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Scheduling Committee Meeting Recap – March 2022

Scheduling Committee

  • Our AFA Scheduling Committee Chairpersons met on Tuesday, March 22 to discuss their ongoing program of work to represent Flight Attendants interests related to lineholder scheduling.
  • The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are experiencing with scheduling, pairings, and bidding.
  • Your Local Scheduling Committee is available to answer questions, provide clarification, or help to resolve any lineholder scheduling-related issues. Please don’t hesitate to reach out!

On Tuesday, March 22, our AFA Scheduling Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Heather Reier (ANC), Rita Tillou (SEA), Melodie Anderes (PDX), Virginia Fritz (SFO), Natalie Codd (LAX), and Kitty Cohen (SAN). Also present were MEC Scheduling Committee Chairperson Jake Jones, MEC Scheduling Committee Vice Chairperson—Pairing Construction Karen Ferrell, MEC Scheduling Committee Vice Chairperson—PBS Adam Clarey, and MEC Reserve Chairperson Julie Thornton. The committee met with Managing Director of Inflight Operations Michaela Littman, Crew Scheduling Duty Manager Sara Cook, Manager of Crew Planning Mac Patterson, and other management representatives from Crew Scheduling and Crew Planning.

Topics of Discussion

The committee reviewed a number of items both during internal AFA-only conversation and when meeting with management. Some items discussed include:

  • Pairing construction including concerns about high line averages, reserve utilization, and fatigue.
  • Concerns about reassignments, conversion of deadheads, sick calls, and the number of trips consistently in Premium Open Time.
  • Review of PBS Base Sits including training video views and level of participation at the base sits and on conference calls.
  • Spring Incentive Premium including both negative and positive feedback received from Flight Attendants.
  • Concerns about PBS bid groups causing issues with bidding and raising the low line average higher.
  • Inclusion of scheduled charter flying in bid packets and PBS pairing search.
  • Feedback about the Jeppesen Crew Access core system for the vendor.
  • Discussion about the company’s network planning strategy and how flying is assigned to Alaska, Horizon, and/or Skywest.

What The Committee Is Working On

  1. PBS Base Sits.  Conducting virtual meetings, trainings, and in-person meetings in preparation for the sunsetting of NAVBLUE ClassBid PBS.  
  2. Reassignment Flow Chart.  Developing an easy-to-follow flow chart to help explain how reassignments work, similar to the pre-cancellation flow chart.  A rough draft is expected next month for further review by the Scheduling Committee.
  3. Scheduling Quality of Life Improvements.  Reviewing ways to improve Trip Length Distribution (TLD) and other quality of life options.  Working with management to develop a quality of life survey to determine Flight Attendant scheduling priorities. 
  4. Review of user guides and links of Flight Attendant website.  Ensuring information is still accurate in existing resource materials, links are still active and working, etc.
  5. Updating Crew Access videos.  Working with management and ITS to update the Crew Access instructional videos to reflect updates and changes to the user interface.

We Want to Hear From You!

Do you have feedback for the committee, concerns you’d like to share, or items that you’d like brought up with management?  Please let us know!  Your Local Scheduling Committee is your voice to management.  You can open a support request on the AFA Alaska Online Support Center or contact us directly using the information on the Scheduling Committee page of the AFA Alaska website.

Reserve Committee Meeting Recap – 1st Quarter 2022

Reserve Committee

  • Our AFA Reserve Committee Chairpersons met on Thursday, March 10 to discuss their ongoing program of work to represent and advocate for our Reserve Flight Attendants.
  • The Committee also met with management to review a number of specific concerns that were brought forward by Flight Attendants.
  • Your Local Reserve Committee is available to answer questions, provide clarification, or help to resolve any reserve related issues.  Please don’t hesitate to reach out!

On Thursday, March 10, representatives from our AFA Local Reserve Committees met to discuss their ongoing work to advocate for Reserve Flight Attendants.  Representing you at the meeting were Haley Hirsch (ANC), Conner Gallagher (SEA), Anthony Eskander (PDX), Camile Caldwell (SFO), Kanako Yamada (LAX), and Joe Coneglio (SAN).  Also present were MEC Reserve Committee Chairperson Julie Thornton, MEC Reserve Committee Vice Chairperson—New Hire & Probation Jarod McNeill, and MEC Vice President Brian Palmer.  The committee also met with Inflight Crew Scheduling Duty Manager Nyxalyse Paul from management. 

Topics of Discussion

The committee reviewed a number of items both during internal AFA-only conversation and when meeting with management.  Some items discussed include:

  • Issues and glitches with Crew Access that are affecting Reserve Flight Attendants.  Review of where known issues are documented and prioritization for programming fixes.
  • Update on planned Flight Attendant hiring and initial training classes for 2022.  Starting with class 2022-03, class sizes have nearly doubled to 90 students each.  Larger class sizes will continue.
  • Review of contractual language related to new hire and probationary Flight Attendants (section 7)
  • Update on AFA Reserve Buddy program.  Reserve Buddies are very busy supporting new Flight Attendants.  Reminder to refer Probationary Flight Attendants to their Reserve Buddy for answers to questions about contract and work rules.
  • Review of reserve utilization statistics.  Reserve coverage will remain at approximately 20-21% during the 2nd quarter.
  • Review of reserve-related scheduling issues that have occurred recently.

What The Committee Is Working On

  1. Providing Support to New Flight Attendants in Initial Training.  Facilitating the new hire AFA presentation, Crew Access training, and PBS training as part of Initial Training and participating in base orientation after graduation.
  2. Assisting Probationary Flight Attendants Through the Reserve Buddy Program.   Answering questions from and providing support to probationary Flight Attendants through an expanded AFA Reserve Buddy program.
  3. Addressing Reserve Contractual Concerns.  Researching and investigating reports from Reserve Flight Attendants and actively ensuring that management is compliant with our contract. 

We Want to Hear From You!

Do you have feedback for the committee, concerns you’d like to share, or items that you’d like brought up with management?  Please let us know!  Your Local Reserve Committee is your voice to management.  You can find our contact information on the Reserve Committee page of the AFA Alaska website. 

Human Rights Committee Meeting Recap – 1st Quarter 2022

Human Rights Committee

  • Our AFA Human Rights Committee Chairpersons met on Friday, March 4 to discuss their ongoing program of work to advance human rights within our workplace and community.
  • The Committee also met with management to receive updates on what progress has been made on concerns that had been previously brought forward and address new concerns that have come to light. 
  • If you have ideas, thoughts, or feedback for the committee, your Local Human Rights Committee Chairperson would love to hear from you!

On Friday, March 4, our AFA Local Human Rights Committee Chairpersons met to discuss their ongoing activism to build awareness and effect change within our workplace and community.  Representing you at the meeting were Matthew Cook (ANC), Yan Yan Teague (SEA), Sylvia Newbill (PDX), Sejal Patel (SFO), Louise Borras (LAX), and Erika Daniel (SAN).  Also present were MEC Human Rights Committee Chairperson Chip Hestle and MEC Vice President Brian Palmer.  The committee met with Managing Director of Inflight Operations Michaela Littman, Managing Director of Labor Relations Carmen Williams, California Regional Director of Inflight Operations Robbi Burton, and Seattle Director of Inflight Base Operations Jenny Bookert from management. 

Topics of Discussion

The committee reviewed a number of items both during internal AFA-only conversation and when meeting with management.  Some items discussed include:

  • Ongoing concerns about low morale within our work group.
  • Possibility of expanding current uniform and appearance standards to be more inclusive of varying cultural identities.
  • Support for the people of Ukraine and what the company, the inflight division, and AFA are doing.
  • Concerns about company suppliers/vendors whose values may be contradictory to those of Alaska Airlines.  Management is continuing to research this issue.
  • Concerns about a perceived lack of cultural sensitivity surrounding how the company chooses to participate in certain public events and promotional activities.
  • Ways for the committee to start building relationships with the company’s Business Resource Groups (BRGs) and expand existing relationships with the Diversity, Equity, & Inclusion (DEI) department.
  • Management’s proposal to conduct DEI listening sessions with Flight Attendants in each base; discussion about involvement of the AFA Human Rights Committee.
  • Request to make DEI information easily accessible to Flight Attendants on the Inflight Mobile Device (IMD).
  • Management’s progress on DEI initiatives and plans for upcoming work.
  • Request that management provide more timely and visible DEI updates and information about upcoming events and opportunities.  Specifically, providing Flight Attendants with enough notice to bid time off for activities they’d like to participate in.
  • Ensuring diversity and representation in company photo shoots and promotional materials that depict employees.

The committee is next scheduled to meet with management on Tuesday, May 31, 2022.  

What The Committee Is Working On

  1. Working to Make Diversity, Equity, & Inclusion (DEI) Information More Accessible.  Encouraging management to make information about DEI events, activities, and programs more accessible and visible to Flight Attendants through links on the IMD and more regular and relevant communication.  Requesting that management include links to the Human Rights Committee’s resource page on afaalaska.org.
  2. Building Relationships with the Company’s Business Resources Groups (BRGs).  Continuing to work to establish relationships with leaders of the Company’s BRGs to find areas where we can join together to advance human rights within the scope of each group.
  3. Exploring Ways to Engage with Flight Attendants About Human Rights.  Discussing possible opportunities to work with management to conduct and participate in DEI activities in each base.

We Want to Hear From You!

Do you have feedback for the committee, concerns you’d like to share, or items that you’d like brought up with management?  Please let us know!  Your Local Human Rights Committee is your voice to management.  You can find our contact information on the Human Rights Committee page of the AFA Alaska website. 

Inflight Service Committee Meeting Recap – 1st Quarter 2022

Inflight Service Committee

  • Our AFA Inflight Service Committee Chairpersons met on Wednesday, February 23 to discuss their ongoing program of work to represent Flight Attendants interests related to catering and onboard service/sales.
  • The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are facing onboard the aircraft.
  • Management continues to experience challenges in some locations that are affecting the correct loading on onboard catering supplies and retail products.  Please continue to report catering issues through Block2Block and safety-related issues through ReportIt!  

On Wednesday, February 23, our AFA Local Inflight Service Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace.  Representing you at the meeting were Naomi Parcell (ANC), Ross DeJong (SEA), Todd Horn (PDX), Matt Voges (SFO), Johanna Thomas (LAX), and Chase Vandergrift (SAN).  Also present were MEC Inflight Committee Chairperson Stephanie Garnett and MEC Vice President Brian Palmer.  The committee met with Inflight Experience Program Manager Matthew Coder, Director of Product Development & Delivery Amber Simonsen, Managing Director of Guest Products Todd Traynor-Corey, and other management representatives from the food & beverage, catering operations, and inflight mobile teams. 

Topics of Discussion

The committee reviewed a number of items both during internal AFA-only conversation and when meeting with management.  Some items discussed include:

  • Ongoing issues with coffee carafes and missing lids.
  • New serving tools under consideration for testing.
  • Current galley packing concerns and upcoming changes.  Recommendations put forward by the Committee on where garbage and recycling bags are being boarded and possible changes to allow for better access.
  • Update on first class product changes for summer 2022.
  • Discussion about inadequate trash stowage space on many flights given how full galleys and carts are loaded, expected service levels, and trash being brought onboard by passengers.  Management has made changes to free up some cart space based on Committee feedback, but issue is still ongoing. 
  • Concerns about repeated main cabin beverage snack shortages and upcoming changes to how snacks are packed by catering that will help resolve the issue.
  • Concerns with meal pre-ordering functionality on flights with “round robin” flight numbering.
  • Discussion about management’s desire to restore pre-pandemic service levels.
  • Review of recent changes to onboard streaming entertainment options and plans for 2Ku satellite internet installation on newly delivered aircraft.
  • Review of March 2nd catering changes, new products, and changes to service flow (beverage snacks with each service on LH and PLH flights).
  • Update on catering operations and kitchens that are currently being utilized to load meals and supplies.  Request from the Committee to have extra supplies provisioned on catering trucks so that missing items can be corrected on-the-spot.
  • Review of Inflight Mobile Device (IMD) issues and concerns, including cellular service connectivity issues.  Any issues with cellular service connectivity should be reported to management so that the vendor can identify and fix the issue.  Inflight management will communicate the process for reporting connectivity issues in an upcoming bulletin bundle.
  • Update on upcoming Block2Block software fixes and improvements.

What The Committee Is Working On

  1. Advocating for Adequate Trash Stowage.  Pushing management to make much needed changes to resolve onboard trash stowage problems through solutions such as dedicated trash carts in every galley on every flight and eliminating double catering.
  2. Addressing Catering Errors and Shortages.  Escalating catering issues reported through Block2Block and other reporting channels, voicing Flight Attendant frustration with ongoing errors in catering provisioning and loading, and working to hold management accountable to fix the problems that make our job more difficult.
  3. Reviewing Block2Block (B2B) Updates. Working to provide feedback to management on changes and improvements to the B2B app, focusing on ensuring that any changes are functional and that the app remains easy for Flight Attendants to use.

We Want to Hear From You!

Please continue to report any catering issues or problems with onboard service using the catering feedback function in Block2Block.  If you’ve experienced a safety-related issue, please submit a report through ReportIt!  Your reports provide the Committee with the data needed to continue pushing management for meaningful improvements in our workplace.

Do you have other feedback for the committee or items that you’d like brought up with management?  Please let us know!  Your Local Inflight Service Committee is your voice to management.  You can find our contact information on the Inflight Service Committee page of the AFA Alaska website. 

Scheduling Committee Meeting Recap – February 2022

Scheduling Committee

  • Our AFA Scheduling Committee Chairpersons met on Tuesday, February 22 to discuss their ongoing program of work to represent Flight Attendants interests related to lineholder scheduling.
  • The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are experiencing with scheduling, pairings, and bidding.
  • Your Local Scheduling Committee is available to answer questions, provide clarification, or help to resolve any lineholder scheduling-related issues.  Please don’t hesitate to reach out!

On Tuesday, February 22, our AFA Scheduling Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace.  Representing you at the meeting were Heather Reier (ANC), Martin Vance (SEA), Melodie Anderes (PDX), Virginia Fritz (SFO), Kelese Richardson (LAX), and Kitty Cohen (SAN).  Also present were MEC Scheduling Committee Chairperson Jake Jones, MEC Scheduling Committee Vice Chairperson—Pairing Construction Karen Ferrell, MEC Scheduling Committee Vice Chairperson—PBS Adam Clarey, and MEC Reserve Committee Chairperson Julie Thornton.  The committee met with Director of Inflight Crew Scheduling Denia Pisia, Manager of Crew Planning Mac Patterson, and other management representatives from Crew Scheduling and Crew Planning. 

Topics of Discussion

The committee reviewed a number of items both during internal AFA-only conversation and when meeting with management.  Some items discussed include:

  • Upcoming layovers at Paine Field (PAE) and associated hotel/transportation
  • PBS base sits.
  • Bid protests.
  • Severe Weather Ground Commuting LOA.
  • New Crew Schedulers joining the department.
  • Bid groups causing issues with bidding and raising the low line average higher.
  • Charters in bid packets/PBS search.

What The Committee Is Working On

  1. PBS Base Sits.  Conducting virtual meetings, trainings, and in-person meetings in preparation for the sunsetting of NAVBLUE ClassBid PBS.  
  2. Reassignment Flow Chart.  Developing an easy-to-follow flow chart to help explain how reassignments work, similar to the pre-cancellation flow chart. 
  3. Scheduling Quality of Life Improvements.  Reviewing ways to improve Trip Length Distribution (TLD) and other quality of life options.  Working with management to develop a quality of life survey to determine Flight Attendant scheduling priorities. 
  4. Review of user guides and links of Flight Attendant website.  Ensuring information is still accurate in existing resource materials, links are still active and working, etc. 

We Want to Hear From You!

Do you have feedback for the committee, concerns you’d like to share, or items that you’d like brought up with management?  Please let us know!  Your Local Scheduling Committee is your voice to management.  You can open a support request on the AFA Alaska Online Support Center or contact us directly using the information on the Scheduling Committee page of the AFA Alaska website.

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