Air Safety, Health, & Security Committee (ASHSC)
- We are entering the next phase of our Line Operations Safety Audit (LOSA) program. Starting October 8, 2023, LOSA observations will occur over six continuous days each month.
- Like the Aviation Safety Action Program (ASAP), participation in LOSA is entirely voluntary, and identifying information such as Flight Attendant names, dates, and flight numbers are never associated with observation data.
- If you have any questions about the LOSA program, please don’t hesitate to contact the AFA members of the LOSA Steering Committee.
As previously communicated, AFA and management agreed to a Line Operations Safety Audit (LOSA) program to help improve safety for Flight Attendants, other crewmembers, and passengers. The LOSA program is jointly administered by AFA and management as outlined in the Inflight Line Operations Safety Audit (LOSA) Program letter of agreement.
The information collected from LOSA observations will help us better understand how Flight Attendants manage threats and errors, evaluate compliance with standard operating procedures, and gain valuable insight into our day-to-day line operations from a safety perspective.
LOSA Observers are line Flight Attendants trained to perform LSOA observations. They are prohibited from recording Flight Attendant names, flight numbers, or dates in the collected data, as confidentiality is critical to this process. Any data collected is sent directly to the AFA LOSA Coordinator to ensure it is fully de-identified before being released for analysis by the LOSA Steering Committee. AFA and management will receive a final report outlining what went well and what can be better, identifying procedures that should be modified or re-emphasized.
Flight Attendant LOSA Observer may ask to join your flight to conduct an observation. Participation is entirely voluntary; however, we encourage you to participate in this valuable effort. You will also be able to provide your LOSA Observer with safety-related feedback during the flight.
More information about LOSA can be found in the September 25, 2023 Bulletin Bundle (AAG sign-on required). If you have any other questions about the LOSA program, please reach out to the AFA members of the LOSA Steering Committee at email@example.com.