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        You are here: Home / Archives for Committees / EAP/Professional Standards Committee

        Upcoming AFA Alaska Phone and Email Outages

        March 18, 2025 16:00

        This message is for pre-merger Alaska Flight Attendants

        As we move forward with merging the Alaska and Hawaiian Master Executive Councils (MECs), we want to inform you about some changes happening this week that may affect your ability to contact AFA Representatives. Some of the communication systems we use at AFA Alaska, including our email and phone systems, will be combined with those used by AFA Hawaiian. During this transition, you may need to use alternative methods to reach an AFA Representative.

        Phone System Outage

        Starting tonight, March 18, at 5 PM PT, AFA phone lines—such as the main AFA Alaska number, the Employee Assistance Program (EAP) line, and the Air Quality hotline—will be temporarily unavailable. We expect these services to be offline until early next week. In the meantime, if you need to reach someone, here are some alternatives:

        • You can contact Local Executive Council (LEC) Officers using their direct phone numbers on our website.
        • For EAP or Professional Standards assistance, please refer to the Committee Member or Chairperson phone numbers on your Local Committee page or call AFA International EAP at (800) 424-2406 to be routed to an on-call EAP Representative.
        • The Air Quality Reporting Hotline will be available at (503) 358-3436.

        Email System Outage

        Additionally, starting at 5 PM PT on Friday, March 21, our AFA Alaska email systems will also be offline until Monday morning, March 24. During this time, AFA Representatives won’t be reachable via their AFA Alaska email addresses and won’t be able to view or respond to tickets submitted through the AFA Online Support Center. However, you can still contact AFA Representatives directly by phone using the numbers listed on your Local Committee page.

        Thank you for your understanding and support as we navigate this transition. Merging our AFA systems is an important step towards better communication and efficiency, which will help us serve our combined group of Flight Attendants more effectively.

        Filed Under: AFA News Now, Air Safety, Health, & Security Committee (ASHSC), EAP/Professional Standards Committee, Master Executive Council (MEC) Tagged With: pmAS

        Resources For Those Affected By The Southern California Wildfires

        January 17, 2025 09:00

        Employee Assistance Program (EAP)/Professional Standards Committee

        • The devastating wildfires that have swept through Los Angeles County have had a profound impact on local communities, including our own Flight Attendant community.
        • Below is a list of resources and offers compiled to aid those displaced or affected by ongoing fires. 
        • AFA EAP is also available at any time for confidential support by calling (949) 470-0493 or visiting afaalaska.org/eap for more ways to connect.

        More than 2,000 homes, businesses and other buildings have been destroyed or damaged in wildfires ravaging communities across Los Angeles County, displacing at least 150,000 people, including restaurant workers and ROC United members, who have had to evacuate or have lost their homes. 

        The Restaurant Opportunities Center (ROC) of Los Angeles, along with restaurant communities, local businesses, community groups and individuals, are coming together to provide free resources, supplies and services. ROC LA is also handing out free N95 respirator masks to protect workers from harmful smoke.

        Here’s a list of offerings to support those displaced or affected by ongoing fires. 

        Free Meals

        Calamigos Ranch, in Malibu, is offering free breakfast burritos every day from 8 AM to 5 PM at the Calamigos Beach Club restaurant.

        Highland Park Brewery is offering free combo specials for first responders, evacuees or anyone affected by the fires. The specials include the HPB Burger, vegan chipotle burger, fried chicken sandwich, hot dog and grilled chicken club.

        Magic Castle Hollywood is distributing deli sandwiches, chips and cookies on Tuesday to individuals and families facing challenges brought on by the fires.

        McDonald’s Southern California locations are offering a free Happy Meal online and through its app, no purchase necessary. 

        Jewish Family Service LA’s SOVA Community Food and Resource Program is open to anyone needing access to fresh groceries, personal care items and additional resources for individuals and families. Details available online or by calling (323) 937-5843.

        U.S. Department of Agriculture approved a temporary waiver that will allow participants in the USDA’s Supplemental Nutrition Assistance Program/CalFresh in Kern, Los Angeles, Orange, San Bernardino and Ventura counties to buy hot foods using their benefits through Feb. 8. CalFresh recipients can contact the Los Angeles Department of Public Social Services at (866) 613-3777, Monday through Friday from 7:30 AM to 6:30 PM, to request replacement benefits.

        Giving Kitchen is helping food service workers in crisis. The best way to get assistance from Giving Kitchen is to complete this “ask for help” form to determine eligibility for support. 

        Financial Resources

        Federal Emergency Management Agency announced federal sister assistance is available to the state of California to supplement recovery efforts. Individuals and business owners who sustained losses in the designated areas can begin applying for assistance by registering online, calling 1 (800) 621-3362 or by using the FEMA app.

        Inclusive Action has launched a new emergency fund to help outdoor workers, including street vendors, landscapers and recyclers, affected by the fires. Affected workers can apply for one-time cash assistance of $500 on a first-come, first-served basis, as funding allows. The application can be found online in English and in Spanish. For more information call (213) 435-1151 or email info@inclusiveaction.org.

        California Restaurant Foundation’s Restaurant Care will open applications for its Los Angeles Fires 2025 Relief Grants starting Tuesday. The grants are for food and beverage workers who have lost their homes and/or workplaces. Grants will range between $350 and $1,500. Grants will be awarded based on need and available funding. For more information, visit the foundation’s website.

        RentSpree is offering to waive or refund application fees for individuals who need to rent property as a result of displacement and/or property damage caused by the fires. For information, email support@rentspree.com after submitting an application through RentSpree. Offer valid through April 8. Only fees paid directly to RentSpree are eligible for reimbursement.

        Emergency Shelter (No ID requirement)

        Emergency public shelters must be accessible. No one running an evacuation shelter can ask you for your ID. There are other shelters run by non-profits organizations such as the Red Cross which do not ask for any identifying information regarding immigration status. Please see the MALAN Fire & Wind Storm Resources: Available Resources 

        Unemployment Insurance

        Governor Newsom issued an executive order waiving the one-week waiting period for workers who qualify for regular unemployment benefits and are affected by the Los Angeles County fires, including the Palisades, Eaton, Hurst, Woodley, and Lidia fires. In addition, employers may request up to a 60-day extension to file their state payroll reports or deposit payroll taxes

        Free Clothing

        Brooklyn Projects, a skateboard and clothing shop in the Fairfax district is providing free clothing, shoes and socks for victims who left their homes without a change of clothes. 7427 Melrose Ave., Los Angeles 90046.

        Aerie, a loungewear and active-wear brand is offering fire victims free clothing, including tops, bottoms, pajamas, bras and underwear. Fire victims can fill out an online Google form and Aerie will ship out a package.

        The National Council of Jewish Women is offering 1,000 $100 vouchers to be used at the Council Shop secondhand stores to help address immediate clothing needs. To access this resource please contact Selene Lopez and Maria Preciado at info@ncjwla.org.

        The Suay Sew Shop is offering free clothing, water and food for fire victims until further notice. 

        Quirk is open all week from noon to 8 p.m. offering affected victims at least 10 items per person, visitors must show their ID. 

        Vuori is donating clothing to fire victims in these locations.

        Health & Mental Health Resources

        GoodRx is offering free online healthcare provider visits through GoodRx Care to Los Angeles-area residents affected by the wildfires. The service can be accessed online and Los Angeles residents can use the code LA-GOODRX-CARE.

        Santa Barbara Midwifery and Birth Center is offering displaced Los Angeles-area fire victims free belly checks, postpartum care and other services for families who evacuated to the Santa Barbara area. For more information, email sbmidwifery@gmail.com.

        Integrative Psychotherapy Group is offering free short-term therapy services to some fire victims and referral assistance for others needing longer-term or more acute treatment in the upcoming weeks. For information, contact (310) 461-4393 or info@ipgtherapy.com or visit their online website.

        AltaMed has a mobile health unit at the Pasadena Convention Center providing health services to anyone who needs it. The unit is providing pediatrics, primary care, senior care, behavioral health, vision exams and free eyeglasses and medications, located at 300 E. Green St., Pasadena 91101.

        Ahava Pharmacy in the Pico-Robertson neighborhood is helping evacuees override insurance holdups so they can get the medications they need. Call or text the pharmacy at (310) 299-8079 for help.

        BetterHelp, an online mental health company, is providing three months of therapy free for fire victims and first responders. To connect with a therapist, email contact@betterhelp.com.

        Remedy Place is offering a complimentary tech-remedy service to all first responders, medical providers and rescue workers through Feb. 1 at their West Hollywood location. For information, email Weho@remedyplace.com. 8305 Sunset Blvd., West Hollywood 90069

        Baby Supplies & Child Care

        Babyletto is providing free cribs to families who have lost their homes or otherwise are affected by the fires. For more information contact the company at info@babyletto.com

        Bobbie is providing any parent affected by the fires — Bobbie customer or not — with free baby formula. Fire victims can apply for the free formula online.

        Los Angeles-area YMCA locations are offering free childcare for children of first responders, essential workers and families who have been displaced, evacuated or who have otherwise experienced loss. Space is limited. For more information or to sign up, contact afterschool@ymcaLA.org. Check the full list online.

        Upwards is supporting daycare providers and families affected by the fires. The network is also assisting families in locating available childcare options. Email relief@upwards.com.

        LA Family Support is offering up to three free days of child care or camp to families affected by the fires. Care can be booked through Jan. 31, though a form. 

        Pet Support

        Best Friends Animal Society has activated two pet pantry locations that can provide supplies including pet food, cat litter, pet beds and other items as well as human sanitary products for those who have lost everything.

        Vetster is offering California residents free online appointments with vets for owners whose pets are ill or are in need of medication that was left behind during an evacuation or lost to the fires. Visit the Vetster online help and support resource to set up an appointment.

        In Defense of Animals is offering support to fire victims needing assistance with free, temporary housing for wild or domestic animals. For more information call Sammy Zablen at (310) 869-2383.

        Petco is offering a free locator service to families whose pets are missing as a result of the fires. If you have lost or found a pet, sign up online for Petco Love Lost.

        Kismet is offering dog food to pet owners affected by the fires and are extending the aid to organizations that are providing relief. Email support@kismetpets.com with your request.

        Filed Under: AFA News Now, EAP/Professional Standards Committee

        Building Resilience: A New Year’s Guide for Flight Attendants

        January 16, 2025 13:00

        Employee Assistance Program (EAP)/Professional Standards Committee

        As a Flight Attendant, resilience is one of your greatest tools. The nature of the profession —long hours, irregular schedules, and dealing with diverse passenger needs—can be taxing. Building resilience ensures you can handle challenges effectively while maintaining your well-being. In addition to prioritizing your physical health, below are some often overlooked strategies to strengthen your resilience as we roll into the new year.

        1. Cultivate a Positive Mindset

        • Focus on Growth: View challenges as opportunities to learn and grow. This shift in perspective can make difficulties feel more manageable.
        • Practice Gratitude: Reflect daily on things you’re thankful for. This simple habit can improve your outlook and emotional well-being.

        2. Develop Healthy Coping Mechanisms

        • Embrace Mindfulness: Engage in practices like meditation or deep breathing to stay present and reduce stress.
        • Channel Stress Productively: Turn to hobbies or physical activities that help you unwind and recharge.

        3. Strengthen Support Networks

        • Lean on Colleagues: Share your experiences and seek advice from fellow Flight Attendants who understand the unique challenges of the role.
        • Nurture Relationships: Make time for loved ones and build a network of support you can rely on during tough times.

        4. Learn from Setbacks

        • Reflect and Adjust: Treat setbacks as learning experiences. Reflect on what went wrong and how you can approach similar situations differently in the future.
        • Stay Persistent: Resilience isn’t about avoiding failure—it’s about bouncing back stronger each time.

        Final Thoughts

        Resilience is a skill that can be cultivated over time through intentional actions and habits. By focusing on your mindset, building strong support systems, and maintaining your physical and emotional health, you can navigate the demands of your job with greater confidence and ease. As you step into the new year, commit to these strategies and watch your resilience grow, empowering you to thrive both on and off the job.

        AFA EAP is Here for You

        AFA EAP is a support service provided by Flight Attendants for Flight Attendants, their families, and partners.  Our EAP peer representatives are trained to offer three distinct yet interconnected services: assessment, support, and referral services; professional standards; and critical incident response. You can reach out to us at any time for confidential support by calling (949) 470-0493 or visiting afaalaska.org/eap for more ways to connect.

        Filed Under: AFA News Now, EAP/Professional Standards Committee

        Southern California Wildfires

        January 9, 2025 15:00

        Master Executive Council (MEC)

        The wildfires in the Los Angeles area are devastating, and the situation is rapidly evolving, including the spread of the fires and connectivity outages. If you are in the area, please stay safe and evacuate if authorities advise you to do so. For live updates, click here.

        AFA EAP is on alert and available at 1-800-424-2406. To locate shelters near you, text “SHELTER” & your zip code to 43362.

        If you have been affected by the fires or are helping family members evacuate, please contact Crew Scheduling if you need assistance with your schedule. Your AFA Local Councils are available to help if you encounter any difficulties.

        Resources to protect you and your family before, during, and after a wildfire can be found at ready.gov/wildfires. 

        Flight Attendants Outside of Los Angeles – Our AFA Siblings Need Our Help

        One action you can take immediately to help is to donate to the AFA Disaster Relief Fund and share the donation link with family and friends. Together, we can help take care of our LAX Flight Attendant family.

        Los Angeles Flight Attendants

        If you have been evacuated and need a place to stay, LA 211 has partnered with Airbnb. Anyone evacuated due to the fires can stay in an Airbnb for one week at no charge. Just dial 2-1-1 or visit Airbnb.org for more information.

        AFA Disaster Relief Fund

        The AFA Disaster Relief Fund is actively monitoring messages for applications. Any AFA member and RAFA member in good standing who is involuntarily displaced from their primary residence for seven or more days because of a natural disaster is eligible for a one-time per calendar year gift of $500. If a member would like to apply for AFA Disaster Relief Funds, they can go to www.afacwa.org/drf and download the Disaster Relief Fund Application. Submission instructions are included on the site.

        Additionally, members can apply for FEMA financial relief at https://www.disasterassistance.gov/ or 800-621-3362.  

        FEMA disaster assistance may help with a range of needs including:  

        • Serious Needs Assistance. Money to help one pay for essential items such as food, water, baby formula, breastfeeding supplies, medication and other emergency supplies.
        • Displacement Assistance. Money to help with housing needs. If one cannot return to their home because of the disaster, this money can be used to stay in a hotel, with family and friends, or other options while one looks for a rental unit.
        • Other eligible expenses. This includes expenses from things like rental assistance, basic home repairs and property losses.

        If you have any questions, please contact Linda Foster (lfoster@afacwa.org) with the AFA EAP Department.

        Filed Under: AFA News Now, Council 18 LAX (pmAS), EAP/Professional Standards Committee, Master Executive Council (MEC)

        AFA Alaska Statement On Recent Severe Turbulence Incidents

        December 27, 2024 16:00

        Master Executive Council (MEC)

        AFA Representatives have been informed that several flights experienced severe turbulence yesterday, resulting in injuries to some Flight Attendants. Since then, various AFA officers and committee members have been actively working with inflight management to ensure that all affected Flight Attendants receive the necessary care and that all contractual provisions are upheld.

        We want to recognize the dedication and professionalism demonstrated by our outstanding crews in handling these challenging situations. These events highlight the role of Flight Attendants as safety professionals and first responders onboard the aircraft. AFA Representatives are providing support to all Flight Attendants affected by these incidents.

        As a reminder, detailed information about turbulence and procedures for responding to different levels of turbulence can be found in Section 2.400 of the Flight Attendant Manual. Regularly reviewing this information is beneficial for ensuring your safety and that of your fellow crew members and passengers.

        Additionally, our AFA Employee Assistance Program (EAP)/Professional Standards Committee is available to provide support whenever needed. Please feel free to reach out at (949) 470-0493 or find contact information at afaalaska.org/eap.

        Filed Under: AFA News Now, Air Safety, Health, & Security Committee (ASHSC), EAP/Professional Standards Committee

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        Latest News

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        Our AFA Employee Assistance Program (EAP)/Professional Standards Committee recognizes that Flight Attendants may be facing increasing challenges when it comes to accessing affordable food, whether on the road or at home. We want you to know that you are not alone. In response to these difficulties, we have compiled a list of apps to help […]

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