Air Safety, Health, & Security Committee (ASHSC)

• We are entering the next phase of our Line Operations Safety Audit (LOSA) program. Starting October 8, 2023, LOSA observations will occur over six continuous days each month.
• Like the Aviation Safety Action Program (ASAP), participation in LOSA is entirely voluntary, and identifying information such as Flight Attendant names, dates, and flight numbers are never associated with observation data.
• If you have any questions about the LOSA program, please don’t hesitate to contact the AFA members of the LOSA Steering Committee.

As previously communicated, AFA and management agreed to a Line Operations Safety Audit (LOSA) program to help improve safety for Flight Attendants, other crewmembers, and passengers. The LOSA program is jointly administered by AFA and management as outlined in the Inflight Line Operations Safety Audit (LOSA) Program letter of agreement.

The information collected from LOSA observations will help us better understand how Flight Attendants manage threats and errors, evaluate compliance with standard operating procedures, and gain valuable insight into our day-to-day line operations from a safety perspective.

LOSA Observers are line Flight Attendants trained to perform LSOA observations. They are prohibited from recording Flight Attendant names, flight numbers, or dates in the collected data, as confidentiality is critical to this process. Any data collected is sent directly to the AFA LOSA Coordinator to ensure it is fully de-identified before being released for analysis by the LOSA Steering Committee. AFA and management will receive a final report outlining what went well and what can be better, identifying procedures that should be modified or re-emphasized.

Flight Attendant LOSA Observer may ask to join your flight to conduct an observation. Participation is entirely voluntary; however, we encourage you to participate in this valuable effort. You will also be able to provide your LOSA Observer with safety-related feedback during the flight.

Questions?

More information about LOSA can be found in the September 25, 2023 Bulletin Bundle (AAG sign-on required). If you have any other questions about the LOSA program, please reach out to the AFA members of the LOSA Steering Committee at losa@afaalaska.org.

Air Safety, Health, & Security Committee (ASHSC)

• The first set of observations under the Line Operations Safety Audit (LOSA) program begin today (January 27) and will continue through February 28.
• Similar to the Aviation Safety Action Program (ASAP), participation in LOSA is entirely voluntary and identifying information such as Flight Attendant names, dates, and flight numbers are never associated with observation data.
• If you have any questions about the LOSA program, please don’t hesitate to contact the AFA members of the LOSA Steering Committee.

As previously communicated, AFA and management agreed to conduct a Line Operations Safety Audit (LOSA) to help improve safety for Flight Attendants, other crewmembers, and passengers.  The LOSA program is jointly administered by AFA and management as outlined in the Inflight Line Operations Safety Audit (LOSA) Program letter of agreement. The information collected from LOSA observations will help us better understand how Flight Attendants manage threats and errors, evaluate compliance with standard operating procedures and gain valuable insight into our day-to-day line operations from a safety perspective.

LOSA Observers are line Flight Attendants trained by an independent third party, the LOSA Collaborative. They are prohibited from recording Flight Attendant names, flight numbers, or dates, as confidentiality is critical to this process. Any data collected is sent directly to the LOSA Collaborative, which evaluates and analyzes the information. AFA and management will receive a final report outlining what went well and what can be better, identifying procedures that should be modified or re-emphasized.

Over the next month, you may have a Flight Attendant LOSA Observer ask to join your flight to conduct an observation. Participation is entirely voluntary; however, we encourage you to participate in this valuable effort. You also will have the opportunity to submit any safety-related feedback in an anonymous questionnaire during the flight.

Questions?

More information about LOSA can be found in the January 16, 2023 bulletin bundle (AAG sign-on required). If you have any other questions about the LOSA program, please reach out to the AFA members of the LOSA Steering Committee at losa@afaalaska.org.

Air Safety, Health, & Security Committee (ASHSC)

• AFA and management have agreed to implement a Line Operations Safety Audit (LOSA) program to improve safety for Flight Attendants, other crewmembers, and passengers.
• Similar to the Aviation Safety Action Program (ASAP), participation in LOSA is entirely voluntary and identifying information such as Flight Attendant names, dates, and flight numbers are never shared with management.
• If you have any questions about the LOSA program, please don’t hesitate to contact your Local Air Safety, Health, & Security Committee (ASHSC) or the AFA members of the LOSA Steering Committee.

Our AFA Air Safety, Health, & Security Committee (ASHSC) and management regularly review a wide variety of data that allows us to identify and mitigate potential safety risks at our airline, an essential part of the Company’s Safety Management System (SMS). To supplement the safety data generated from our regular programs, AFA and management have agreed to conduct a Line Operations Safety Audit (LOSA) in the first quarter of next year.

AFA and management administer the LOSA program jointly as outlined in the Inflight Line Operations Safety Audit (LOSA) Program letter of agreement. The information collected from LOSA observations will help us better understand how Flight Attendants manage threats and errors, evaluate compliance with standard operating procedures and gain valuable insight into our day-to-day line operations from a safety perspective.

When LOSA observations begin next year, a team of two Flight Attendant LOSA Observers may ask to join your flight. Participation is entirely voluntary; however, we encourage you to participate in this vital effort. You also will have the opportunity to submit any safety-related feedback in an anonymous questionnaire during the flight. 

LOSA Observers are line Flight Attendants trained by an independent third party, the LOSA Collaborative. They do not record Flight Attendant names, flight numbers, or dates, as confidentiality is critical to this process. Any data collected is sent directly to the LOSA Collaborative, which evaluates and analyzes the information. AFA and management will receive a final report outlining what went well and what can be better, identifying procedures that should be modified or re-emphasized.

ALPA at Alaska is also an enthusiastic supporter of LOSA, and our Pilots have participated in multiple LOSAs over the past 15 years. As a result, they have seen improvements in safety-related procedures. We are pleased to have parity with ALPA by securing a LOSA program and joining United Airlines as one of only two carriers worldwide with an Inflight LOSA program.

Questions?

If you have questions about the LOSA program, please reach out to your Local ASHSC or the AFA members of the LOSA Steering Committee.

AFA LOSA Steering Committee Members

Seth Heiple, MEC ASHSC Chairperson
David Lake, MEC ASHSC LOSA Representative