AFA Alaska + Hawaiian

Representing the Flight Attendants of Alaska + Hawaiian

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March Newsletter

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AFA Council 15 San Diego Facebook Page

Since the base opened we have been using the SANFA Facebook page. This page is used both for trip trading posts as well as AFA posts. Because it is easy for things to get lost with so many postings, your AFA Officers started a new “Official” Facebook page called AFA Council 15 San Diego click on the link and Like our page. There you can find all the latest news from AFA without having to search through numerous trip trading posts.

Text Notifications from AFA

To reach more of our base (including those who are not on social media or don’t check their email often) we are excited to announce that your LEC Officers started a new way of communicating with our members in San Diego through text message alerts. This program is completely optional, however, we feel that it’s a great tool to get information out to everyone quickly. We will not overwhelm you with texts. We do realize the possibility of text costs, therefore justifying the option. The information will be available as always on the AFAalaska.org website, emails, and on our Facebook page.

The enrollment process is simple. All you need to do is send a text message from your personal phone.

Open your text messaging application. In the send to field enter 81010 and then enter @AFALEC15 in the body of the text and press send.

You will then receive a reply asking you to enter your full name. Once you send your name, your officers will receive notification and then you are all set to receive texts.

Please ignore the 3rd question where it asks if you are student or teacher we are borrowing this technology from school districts as to save costs from designing a system or paying a company to send mass texts and you do not need to download the app.

We hope you like our new service. And as always, we welcome your feedback/questions. Please help us spread the word and get your fellow crew signed up.

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Keeping Track of Trends

Data and Flight Attendant Reports

Your AFA representatives have recently started using a new program to track issues reported by our members. Our goal is to track and trend as many issues as possible.   The key to this program’s success will be hearing from YOU!   We need to hear from you every time you have an issue. With all five bases tracking and compiling information we will be able to present stronger cases to management.

When you report an issue, please include your personal email address, phone number and Peoplesoft number. Include as many details as possible, Trip Number, Flight Number, screenshots of phone call time stamps/trips… etc.

Send your issue to the appropriate Committee Team.

Scheduling Issues Line Holders         San.Scheduling@afaalaska.org

Reserve Issues                                     sanfa.reserve@gmail.com

Officers                                               San@afaalaska.org

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Professional Standards

Conflicts and/or issues with Coworkers

In San Diego we are lucky to have a great team of Supervisors and Management staff. Please keep in mind that many personal conflicts should be taken to your Professional Standards team and not taken immediately to management.  Often AFA EAP/ Professional Standards can resolve the problems or issues without Management becoming involved. Once Management is made aware of the situation, an investigation could commence, both parties may be brought in and interviewed and any potential witness(es). The outcome could lead to discipline and or possibly even termination.

Jean Sharrock               jeans4112@yahoo.com

Ava McWilliams          avaeap@yahoo.com

Lisa Rhodes                lisa.rhodes.alaska@gmail.com

Shari Clark                  ownyourlife4ever@yahoo.com

Loretta Fogle             lorettafogle@gmail.com

 

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Contacted by Management?

Know Your Rights

If you receive a call from any Inflight Supervisor, it is best to first clarify if the conversation could lead to disciplinary action. If the answer is “Yes,” at this point you can request that the union be involved in any further conversations. However, even if the supervisor states that the conversation won’t lead to any discipline, if at any time you feel the questions to be leading or uncomfortable you can once again end the conversation by saying you will only continue with a union rep present.

Having a union rep there is insurance. It is an advocate and a second set of ears to ensure that your point is understood clearly by the company and not misinterpreted.

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$$        Transportation is the Company’s responsibility       $$

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Over the last few months we have seen a steady increase in crew schedulers pawning their responsibilities off on Flight Attendants. There has been a significant spike in the number of reports from Flight Attendants that have been told to find their own transportation.

Contractually, it is the Company’s responsibility to provide transportation to and from layover hotels and airports. That includes coordinating and paying for it. You are not required to pay upfront and then wait for reimbursement.

If you are ever asked to pay for a hotel room or transportation or a Visa required to enter a foreign country (yes, that did just happen!) by Crew Scheduling- Contact your AFA Reps immediately! SAN@afaalaska.org

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Merger Update

National Mediation Board Makes Single Carrier Determination

The National Mediation Board (NMB) responded to AFA’s application to have the board investigate whether Alaska Airlines and Virgin America are operating as a single transportation system for the craft or class of Flight Attendant. The NMB ruled that the carriers are indeed a single transportation system.

The NMB will now address Flight Attendant representation at each carrier, and AFA is expecting to be declared the representing union at both carriers shortly after a 30-day waiting period.

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Odds and Ends

When using the Matrix App, you must “dial in” each of the dates of the trip you will be dropping. So if your trip runs the 12, 13, 14th, you must dial the first month/day and enter, then the second month/day and enter and then the third month/day and hit enter. Please remember that you must also call scheduling!

There have been reports of phone numbers and addresses changing in Peoplesoft with the JCA switchover. It is a good idea to go in and make sure your contact information is correct. Also it is wise to check your pay, point accrual, banked points, etc. as there have been some reports of “inaccuracies” after the JCA switchover.

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In Solidarity,

Layover Hotel and Transportation Issues: 4 Things to Know

Along with the busy summer travel season has come an uptick in issues with crew hotel accommodations and layover transportation.  Management has a responsibility to provide hotel accommodations and corresponding transportation to and from the hotel to Flight Attendants on a layover.  This information is contained in section 34 of the contract.

1. If you have a problem with your hotel or transportation, report it!

Management, in conjunction with their hotel vendor API, has recently launched a new version of CrewCare, the website that is used to give feedback on hotel and transportation issues.  The new system, My Crew Care, can be accessed through the new Flight Attendant Website.

In order to take action on issues with layover hotels and transportation, your AFA Hotel Committee needs to know when you have a problem.  Reports submitted through My Crew Care are automatically routed to your AFA Hotel Committee so they can track issues and trends in our layover locations.

To Access My Crew Care

  1. Log-in to the inflight website (http://asainflight.alaskaair.com)
  2. Open the menu
  3. Click “Hotels”
  4. Click “Hotel Links”
  5. Click “My Crew Care”
  6. Open the menu
  7. Click “Feedback”
  8. Click “Provide Feedback”

IMG_2172    IMG_2173    IMG_2174    IMG_2175    IMG_2176

First Time Using the New My Crew Care System?

When you open the My Crew Care site for the first time, you’ll need to register with your alaskaair.com email address.  After registering, the system will send you a confirmation email.  From the confirmation email, click the link to confirm your registration.  Once you complete this registration process, you won’t need to do it again.

API has written a user guide for the My Crew Care system that you can access here: https://api2.apicrewcare.com/Uploads/Public/UserGuides/CrewMember/CrewmemberUserGuide_AlaskaAir.pdf.

2. If your transportation is late, you can take a taxi, Uber, or Lyft!

If your van hasn’t arrived to pick you up from the airport within 35 minutes of block-in, you have the right to take other transportation and submit the expense for reimbursement from management.  The same thing applies if your van hasn’t arrived to pick you up from the hotel within 10 minutes of the scheduled departure time.  You can find this contractual language in section 34.B.  Be sure to save your receipt and submit an expense report after your trip.  Your supervisor can assist you with completing an expense report.

3. There’s been an increase in unscheduled layover hotel blunders

Recently, Crew Scheduling and the Company’s hotel vendor, Accommodations Plus International (API), have dropped the ball in multiple cases involving unscheduled layover hotels and transportation.  Your Hotel Committee has been advised of recent situations where layover hotel rooms were not secured until after crew arrival in a layover city, transportation not being booked, and hotels being booked that didn’t meet minimum contractual requirements. Crew Scheduling is following policy and using a hotel vender as required by management, so AFA holds management ultimately responsible for these unacceptable and ongoing slipups. Management has an obligation to have contractually compliant hotel accommodations reserved and transportation arranged prior to crew arrival in their layover city.   AFA has requested a meeting with management and API to call for immediate resolution of these issues.

4. You can check to see if your unscheduled layover hotel meets contractual minimums

Travel Weekly classification example

Example of how to determine the Travel Weekly classification for a specific hotel

If you end up with an unscheduled layover, it’s possible that the regular crew hotel in that city could be full and you might end up with a room at an alternate hotel.  Section 34.A.4 of the contract specifies that the company must make every reasonable effort to ensure that an alternate hotel meets the minimum requirements outlined for regular layover hotels.  At a minimum, Flight Attendant layover hotels must meet a rating of 5 or above as rated by Travel Weekly.  You can check to see how your alternate hotel is rated by typing the hotel name into the search box at http://www.travelweekly.com/Hotels.

If you have been placed at a hotel that doesn’t meet the minimum rating of 5 or above, you should contact Crew Scheduling immediately to request a different hotel that meets contractual minimums.  If you’re told that no other hotels are available, please forward your pairing information, hotel name, and hotel address to your Local Hotel Committee as soon as possible.

Have Questions?

Your Local Hotel Committee can help!  You can find contact information on your Local Council’s committee page or on the Hotel Committee page of the AFA Alaska website.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Yvette Satterlee, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Tim Green, Brice McGee and MEC Hotel Committee Chairpersons Laura Hinojosa and Jodi Snow

Pre-Merger Hawaiian Inflight Service Committee Update – March 2026

Editor’s Note: Our MEC Inflight Service Committee now represents both pre-merger airlines, but management still makes service decisions that affect each group of Flight Attendants differently. This update covers changes for both Hawaiian- and Alaska-branded flying, but is specific to aircraft flown by pre-merger Hawaiian Airlines crews. As the work of the merger progresses, we […]

Joint Contract Negotiations Session 13 – March 2026

Our JNC met this week for three days of collective bargaining with management. The JNC focused on clarifying questions about moving expenses and presented a proposal for Sick Leave, using feedback from Flight Attendants to guide improvements. The Committee is working to incorporate the strongest elements from both contracts to ensure better support for all members.

Scheduling Committee Meeting Recap – March 2026

This message is for pre-merger Alaska Flight Attendants On Tuesday, March 24, our pre-merger Alaska AFA Scheduling Committee Chairpersons and Representatives met virtually to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Rebekah Olds (ANC), Rita Tillou (SEA), Melodie Anderes (PDX), […]

Air Safety, Health, & Security Committee Meeting Recap – March 2026

On Thursday, March 19, our AFA Local Air Safety, Health, & Security Committee (ASHSC) Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Bradley Young (SFO), Carin Merritt (LAX pmAS), David Lake (SEA pmAS), Deb Wallstrom (ANC), Eva Gatus […]

Hawaiian Seattle Domicile Council 43 and Council 47 Meeting Recap

The Negotiating Committee continues to advocate for clear and consistent guidelines regarding moving expenses and reimbursement for Flight Attendants. Despite management’s refusal to participate in recent meetings, the committee remains committed to addressing members’ concerns and ensuring contractual compliance. As the grievance process moves forward, Flight Attendants are encouraged to document their interactions and stay engaged in upcoming opportunities to seek clarification from management.

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