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Air Safety, Health, & Security Committee Recap – 2nd Quarter 2023

Air Safety, Health, & Security Committee (ASHSC)

  • Our AFA Air Safety, Health, & Security Committee (ASHSC) Chairpersons met on Thursday, April 5 to discuss their ongoing program of work to represent Flight Attendants interests related to safety, health, and security in our workplace.
  • The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are facing onboard the aircraft.
  • Reporting safety concerns is more important than ever given the challenges we are currently facing as a workgroup.  Flight Attendant Irregularity Reports (FAIR), Aviation Safety Action Reports (ASAP), and fatigue reports can all be filed through Report It!  Please contact a member of your Local ASHSC if you need assistance.

On Thursday, April 5, our AFA Local Air Safety, Health, & Security Committee (ASHSC) Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace.  Representing you at the meeting were Debi Wallstrom (ANC), David Lake (SEA), KalinLackey (PDX), Brad Young (SFO), Carin Meritt (LAX), and Eva Gatus (SAN).  Also present was MEC ASHSC Chairperson Seth Heiple.

The committee met with Cabin Safety Manager Cari Smith-Allen, Managing Director of Inflight Services Gloria Chow-Vanderwell, Director of Inflight Training & Standards Thomas Kaminski, Infight Policy & Procedure Specialist Kevin Weatherbie, Director of Inflight Safety & Compliance Corey Chestnut, Manager of Inflight Safety & Compliance Johanna Giese, Manager of Inflight Policy & Procedure Kaliko Howell, and Inflight Experience Program Manager Matthew Coder.

The next scheduled Air Safety, Health, & Security Committee meeting is Thursday, July 20, 2023.

Topics of Discussion

The committee reviewed several items during internal AFA-only conversations and when meeting with management. Some items discussed include:

  • Potentially adding “keep seatbelts visible” to announcements. This may make it easier to perform seatbelt compliance checks, especially during night flying. The Company agreed to see if other carriers are making similar announcements.
  • Fleet supply bags placed by girt bars. If catering opens a door while a Fleet supply bag or other item is in front of the door the girt bar could be dislodged from the door clips. This concern will be communicated to Fleet.
  • Single Door Catering. The Company is monitoring reports about single door catering. Flight Attendants should be notified when single door catering is going to take place and CSAs should be asking if forward galley catering has been completed with the boarding questions on all flights where the forward galley is catered from the aft. Single door catering may not occur with passengers onboard.
  • Bringing strollers on board. Strollers can be “baggage” in the cabin if there is space for them. However, passengers are pushing their infants in the strollers inside the plane. The ASHSC asked the company to update the policy to indicate that strollers should be configured for stowage prior to being brought on the A/C.
  • Flight Attendant CRM. The ASHSC shared a recommendation to have another program like the D-Check to foster understanding and teamwork in our diverse work group.
  • Equipment check verification. Ideally, we would like to see equipment checks completed prior to boarding. Until that policy change can be implemented, we need a process for verifying equipment checks have been completed prior to door closure. It may also be helpful to have verifications for this and for passenger briefings integrated into B2B.
  • Hearing Conservation Base Sits. Being exposed to high decibels for an extended period of time is a threat to unprotected ears. In order to proactively prevent hearing loss we asked that the Company provided opportunities for Flight Attendants to be fitted for hearing protection at all bases. We’ve also asked that the information about procuring hearing protection be maintained on the Inflight website.
  • Cleaners using A/C flashlights. Flight Attendants have found flashlights not completely secured into their holders and have witnessed cleaners using flashlights during A/C cleaning when the cabin is dark. The Company is aware of this issue and working with Fleet to ensure they have other means of seeing in the cabin when there is no power to the cabin lights.
  • Preferred seats for passengers who use aisle chairs. For safety, seats with fixed armrests should not be designated as preferred seats for passengers with mobility-related disabilities. The Company is reviewing this policy.
  • Attached keyboards. Some tablet keyboards are very thin and built into the tablet cover. The ASHSC asked the Company whether these need to be restricted.
  • Phone clips that attach to the upper seat pocket area. The ASHSC asked the company whether these need to be restricted during cruise.
  • Infants/children lying on the floor during flight. The ASHSC requested that the FAM be updated to state that lying, sitting or kneeling on the floor, with a few exceptions, is not permitted. The Company is reluctant to implement this change.
  • Riding to layover hotels alone. This concern comes up frequently. Unfortunately, we have not been able to come up with a solution the Company will agree to outside of the contractual requirements related to international layovers. However, the Company has recently started to look at some other possible solutions to this long standing problem.
  • Door viewport warning strap MEL. The MEL permites the strap to be missing or taped in place if damaged/inoperative. We do not have a safe procedure for operating without a functioning warning strap so we recommend that Maintenance keep the straps widely available for rapid replacement. It would also be helpful to have alternate procedures in place for A/C operating with warning straps on MEL.
  • Child Restraint Systems in seats with airbelts. It can be difficult or impossible to safely install a CRS in a seat with an air belt. The company will test CRSs in these seats to determine whether a change in policy is needed.

What The Committee Is Working On

  1. Lighting.  We continue to work with a company on developing simpler and safer cabin lighting standards.
  2. Personal Conduct and Work Performance Section of the FAM. Encouraging the Company to simplify this section so it makes better sense in the current environment, including the implementation of the new break LOA.
  3. Contents review of both the F/A Kit and the Stationary Kit. The ASHSC is working  with the Inflight Service Committee to provide feedback to the Company about the contents of the kits. We want to ensure they contain necessary items but do not have items taking up space which are not used.
  4. Coordinating Base Safety Meetings. The ASHSC is working with Inflight and Safety Management to continue the practice of holding safety meetings at all bases twice a year. Please consider signing up to attend or submitting a safety concern for discussion when you see the invite from Base Leadership and your Local ASHSC.

We Want to Hear From You!

If you’ve experienced a safety-related issue, please help the committee to advocate for improvement and change by filing a report.  Flight Attendant Irregularity Reports (FAIR), Aviation Safety Action Program (ASAP) reports, and fatigue reports can all be submitted using ReportIt!  If you’re not sure what type of report to file for a particular situation or need help, please don’t hesitate to contact a member of your Local ASHSC.Do you have other feedback for the committee or items that you’d like brought up with management?  Please let us know!  Your Local ASHSC is your voice to management.  You can find our contact information on the ASHSC page of the AFA Alaska website.

LOSA Observations Are Underway

Air Safety, Health, & Security Committee (ASHSC)

  • The first set of observations under the Line Operations Safety Audit (LOSA) program begin today (January 27) and will continue through February 28.
  • Similar to the Aviation Safety Action Program (ASAP), participation in LOSA is entirely voluntary and identifying information such as Flight Attendant names, dates, and flight numbers are never associated with observation data.
  • If you have any questions about the LOSA program, please don’t hesitate to contact the AFA members of the LOSA Steering Committee.

As previously communicated, AFA and management agreed to conduct a Line Operations Safety Audit (LOSA) to help improve safety for Flight Attendants, other crewmembers, and passengers.  The LOSA program is jointly administered by AFA and management as outlined in the Inflight Line Operations Safety Audit (LOSA) Program letter of agreement. The information collected from LOSA observations will help us better understand how Flight Attendants manage threats and errors, evaluate compliance with standard operating procedures and gain valuable insight into our day-to-day line operations from a safety perspective.

LOSA Observers are line Flight Attendants trained by an independent third party, the LOSA Collaborative. They are prohibited from recording Flight Attendant names, flight numbers, or dates, as confidentiality is critical to this process. Any data collected is sent directly to the LOSA Collaborative, which evaluates and analyzes the information. AFA and management will receive a final report outlining what went well and what can be better, identifying procedures that should be modified or re-emphasized.

Over the next month, you may have a Flight Attendant LOSA Observer ask to join your flight to conduct an observation. Participation is entirely voluntary; however, we encourage you to participate in this valuable effort. You also will have the opportunity to submit any safety-related feedback in an anonymous questionnaire during the flight.

Questions?

More information about LOSA can be found in the January 16, 2023 bulletin bundle (AAG sign-on required). If you have any other questions about the LOSA program, please reach out to the AFA members of the LOSA Steering Committee at losa@afaalaska.org.

Operational Safety Debriefs

Master Executive Council (MEC)

  • AFA and management recently agreed to a defined process for when a debrief meeting with management needs to be conducted following an operational safety event.
  • The agreement ensures protections for Flight Attendants while guaranteeing pay, duty day limitations, and AFA representation.
  • Details can be found in the Operational Safety Debriefs Letter of Agreement (LOA).

In 2019, AFA filed grievance number 36-99-2-170-19, which alleged management’s violation of section 19.A of the collective bargaining agreement. The violation was related to an incident where management conducted a debrief meeting with Flight Attendants while they were still on duty following a slide deployment incident. As there was no contractual basis for management to conduct a meeting to investigate a work-related event with Flight Attendants outside of the procedures outlined in 19.A, the grievance alleged that contractual rights to AFA representation and investigatory meeting pay were violated.

The grievance was denied by management and subsequently scheduled for arbitration in June 2020. As the arbitration date approached, management indicated they were interested in settling the grievance in lieu of arbitration. Discussions between AFA and management ensued and a settlement-in-concept was reached, which the MEC approved at the time.

Following the conceptual agreement, AFA proposed a letter of agreement (LOA) that codified the settlement in detail. Unfortunately, turnover in a number of key management positions resulted in setbacks as new managers needed to brought up to speed with the history of the settlement and background of what had been discussed. To compound the situation, the aircraft evacuation of flight 751 in Seattle on August 23, 2021 revealed some unforeseen issues with the debrief process that required further discussion and incorporation into the proposed settlement.

Operational Safety Debriefs Letter of Agreement (LOA)

AFA and management were recently able to reach consensus on the details of the LOA, which serves as final settlement of the original grievance.  AFA LOA 2023-01-17 (Operational Safety Debriefs) establishes a process for management to speak directly to Flight Attendants who have been involved in a significant safety-related event while providing benefits and protections to Flight Attendants, including:

  • Minimum pay of 4 TFP for participating in an Operational Safety Debrief, in addition to any Minimum Pay Rules and pay protection due. 
  • Limitations on how long Operational Safety Debriefs are, when they must begin, and maximum duty day.
  • Guarantee that any conversations are non-disciplinary in nature and any information obtained cannot be used in disciplinary actions (including protections under ASAP if an ASAP report is filed timely).
  • The right to AFA representation and involvement in conversations.
  • An established process to handle any follow-up training.

For complete details, please click here to view the complete LOA.  You can also find the LOA on your IMD in GoodReader in the ASFA Supplemental > Collective Bargaining Agreement folder.

Questions?

If you have any questions about the Operational Safety Debriefs LOA, please contact your LEC President.

Air Safety, Health, & Security Committee Meeting Recap – 1st Quarter 2023

Air Safety, Health, & Security Committee (ASHSC)

  • Our AFA Air Safety, Health, & Security Committee (ASHSC) Chairpersons met on Thursday, January 5 to discuss their ongoing program of work to represent Flight Attendants interests related to safety, health, and security in our workplace.
  • The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are facing onboard the aircraft.
  • Reporting safety concerns is more important than ever given the challenges we are currently facing as a work group.  Flight Attendant Irregularity Reports (FAIR), Aviation Safety Action Reports (ASAP), and fatigue reports can all be filed through Report It!  Please contact a member of your Local ASHSC if you need assistance.

On Thursday, January 5, our AFA Local Air Safety, Health, & Security Committee (ASHSC) Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace.  Representing you at the meeting were Debi Wallstrom (ANC), David Lake (SEA), Blair Kimball (PDX), Brad Young (SFO), Carin Meritt (LAX), and Eva Gatus (SAN).  Also present were MEC ASHSC Air Quality Representative Yvette Satterlee and MEC ASHSC Chairperson Seth Heiple.  The committee met with Cabin Safety Manager Cari Smith-Allen, Director of Inflight Training & Standards Thomas Kaminski, Inflight Reporting Coordinator Kevin Weatherbie, Director of Inflight Safety & Compliance Corey Chestnut, Interim Manager of Inflight Policy & Procedure Johanna Giese, Manager of Inflight Policy & Procedure Kaliko Howell, and Senior Inflight Safety & Data Specialist Claudia Modl from management.

Topics of Discussion

The committee reviewed a number of items when meeting with management.  Some items discussed include:

  • Announcements changed from
    “must” to “should” when telling passengers to unplug from seat power. Management agreed to change this back to “must”.
  • Requested more timely notification of possible air quality events so AFA can provide timely support.
  • Location of the onboard wheelchair. The Company won’t be able to change the location of the onboard wheelchair, but management has agreed to look at the feasibility of moving liquid supplies out of the centerline overhead bin so possible leakage doesn’t damage other supplies and soak the onboard wheelchair case.
  • Boarding should be at D-40, but SEA boards at D-43. Inflight management has been working with the SEA station on this issue. Company policy is that boarding starts at D-40 at all stations and SEA is not an exception. The ASHSC has asked Inflight to change the prebuilt replies in Block2Block team messaging to the “Are you ready to board” question to state “we are ready to board at D-40”, so is no confusion about the intent responding.
  • Flying after an inflight emergency or medical. When a situation occurs where Section 15 of the contract applies, management who are in contact with Flight Attendants after the event should clearly communicate that a trip drop with pay protection, but without points, is available.  This allows Flight Attendants to make the safest choice for themselves and the operation without having to worry about personal consequences.
  • ANC Airport parking lot and ice removal. Inflight safety and compliance management will reach out to ANC base management to see if they can help address the issues.
  • Immediate assistance during irregular ops/emergencies. Inflight needs to utilize additional resources to help with hotels and transportation and other issues which can be handled outside of scheduling so Flight Attendants are not waiting in situations that may not be safe.
  • Trash odors in Galley 1 on the 737 MAX. The trash compartments are supposed to be cleaned on every RON. The Committee has asked for an audit of this process as there are still reports of issues with odors in trash areas caused by the design of the F/C trash opening/chute, which allows some waste placed in the receptacle to fall outside of the trash can.
  • Trays in Galley 4-2 continue to be in the wrong location. Trays can fall out and cause injury. A fix was implemented on December 6 by Catering, but it needs more attention since there are reports of the issue still occurring.
  • Tray tables on the A321 can block access to the B Flight Attendant jumpseat. Even if this is an allowable configuration, the Committee doesn’t believe it is safe and would like it addressed.
  • Ice cleats. Concerns with passengers wearing them onboard the aircraft as they could damage the aircraft interior.

What the Committee is Working On

  1. Bed Bug Exposure Protocol.  Together with the Hotel Committee, working towards the adoption of an exposure protocol so Flight Attendants and management will know how to respond when bed bug exposure has been confirmed.
  2. Time for Equipment Checks and Briefings. The ASHSC continues to advocate for an adequate amount of time to complete checks and briefings prior to passenger boarding.
  3. Launching the Line Operations Safety Audit (LOSA) Program.  Continuing to work with the other members of the LOSA Steering Committee to launch the LOSA Program.  A total of 36 peer LOSA Observers have been selected, representing all the bases. The first round of observations will occur from January 27 to February 28. We expect the deidentified data generated from the observations will result in improvements to policy and procedure, the safety of our work environment, and the quality of our training. 

We Want to Hear From You!

If you’ve experienced a safety-related issue, please help the committee to advocate for improvement and change by filing a report.  Flight Attendant Irregularity Reports (FAIR), Aviation Safety Action Program (ASAP) reports, and fatigue reports can all be submitted using ReportIt!  If you’re not sure what type of report to file for a particular situation or need help, please don’t hesitate to contact a member of your Local ASHSC.

Do you have other feedback for the committee or items that you’d like brought up with management?  Please let us know!  Your Local ASHSC is your voice to management.  You can find our contact information on the ASHSC page of the AFA Alaska website. 

Inflight Line Operations Safety Audit (LOSA) Program

Air Safety, Health, & Security Committee (ASHSC)

  • AFA and management have agreed to implement a Line Operations Safety Audit (LOSA) program to improve safety for Flight Attendants, other crewmembers, and passengers.
  • Similar to the Aviation Safety Action Program (ASAP), participation in LOSA is entirely voluntary and identifying information such as Flight Attendant names, dates, and flight numbers are never shared with management.
  • If you have any questions about the LOSA program, please don’t hesitate to contact your Local Air Safety, Health, & Security Committee (ASHSC) or the AFA members of the LOSA Steering Committee.

Our AFA Air Safety, Health, & Security Committee (ASHSC) and management regularly review a wide variety of data that allows us to identify and mitigate potential safety risks at our airline, an essential part of the Company’s Safety Management System (SMS). To supplement the safety data generated from our regular programs, AFA and management have agreed to conduct a Line Operations Safety Audit (LOSA) in the first quarter of next year.

AFA and management administer the LOSA program jointly as outlined in the Inflight Line Operations Safety Audit (LOSA) Program letter of agreement. The information collected from LOSA observations will help us better understand how Flight Attendants manage threats and errors, evaluate compliance with standard operating procedures and gain valuable insight into our day-to-day line operations from a safety perspective.

When LOSA observations begin next year, a team of two Flight Attendant LOSA Observers may ask to join your flight. Participation is entirely voluntary; however, we encourage you to participate in this vital effort. You also will have the opportunity to submit any safety-related feedback in an anonymous questionnaire during the flight. 

LOSA Observers are line Flight Attendants trained by an independent third party, the LOSA Collaborative. They do not record Flight Attendant names, flight numbers, or dates, as confidentiality is critical to this process. Any data collected is sent directly to the LOSA Collaborative, which evaluates and analyzes the information. AFA and management will receive a final report outlining what went well and what can be better, identifying procedures that should be modified or re-emphasized.

ALPA at Alaska is also an enthusiastic supporter of LOSA, and our Pilots have participated in multiple LOSAs over the past 15 years. As a result, they have seen improvements in safety-related procedures. We are pleased to have parity with ALPA by securing a LOSA program and joining United Airlines as one of only two carriers worldwide with an Inflight LOSA program.

Questions?

If you have questions about the LOSA program, please reach out to your Local ASHSC or the AFA members of the LOSA Steering Committee.

AFA LOSA Steering Committee Members

Seth Heiple, MEC ASHSC Chairperson
David Lake, MEC ASHSC LOSA Representative

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SEA Domicile Negotiations Update – February 2026

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