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Inflight Service Committee Meeting Recap – 2nd Quarter 2022

Inflight Service Committee

  • Our AFA Inflight Service Committee Chairpersons met on Wednesday, May 25 to discuss their ongoing program of work to represent Flight Attendants interests related to catering and onboard service/sales.
  • The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are facing onboard the aircraft.
  • Management continues to experience challenges in many locations that are affecting the correct loading on onboard catering supplies and retail products.  Please continue to report catering issues through Block2Block and safety-related issues through ReportIt!  

On Wednesday, May 25, our AFA Local Inflight Service Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace.  Representing you at the meeting were Naomi Parcell (ANC), Ross DeJong (SEA), Todd Horn (PDX), Raymond Ramirez (SFO), Johanna Thomas (LAX), and Chase Vandergrift (SAN).  Also present were MEC Inflight Service Committee Chairperson Stephanie Garnett and MEC Vice President Brian Palmer.  The committee met with Inflight Experience Program Manager Matthew Coder, Managing Director of Guest Products Todd Traynor-Corey, and other management representatives from the food & beverage, catering operations, and inflight mobile teams. 

Topics of Discussion

The committee reviewed a number of items both during internal AFA-only conversation and when meeting with management.  Some items discussed include:

  • Ongoing issues with errors in catering execution, provisioning, and loading across the entire system.  The committee believes management needs to get back to basics and significantly reduce the errors that are occurring before adding any additional products or making additional changes.
  • Issues with catering of flights to/from PAE that are catered in non-hub stations.  Catering errors on this flight have been substantial and highly impactful.  Management is looking to open a catering location in PAE.  In the meantime, they are looking to modify/reduce service so that something can be offered that is actually consistent given the current circumstances.
  • Concerns with lack of hands-on, practical service training during initial training.  New hire Flight Attendants continue to be placed at a disadvantage by management by not being set up for success.  The committee advocates for the reinstitution of service flights as part of initial training curriculum.
  • Products that are being advertised or promoted on the menu card are running out (True Lemon/True Lime).  If a product is being actively promoted, additional stock needs to be boarded in anticipation of increased demand from passengers.
  • Review of June 22nd catering changes.  Adding cranberry juice (boarded in 1 liter cartons) and POG as well as changes in beer and first class wine products.  Additional bags of liquor minis will be added to first class beverage carts for summer flying.
  • Safety concerns have been identified with coffee carafes falling off the beverage cart.  Management is looking to take action to address the concern.  There will be a new requirement that coffee carafes be placed inside a drawer on top of the cart to keep them from falling over.
  • New CSA announcements are being added for departures from some stations asking passengers to stow bags on sides in overhead bins (like a book on a bookshelf) and encouraging passengers to use restrooms in the terminal before boarding.  Corresponding Flight Attendant announcements will be added about bag stowage and at D-10 indicating that lavatories are closed until after takeoff.
  • MAX aircraft coffee maker brew baskets have been redesigned to better fit our coffee filter packs.  The new design has been tested by management and shows improved performance.  The redesigned brew basket should roll out across the MAX fleet across the next few weeks as the new parts are manufactured.
  • Continued supply chain issues affecting management’s ability to procure and stock service items and other products.  Most recently, this has affected stir sticks and potato chips.  Management is working to procure substitute products.  A disclaimer is being added to the menu card indicating that items may not be available and/or a substitute product may be offered due to supply chain issues.
  • Discussion about management’s desire to raise the main cabin pre-order meal limit.  The Committee shared concerns about the corresponding increase in trash and additional workload for Flight Attendants.
  • Discussion about some catering locations not providing an empty cart for trash as required.  Some stations are leaving carts onboard from previous legs with supplies or other items in them.  Please report these issues.  Conversely, please refrain from asking catering staff to load additional supplies in empty carts intended for trash stowage.
  • Concerns that the current snack basket being provided for first class passengers is lacking and not enough product is being loaded to allow all passengers much choice or selection.
  • Staffing levels within catering operations and currently open positions that management is working to fill.
  • Installation of Wi-Fi on newly delivered aircraft will continue to lag behind due an increase in aircraft deliveries and capacity limitations from the installation vendor.  Passengers will be notified by email and text message that their aircraft doesn’t have Wi-Fi.
  • Upcoming cabin refresh on the 800 fleet.  Will include new seat covers, seat cushions, carpet, bulkhead, and cabin divider.
  • Review of Inflight Mobile Device (IMD) replacement project scheduled to take place later this year.  Current devices will be replaced with the iPhone 13 (new hires are receiving the iPhone 12).  Block2Block will be updated to utilize the expanded screen space.  The new phones have the potential to use tap-to-pay functionality, which management is currently evaluating for potential use.
  • Update on upcoming Block2Block software fixes and improvements.

What The Committee Is Working On

  1. Addressing Catering Errors and Shortages.  Escalating catering issues reported through Block2Block and other reporting channels, voicing Flight Attendant frustration with ongoing errors in catering provisioning and loading, and working to hold management accountable to fix the problems that make our job more difficult.
  2. Reviewing Block2Block (B2B) Updates. Working to provide feedback to management on changes and improvements to the B2B app, focusing on ensuring that any changes are functional and that the app remains easy for Flight Attendants to use.
  3. Providing Input on New Aircraft Galley Designs.  Working to ensure that Flight Attendant needs are prioritized in the design of galleys and galley components for new aircraft that the company has on order.

We Want to Hear From You!

Please continue to report any catering issues or problems with onboard service using the catering feedback function in Block2Block.  If you’ve experienced a safety-related issue, please submit a report through ReportIt!  Your reports provide the Committee with the data needed to continue pushing management for meaningful improvements in our workplace.

Do you have other feedback for the committee or items that you’d like brought up with management?  Please let us know!  Your Local Inflight Service Committee is your voice to management.  You can find our contact information on the Inflight Service Committee page of the AFA Alaska website. 

Scheduling Committee Meeting Recap – May 2022

Scheduling Committee

  • Our AFA Scheduling Committee Chairpersons met on Tuesday, May 24 to discuss their ongoing program of work to represent Flight Attendants interests related to lineholder scheduling.
  • The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are experiencing with scheduling, pairings, and bidding.
  • Your Local Scheduling Committee is available to answer questions, provide clarification, or help to resolve any lineholder scheduling-related issues.  Please don’t hesitate to reach out!

On Tuesday, May 24, our AFA Scheduling Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Heather Reier (ANC), Rita Tillou (SEA), Melodie Anderes (PDX), Virginia Fritz (SFO), Natalie Codd (LAX), and Kitty Cohen (SAN). Also present were MEC Scheduling Committee Chairperson Jake Jones, MEC Scheduling Committee Vice Chairperson—Pairing Construction Karen Ferrell, MEC Scheduling Committee Vice Chairperson—PBS Adam Clarey, MEC Grievance Committee Payroll Representative Kiara O’Bryant, and MEC Reserve Committee Chairperson Julie Thornton. The committee met with representatives from inflight base management and other management representatives from Crew Planning.

Topics of Discussion

The committee reviewed a number of items both during internal AFA-only conversation and when meeting with management. Some items discussed include:

  • Reassignments for line holders and reserves – avoiding cancellations.
  • Long wait times for hotels/transportation and concerns with API (the company’s hotel sourcing vendor).  When these situations occur, continue to file CrewCare reports and remain in contact with Crew Scheduling. 
  • Pre-cancellations and the ability to email in order to waive pay.
  • Flight schedule changes and cancellations (reduction in planned schedule) for June, July, and August.  Management indicated that reserve percentages will remain high. 
  • Possibility of allowing Personal Drops and/or raising the threshold sequence number (TSN).
  • Line averages and Reserve coverage.  Management is planning to lower averages to 75 TFP and increase reserve coverage to above 20% in all bases.
  • Pay Protection is compared on a day-by-day basis and excluded from the Spring Incentive Premium.
  • Crew Access queues were explained in recent bulletin 2022-0046 Bulletin Bundle April 18, 2022 (AAG sign-on required).
  • Irregular operations quick reference information.  Our AFA Scheduling Committee has put together a quick reference guide that can be accessed here: https://afaalaska.org/scheduling/irops.
  • Flight Attendants who are experiencing fatigue should report or call in fatigued if unable to perform duties or safely operate.  Refer to the Fatigue Risk Management Plan (FRMP) Letter of Agreement for more information.
  • Expecting an update to Crew Access on June 6, 2022.
  • Crew Access/NAVBLUE/T-Mobile/Block2Block – data, statistics, pending updates and requests to improve. 
  • Commuting while on reserve and being in base at the start of reserve availability period.  Not being available in base at the start of the availability period is considered by management to be time card fraud, even if a Flight Attendant has self-assigned a trip or APSB with a later report time.

What The Committee Is Working On

  1. PBS Base Sits.  Conducting virtual meetings, trainings, and in-person meetings in preparation for the sunsetting of NAVBLUE ClassBid PBS.  
  2. Reassignment Flow Chart.  Scheduling Committee Members reviewed a draft of the reassignment flow chart and it has been moved forward to the final stages of review and approval.  Refer to sections 10.R and 10.R.5 of our CBA.
  3. Scheduling Quality of Life Improvements.  Reviewing ways to improve Trip Length Distribution (TLD) and other quality of life options.  Working with management to develop a quality of life survey to determine Flight Attendant scheduling priorities. 
  4. Review of user guides and links of Flight Attendant website.  Ensuring information is still accurate in existing resource materials, links are still active and working, etc.
  5. Updating Crew Access videos.  Working with management and ITS to update the Crew Access instructional videos to reflect updates and changes to the user interface.

We Want to Hear From You!

Do you have feedback for the committee, concerns you’d like to share, or items that you’d like brought up with management?  Please let us know!  Your Local Scheduling Committee is your voice to management.  You can open a support request on the AFA Alaska Online Support Center or contact us directly using the information on the Scheduling Committee page of the AFA Alaska website.

Uniform Committee Meeting Recap – 2nd Quarter 2022

Uniform Committee

  • Our AFA Uniform Committee Chairpersons met on Tuesday, May 3 to discuss their ongoing program of work to represent Flight Attendants interests related to uniforms.
  • The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are reporting related to uniform quality, wearability, and availability.
  • If you are experiencing any issues with uniform quality or construction, please report the issues to Unisync as soon as possible.  Please include your Local Uniform Committee Chairperson on the email so they can help track any issues or trends that might be developing.   

On Tuesday, May 3, our AFA Local Uniform Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace.  Representing you at the meeting were Kim Mazzolini (ANC), Dena Heath (SEA), David Jelinek (PDX), Lisa Mueller (SFO), Heather Milner (LAX), and Denise Sheldon (SAN).  Also present were MEC Uniform Committee Chairperson Todd Scarlett; MEC Air Safety, Health, & Security Committee (ASHSC) Uniform Safety Representative Deb Wallstrom; and MEC Vice President Brian Palmer.  The committee met with Director of Procurement Eric Phillipson, Uniform Programs Manager Ashlyn Pham, Senior Marketing Product Delivery Manager Kelly Cuthill, and PDX Base Manager Kristie Stafford from management. 

Topics of Discussion

The committee reviewed a number of items both during internal AFA-only conversation and when meeting with management.  Some items discussed include:

  • Confirmation of the 90-day return period for unused uniform items.  This return period is contractual for Flight Attendants (CBA addendum to section 13, #2), but there has been some confusion as the return period for other company employees is shorter.
  • Recent changes to uniform policies and upcoming gender-neutral uniform pieces.
  • Introduction to new management employees responsible for overseeing uniform procurement, the fit center, and the company’s relationship with Unisync.
  • Ongoing requests to streamline uniform boot policies.
  • Requests for improvements to the transition jacket, specifically increased warmth and wind resistance.
  • Introduction of a new, smaller pronoun pin than what was introduced last year and is available at the Company Store.  The smaller pin will be available soon in all bases and will be available free of charge to anyone who would like one.
  • Request to remove the policy requirement that uniform shoes have a defined heel.
  • Concerns that the policy requiring that hosiery be worn with the uniform skirt and dresses is outdated.
  • Request to review the current process for Flight Attendants to provide feedback related to uniform pieces.  The requirement to compose an email to Unisync is not consistent with how Flight Attendants report issues in other areas and is unnecessarily cumbersome.
  • Ongoing uniform quality issues.  Management indicates that improvements have been made with double stitching and reinforced seams, but Flight Attendants are still experiencing problems.
  • Concerns with product shortages and items that are backordered for extended periods of time.  Management states that the shortages are due to supply chain issues as well as greater than expected hiring of new employees that they did not project for.
  • Issues with a shortage of standard issue crew luggage pieces for new hire Flight Attendants.  Management has temporarily issued alternate pieces of luggage to several of the new classes due to the shortage.  This shortage has also affected the availability of loaner bags at each base.

What The Committee Is Working On

  1. Improving the Uniform Boot Policy. Working with management and the AFA Air Safety, Health, & Security Committee (ASHSC) to allow for a broader range of Arctic boots, to allow Arctic boots in Alaska any time there is snow or ice on the ground, and to allow boots outside of terminals and the aircraft anytime there is inclement weather (policy not yet in effect).
  2. Simplification of Uniform Policies.  Advocating for an overall simplification of company uniform policies through clearer guidelines, removal of excessive or unrealistic restrictions, and other common sense changes.
  3. Streamlining the Uniform Feedback Process.  Working to develop an easy-to-use, online form that Flight Attendants can use to provide feedback about uniform issues and concerns that automatically routes to management, Unisync, and our AFA Uniform Committee.

We Want to Hear From You!

Please help our Uniform Committee by taking the time to email Unisync at alaskaservice@unisyncgroup.com with any quality issues you are experiencing.  When sending an email, please describe the issue with as much detail as possible and include photos if you can.  Please CC your Local Uniform Committee Chairperson on the email so that the Uniform Committee can track the issues as well.

Do you have other feedback for the committee or items that you’d like brought up with management?  Please let us know!  Your Local Uniform Committee is your voice to management.  You can find our contact information on the Uniform Committee page of the AFA Alaska website. 

Scheduling Committee Meeting Recap – April 2022

Scheduling Committee

  • Our AFA Scheduling Committee Chairpersons met on Tuesday, April 26 to discuss their ongoing program of work to represent Flight Attendants interests related to lineholder scheduling.
  • The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are experiencing with scheduling, pairings, and bidding.
  • Your Local Scheduling Committee is available to answer questions, provide clarification, or help to resolve any lineholder scheduling-related issues.  Please don’t hesitate to reach out!

On Tuesday, April 26, our AFA Scheduling Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Heather Reier (ANC), Martin Vance (SEA), Melodie Anderes (PDX), Virginia Fritz (SFO), Brie Donoghue (LAX), and Kitty Cohen (SAN). Also present were MEC Scheduling Committee Chairperson Jake Jones, MEC Scheduling Committee Vice Chairperson—Pairing Construction Karen Ferrell, MEC Scheduling Committee Vice Chairperson—PBS Adam Clarey, MEC Grievance Committee Payroll Representative Kiara Jenkins, and MEC Reserve Chairperson Julie Thornton. The committee met with Managing Director of Inflight Operations Michaela Littman, Director of Inflight Crew Scheduling Denia Pisia, Manager of Crew Planning Mac Patterson, and other management representatives from Crew Scheduling and Crew Planning.

Topics of Discussion

The committee reviewed a number of items both during internal AFA-only conversation and when meeting with management. Some items discussed include:

  • Reassignments for line holders and reserves – avoiding cancellations
  • Long wait times for hotels/transportation.  API concerns, continue to file crew care reports and remain in contact with Crew Scheduling. 
  • Pre-cancellations, ability to email and waive pay
  • Redeyes contained in mixed pairings
  • Hawaii flying releasing after midnight.  Discussion about 2-day trips that cover 3 calendar days
  • Flight Schedule changes and cancellations (reduction in planned schedule) for May, June, July, August.
  • Spring Incentive Premium.  Positive and Negative feedback reviewed, assisting with questions.
  • Sick Leave in each domicile.  Some bases are over 20% daily sick calls.
  • Line averages and Reserve coverage.  Management is planning to lower averages to 75 TFP and increase reserve coverage to above 20% in all bases.  
  • New Crew Resource Department and the corresponding email from COO/EVP Constance von Muehlen.
  • Crew Access/NAVBLUE/T-Mobile/Block2Block – data, statistics, pending updates and requests to improve. 

What The Committee Is Working On

  1. PBS Base Sits.  Conducting virtual meetings, trainings, and in-person meetings in preparation for the sunsetting of NAVBLUE ClassBid PBS.  
  2. Reassignment Flow Chart.  Scheduling Committee Members reviewed a draft of the reassignment flow chart and it has been moved forward to the final stages of review and approval.  Refer to sections 10.R and 10.R.5 of our CBA.
  3. Scheduling Quality of Life Improvements.  Reviewing ways to improve Trip Length Distribution (TLD) and other quality of life options.  Working with management to develop a quality of life survey to determine Flight Attendant scheduling priorities. 
  4. Review of user guides and links of Flight Attendant website.  Ensuring information is still accurate in existing resource materials, links are still active and working, etc.
  5. Updating Crew Access videos.  Working with management and ITS to update the Crew Access instructional videos to reflect updates and changes to the user interface.

We Want to Hear From You!

Do you have feedback for the committee, concerns you’d like to share, or items that you’d like brought up with management?  Please let us know!  Your Local Scheduling Committee is your voice to management.  You can open a support request on the AFA Alaska Online Support Center or contact us directly using the information on the Scheduling Committee page of the AFA Alaska website.

Air Safety, Health, & Security Committee Meeting Recap – 2nd Quarter 2022

Air Safety, Health, & Security Committee (ASHSC)

  • Our AFA Air Safety, Health, & Security Committee (ASHSC) Chairpersons met on Thursday, April 14 to discuss their ongoing program of work to represent Flight Attendants interests related to safety, health, and security in our workplace.
  • The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are facing onboard the aircraft.
  • Reporting safety concerns is more important than ever given the challenges we are currently facing as a work group.  Flight Attendant Irregularity Reports (FAIR), Aviation Safety Action Reports (ASAP), and fatigue reports can all be filed through Report It!  Please contact a member of your Local ASHSC if you need assistance.

On Thursday, April 14, our AFA Local Air Safety, Health, & Security Committee (ASHSC) Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace.  Representing you at the meeting were Debi Wallstrom (ANC), David Lake (SEA), Bethany Gilbo (PDX), Brad Young (SFO), Felicia Porter (LAX), and Eva Gatus (SAN).  Also present were MEC ASHSC Chairperson Seth Heiple, MEC ASHSC Vice Chairperson—Air Quality Yvette Satterlee, and MEC Vice President Brian Palmer.  The committee met with Director of Inflight Operations Michaela Littman, Director of Inflight Strategy & Support Gloria Chow, Cabin Safety Manager Cari Smith-Allen, and Manager of Inflight Policy & Procedure Joevanni Camacho and other representatives from inflight management.

Topics of Discussion

The committee reviewed a number of items both during internal AFA-only conversation and when meeting with management.  Some items discussed include:

  • Lack of onboard experience being provided to our newest Flight Attendants during Initial Training. The ASHSC believes that more onboard experience during Initial Training is better.
  • Timeline for retiring legacy Virgin America carts and discussion about general cart maintenance.
  • Lack of availability of replacement luggage for Flight Attendants.
  • New IMD device and timeline for replacement of current IMD and electronic FAM (GoodReader).  Also discussed the desire/need to have a bigger screen on the next IMD.
  • Update on request to establish a dedicated time prior to boarding to perform emergency equipment checks and Flight Attendant briefings.
  • The risk of irregular operations, such as reopening the boarding door after departure to enplane passengers.
  • Wild fire season preparedness; there will be an accommodation process for those with health conditions increasing their risk of being exposed to poor air quality.
  • Preparation for the eventual ending of the mask mandate. Note: unfortunately, many of the needed discussions and preparations did not take place prior to the abrupt ending of the mandate and associated company policy on April 18.
  • Airbus L1 & R1 assist handle is not usable by all due to the placement of the divider. We have been working with the company for three years to address the issue. Although not ideal, an extension strap will be installed to the bottom of the current assist handle for Flight Attendants to hold in an emergency while pulling the manual inflation handle.
  • Some of the mockups in training facilities have platforms which require Flight Attendants to step down and back up to get into their protected position during drills. This is a safety hazard. The platforms will be expanded to provide more space.
  • LEOs have been using body cameras to record interviews with/take statements from Flight Attendants involved in significant events. These interviews can be obtained by the public via Freedom of Information Act (FOIA) request. The ASHSC asked management to update company post event protocols and training to account for this.
  • Update on transition to T-Mobile. Company reports that service had been upgraded at most stations which had inadequate service at the start of the rollout.
  • The need for brighter lighting during compliance checks.
  • The adoption of the ASHSC’s recommendation to have the D-position Flight Attendant in a dedicated boarding position at L1 as part of the boarding position changes.
  • Inflight management and AFA representatives not being notified of disruptive passenger and other significant events so appropriate response and support can be provided to crew.
  • Report It! app to receive update to turbulence reporting section and the ability to submit EIRs (Employee Injury Reports)
  • Inflight has agreed to take the ASHSC’s recommendation to add “in an emergency leave everything” to the safety demo in a future FAM revision.
  • ASHSC is still advocating for updates to EMK/EEMK to include a pulse oximeter and glucometer among other improvements and standardization across kits.
  • High quality hands on training of safest body mechanics to use when performing Flight Attendant duties.

What The Committee Is Working On

  1. Improved Restraint Devices.  Advocating for replacement of current restraint devices with an improved product.
  2. Conducting Prior to Landing Compliance Checks Earlier.  Advocating for a change to the timing of the prior to landing compliance check announcement. The ASHSC believes it is safer to make the announcement at 18,000 feet so we can be seated for landing closer to 10,000 feet.
  3. Reducing Carry-On Bag and Overhead Bin Injuries.  Working with management to identify and implement mitigations for injuries caused by carry on bags and closing overhead bins. 

We Want to Hear From You!

If you’ve experienced a safety-related issue, please help the committee to advocate for improvement and change by filing a report.  Flight Attendant Irregularity Reports (FAIR), Aviation Safety Action Program (ASAP) reports, and fatigue reports can all be submitted using ReportIt!  If you’re not sure what type of report to file for a particular situation or need help, please don’t hesitate to contact a member of your Local ASHSC.

Do you have other feedback for the committee or items that you’d like brought up with management?  Please let us know!  Your Local ASHSC is your voice to management.  You can find our contact information on the ASHSC page of the AFA Alaska website. 

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