Reserve Committee

• We are excited to welcome our newest Flight Attendants to the line!  Operating experience (OE) flights for the first class of 2022 are finishing up, and some of our new Flight Attendants will start flying the line as early as this week.
• With new Flight Attendants joining us, now is a good opportunity to brush up on some new hire related programs that haven’t been active for a while, such as Operating Experience (OE) and job familiarization flights.
• Ensuring that our newest Flight Attendants have accurate and correct information about our contract and work rules is critical to their success while on probation.  If questions come up, please refer them to an official AFA resource or their Local Reserve Committee for assistance. 

We are very excited to welcome our newest Flight Attendants from class 2022-01, who will begin their flying careers at our Seattle base. The first day of their first bid month will be April 1, 2022, though some may begin flying as soon as this week through trip pick-ups or the New Hire Reserve program (see below).  Given that it has been several years since we have welcomed new Flight Attendants, we wanted to provide some information and reminders about how all of us can help our new Flight Attendants to succeed throughout the probationary process and their new careers.  

Operating Experience (OE) Flights and Check Flight Attendants

As a result of ongoing growth, AFA and management recently agreed to expand the pool of who is eligible to conduct Operating Experience (OE) flights (formerly referred to as Initial Operating Experience [IOE]).  In addition to Inflight instructors, the newly expanded pool of “Check Flight Attendants” also includes Flight Attendants who are members of the company’s Special Projects Pool.  Check Flight Attendants observe the new hire Flight Attendants, assume responsibility for ensuring that they are performing job functions correctly, and determine if they are proficient in essential safety duties.

The OE program has also undergone some changes that may be different than you experienced during your own OE/IOE or have seen in the past.  Among these changes are a requirement that the new hire Flight Attendants need to be observed performing certain duties and will take over the responsibilities of a designated working Flight Attendant position.  Check Flight Attendants will provide guidance to the new hire Flight Attendants on which position they’ll be assigned to work.

It is important to note that Check Flight Attendants are line Flight Attendants and not supervisors.  Their presence onboard is to facilitate the OE flight for the new hire Flight Attendants, but they are not considered part of the working Flight Attendant crew and will conduct themselves accordingly.  For more information about the OE program, please refer to the February 21, 2022 Weekly Bulletin Bundle (AAG sign-on required).   

New Hire Reserve & Trip Pick Ups

With most new hire classes, there is a significant gap between graduation and base orientation and the beginning of the first bid period when they begin sitting reserve.  During this period, new hire Flight Attendants who would like to begin working may do so by picking up a maximum of two sequences per section 7.J of our contract.  AFA and management have also agreed to a temporary contractual modification through August 2022 that allows new hire Flight Attendants to opt into a reserve schedule following base orientation through the day prior to their first bid month.

New hire Flight Attendants who opt to participate in the New Hire Reserve program may start sitting reserve as soon as the day after base orientation.  In addition, all new hire Flight Attendants may pick up a maximum of two sequences as provided for in our contract regardless of whether they choose to opt into the New Hire Reserve program or not.  More information about the program can be found in the New Hire Reserve Letter of Agreement (LOA).

Job Familiarization Flights

New Flight Attendants who are on Reserve will be assigned “job familiarization” flights as their first four sequences following Base Orientation.  The flights are intended to allow our new flying partners to gain practical experience and become more acquainted with their duties onboard the aircraft.  Specific information can be found in section 7.F of our contract. 

This contractual provision allows Crew Scheduling to assign job familiarization flights from Open Time up to three days prior to departure, sequences constructed by Crew Scheduling, Flight Attendant-to-Flight Attendant trades removed from the trip pool, or positions added as an additional Flight Attendant (“E” position).  The language also requires that Crew Scheduling avoid assigning new Flight Attendants to the “A” position.  As a result, you may see new Flight Attendants who are completing job familiarization flights assigned outside of the normal Reserve Assignment List (LTFA) process in order for Crew Scheduling to meet this contractual obligation.

Questions About Our Contract and Work Rules

Our newest Flight Attendants are sure to have questions about our contract and work rules that will inevitably come up in conversation. As they are on probation, it’s essential that they receive the most accurate and up-to-date information possible.  Though well intentioned, offering advice based on previous reserve experience or past contracts may cause issues for new Flight Attendants and result in unintended consequences.

When these questions come up, please refer our new Flight Attendants to an official AFA resource, such as the AFA Reserve Survival Guide, for more information.  The AFA Reserve Survival Guide is easily accessible on the IMD in the GoodReader app.  If there are questions that aren’t answered in the guide, please direct them to their AFA Reserve Buddy or Local Reserve Committee for assistance.   

Service Flights Removed from Initial Training

Our current new hire Flight Attendants are facing the additional challenge of having had service flights removed from the initial training curriculum by management.  This failure to provide new hire Flight Attendants with hands-on service training in our actual working environment potentially increases the workload and stress for all Flight Attendants, and AFA has voiced our objections to management over this change.  Some Flight Attendants have reached out to inquire about the possibility of additional compensation for providing on-the-job training to new hire Flight Attendants.  This topic will be referred to our Negotiating Committee for review and consideration in advance of our upcoming contract negotiations.

Patience, Understanding, and Kindness

Though classroom training can provide a firm foundation for the multitude of situations that we face as safety professionals, nothing compares to stepping onboard an aircraft and performing the duties of a working Flight Attendant for the first time.  Each of us was in this position at one point and relied upon our more experienced flying partners to “show us the ropes.”  Our newest Flight Attendants are looking to each of us to be patient with them as they learn, understanding when they make mistakes, and supportive as they navigate a career which is completely new to many.  Please join us in welcoming our newest flying partners and showing them the kindness for which we are known.

Questions?

If you have any questions, please don’t hesitate to contact your Local Reserve Committee.  You can find contact information on the Reserve Committee page of the AFA Alaska website.