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AFA Alaska Statement On Recent Severe Turbulence Incidents

Master Executive Council (MEC)

AFA Representatives have been informed that several flights experienced severe turbulence yesterday, resulting in injuries to some Flight Attendants. Since then, various AFA officers and committee members have been actively working with inflight management to ensure that all affected Flight Attendants receive the necessary care and that all contractual provisions are upheld.

We want to recognize the dedication and professionalism demonstrated by our outstanding crews in handling these challenging situations. These events highlight the role of Flight Attendants as safety professionals and first responders onboard the aircraft. AFA Representatives are providing support to all Flight Attendants affected by these incidents.

As a reminder, detailed information about turbulence and procedures for responding to different levels of turbulence can be found in Section 2.400 of the Flight Attendant Manual. Regularly reviewing this information is beneficial for ensuring your safety and that of your fellow crew members and passengers.

Additionally, our AFA Employee Assistance Program (EAP)/Professional Standards Committee is available to provide support whenever needed. Please feel free to reach out at (949) 470-0493 or find contact information at afaalaska.org/eap.

Air Safety, Health, & Security Committee Meeting Recap – 4th Quarter 2024

Air Safety, Health, & Security Committee (ASHSC)

  • On September 10, our AFA Air Safety, Health, and Security Committee (ASHSC) Chairpersons met to discuss their ongoing work representing Flight Attendants’ interests in safety, health, and security.
  • The Committee met with management to receive updates and discuss issues and problems that Flight Attendants face onboard the aircraft.
  • Reporting safety concerns is crucial in these challenging times. Use ReportIt! to file FAIR, ASAP, and fatigue reports. Contact your Local ASHSC if you need assistance.

On Tuesday, September 10, our AFA Local Air Safety, Health, & Security Committee (ASHSC) Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting in person were Debi Wallstrom (ANC), David Lake (SEA), Kalin Lackey (PDX), Brad Young (SFO), Carin Meritt (LAX), and Eva Gatus (SAN). Also present was MEC ASHSC Chairperson Seth Heiple.

The Committee met with Director of Inflight Safety & Compliance Geri Jarrett, Inflight Policy & Procedure Specialist Kevin Weatherbie, Manager of Inflight Safety & Compliance Claudia Modl, Inflight Training Supervisor Veronica Carrillo, and Senior Inflight Experience Program Manager Matthew Coder

The next scheduled Air Safety, Health, & Security Committee meeting is Wednesday, January 8, 2025.

Topics of Discussion

The committee reviewed a number of items when meeting with management.  Some items discussed include:

  • DEMO Kit Divider: Issues with DEMO kits being buried by carry-ons in first-class bin. Action: Geri is working with Maintenance and Engineering to address the need for dividers.
  • Boarding Without Pilots: Currently, boarding may start before the pilots’ inbound flight has landed. This has resulted in Flight Attendants being onboard with passengers but without pilots for extended periods of time, leading to hot cabins and other safety issues. Action: Geri will follow up with the NOC.
  • Pilots Switching to Ground Power and Deplaning with Passenger Still Onboard: This policy has resulted in numerous safety reports, primarily due to the loss of power to the interphone and PA system. Action: Claudia will take this back for further discussion.
  • Meeting Agents Leave During Deplaning: Agents are not returning ten minutes after deplaning starts as required. This is causing issues with safely assisting passengers with special needs and unaccompanied minors. It has also resulted in FAs having to extend their debrief periods. Action: Geri will follow up with CSA leadership.
  • Tarmac Delay Snacks: Need for clear guidelines on tarmac delay snacks; they are not a required item. Action: Geri will ensure guidelines are communicated.
  • Minimum Water Count on Board: The ASHSC believes no aircraft should be dispatched without a required minimum number of water bottles onboard for safety. Action: Geri will review the business model while the Inflight Service Committee and ASHSC work with Matthew Coder to determine the water which should be required.
  • MedLink App Not Working: FAs have not received an adequate level of communication about the MedLink app being down. Action: Geri and Heidi will meet with MedAire and look at additional communication.
  • MedAire App Flight Number Requirement: Need for flight number to be auto-loaded or requested earlier in the app flow. Action: Veronica will take this back to Training and user feedback will be provided to MedAire
  • Old Trash Behind Forward Galley Trash Bin: The forward galley trash bin needs to be cleaned regularly. The area can smell and become unsanitary. Action: The area should be cleaned every RON. Flight Attendants should report significant issues via FAIR and Cabin Discrepancy.

What the Committee is Working On

  1. Bin Divider Missing on Refurbished 737-800s. The divider that used to separate the 10-person raft from the portion of the bin that was authorized for the stowage of carry-on bags was removed during the installation of the 25-person raft. We are trying to get the company to reinstall the divider and update the placarding to ensure the raft remains accessible and undamaged.
    A yellow bag in a refrigerator Description automatically generated

    Better Monitoring of Carry-On Bags. We continue to see a significant number of excess and oversized bags being boarded and are advocating that the company does more to ensure their FAA-approved Carry-on Bag program is followed and that limits are enforced. Dealing with excessive and oversized carry-ons is a driver a Flight Attendant injuries.
    Attempting to change or mitigate the impact of several recent policy changes:
    Single door catering
    Switching to ground service power with passengers onboard
    CSAs leaving the deplaning door after arrival

We Want to Hear From You!

If you’ve experienced a safety-related issue, please help the committee to advocate for improvement and change by filing a report.  Flight Attendant Irregularity Reports (FAIR), Aviation Safety Action Program (ASAP) reports, and fatigue reports can all be submitted using ReportIt!  If you’re not sure what type of report to file for a particular situation or need help, please don’t hesitate to contact a member of your Local ASHSC.

Do you have other feedback for the committee or items that you’d like brought up with management?  Please let us know!  Your Local ASHSC is your voice to management.  You can find our contact information on the ASHSC page of the AFA Alaska website. 

Supplemental Ditching Training

Grievance Committee

  • AFA has not agreed to any extra-contractual terms for the newly announced supplemental ditching training; discussions with management just started.
  • Many management decision-makers are away at contract negotiations, delaying progress toward any sort of agreement.
  • Our AFA Committees are committed to advocating for your rights and will address unresolved issues through the contractual grievance process if necessary.

AFA Representatives have recently been receiving a lot of questions about the supplemental ditching training announced by management. We want to make it clear that AFA has not agreed to any extra-contractual terms for this training. Management just began substantive discussions yesterday with our Grievance, Scheduling, Inflight Training, and Air Safety, Health, & Security Committees to work out the administrative and logistical details of the training, but those details are still undetermined. Progress has been slow because many of the primary management decision-makers are currently involved in contract negotiations in Washington, DC, this week and are unavailable to discuss the supplemental ditching training issues.

While the situation is not ideal, we must meet the regulatory training requirements and address the remaining details later. We don’t yet know what management intends to propose, nor do we know if we can successfully reach an agreement on which contractual provisions AFA believes apply. If we can’t agree, it may come down to addressing the unresolved provisions (particularly contract sections 30.C.3-5) through the contractual grievance process and arbitration afterward, which can be time-consuming.  

We have clearly communicated your concerns to management and have asked them to provide responses to numerous unanswered questions. Our AFA Committees are actively advocating for your contractual rights. We are dedicated to fighting for those rights, even if it takes time, rather than providing an instant fix.

After Relentless AFA Advocacy, Alaska Management Finally Takes Initial Step To Protect Against Injuries From Dangerous Coffee Makers

Air Safety, Health, & Security Committee (ASHSC)

  • Alaska Airlines management has directed that older-style B/E Aerospace coffee makers must not be used without a Brew Shield.
  • The action follows months of advocacy by the AFA ASHSC, Inflight Service Committee, and MEC, highlighting ongoing injuries to Flight Attendants from the coffee makers.
  • Our Committees and MEC continue to call for a complete suspension of the older coffee makers until the issue is fully resolved to ensure the safety of both crewmembers and passengers.

After months of relentless advocacy by our AFA Air Safety, Health, & Security Committee (ASHSC), Inflight Service Committee, and Master Executive Council (MEC), Alaska Airlines management has finally taken the first step towards meaningful action to protect crewmembers and passengers from injuries related to scalding hot coffee and grounds spewing from the brew basket of older-style B/E Aerospace coffee makers. Effective immediately, management has directed that older-style B/E Aerospace coffee makers must not be used to brew coffee under any circumstances if a Brew Shield is unavailable. In such cases, alternate coffee makers must be used to brew coffee; if no other coffee makers are available, coffee will not be served. If a Brew Shield is available, it must be installed and used. Flight Attendants should refer to Special Edition Bulletin #2024-0045 (April 17, 2024) for specific procedures, instructions for reporting missing Brew Shields, and other essential information.

Note: Management refers to the older-style B/E Aerospace coffee maker as the “B/E Classic Coffee Maker,” also identified as Coffee Maker #1 in the FAM. It has five square buttons that include the “COLD WATER” option and does not have a paddle on the hot water spigot.

Management’s recent action is a step in the right direction, but it should have been taken long ago when our ASHSC first raised this issue. It’s unacceptable that several months have passed, and more Flight Attendant injuries have occurred due to the continued use of older-style B/E Aerospace coffee makers. Our AFA ASHSC and Inflight Service Committee have been vigilant in putting management on notice that they were knowingly placing the physical safety and well-being of employees and passengers at risk by continuing to allow the use of these coffee makers. We have advised management that the temporary procedures implemented to mitigate the hazards are inadequate and unrealistic given the working environment that Flight Attendants face onboard the aircraft. The ineffectiveness of management’s mitigations has become increasingly evident as Flight Attendants continue to be injured by coffee makers spewing scalding hot coffee and grounds. 

Management’s action may have been overdue and necessary, but it still does not address the root cause of the hazard through physical mitigation. Our ASHSC, Inflight Service Committee, and MEC firmly believe that the only responsible action for management to take is to completely suspend the use of the older B/E Aerospace coffee makers until the issue is resolved. We continue to call on management to “own safety” by removing these coffee makers from service immediately. The safety of both Flight Attendants and passengers must not be compromised. It’s our right to work in a safe environment, and we demand that this right be upheld.

Alaska Management Refuses to Remove Dangerous Coffee Makers From Service Despite Injury Risks to Flight Attendants

Air Safety, Health, & Security Committee (ASHSC)

  • Several Flight Attendants have been injured recently due to older-style B/E Aerospace coffee makers spewing hot coffee and grounds.
  • Management denied an AFA request to discontinue using these coffee makers despite the risk to Flight Attendant and passenger safety.
  • A formal complaint is being filed with the FAA, and a contractual grievance will be filed against the company.

Over the past several months, at least nine Flight Attendant injuries have been reported, caused by scalding hot coffee and grounds spewing from the brew basket of older-style B/E Aerospace coffee makers on various aircraft. This is an alarming situation that requires immediate attention. It’s suspected that the recent changeover in coffee served onboard, which is packaged differently than the old product, may be contributing to this issue. Management has begun investigating the root cause and has identified some potential solutions to address the problem. However, it will likely take significant time to implement the mitigations fully.

Last week, our Air Safety, Health, & Security Committee (ASHSC) sent management an official request to discontinue using B/E Aerospace coffee makers until physical mitigations can be implemented. Despite the inconvenience this may cause by leaving some aircraft with fewer or no coffee makers to use, the Committee believes that potentially seeing multiple Flight Attendants injured while waiting for long-term fixes is unacceptable. Disappointingly, management denied the request, knowingly putting the physical safety and well-being of employees and passengers at risk for the sake of a few more cups of coffee.

This decision by management is a clear violation of their own core value of “owning safety” and displays a shocking level of negligence. Given the gravity of the situation, we will be taking immediate action by filing a formal complaint with the FAA to escalate the issue. Additionally, our Grievance Committee will file a contractual grievance based on management’s violation of section §25.B of our collective bargaining agreement (“The Company will provide a safe and healthy workplace…”).

Flight Attendant and passenger safety must not be compromised. It’s reckless and unacceptable for management to put Flight Attendants at risk by keeping hazardous coffee makers in operation. Removing these coffee makers from service is the right thing to do and the only responsible action for management to take. It’s our right to work in a safe environment, and we demand that this right be upheld.

Joint Contract Negotiations Session 17 – July 2026

This session, the JNC focused on refining the Reserve survey to ensure a comprehensive representation of member concerns. Significant progress was also made on Section 23 (Insurance Benefits), with proposals aimed at enhancing Flight Attendant protections and securing tailored insurance provisions. Additionally, productive discussions continued on Section 30 (Training). Further improvements are anticipated pending management’s response to our latest proposal.

Air Safety, Health, & Security Committee Meeting Recap – July 2026

On Wednesday, July 15, our Air Safety, Health, & Security Committee (ASHSC) representatives met virtually to discuss ongoing safety concerns, operational challenges, policy updates, and workplace improvements impacting Flight Attendants across the operation. Representing you at the meeting were Deb Wallstrom (ANC), David Lake (SEA), Kalin Lackey (PDX), Bradley Young (SFO and MEC ASHSC Vice […]

Hotel Committee Meeting Recap – July 2026

On Monday, July 13, our AFA Hotel Committee Chairpersons met in-person to receive an update about current layover hotels and transportation providers and discuss concerns with management. Representing you at the meeting were Dori Marron (ANC), Jarod McNeill (SEA pmAS), Kelly Hepworth (PDX), Hilary Streem (SFO), Le’a Tupola (LAX/SEA pmHA), Brian Sherill (LAX pmAS), and […]

Alaska Management Announces Plan To Operate Boeing 737 Aircraft on Neighbor Island Flights

Earlier today, Alaska Airlines management announced plans to transition the neighbor island 717 fleet to Hawaiian-branded 737 aircraft by 2028. However, buried within that same announcement is a more immediate and concerning development: Alaska Airlines management intends to introduce Alaska-branded 737 aircraft, operated by Alaska Airlines crews, on neighbor island routes, with plans to operate […]

Need Help? Let Us Show You Where To Find It!

As Flight Attendants, we all experience moments where we need AFA support but might not be entirely sure where to look. Instead of digging through old emails or panic-posting on Facebook, we want to make sure you know exactly how to access our Union resources. Here’s everything you need to know to navigate our AFA […]

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