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Reserve Committee Meeting Recap – 4th Quarter 2023

Reserve Committee

  • Our AFA Reserve Committee Chairpersons met on Thursday, December 7 to discuss their ongoing program of work to represent and advocate for our Reserve Flight Attendants.
  • The Committee also met with management to review a number of specific concerns that were brought forward by Flight Attendants.
  • Your Local Reserve Committee is available to answer questions, provide clarification, or help to resolve any reserve related issues. Please don’t hesitate to reach out!

On Thursday, December 7, representatives from our AFA Local Reserve Committees met to discuss their ongoing work to advocate for Reserve Flight Attendants. Representing you at the meeting were Brandi Urban (ANC), Conner Gallagher (SEA), Anthony Eskander (PDX), Meghan Casey (SFO), Kanako Yamada (LAX), and Rebecca Garcia (SAN). Also present was MEC Reserve Committee Chairperson Julie Thornton.

The committee met with the Director of Inflight Crew Scheduling Sara Cook, Manager of Inflight Crew Scheduling Goose Hlaingmyint and Supervisor of Inflight Crew Scheduling Derrick Bernard.

The committee is next scheduled to meet on Thursday, March 14, 2024.

Topics of Discussion

The committee reviewed a number of items both during internal AFA-only conversation and when meeting with management. Some items discussed include:

  • Plans for Initial Training classes for 2024. Management has pushed the class 1 start date to the end of Q1 or the beginning of Q2, but they still intend to hire more Flight Attendants in 2024. However, the number of classes and the specific number of students in each class will depend on the delivery of new aircraft.
  • Issues and glitches with Crew Access that are affecting Reserve Flight Attendants. Review of where known issues are documented and newly added/ fixed issues. 
  • Review of upcoming updates to Crew Access software and associated fixes to current issues and other improvements prioritization for programming fixes.
  • Support for probationary Flight Attendants through the Probationary Buddy Program. We have had three classes complete probation, and the remaining four classes will all be off probation by mid-April 2024. Reminder to refer Probationary Flight Attendants to their Buddy for answers to contract and work rules questions.
  • Increase in Lineholders picking up reserve days, which has resulted in increased flexibility for Reserve Flight Attendants.
  • Review of reserve utilization statistics for November, where approximately 85.3% of Reserves were used in all bases.
  • Review of personal drops: for November, they have been able to award 931 Flight Attendant personal drops.
  • Review of reserve-related scheduling issues that have occurred recently.
  • Review of reserve-related issues that have been escalated to the Scheduling Review Board (SRB) and Alternate Dispute Resolution (ADR) processes.
  • Reminder to new hire Flight Attendants about the AFA Alaska Online Support Center to report issues, raise concerns, or ask questions.

What the Committee is Working On

  1. Assisting Probationary Flight Attendants Through the Probationary Buddy Program. Answering questions from and providing support to probationary Flight Attendants through an expanded AFA Probationary Buddy program. Growing support in all bases with more buddies & new useful tools. 
  2. Addressing Reserve Contractual Concerns. Researching and investigating reports from Reserve Flight Attendants and actively ensuring management is complying with our contract. If not compliant taking issues through the SRB & ADR process to ensure compliance.

We Want to Hear From You!

Do you have feedback for the committee, concerns you’d like to share, or items that you’d like brought up with management?  Please let us know!  Your Local Reserve Committee is your voice to management.  You can open a support request on the AFA Alaska Online Support Center or contact us directly using the information on the Reserve Committee page of the AFA Alaska website.

Inflight Service Committee Meeting Recap – 4th Quarter 2023

Inflight Service Committee

  • Our AFA Inflight Service Committee Chairpersons met on November 29 to represent Flight Attendants’ interests related to catering and onboard service/sales.
  • The Committee met with management to discuss and receive updates on issues and problems faced by Flight Attendants onboard.
  • The Committee continues to work with management to address catering concerns and improve processes in the future. Please report catering issues through Block2Block and safety-related issues through ReportIt!

On Wednesday, November 29, our AFA Inflight Service Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Naomi Parcell (ANC), Ross DeJong (SEA), Todd Horn (PDX), Raymond Ramirez (SFO), Johanna Thomas (LAX), and Chase Vandergrift (SAN). MEC Inflight Committee Chairperson Stephanie Garnett was also present. 

The committee met with Senior Inflight Experience Program Manager Matthew Coder, Inflight Product and Experience Director David Scotland, Principal Cabin Product and Experience Manager Chris Dela Rosa, Director of Onboard Food and Beverage Services Dean Courtelis, Senior Food and Beverage Product Manager Jessica Johnston, Manager of Food and Beverage Planning and Programs David Rodriguez, Senior Onboard Food and Beverage Specialist Andrea Lockett, Principal Product Manager ITS Apps Ranjita Prasad, Director of Catering Operations Andrew Moyer, and other management representatives from the food & beverage and catering operations. 

The next scheduled Inflight Service Committee meeting is Tuesday, February 27, 2024.

Topics of Discussion

The committee reviewed several topics during internal AFA-only conversations and when meeting with management. Some items discussed include:

  • Local Committee Chairperson Discussion. During the AFA-only session, some items discussed were the snacks, brewing the new coffee, testing the Apple tap-to-pay process, catering loading, and service flow.
  • MAX 8 Galleys. The diagrams for the MAX 8 galleys were reviewed. Galley 4 will have an expanded trash bin on aircraft right, and catering loading will need to be modified. Discussions included the ability to have completely separate supplies for legs 1 and 2.
  • Aircraft Interiors. Management is continuing to work on refreshing interiors across the fleet.
  • Onboard Service Procedures. Management noted that the completion rate of the pre-departure beverage service has improved. However, the service flow was identified as difficult to complete. Premium Class has many service components that contribute to delivering a positive experience for passengers, which will continue to be discussed. There will be an emphasis on enhancing the Premium Experience for 2024.
  • Catering Products. The catering team has successfully transitioned to Stumptown Coffee and is working on improving the brewing process. Feedback from passengers suggests that those traveling in first class are enjoying the “greatest hits” menu, which has been received positively. Additionally, new products have been introduced, including changes to the flavors of Stellar Snacks, Freemont Brewing’s Cloud Cruiser IPA, non-alcoholic beer, Polar cranberry-lime seltzer, and oat-milk creamers.
  • Catering Operations. The management team has recently made some improvements to the glassware cleaning process. They have also introduced some logistical changes to make catering supplies more readily available on the aircraft. The Committee was introduced to the new Director of Catering Operations, Andrew Moyer. Going forward, the Committee will work closely with him to address any catering-related issues or concerns.
  • IMD Updates. Management is in the process of introducing software-based payment options through a Tap-to-Pay feature. This option eliminates the need to swipe credit cards physically and simplifies transactions. On December 20, a Block2Block update will be released with a fix for current bugs and functionality to provide timely flight delay information to crewmembers and passengers. Additional updates, including the release of version 3.0 of Block2Block, will be available in April.

We Want to Hear from You!

Please continue to report any catering issues or problems with onboard service using the catering feedback function in Block2Block. If you’ve experienced a safety-related issue, please submit a report through ReportIt! Your reports provide the Committee with the data needed to continue pushing management for meaningful improvements in our workplace.

Do you have other feedback for the Committee or items you’d like brought up with management? Please let us know! Your Local Inflight Service Committee is your voice to management. You can find our contact information on the Inflight Service Committee page of the AFA Alaska website.

December 2023 MEC Meeting Recap

Master Executive Council (MEC)

  • Our AFA Alaska Master Executive Council (MEC) met this week on Wednesday, December 6, to conduct their ongoing work to represent our Flight Attendants.
  • The MEC’s quarterly meeting with executive management and a group of union leaders from other company workgroups was postponed due to the merger announcement and other scheduling conflicts.
  • The next Regular MEC Meeting is scheduled for Tuesday, January 9, and Wednesday, January 10.

The December 2023 Regular MEC Meeting was held this week on Wednesday, December 6. The meeting consisted of updates from our MEC Officers, LEC Presidents, Grievance Committee, and Scheduling Committee. Our MEC also reviewed written reports submitted by other AFA MEC Committee Chairpersons about their current programs of work.

Meeting with Management Delayed

In conjunction with this meeting, our MEC was supposed to meet with company executive management and a group of union leaders representing the other workgroups. These meetings, usually held once every quarter, provide an opportunity to receive updates from management and engage in a broader discussion of issues and concerns that impact all employees within the company. However, due to the recent merger announcement and other scheduling conflicts, management postponed the meeting until next week.

Contract Negotiations and Mobilization

Our MEC had a highly productive meeting with AFA Senior Staff Negotiator Paula Mastrangelo regarding the recent Alaska-Hawaiian merger announcement, the status of negotiations and mediation, and upcoming mobilization activities. We are more than ready for our upcoming Day of Solidarity informational picketing, and our Negotiating Committee is counting on us to show up and join the picket lines with full force. Let’s send an unwavering message to management that we are strong, united, and fiercely committed to fighting for the contractual pay and work rule improvements we have rightfully earned.

Questions?

If you have any questions about this month’s Regular MEC Meeting, please get in touch with your LEC President.

Join The Picket Line: Support United Flight Attendants on Thursday, December 14

Master Executive Council (MEC)

On December 14, 2023, United Airlines Flight Attendants will take to the picket line – their holiday spirit of unity and solidarity burning brighter than ever. They are determined to strengthen their power and demonstrate their unwavering commitment to securing a contract that genuinely values their work and contributions to United Airlines. As holiday travelers take to the skies, United AFA Flight Attendants will ensure their voices are heard loud and clear. They are unified and ready to do “Whatever It Takes” to get the contract they have rightfully earned!

Join United Flight Attendants on the picket lines during their upcoming Day of Action, and let’s show our unwavering solidarity! Together, we can send a powerful message to United Airlines management and the entire airline industry that we demand nothing less than the best for Flight Attendants. It’s time to take bold action and demand the respect and recognition we all truly deserve. So, RSVP now and get ready to make our voices heard loud and clear!

United AFA Day Of Action Picketing Event Information

Date: Thursday, December 14

Locations: AUS, BOS, CLE, DEN, EWR, FLL, GUM, HNL, IAD, IAH, LAS, LAX, LGA, LHR, MCO, ORD, PHX, SAN, SFO, TPA

Click here for event details and to RSVP >

Housing & Food Assistance Resources

Employee Assistance Program (EAP)/Professional Standards Committee

  • Starting a career as a Flight Attendant is more challenging than ever due to low pay rates that haven’t kept up with the cost of living.
  • Many new Flight Attendants face difficulties securing housing and food in expensive cities where they are based.
  • Our EAP Committee has created a new website page with comprehensive information on resources to help Flight Attendants overcome these obstacles.

Starting a career as a Flight Attendant is a significant and challenging life change, especially in today’s industry. The ever-increasing pace of inflation and lagging pay rates that haven’t kept up with the cost of living makes it difficult for many new hires to make ends meet. Finding affordable housing and healthy food options in newly assigned bases, located in some of the most expensive cities in the country, can be overwhelming and stressful for many new Flight Attendants. 

Our Negotiating Committee recognized the need for immediate financial improvements to help Flight Attendants address these challenges, and they approached management for an interim pay increase when negotiations first got underway in late 2022. Unfortunately, management declined even to discuss the request. This is highly disappointing, considering that Flight Attendants are falling further and further behind every day.

We want you to know that if you are struggling, you are not alone, and our EAP Committee is here to help. To assist those currently facing housing and food challenges, we’ve created a new website page with comprehensive information on resources to help Flight Attendants overcome these obstacles. You can find the page by clicking here or through the links section of the EAP Committee page on afaalaska.org. The page provides useful information on affordable housing options, food banks, and other resources to help ease your worries and offer much-needed relief.

We realize that the need for housing and food assistance can be sensitive, and we want to ensure you have a safe, supportive, and confidential environment to access these resources. Our new website page will provide tools and resources to help you overcome these challenges and find comfort and security. If you have any questions or are looking for support, please get in touch with our AFA EAP Committee. Call (949) 470-0493 or find your Local EAP Committee at afaalaska.org/eap.

Housing & Food Assistance Resources

Navigating Acute & Delayed Stress As A Flight Attendant

Stress is an inherent aspect of the Flight Attendant profession, often stemming from the demanding nature of responsibilities and the unpredictable nature of air travel. It’s essential for Flight Attendants not only to understand the different types of stress they may encounter but also to recognize the warning signs of acute and delayed stress for […]

Protect Yourself From Potential Discipline on Social Media

Our Grievance Committee would like to provide background on social media, protected classes, and discipline. Federal protected classes include race, color, religion, sex (including pregnancy, sexual orientation, or transgender status), national origin, age, disability, or genetic information.  Alaska’s People Policy says: Personal Conduct22. Threatening, intimidating, or discourteous behavior, including abusive, profane, or obscene language, acts, […]

Human Rights & Equity Committee Meeting Recap – 1st Quarter 2026

On Wednesday, March 25, our AFA Human Rights & Equity Committee Chairpersons met to discuss their ongoing activism to raise awareness and create positive change within our workplace and community. Your representatives attending the meeting included Louise Borras (LAX-pmAS), Bruni Agosto-Pinal (LAX-pmHA), Aaron Miller (PDX), Nyachan Chuar (ANC), and Yan Yan Teague (SEA). MEC Human […]

Pre-Merger Hawaiian Inflight Service Committee Update – March 2026

Editor’s Note: Our MEC Inflight Service Committee now represents both pre-merger airlines, but management still makes service decisions that affect each group of Flight Attendants differently. This update covers changes for both Hawaiian- and Alaska-branded flying, but is specific to aircraft flown by pre-merger Hawaiian Airlines crews. As the work of the merger progresses, we […]

Joint Contract Negotiations Session 13 – March 2026

Our JNC met this week for three days of collective bargaining with management. The JNC focused on clarifying questions about moving expenses and presented a proposal for Sick Leave, using feedback from Flight Attendants to guide improvements. The Committee is working to incorporate the strongest elements from both contracts to ensure better support for all members.

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