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Inflight Service Committee Meeting Recap – 1st Quarter 2022

Inflight Service Committee

  • Our AFA Inflight Service Committee Chairpersons met on Wednesday, February 23 to discuss their ongoing program of work to represent Flight Attendants interests related to catering and onboard service/sales.
  • The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are facing onboard the aircraft.
  • Management continues to experience challenges in some locations that are affecting the correct loading on onboard catering supplies and retail products.  Please continue to report catering issues through Block2Block and safety-related issues through ReportIt!  

On Wednesday, February 23, our AFA Local Inflight Service Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace.  Representing you at the meeting were Naomi Parcell (ANC), Ross DeJong (SEA), Todd Horn (PDX), Matt Voges (SFO), Johanna Thomas (LAX), and Chase Vandergrift (SAN).  Also present were MEC Inflight Committee Chairperson Stephanie Garnett and MEC Vice President Brian Palmer.  The committee met with Inflight Experience Program Manager Matthew Coder, Director of Product Development & Delivery Amber Simonsen, Managing Director of Guest Products Todd Traynor-Corey, and other management representatives from the food & beverage, catering operations, and inflight mobile teams. 

Topics of Discussion

The committee reviewed a number of items both during internal AFA-only conversation and when meeting with management.  Some items discussed include:

  • Ongoing issues with coffee carafes and missing lids.
  • New serving tools under consideration for testing.
  • Current galley packing concerns and upcoming changes.  Recommendations put forward by the Committee on where garbage and recycling bags are being boarded and possible changes to allow for better access.
  • Update on first class product changes for summer 2022.
  • Discussion about inadequate trash stowage space on many flights given how full galleys and carts are loaded, expected service levels, and trash being brought onboard by passengers.  Management has made changes to free up some cart space based on Committee feedback, but issue is still ongoing. 
  • Concerns about repeated main cabin beverage snack shortages and upcoming changes to how snacks are packed by catering that will help resolve the issue.
  • Concerns with meal pre-ordering functionality on flights with “round robin” flight numbering.
  • Discussion about management’s desire to restore pre-pandemic service levels.
  • Review of recent changes to onboard streaming entertainment options and plans for 2Ku satellite internet installation on newly delivered aircraft.
  • Review of March 2nd catering changes, new products, and changes to service flow (beverage snacks with each service on LH and PLH flights).
  • Update on catering operations and kitchens that are currently being utilized to load meals and supplies.  Request from the Committee to have extra supplies provisioned on catering trucks so that missing items can be corrected on-the-spot.
  • Review of Inflight Mobile Device (IMD) issues and concerns, including cellular service connectivity issues.  Any issues with cellular service connectivity should be reported to management so that the vendor can identify and fix the issue.  Inflight management will communicate the process for reporting connectivity issues in an upcoming bulletin bundle.
  • Update on upcoming Block2Block software fixes and improvements.

What The Committee Is Working On

  1. Advocating for Adequate Trash Stowage.  Pushing management to make much needed changes to resolve onboard trash stowage problems through solutions such as dedicated trash carts in every galley on every flight and eliminating double catering.
  2. Addressing Catering Errors and Shortages.  Escalating catering issues reported through Block2Block and other reporting channels, voicing Flight Attendant frustration with ongoing errors in catering provisioning and loading, and working to hold management accountable to fix the problems that make our job more difficult.
  3. Reviewing Block2Block (B2B) Updates. Working to provide feedback to management on changes and improvements to the B2B app, focusing on ensuring that any changes are functional and that the app remains easy for Flight Attendants to use.

We Want to Hear From You!

Please continue to report any catering issues or problems with onboard service using the catering feedback function in Block2Block.  If you’ve experienced a safety-related issue, please submit a report through ReportIt!  Your reports provide the Committee with the data needed to continue pushing management for meaningful improvements in our workplace.

Do you have other feedback for the committee or items that you’d like brought up with management?  Please let us know!  Your Local Inflight Service Committee is your voice to management.  You can find our contact information on the Inflight Service Committee page of the AFA Alaska website. 

Scheduling Committee Meeting Recap – February 2022

Scheduling Committee

  • Our AFA Scheduling Committee Chairpersons met on Tuesday, February 22 to discuss their ongoing program of work to represent Flight Attendants interests related to lineholder scheduling.
  • The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are experiencing with scheduling, pairings, and bidding.
  • Your Local Scheduling Committee is available to answer questions, provide clarification, or help to resolve any lineholder scheduling-related issues.  Please don’t hesitate to reach out!

On Tuesday, February 22, our AFA Scheduling Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace.  Representing you at the meeting were Heather Reier (ANC), Martin Vance (SEA), Melodie Anderes (PDX), Virginia Fritz (SFO), Kelese Richardson (LAX), and Kitty Cohen (SAN).  Also present were MEC Scheduling Committee Chairperson Jake Jones, MEC Scheduling Committee Vice Chairperson—Pairing Construction Karen Ferrell, MEC Scheduling Committee Vice Chairperson—PBS Adam Clarey, and MEC Reserve Committee Chairperson Julie Thornton.  The committee met with Director of Inflight Crew Scheduling Denia Pisia, Manager of Crew Planning Mac Patterson, and other management representatives from Crew Scheduling and Crew Planning. 

Topics of Discussion

The committee reviewed a number of items both during internal AFA-only conversation and when meeting with management.  Some items discussed include:

  • Upcoming layovers at Paine Field (PAE) and associated hotel/transportation
  • PBS base sits.
  • Bid protests.
  • Severe Weather Ground Commuting LOA.
  • New Crew Schedulers joining the department.
  • Bid groups causing issues with bidding and raising the low line average higher.
  • Charters in bid packets/PBS search.

What The Committee Is Working On

  1. PBS Base Sits.  Conducting virtual meetings, trainings, and in-person meetings in preparation for the sunsetting of NAVBLUE ClassBid PBS.  
  2. Reassignment Flow Chart.  Developing an easy-to-follow flow chart to help explain how reassignments work, similar to the pre-cancellation flow chart. 
  3. Scheduling Quality of Life Improvements.  Reviewing ways to improve Trip Length Distribution (TLD) and other quality of life options.  Working with management to develop a quality of life survey to determine Flight Attendant scheduling priorities. 
  4. Review of user guides and links of Flight Attendant website.  Ensuring information is still accurate in existing resource materials, links are still active and working, etc. 

We Want to Hear From You!

Do you have feedback for the committee, concerns you’d like to share, or items that you’d like brought up with management?  Please let us know!  Your Local Scheduling Committee is your voice to management.  You can open a support request on the AFA Alaska Online Support Center or contact us directly using the information on the Scheduling Committee page of the AFA Alaska website.

February 2022 MEC Meeting Recap

Master Executive Council (MEC)

  • Our AFA Alaska Master Executive Council (MEC) met last week on Tuesday, February 8 and Wednesday, February 9 to conduct their ongoing work to represent our Flight Attendants.
  • As part of the meeting, the MEC met with members of inflight, labor relations, and executive management to discuss issues and concerns that are facing our work group and need to be addressed.
  • The next Regular MEC Meeting is scheduled to take place on Tuesday, March 8.  Please don’t hesitate to reach out to your LEC President if you have any questions.

The February 2022 Regular MEC Meeting was held last on Tuesday, February 8 and Wednesday, February 9.  The meeting consisted of updates provided by our MEC Officers, LEC Presidents, Grievance Committee, and Scheduling Committee.  Our MEC also reviewed written reports submitted by other AFA MEC Committee Chairpersons about their current programs of work. 

Meeting with Management

As part of most Regular MEC Meetings, our MEC meets with management to review current issues and challenges that Flight Attendants are facing.  Attendees from management this month included EVP & COO Constance von Muehlen, Managing Director of Inflight Operations Michaela Littman, Managing Director of Inflight Strategy & Support Gloria Chow, Vice President of Labor Relations Jenny Wetzel, Managing Director of Labor Relations Carmen Williams, and other management employees from inflight, labor relations, crew administration, and payroll.

Some of the topics that were discussed include:

  • Flight Attendant hiring update and staffing plans.  Management plans to increase the size of upcoming initial training classes to 90 people per class beginning in April.
  • Uniform policies and updates that are being planned by management.
  • Open inflight management positions and what progress the company is making to fill them.  Management indicated that they are also planning to increase the number of supervisor positions in SEA as well as add new base admin positions to provide support in designated locations.
  • COVID-19 policies and contact tracing protocols.  There is still a lack of clear information posted and accessible to Flight Attendants.  AFA has asked inflight management to put out an FAQ document offering additional clarification with real life examples.  AFA also provided management with a list of questions to help expedite the development of the FAQs.
  • IMD connectivity issues in the State of Alaska related to the changeover of the company’s cellular service provider.  

Questions?

If you have any questions about this month’s Regular MEC Meeting, please reach out to your LEC President.

New Medical Billing Protections For You

Employee Assistance Program (EAP)/Professional Standards Committee

  • New rules that went into place on January 1, 2022 will provide new billing protections related to some medical care expenses.
  • The new rules provide expanded protections against the practice of “balance billing” by providers in certain instances.
  • You can read more about these new protections at www.cms.gov/nosurprises/consumers. 

Starting January 1, 2022, consumers will have new billing protections when getting emergency care, non-emergency care from out of network providers at in-network facilities, and air ambulance services from out-of-network providers. Through new rules aimed to protect consumers, excessive out-of-pocket costs will be restricted, and emergency services must continue to be covered without any prior authorization, and regardless of whether or not a provider or facility is in-network. The Consolidated Appropriations Act of 2021 contains many provisions to help protect consumers from surprise bills starting in 2022, including the No Surprises Act under title I and Transparency under title II. 

What are surprise medical bills?

If you have health insurance and get care from an out-of-network provider or at an out-of-network facility, your health plan may not cover the entire out-of-network cost. This can leave you with higher costs than if you got care from an in-network provider or facility. In the past, in addition to any out-of-network cost sharing you might owe, the out-of-network provider or facility could bill you for the difference between the billed charge and the amount your health plan paid, unless banned by state law. This is called “balance billing.” An unexpected balance bill from an out-of-network provider is also called a surprise medical bill.

What are the new protections if I have health insurance?

If you get health coverage through your employer, the Health Insurance Marketplace®, or an individual health insurance plan you purchase directly from an insurance company, these new rules will:

  • Ban surprise bills for emergency services, even if you get them out-of-network and without approval beforehand (prior authorization).
  • Ban out-of-network cost-sharing (like out-of-network coinsurance or copayments) for all emergency and some non-emergency services. You can’t be charged more than in-network cost-sharing for these services.
  • Ban out-of-network charges and balance bills for supplemental care (like anesthesiology or radiology) by out-of-network providers who work at an in-network facility.
  • Require that health care providers and facilities give you an easy-to-understand notice explaining that getting care out-of-network could be more expensive and options to avoid balance bills. You’re not required to sign this notice or get care out-of-network.

Are there exceptions to these protections?

Some health insurance coverage programs already have protections against high medical bills. You’re already protected against surprise medical billing if you have coverage through Medicare, Medicaid, Indian Health Services, Veterans Affairs Health Care, or TRICARE.

If you would like to learn more about protections for consumers, understanding costs in advance to avoid surprise bills, and what happens when payment disagreements arise after receiving medical care go to www.cms.gov/nosurprises/consumers.

Before It Becomes a Grievance: Understanding ADR and SRB

Grievance Committee

  • When AFA and management disagree on a contractual issue, it doesn’t necessarily become a grievance right away.  Most times, there is an intermediate step taken to try to resolve the issue.
  • Alternate Dispute Resolution (ADR) brings together decision makers from AFA leadership, inflight management, and labor relations management to try to work the issue out.  Scheduling Review Board (SRB) is a similar process that involves AFA Representatives and Crew Scheduling management.  
  • If everyone can’t agree on a resolution, our AFA Grievance Committee can still file a formal grievance and address the issue through the contractual grievance process.

As we know, our collective bargaining agreement provides many protections related to our working conditions, pay, and benefits.  Our AFA Grievance Committee and other AFA Representatives work constantly to ensure that management is doing right by our Flight Attendants according to the language in the contract.  Sometimes, however, disagreements arise between AFA and management about how a particular provision in the contract should be applied or whether or not a contractual violation occurred in the first place.

Our contract provides an established process for handling disagreements such as these.  Section 19 [Grievance Procedures] and section 20 [Board of Adjustment] of our CBA, often referred to collectively as the contractual grievance process, outline the procedures for how disputes about contractual language and interpretation are handled.  But before a matter is referred to the grievance process, there is often an intermediate step taken to try to work the issue out with management.

Alternate Dispute Resolution (ADR)

The Alternative Dispute Resolution (ADR) process is intended to give AFA Representatives and management the opportunity to resolve issues more quickly and with more flexibility while saving on the expenses related to processing a grievance.  ADR meetings are held every two weeks and include the AFA MEC Grievance Committee and management counterparts in Inflight management and the Labor Relations department.  During these meetings, the group reviews each case and attempts to work through issues that would otherwise be forced to the grievance process directly.

Scheduling Review Board (SRB)

Alongside ADR is a parallel process that specifically addresses scheduling-related issues.  The Scheduling Review Board (SRB) meets once per month and includes representatives from our AFA MEC Grievance, Scheduling, and Reserve Committees along with Crew Scheduling management.  The goal of SRB is the same—work to resolve issues more quickly than the grievance process would allow while achieving the best possible outcome for Flight Attendants.

How Do I Know If My Issue Has Been Referred to ADR/SRB?

If you’ve reported a concern to AFA and the issue has been referred to ADR or SRB, the status of your ticket on the AFA Alaska Online Support Center will show as “escalated to ADR” or “escalated to SRB” accordingly.  The AFA Representative assigned to your case will continue to be your point of contact and provide you with updates following ADR/SRB meetings.  Our MEC Grievance Committee also maintains a log of current and past ADR items that can be viewed on the Grievance Committee page of the AFA Alaska website (click the “view the ADR log” button under the ADR process heading).   

What If We Can’t Work it Out?

While an issue is being addressed through ADR or SRB, the time limitations outlined in the contract for when a grievance must be filed are placed on hold.  This ensures that the Flight Attendant and our contractual rights are protected as we try to resolve the issue.  If we aren’t able to reach an agreement with management that is acceptable to everyone involved, our AFA Grievance Committee maintains the right to address the issue by filing a formal grievance.

Questions?

If you have questions about the ADR process, don’t hesitate to contact your Local Grievance Committee Chairperson.  For any questions about the SRB process, contact your Local Scheduling Committee Chairperson or Local Reserve Committee Chairperson.

Government Affairs Committee Update – 2nd Quarter 2026

Voting Primaries/ Important Dates Alaska Primary: July 19Registration Deadline: Aug 18 California Primary: June 2Registration Deadline:  May 18 Florida Primary: August 18Registration Deadline: July 20  Hawaii Primary: August 8Registration Deadline: July 29Deadline to request absentee ballot: August 1 Oregon Primary: May 19Registration Deadline: PASSEDBallots began being mailed to registered voters on April 29, check your mailboxes! […]

Uniform Committee Meeting Recap – 2nd Quarter 2026

This message is for pre-merger Alaska Flight Attendants On Tuesday, May 5, our pre-merger Alaska AFA Uniform Committee Chairpersons met to discuss their ongoing work to represent Flight Attendants and push for improvements in the workplace. Representing you at the meeting were Kim Mazzolini (ANC), Dena Heath (SEA), Bob Moore (PDX), Slater Areno (SFO), Heather […]

Crew Meal Survey Now Open

Crew meals are an important aspect of supporting the health and effectiveness of Flight Attendants. As part of ongoing efforts to enhance these provisions, the JNC is collecting feedback from Flight Attendants. Your participation in the Crew Meal Survey will directly influence future meal standards and help ensure that your needs and preferences are represented.

Navigating Recovery: Understanding FADAP and Other Support Options

If you’ve ever questioned your relationship with drugs or alcohol, it’s important to know that you are not alone, and support is available. Flight Attendants have treatment options designed to address the unique realities of this career. Note: This video references FAAS (Flight Attendant Addiction Support), which is a program for pre-merger Alaska Flight Attendants. […]

Go In-Depth with Our AFA EAP/Professional Standards Committee Chairpersons

As we wrap up the first week of EAP/Professional Standards Committee Focus Month, we’re excited to share an open conversation that takes you behind the scenes of our support network built for Flight Attendants. MEC Communications Committee Chairperson Brian Palmer recently sat down with pre-merger Alaska MEC EAP/Professional Standards Committee Chairperson Melanie Buker and Vice Chairperson Elizabeth Dillon to […]

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