manager of Crew Planning Trisha Bennett, and other management representatives from Crew Planning.

The Committee is next scheduled to meet on September 26, 2023.

Topics of Discussion

The committee reviewed a number of items both during internal AFA-only conversation and when meeting with management. Some items discussed include:

  • Block hours reduction. For the fall of 2023, we will see line averages reduced. You should notice a difference when bidding your September schedule. Line averages could be 75-78 depending on the amount of leaves offered by base. 
  • JCTE/Crew Access update. We are expecting a new update (7.4 MR13) for filters and “trade handshake” in September 2023. 
  • Leaves. Management has reviewed the anticipated block hours and decided to offer leaves. This is a change from last month’s update. If you are interested in a leave of absence please review the recent bulletin. Management is reviewing all options of staffing adjustment leaves (SAL) and Low Bid lines to determine the best business decision.  
  • Pilot Retiming Block In/Out. A bulletin bundle was issued from management providing a recent update on this issue and a plan for implementation in a future crew access update. Please continue to file the appropriate forms until we install a permanent resolution. As of today there were 873 inquiries and 163 approvals. 
  • Base Turns. Each month, Flight Attendants are surprised when they combine two sequences over 10 hours 30 minutes and discover some of their contractual legalities are waived. If you are adding sequences, together refer to Section 8.T. There are also issues with splitting base turns that require Crew Scheduling assistance. 
  • Vacation Bidding. Prepare for 2024 vacation bids. Find dates for 1st round bidding, 2nd round bidding, and Open Time the in bulletin bundle.   
  • Section 11.E.1.c. “ISA” marker. Unavailable for self-assignment. When Flight Attendants are trading into/out of trips with this label, the premium will disappear. Flight Attendants can contact Crew Scheduling if they notice a trip in Open Time that is labeled as “ISA” but doesn’t show premium and request removal of the ISA or require the premium be added back onto the trip. Crew Scheduling has the discretion to choose which action they choose. 
  • Hotel wait times. If you are waiting in excess of over one (1) hour for a hotel, please ensure you are keeping in contact with Crew Scheduling and opening a ticket with AFA through the AFA Alaska Online Support Center.  
  • Charter Retimes. LAX BRO Charters and retimes require pay protection and rebid. There were some tickets opened regarding compensation and contractual requirements. These are being reviewed and resolved. Reminder to know your contractual obligations and compensation. 

What The Committee Is Working On

  1. NavBlue. The PBS subcommittee is preparing to have more base sits and presentations for Flight Attendants. We will provide dates/times/locations in a future update. Stay tuned. 
  2. Pairings Survey. It’s been a few years since we submitted a survey on pairing construction. We are discussing survey questions and the possibility of a virtual session or town hall. Meeting with management set for June 5, 2023  A follow up meeting needs to be scheduled. There is no update or ETA.
  3. Teaming. Crew Planning is reviewing pairing construction and the optimization of teaming.  Teaming attempts to keep costs low and crew together (Flight Attendants and pilots) for multiple segments within a sequence. The system currently teams around 10-15%. The new enhancements would increase this in the range of 20-35% for the winter operations. 
  4. In and Backs. These are flights that follow the crew and aircraft. Network Planning and Crew Planning are reviewing initiatives that would help us restart the operation when crews are stranded and flights are canceled. Management will start reviewing the 2023/2024 IROPs plan in September/October. 
  5. Chime Communications. Flight Attendants could chat with crew scheduling via app/Microsoft Teams to alleviate phone calls. It would be Flight Attendant-initiated contact. This is in the early stages of development and needs to be discussed with Alaska Airlines Labor Relations management and AFA MEC leadership.

We Want to Hear From You!

Do you have feedback for the committee, concerns you’d like to share, or items that you’d like brought up with management?  Please let us know!  Your Local Scheduling Committee is your voice to management.  You can open a support request on the AFA Alaska Online Support Center or contact us directly using the information on the Scheduling Committee page of the AFA Alaska website.

Scheduling Committee Meeting Recap – July 2023

Scheduling Committee

  • Our AFA Scheduling Committee Chairpersons met on Tuesday, July 25 to discuss their ongoing program of work to represent Flight Attendants interests related to lineholder scheduling.
  • The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are experiencing with scheduling, pairings, and bidding.
  • Your Local Scheduling Committee is available to answer questions, provide clarification, or help to resolve any lineholder scheduling-related issues. Please don’t hesitate to reach out!

On Tuesday, July 25, our AFA Scheduling Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Heather Reier (ANC), Rita Tillou (SEA), Melodie Anderes (PDX), Jaqui Bellenie (SFO), Natalie Codd (LAX), and Kitty Cohen (SAN). Also present were MEC Scheduling Committee Vice Chairperson—Pairing Construction Karen Ferrell, MEC Scheduling Committee Vice Chairperson—PBS Virginia Fritz.

The committee met with Managing Director Ops Staffing and Resource Management Brittany Audette, Director Inflight Crew Scheduling Sara Cook, Director of Crew Planning Mike Ostler, Manager of Crew Planning Trisha Bennett, and other management representatives from Crew Planning.

The Committee is next scheduled to meet on August 22, 2023.

Topics of Discussion

The committee reviewed several items during internal AFA-only conversations and when meeting with management. Some items discussed include:

  • Block hours reduction. Line averages will be lower during the fall of 2023, starting with the September bid month.
  • JCTE/Crew Access update. We are expecting a new update (7.4 MR13) for filters and a “trade handshake” in September 2023. 
  • Leaves. At this time there are no leaves expected through the remainder 2023. We expect to see leaves offered in January 2024.
  • Pilot Retiming Block In/Out. Management recently issued a bulletin bundle providing an update on this issue and a plan for implementation in a future Crew Access update. 
  • Base Turns. Each month Flight Attendants are surprised when they combine two sequences over 10 hours 30 minutes and that some contractual legalities are waived. When adding sequences together, refer to Section 8.T.
  • Vacation Bidding. In preparation for 2024 vacation bidding we are completing user testing with payroll. 
  • Section 34.A.5. It was discovered after bid awards that Flight Attendants were flying and transporting within Mexico alone. AFA remedies included 1.5x premium for the entire trip and/or pay protection for affected Flight Attendants. 
  • Section 11.E.1.c. “ISA” marker. Unavailable for self assignment. When Flight Attendants trade into/out of trips with this label, the premium will disappear. If you notice a trip in Open Time labeled as “ISA” without premium, you can contact CS and request removal of the ISA label or for the premium to be added back onto the trip. Crew Scheduling has the discretion to determine which action they choose. 
  • Hotel wait times. If you wait in excess of over one (1) hour for a hotel please ensure you keep in contact with Crew Scheduling and open a ticket with AFA. 

What The Committee Is Working On

  1. NavBlue. We’ve reviewed the base sits and would like more feedback and participation from Flight Attendants. Please let us know your thoughts and ideas on involvement in reviewing bids. 
  2. Pairings Survey. It’s been a few years since we submitted a survey on pairing construction. We are discussing survey questions and the possibility of a virtual session or town hall. A follow up meeting needs to be scheduled.

We Want to Hear From You!

Do you have feedback for the committee, concerns you’d like to share, or items that you’d like brought up with management?  Please let us know!  Your Local Scheduling Committee is your voice to management.  You can open a support request on the AFA Alaska Online Support Center or contact us directly using the information on the Scheduling Committee page of the AFA Alaska website.

Air Safety, Health, & Security Meeting Recap – 3rd Quarter 2023

Air Safety, Health, & Security Committee (ASHSC)

  • Our AFA Air Safety, Health, & Security Committee (ASHSC) Chairpersons met on Thursday, July 13 to discuss their ongoing program of work to represent Flight Attendants interests related to safety, health, and security in our workplace.
  • The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are facing onboard the aircraft.
  • Reporting safety concerns is more important than ever given the challenges we are currently facing as a workgroup.  Flight Attendant Irregularity Reports (FAIR), Aviation Safety Action Reports (ASAP), and fatigue reports can all be filed through Report It!  Please contact a member of your Local ASHSC if you need assistance.

On Thursday, July 13, our AFA Local Air Safety, Health, & Security Committee (ASHSC) Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace.  Representing you at the meeting were Debi Wallstrom (ANC), Blair Kimbal (PDX), Brad Young (SFO), Carin Meritt (LAX), and Eva Gatus (SAN). Also present was MEC ASHSC Chairperson Seth Heiple.

The committee met with Managing Director of Inflight Operations & Crew Scheduling Allen Thieman, Manager Inflight Training Delivery Ken Hawkins, Infight Policy & Procedure Specialist Kevin Weatherbie, Manager of Inflight Safety & Compliance Johanna Giese, Manager of Inflight Policy & Procedure Kaliko Howell, Inflight Regulatory Compliance Safety Analyst Danette Thomas, Manager Inflight Base Operations Olinga Asress, and Inflight Experience Program Manager Matthew Coder.

The next scheduled Air Safety, Health, & Security Committee meeting is Thursday, October 5, 2023.

Topics of Discussion

The committee reviewed several items during internal AFA-only conversations and when meeting with management. Some items discussed include:

  • Checking luggage for Unaccompanied Minors and passengers needing assistance. The ASHSC is advocating for checking UM roller bags as part of the program, and a complimentary gate-check (orange tag) offered to passengers needing assistance. This would reduce bin and bag injuries and speed up boarding and deplaning.
  • 3-point briefing Clarification. The 3-point briefing policy needs clarity on the meaning of “expeditiously”. Inflight is working to provide updated FAM language on this topic.
  • Cabin Gadgets. Clear guidance is needed about which devices are permitted for use at different phases of flight in the cabin. Inflight is actively working on updating the FAM language on this topic.
  • Employee shuttles & parking. The ASHSC is advocating for the development of minimum requirements regarding employee parking lot environments and shuttle services. This would include maximum passenger loads, minimum wait times, lot surveillance, etc., and would be used to hold ports and shuttle vendors accountable.
  • AED MEL on ETOPs flights. The Company is looking at maintaining a stock of AEDs in the islands to avoid flying transpacific without an operative AED (the MEL allows the AC to fly one leg without an AED).
  •  “On-ing” passengers prior to asking boarding questions. We have reports of CSAs “on-ing” passengers prior to boarding safety questions being asked, resulting in them lining up in the jetbridge waiting for permission to board. This is not a documented procedure and Inflight is following up with AOCS on the topic.
  • Hand and surface wipes. Passengers are still requesting wipes, and Flight Attendants prefer alcohol-based hand wipes. A surface wipe is preferable to Sanicide spray.
  • Fanny packs/small purses. Due to increased popularity, compliance conversations about these items are occurring more frequently. It would be helpful if CSAs also monitored for these and asked passengers to place them inside carry-ons before boarding to comply with the one-plus rule.

What The Committee Is Working On

  1. Equipment preflights and Flight Attendant briefings.  We conducted time testing to determine how much additional time is needed to complete equipment preflights and Flight Attendant briefings prior to passenger boarding and continue advocating for dedicated time to do so.
  2. Continuous Line Operations Safety Audit (LOSA). The LOSA program is evolving into a continuous program that will include approximately forty monthly observations. Observations will continue to record only de-identified information which will be used to better understand threats to the cabin environment and to improve policy and training within Inflight and other divisions.
  3. Second round of AFA ASHSC SBMs (Semiannual Base Meetings). The ASHSC is working with Inflight and the Safety Department to continue the practice of holding safety meetings at all bases twice a year. Please consider signing up to attend or submitting a safety concern for discussion when you see the invite from Base Leadership and your Local ASHSC.
  4. Improved ReportIt App. The ASHSC has been involved in the process of improving our reporting system. As part of that process, we are advocating for a more approachable and dependable interface.

We Want to Hear From You!

If you’ve experienced a safety-related issue, please help the committee to advocate for improvement and change by filing a report.  Flight Attendant Irregularity Reports (FAIR), Aviation Safety Action Program (ASAP) reports, and fatigue reports can all be submitted using ReportIt!  If you’re not sure what type of report to file for a particular situation or need help, please don’t hesitate to contact a member of your Local ASHSC.

Do you have other feedback for the committee or items that you’d like brought up with management?  Please let us know!  Your Local ASHSC is your voice to management.  You can find our contact information on the ASHSC page of the AFA Alaska website.

Hotel Committee Meeting Recap – September 2025

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We Will Never Forget – September 11, 2001

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Vacation Survey Now Open

This message is for both pre-merger Alaska and Hawaiian Flight Attendants Your Joint Negotiating Committee (JNC) is working diligently to understand and improve the vacation benefits for our Flight Attendants at Alaska and Hawaiian. Your input is essential in ensuring that the vacation provisions we adopt reflect your needs and preferences. To gather your perspectives, […]

SEA Domicile Negotiations – September 2025

This message is for pre-merger Hawaiian Flight Attendants Negotiations Update The SEA Domicile Negotiating Committee met this week for three days of collective bargaining with management.  The SEA NC met with management on September 3 to September 5 in Honolulu. At the negotiating table for this session were: Representing AFA and our Flight Attendants   […]

Pre-Merger Alaska MEC Committee Interviews—October 2025

This message is for pre-merger Alaska Flight Attendants In accordance with Article VI.C of the AFA Alaska MEC Policy and Procedure Manual, the terms of office for the MEC Committee Chairpersons and other MEC-level positions align with those of the MEC Officers. Since the current term for the MEC Officers will conclude on December 31, […]

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