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        You are here: Home / Archives for Latest News

        Air Safety, Health, & Security Committee Meeting Recap – 4th Quarter 2024

        September 27, 2024 13:00

        Air Safety, Health, & Security Committee (ASHSC)

        • On September 10, our AFA Air Safety, Health, and Security Committee (ASHSC) Chairpersons met to discuss their ongoing work representing Flight Attendants’ interests in safety, health, and security.
        • The Committee met with management to receive updates and discuss issues and problems that Flight Attendants face onboard the aircraft.
        • Reporting safety concerns is crucial in these challenging times. Use ReportIt! to file FAIR, ASAP, and fatigue reports. Contact your Local ASHSC if you need assistance.

        On Tuesday, September 10, our AFA Local Air Safety, Health, & Security Committee (ASHSC) Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting in person were Debi Wallstrom (ANC), David Lake (SEA), Kalin Lackey (PDX), Brad Young (SFO), Carin Meritt (LAX), and Eva Gatus (SAN). Also present was MEC ASHSC Chairperson Seth Heiple.

        The Committee met with Director of Inflight Safety & Compliance Geri Jarrett, Inflight Policy & Procedure Specialist Kevin Weatherbie, Manager of Inflight Safety & Compliance Claudia Modl, Inflight Training Supervisor Veronica Carrillo, and Senior Inflight Experience Program Manager Matthew Coder

        The next scheduled Air Safety, Health, & Security Committee meeting is Wednesday, January 8, 2025.

        Topics of Discussion

        The committee reviewed a number of items when meeting with management.  Some items discussed include:

        • DEMO Kit Divider: Issues with DEMO kits being buried by carry-ons in first-class bin. Action: Geri is working with Maintenance and Engineering to address the need for dividers.
        • Boarding Without Pilots: Currently, boarding may start before the pilots’ inbound flight has landed. This has resulted in Flight Attendants being onboard with passengers but without pilots for extended periods of time, leading to hot cabins and other safety issues. Action: Geri will follow up with the NOC.
        • Pilots Switching to Ground Power and Deplaning with Passenger Still Onboard: This policy has resulted in numerous safety reports, primarily due to the loss of power to the interphone and PA system. Action: Claudia will take this back for further discussion.
        • Meeting Agents Leave During Deplaning: Agents are not returning ten minutes after deplaning starts as required. This is causing issues with safely assisting passengers with special needs and unaccompanied minors. It has also resulted in FAs having to extend their debrief periods. Action: Geri will follow up with CSA leadership.
        • Tarmac Delay Snacks: Need for clear guidelines on tarmac delay snacks; they are not a required item. Action: Geri will ensure guidelines are communicated.
        • Minimum Water Count on Board: The ASHSC believes no aircraft should be dispatched without a required minimum number of water bottles onboard for safety. Action: Geri will review the business model while the Inflight Service Committee and ASHSC work with Matthew Coder to determine the water which should be required.
        • MedLink App Not Working: FAs have not received an adequate level of communication about the MedLink app being down. Action: Geri and Heidi will meet with MedAire and look at additional communication.
        • MedAire App Flight Number Requirement: Need for flight number to be auto-loaded or requested earlier in the app flow. Action: Veronica will take this back to Training and user feedback will be provided to MedAire
        • Old Trash Behind Forward Galley Trash Bin: The forward galley trash bin needs to be cleaned regularly. The area can smell and become unsanitary. Action: The area should be cleaned every RON. Flight Attendants should report significant issues via FAIR and Cabin Discrepancy.

        What the Committee is Working On

        1. Bin Divider Missing on Refurbished 737-800s. The divider that used to separate the 10-person raft from the portion of the bin that was authorized for the stowage of carry-on bags was removed during the installation of the 25-person raft. We are trying to get the company to reinstall the divider and update the placarding to ensure the raft remains accessible and undamaged.
          A yellow bag in a refrigerator

Description automatically generated

          Better Monitoring of Carry-On Bags. We continue to see a significant number of excess and oversized bags being boarded and are advocating that the company does more to ensure their FAA-approved Carry-on Bag program is followed and that limits are enforced. Dealing with excessive and oversized carry-ons is a driver a Flight Attendant injuries.
          Attempting to change or mitigate the impact of several recent policy changes:
          Single door catering
          Switching to ground service power with passengers onboard
          CSAs leaving the deplaning door after arrival

        We Want to Hear From You!

        If you’ve experienced a safety-related issue, please help the committee to advocate for improvement and change by filing a report.  Flight Attendant Irregularity Reports (FAIR), Aviation Safety Action Program (ASAP) reports, and fatigue reports can all be submitted using ReportIt!  If you’re not sure what type of report to file for a particular situation or need help, please don’t hesitate to contact a member of your Local ASHSC.

        Do you have other feedback for the committee or items that you’d like brought up with management?  Please let us know!  Your Local ASHSC is your voice to management.  You can find our contact information on the ASHSC page of the AFA Alaska website. 

        Filed Under: AFA News Now, Air Safety, Health, & Security Committee (ASHSC) Tagged With: committee meeting

        Inflight Service Committee Meeting Recap – 3rd Quarter 2024

        September 26, 2024 17:00

        Inflight Service Committee

        • Our AFA Inflight Service Committee Chairpersons met on September 17 to represent Flight Attendants’ interests related to catering and onboard service/sales.
        • The Committee met with management to discuss and receive updates on issues and problems faced by Flight Attendants onboard.
        • The Committee continues to work with management to address catering concerns and improve processes in the future. Please report catering issues through Block2Block and safety-related issues through ReportIt!

        On Thursday, September 17, our AFA Inflight Service Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Naomi Parcell (ANC), Ross DeJong (SEA), Todd Horn (PDX), Raymond Ramirez (SFO), Johanna Thomas (LAX), and Andrew Malone (SAN). MEC Inflight Service Committee Chairperson Stephanie Garnett was also present.

        The committee met with Inflight Experience Program Manager Matthew Coder, Principal Cabin Product and Experience Manager Chris Dela Rosa, Director of Food and Beverage Mita Padhi, Manager of Food and Beverage Planning and Programs David Rodriguez, Senior Food and Beverage Product Manager Jessica Johnston, Food and Beverage Systems Manger Andrea Lockett, Director of Catering Operations Andrew Moyer, Managing Director of Guest Products and Team Todd Traynor-Corey, Senior Product Manager of Guest Products Megan Low, Inflight Product & Experience Director David Scotland, and IT Vendor Christopher Pettigrew.

        The next scheduled Inflight Service Committee meeting is Tuesday, November 12, 2024.

        Topics of Discussion

        The Committee discussed several topics during internal AFA-only conversations and when meeting with management. Some of the items included:

        • Flight Attendant door opening procedures for catering/fleet.
        • Planned packing changes for single catered flights.  
        • The impact on service due to unavailability of products and equipment.
        • Work continues with the goal to improve our coffee product ranging from the brewing pillow packs to the service carafes. 
        • How best to deliver improved products to our guests
        • The refresh of the 800 fleet, 24 aircraft are complete. Work continues on the 900ER fleet. Interior placarding reminders are scheduled to be completed by Q4 2024.
        • New service equipment was examined, including carafes and beer bins.
        • Service for ultra long-haul flights was discussed
        • Flight Attendant comments are very appreciated by catering; pictures and specific information about reported items helps the operation.
        • Management reported on upcoming Block2Block (B2B) updates, including Block2Block 3.0 which will be released in phases. The Committee previewed portions of the update.

        What The Committee Is Working On

        1. Reviewing proposed new guest products with Food & Beverage. New beverage options are planned for early November. There are some very exciting products we will be serving our guests.
        2. Enhanced service opportunities.
        3. Continuously bringing concerns and comments from our flying partners to management.
        4. Increasing retail product availability, in particular in the Latin America markets.
        5. Striving to ensure service levels are appropriate for our ultra long-haul flights.
        6. Monitoring Block2Block updates as “early adopters” and making suggestions for new features.

        We Want to Hear from You!

        Please continue to report any catering issues or problems with onboard service using the catering feedback function in Block2Block. If you’ve experienced a safety-related issue, please submit a report through ReportIt! Your reports provide the Committee with the data needed to continue pushing management for meaningful improvements in our workplace.

        Do you have other feedback for the Committee or items you’d like brought up with management? Please let us know! Your Local Inflight Service Committee is your voice to management. You can find our contact information on the Inflight Service Committee page of the AFA Alaska website.

        Filed Under: AFA News Now, Inflight Service Committee Tagged With: committee meeting

        Reserve Committee Meeting Recap – 3rd Quarter 2024

        September 25, 2024 17:00

        Reserve Committee

        • Our AFA Reserve Committee Chairpersons met on Thursday, September 12, to discuss their ongoing program of work to represent and advocate for our Reserve Flight Attendants.
        • The Committee also met with management to review specific concerns that Flight Attendants brought forward.
        • Your Local Reserve Committee is available to answer questions, clarify contractual language, or help resolve reserve-related issues. Please don’t hesitate to reach out!

        On Thursday, September 12, representatives from our AFA Local Reserve Committees met to discuss their ongoing work to advocate for Reserve Flight Attendants. Representing you at the meeting were Brandi Urban (ANC), Conner Gallagher (SEA), Anthony Eskander (PDX), Meghan Casey (SFO), Kanako Yamada (LAX), and Adrian Alcantara (SAN). Also present was MEC Reserve Committee Chairperson Julie Thornton and MEC Reserve Committee Vice Chairperson—New Hire & Probation Jarod McNeill.

        The committee met with the Director of Inflight Crew Scheduling Sara Cook and Inflight Crew Scheduling Supervisor Matthew Trujilo.

        The committee is next scheduled to meet on Thursday, December 12.

        Topics of Discussion

        The committee reviewed a number of items both during internal AFA-only conversation and when meeting with management. Some items discussed include:

        • Initial Training classes for the remainder of 2024. Class 5 will start in October and will be online in December; this will be the last class of the year. Management has begun discussions about classes for next year, however the number of classes and specific number of students in each class has not yet been confirmed.
        • LOAs & Settlement agreements that pertain to Reserve Flight Attendants.
        • Our partnership with the PBS Committee with their in person & virtual PBS bidding assistance offered monthly. 
        • Recent Reserve-related scheduling issues.
        • Crew Scheduling staffing. Sara Cook hired 3 additional Crew Schedulers and plans to continue to grow her team in the new year.  
        • Reserve-related issues that were escalated to the Scheduling Review Board (SRB) and Alternate Dispute Resolution (ADR) processes. 

        What The Committee Is Working On

        1. Assisting Probationary Flight Attendants Through the Reserve Buddy Program.   Answering questions from and providing support to probationary Flight Attendants through an expanded AFA Reserve Buddy program.
        2. Addressing Reserve Contractual Concerns. Researching and investigating reports from Reserve Flight Attendants and actively ensuring that management is compliant with our contract. 
        3. Developing Additional Tools & Resources for New Flight Attendants. Working to create a plan to provide more user friendly, easy-to-access resources about the CBA and other job-related information for new Flight Attendants.

        We Want to Hear From You!

        Do you have feedback for the committee, concerns you’d like to share, or items you’d like brought up with management? Please let us know! Your Local Reserve Committee is your voice to management. You can open a support request on the AFA Alaska Online Support Center or contact us directly using the information on the Reserve Committee page of the AFA Alaska website.

        Filed Under: AFA News Now, Reserve Committee Tagged With: committee meeting

        Uniform Committee Meeting Recap – 3rd Quarter 2024

        September 24, 2024 17:00

        Uniform Committee

        • Our AFA Uniform Committee Chairpersons met on Wednesday, August 7 to discuss their ongoing program of work to represent Flight Attendants interests related to uniforms.
        • The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are reporting related to uniform quality, wearability, and availability.
        • If you are experiencing any issues with uniform quality or construction, please report the issues to Unisync as soon as possible. Please include your Local Uniform Committee Chairperson on the email so they can help track any issues or trends that might be developing.

        On Wednesday, August 7th, the AFA Local Uniform Committee Chairpersons met to discuss their ongoing work to represent Flight Attendants and push for improvements in the workplace. Present at the meeting were Dana Butchen (ANC), Dena Heath (SEA), David Jelinek (PDX), Lisa Mueller (SFO), Heather Holmes (LAX), JP Perina (SAN), and MEC Uniform Committee Chairperson Kiara Jenkins.

        The committee also met with Director – Procurement and Logistics Eric Phillipson, Sr Product Manager Marketing Megan Low, Supply Chain Program Manager Lizzie Revard, PDX Inflight Base Manager Kristie Stafford, and SFO Inflight Base Manager Cierra Lewis.

        The next Quarterly Uniform Committee Meeting is scheduled for Thursday, November 14, 2024.

        Topics of Discussion

        The committee reviewed several items during internal AFA-only conversations and when meeting with management. Some items discussed include:

        • Uniform Policy update
          • The new uniform policy update goes into effect Oct 1st 2024, at which time Flight Attendants are required to be compliant.  
          • This update includes changes to “chunky” footwear and “fanny-pack” style crossbody bags.
        • Footwear accommodation process
          • Flight Attendants are required to look into every option available.
          • If they are not able to find anything, then a supervisor will forward the case to HR.
          • The Flight Attendant will need to provide a doctor’s notes and work to find a style that meets their needs in coordination with HR.
        • Bootwear
          • Bootwear approval will be streamlined through Megan Low, Kristie Stafford, and Cierra Lewis instead of being done on a supervisor-by-supervisor and case-by-case basis. This ensures an equitable approval/denial process for all Flight Attendants at all bases.
          • New bootwear guidelines and options will be provided prior to boot season.
        • OccFit nylons and shoes update
          • A message from Mgr Employee Benefits Sara Gray: There have not been any changes to how the compression stockings are covered on the medical plan. They continue to be covered as durable medical equipment when there is a medical diagnosis, a prescription written by their doctor and the compression stockings are considered medical grade. On the medical plan, we can only cover things that have medical necessity. Not everyone that purchases compression stockings through OccFit would be eligible for coverage under the medical plan. We have reiterated this to OccFit numerous times and they have been asked to remove reference to the medical plan. It is also important to note that the coverage on the medical plan is different based on whether they are on Kaiser or Premera, whether they are in the PPO, CCPPO or HMO plan and for Kaiser, it also varies by their Kaiser location. This is why it is important to not reference specific coverage by the medical plan. There are also medical grade compressions stockings that are less expensive through in-network providers. OccFit is out-of-network and therefore subject to out-of-network deductibles and coinsurance. For anyone that would like to purchase compression stockings through their medical plan, I would strongly recommend that they reach out to customer service at either Premera or Kaiser and find out the specific way to get these covered and how to be able to purchase them through an in-network provider. 
          • Please reach out to your local Benefits Committee Chairperson if you have any questions regarding OccFit nylons for a medical diagnosis.
        • Packable/Transition Jacket
          • The committee was able to feel and wear the demo jacket at the meeting and the overall consensus is that this is an excellent solution.
          • The cut is the same as the current transition jacket, however it is a bit thicker and has an Omni-Heat lining.
            • Requested no logo so can be used at a layover
            • Wear testing will begin in the winter, though rollout and development is pending the merger
        • Luggage tags
          • Luggage tags are now obtained from base supervisors and are available at all bases
        • Spinner bag
          • Lisa Mueller & Kiara Jenkins had a meeting with the TravelPro rep and Lizzie Revard on 05/17
            • TravelPro is currently redesigning their Flight Attendant roller bags. They will be working with Flight Attendants across the globe to obtain feedback.
            • The committee has decided to table the request for the spinner bags until TravelPro’s new roller bag has been through a wear test, as we will now be afforded a seat at the table to have input on the bag design.
            • The main reason for tabling the request is because spinner bags are not designed for stacking and would not be conducive for Flight Attendants who are on multi day trips, pack/stack lunch bags, or use the bag in any position other than upright. The bag’s warranty is voided if the wheels and bag are misused through dragging it roller bag style or stacking multiple bags on the luggage.
        • Tote Exchange
          • Flight Attendants who did not have an option to select the rolling tote during COVID constraints may trade in their standard tote.
          • This affects new hires from all classes in 2022, 2023 and classes 1 and 2 of 2024.
          • This can be requested through a supervisor. 
        • Wear testing
          • Items will be shipped to bases. If a tester is not able to pick up during the base hours, they should contact the supervisor to make arrangements to pick pieces up. 
          • Supervisors will create a Standard Operating Procedure (SOP) for wear testing deliveries/handoffs
        • Quality Concerns
          • All quality concerns including buttons falling off and splitting at the seams/cuffs of sweaters should be reported through the Quality Concern form on the Uniform subsite.
          • AFA received the first batch of Unisync data
            • Based on the volume of pieces shipped there is a very low number of reports. (21,000 pieces shipped and only 21 quality reports received)
            • Please submit reports so the Uniform Committee can follow up with known issues and request production changes.
          • If you have any quality concerns, please submit your issue using the Quality Concern Form on Team AAG > Other Resources > Uniforms > Safety & Quality > Quality > Here [SSO required] so Unisync and AFA can track recurring issues. Changes can only be made if the vendor is provided with sufficient data and proof of quality concerns.
          • There is an increasing concern regarding cut and seam inconsistencies (i.e. FAs are ordering sizes that they already own and finding the new ones don’t fit the same as the old ones.) 
        • Wings
          • Flight Attendants will now receive an order confirmation as to the timeline for wings to ship. 
          • FAs can order 4 of each set of wings every year.
            • Example –  4 “Committed to Kindness”, 4 “I Speak…”, 4 “Name Only”. 
          • If there are quality issues with the wings at shipment and during use, please send a report to Unisync at alaskaservice@unisyncgroup.com 
        • The following uniform requests have been submitted and are pending management review:
          • Black boots
          • Year-round boot wear
          • Adhoc wings at each base that read “Flight Attendant” for FAs who are awaiting wing orders.
          • Supervisors ordering wings on Flight Attendant anniversary date
          • Add inside pocket to Aura vests
          • No hosiery requirement in light of the Occufit issues
        • The following uniform requests have been APPROVED:
          • No changes to the hem length on the A-line dress (management wanted it longer)
          • Tote exchange program
        • The following uniform requests have been DENIED (no new pieces will be considered prior to the merger/next uniform rollout):
          • Shoe allotment request
          • White shirts
          • A-line to come in sensitive material (the Aura dress does not contain wool and is considered the sensitive option)
          • A “splash of color” on long sleeves when rolling up the cuffs
          • Allow the blazer over the warm weather shirt (defeats the “casual look” goal of the warm weather shirt)

        October 1st, 2024 will be the start of the new Uniform Policy and discipline may be issued for noncompliance.

        What The Committee Is Working On

        1. Bootwear. Advocating for more options and colors as navy style boots are becoming increasingly more expensive and/or difficult to find.
        2. Wear Testing. Wear testing for a new/more durable cardigan less prone to hem and seam issues will begin late fall/early winter. The transition jacket will be wear tested after the completion of the cardigan testing.
        3. Tote Exchange Program. Specific to the post-COVID classes who were not given the normal selection process for totes due to supply chain issues. Please see your supervisor if you would like to exchange your bags.

        We Want to Hear From You!

        Please email Unisync with any quality issues. In the email, please describe the issue in detail, include the “PO” number from the tag, attach photos of the issue and the tag, if possible, and CC your Local Uniform Committee Chairperson. Please consider opening a ticket at AFA Alaska Support so the Uniform Committee can track these issues.

        Would you like to join the wear test pool? Do you have other feedback for the committee or items that you’d like brought up with management? Please let us know! Your Local Uniform Committee is your voice to management. You can find contact information on the Uniform Committee page of the AFA Alaska website.

        Filed Under: AFA News Now, Uniform Committee Tagged With: committee meeting

        Hotel Committee Meeting Recap – 3rd Quarter 2024

        September 23, 2024 17:00

        Hotel Committee

        • On September 12, our AFA Hotel Committee Chairpersons met to discuss their ongoing work to protect and improve the quality of hotel accommodations and ground transportation providers for Flight Attendants.
        • The Committee met with management and representatives from the company’s crew accommodations vendor to discuss current trends and concerns regarding layover hotels and transportation.
        • If you encounter problems or have positive feedback about hotels or transportation, please report it through the feedback function in the MyCrewCare app. Your feedback is crucial as it provides the Committee with essential data to support keeping high-quality hotels and push for change when conditions are unacceptable.

        On Thursday, September 12, our AFA Local Hotel Committee Chairpersons met to receive an update about current layover hotels and transportation providers and discuss concerns with management. Representing you at the meeting were Dori Marron (ANC), Jarod McNeill (SEA), Virginia Fritz (SFO), and Chris Cardenas (LAX), with MEC Hotel Committee Chairperson James Bozanich also present.

        The committee met with Crew Hotels & Administration Manager Nichole Turner, Director of Crew Planning Trisha Bennett, Managing Director of Operations Staffing & Resource Management Brittany Audette, and Managing Director Inflight Ops South (LAX, SAN, & SFO) & Crew Scheduling Allen Thieman from management. Representatives from the Company’s crew accommodations vendor, Accommodations Plus International (API), hosted the meeting.

        Topics of Discussion

        The committee reviewed several items during the meeting with management and API. Much of the conversation during these Quarterly Business Reviews focuses on financials and the state of the hotel industry. Some items discussed include:

        • MyCrewCare App Features
          • “News” tab in layover city
          • Tweaking of the crew feedback prompts to make them more user friendly so that feedback can be obtained
        • API Process Improvements
          • Phone systems migrating to the cloud for better workflow
          • JetRFP – will be programmed to allow a hotel to bid on a block of business if they are unable to accommodate the full rooms per night request. Will potentially allow for more hotel options for crew accommodation
        • Request to improve the timelines when it comes to placing crew hotel information into the bid packets and Crew Access.
        • Crew complaints and transportation issues
        • Concerns surrounding the utilization of rideshares (Uber/Lyft)
        • Unpaid hotel incidentals – reminder for crews to settle their hotel incidentals before checkout

        What The Committee Is Working On

        1. Ad Hoc list review. Our crew hotels have been inspected, endorsed and are contracted properties. Occasionally crews need to be relocated for various reasons, such as known hotel blackout dates, planned property maintenance, fire alarm testing, irregular operations, etc. When our contracted properties cannot take the usage, Crew Hotels and API reference the ad hoc list for alternate accommodations. The Hotel Committee reviews this list periodically to ensure the properties listed still meet our standards.
        2. Conducting hotel site visits. The Hotel Committee visits hotels that are under consideration by management, and we advocate for management to select hotels that will provide the safest and most comfortable layover experience for Flight Attendants. By the end of 2024, your Hotel Committee will have conducted site visits in 32 cities. For 2025, there are 40 markets that will be reviewed. Contract expirations, crew complaints and cost saving opportunities are the primary drivers that trigger a market review. Depending on the outcome of the market review, a site visit may be scheduled in that city.
        3. Investigating MyFeedback (CrewCare) reports. Reviewing crewmember feedback and working to hold hotel and transportation providers accountable through management and API. Your direct feedback fixes problems, and it’s the documentation we need to support the decisions to remain where we are or to advocate for a hotel change or ground transpiration change.

        We Want to Hear From You!

        Don’t let any unacceptable experience with a layover hotel or ground transportation provider go unnoticed! Please report the issue via CrewCare so that it can be addressed. CrewCare is the only official way to report issues, as the Hotel Committee does not monitor social media channels.

        Each CrewCare submission is forwarded to your AFA Hotel Committee, Crew Hotels (AS), API and the hotel or ground transportation provider. This ensures quick action can be taken to correct the issue or fix it for the next crewmember. It also allows us to monitor hotel and transportation trends. You can quickly file a CrewCare report using the web app on your IMD home screen or by clicking here.

        Do you have any other feedback you would like to share with the committee or any specific items you want us to bring up with management? Please let us know! The Local Hotel Committee is here to represent you and ensure management hears your voice. You can find our contact information on the Hotel Committee page of the AFA Alaska website.

        Filed Under: AFA News Now, Hotel Committee Tagged With: committee meeting

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