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Supplemental Ditching Training Update

Grievance Committee

Supplemental Ditching Training Update

Dear Flight Attendants,

We wanted to take a moment to remind and encourage all of you to complete your Supplemental Ditching Training (SDT) as soon as possible but by July 31, 2024. The SDT drill requires completion of an in-person hands-on drill, completion of the SDT CBT, and to watch the video in the June 13, 2024, required Bulletin Bundle. This is FAA-required training. Please remember instructors are Flight Attendants first and have really stepped up to the plate to help.

Resolution of SDT Issues

AFA is pleased to let you know we strenuously negotiated and settled the open SDT issues with management to the benefit of our Flight Attendants:

  • Most Flight Attendants will receive 5 TFP for completing the SDT drill, plus an additional 1 TFP for completing the SDT CBT and watching the video in the June 13, 2024, required bulletin bundle.
  • The training must be completed by July 31st, if the Flight Attendant has duty in the remainder of July; the training can be done at many different times. You can select which option works best for you:
    1. The Flight Attendant may begin the training no sooner than :30 minutes prior to scheduled check in provided they call Crew Scheduling to verify their legalities and obtain approval; or
    2. The Flight Attendant may start the training at, but not before, scheduled check in time (Departure-60), without calling Crew Scheduling; or
    3. The Flight Attendant may complete the training during a sit time without calling Crew Scheduling; or
    4. The Flight Attendant may complete the training following a duty period, provided they call Crew Scheduling prior to the training to verify their legalities and obtain approval; or
    5. The Flight Attendant may complete the training on a day off provided they call Crew Scheduling to verify future legalities and obtain approval; or
    6. If you are scheduled for recurrent or requalification training from June 17th through July 31st (or before your return from leave of absence), the training will be included and you will receive the 5 TFP plus 1 TFP for CBT/video on top of normal pay for recurrent/requalification.
  • If you have no duty or are on a leave of absence from July 17th -July 31st , you must complete the training before your first flight back in August. You will receive 5 TFP plus 1 TFP for CBT/video.
  • If you have duty from July 17th -July 31st but fail to complete the training by July 31st, you must complete it before your first flight back in August. However, you will only receive 2 TFP plus 1 TFP for CBT/video.
  • Since Flight Attendants must call Crew Scheduling and obtain approval in a, d, and e, above, prior to the SDT drill, there should be no instance where a Flight Attendant will obtain pay for over duty or under rest, etc., per §8.E-M, or additional TFP per §11.B.4.a-b, unless Crew Scheduling approves the SDT drill, thereby resulting in such an event. However, if Crew Scheduling does approve the SDT drill in violation of such contractual legalities, then the provisions in §8.E-M, and §11.B.4.a-b, and any other applicable contractual provisions will apply.
  • Flight attendants who completed the training on July 4th will receive double time on the TFP for the 5 TFP, excluding 1 TFP for CBT/video.
  • Flight Attendants who were awarded a reserve line in the month they did the training will receive the 5 TFP and the 1 TFP for CBT/video above guarantee.
  • Open houses may be held from 3-5pm, although the dates and locations are yet to be confirmed. Management will post required bulletins with this information.
  • There will be no Q3 CBT.

Questions?

There are more details in the Letter of Agreement, which will be sent to your IMD soon. Please reach out to your LEC President if you have any questions.

Reserve Committee Meeting Recap – 2nd Quarter 2024

Reserve Committee

  • Our AFA Reserve Committee Chairpersons met on Thursday, June 13, to discuss their ongoing program of work to represent and advocate for our Reserve Flight Attendants.
  • The Committee also met with management to review specific concerns that Flight Attendants brought forward.
  • Your Local Reserve Committee is available to answer questions, clarify contractual language, or help resolve reserve-related issues. Please don’t hesitate to reach out!

On Thursday, June 13, representatives from our AFA Local Reserve Committees met to discuss their ongoing work to advocate for Reserve Flight Attendants. Representing you at the meeting were Brandi Urban (ANC), Conner Gallagher (SEA), Anthony Eskander (PDX), Meghan Casey (SFO), Kanako Yamada (LAX), and Rebecca Garcia (SAN). Also present was MEC Reserve Committee Chairperson Julie Thornton and MEC Reserve Committee Vice Chairperson—New Hire & Probation Jarod McNeill. 

The committee met with the Director of Inflight Crew Scheduling Sara Cook and Crew Pay Process Manager Michelle Carcalean.

The committee is next scheduled to meet on Thursday, September 12.

Topics of Discussion

The committee reviewed a number of items both during internal AFA-only conversation and when meeting with management. Some items discussed include:

  • Issues & glitches with Crew Access that are affecting Reserve Flight Attendants.  Review of where known issues are documented and newly added/ fixed issues. 
  • Review of upcoming update to Crew Access software and associated fixes to current issues and other improvements prioritization for programming fixes.
  • Management staffing within Crew Scheduling.  Sara Cook hired two testers for CrewAccess that are dedicated to help Crew Scheduling test new updates prior to implementation and when a new issue is found attempting to figure out why and how to fix it. 
  • Review of reserve-related issues that have been escalated to the Scheduling Review Board (SRB) and Alternate Dispute Resolution (ADR) processes.
  • Review of reserve utilization statistics for the quarter, it is approximately 92.8% in all bases.  
  • Increase usage of LIMO in California bases and why
  • Ongoing concern with ISA coded trips and increase in no shows.  Please report these issues through the AFA Alaska Online Support Center so that AFA representatives can follow up with management. 

What The Committee Is Working On

  1. Assisting Probationary Flight Attendants Through the Reserve Buddy Program.   Answering questions from and providing support to probationary Flight Attendants through an expanded AFA Reserve Buddy program.
  2. Addressing Reserve Contractual Concerns. Researching and investigating reports from Reserve Flight Attendants and actively ensuring that management is compliant with our contract. 
  3. Developing Additional Tools & Resources for New Flight Attendants. Working to create a plan to provide more user friendly, easy-to-access resources about the CBA and other job-related information for new Flight Attendants.

We Want to Hear From You!

Do you have feedback for the committee, concerns you’d like to share, or items you’d like brought up with management? Please let us know! Your Local Reserve Committee is your voice to management. You can open a support request on the AFA Alaska Online Support Center or contact us directly using the information on the Reserve Committee page of the AFA Alaska website.

Scheduling Committee Meeting Recap – June 2024

Scheduling Committee

  • On June 25, our AFA Scheduling Committee Chairpersons met to discuss their ongoing work representing Flight Attendants’ interests in lineholder scheduling.
  • The Committee met with management to receive updates and discuss issues and problems Flight Attendants face with scheduling, pairings, and bidding.
  • Your Local Scheduling Committee is available to assist with any lineholder scheduling-related issues. Don’t hesitate to reach out for help!

On Tuesday, June 25, our AFA Scheduling Committee Chairpersons/Representatives met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Heather Reier (ANC), Jaqui Bellenie (SFO),Rita Tillou (SEA), Russel Rivinius (PDX), Kamako Yamado (LAX), and Kitty Cohen (SAN). Also present were MEC Scheduling Committee Chairperson Jake Jones, MEC Scheduling Committee Vice Chairperson—Pairing Construction Karen Ferrell, and MEC Scheduling Committee Vice Chairperson—PBS Virginia Fritz. 

The committee met with Managing Director of Inflight Operations Michaela Littman, Managing Director of Inflight Operations & Crew Scheduling Allen Thieman, Director of Crew Staffing Nicholas Giles, Manager of Crew Planning Trisha Bennett, Senior Manager of Product Management Rick Mitchell, Director of Crew Scheduling Sara Cook, Manager of Crew Pay Debbie Bakke, and other management representatives from Crew Planning and Crew Scheduling.

The Committee is next scheduled to meet on Tuesday, July 23, 2024.

Topics of Discussion

The committee reviewed several topics during internal AFA-only conversations and when meeting with management. Some items discussed include:

  • In Portland, there is concern over the HNL layover construction for June extended to 3 days instead of 2. Local Scheduling Committee Chairperson plans reviewing July/August pairing construction to see if trips changed.
  • It was reported that there are Reserve issues with iPhones and privacy settings, specifically AT&T. Collaboration with MEC Reserve Committee and MEC Grievance Committee. As a line holder if you are experiencing issues, please open an AFA Online Support Center ticket.
  • Many of the bases said they don’t want to fly from domicile to Seattle and then work a Redeye flight. During pairing construction, AFA will review flights for duty start in Seattle to avoid other domiciles having to connect and fly these types of pairings.  The duty start would allow the redeye pairing to originate from the domicile it departs.  This could potentially impact the cost of the pairing solution. 
  • Potential missed calls for those with Wi-Fi calling turned on.
  • New Flight Attendants from the new hire classes are coming in and out of the ANC and there’s an increase in summer seasonal flying.
  • Unhappiness with trips and inconsistent redeye connections in Seattle.
  • Tickets being reassigned due to Flight Attendants not updating their profiles in the AFA Online Support Center.
  • The SFO base reports that they are seeing a high percentage of unproductive redeyes that are commutable. Would prefer to have more efficient flying or commutable on one end of the pairing.
  • Open Time failure and active grievance.
  • Revised vs reassignment language preference.
  • API failures with Flight Attendants and pilots causing hotel wait time issues.
  • The SEA base has several requests for nonstop PVR 2-day flights. The base is seeing reduction of 4k flying for the fall as management reduces the flying schedule. 
  • Busy July for PBS bidding with IT issues.
  • Bid awards for July using extra combinations to reduce seniority violations.
  • Bid protest for July considered normal.
  • Frustration with lack of updates from NavBlue and request for separation from pilots in meetings.
  • Future releases and installations for NavBlue, including fixes for pilots and Redhat 8 postponed. Both AFA and ALPA are tied to the program and this reduces our ability to install program updates for Flight Attendants. 
  • IT issues with password reset and plans to redirect their help.
  • There were several successful in person base sits around the system, including virtual sits and a new class virtual hour.
  • Bid awards viewing invitation and committee overview.
  • Selection of more expensive D run with the best soft lock ratio.
  • Advocacy for more productive trips and reduction in commutability.
  • Review and improvement of pairings in conjunction with sick calls.
  • Testing completed for JCTE 24.1.6 and trade analysis review.
  • Reduction in block hours for August, line average and reserve percentages.
  • Discussion on August pairings, trip distribution, and upcoming schedules.
  • We reviewed a PowerPoint with management tracking sick leave for lineholders and reserves, it shows year-over-year and month-over-month increases in absence rate.
  • Reserve utilization and sick call percentages per base.
  • Use of premium to reduce reserve utilization.
  • Thoughts on posting premium OT trips in advance and personal drops.
  • Increase in sick leave due to COVID in the Pacific Northwest. 
  • Ditching drills going into JCTE and being audited.

What The Committee Is Working On

  1. NavBlue. The PBS Subcommittee is seeking feedback on how they can improve their assistance to flight crews regarding bid awards and understanding results. They provided both in-person and virtual meetings for this purpose. The next in-person PBS Training is planned for June 
  2. Pairings Survey. There is a discussion of reviewing bidding data from NavBlue to see what kind of pairings Flight Attendants are interested in flying instead of sending out a survey. We will continue to review options. 
  3. Chime Communications. To reduce phone call volumes, Flight Attendants may soon be able to chat with Crew Scheduling via app/Microsoft Teams. The chat will be for Flight Attendant-initiated contact only. The function is currently in the early stages of development and still needs to be discussed with Labor Relations management and our MEC. Testing and implementation are continuing over the next few weeks. We are working on a letter of agreement for implementation, which is still pending review. 
  4. Crew Scheduling. A monthly review of PowerPoint presentations covered various aspects such as reserve utilization, detailed breakdowns, sick leave (week by week and year over year), premium, personal drops, and other relevant agenda items.
  5. Crew Planning. Like Crew Scheduling, there was a monthly review of PowerPoint presentations that covered subsequent month staffing, trip length distribution, Flight Attendant block hours, special initiatives (e.g., IROPs), commutability, and other relevant agenda items. Statistics around teaming continue to be reviewed. Crew Planning continues to maximize pairing construction and optimizing teaming strategies to minimize costs and ensure that crews (Flight Attendants) can stay together for multiple segments.
  6. ITS. Representatives from ITS joined the scheduling meeting to provide updates on NavBlue, Crew Access, internal systems, and Block2Block. These updates include performance reviews, data analysis, and information about future releases.

We Want to Hear From You!

Whether you have feedback for the Committee, concerns to share, or items you’d like brought up with management – don’t hesitate to let us know. Your Local Scheduling Committee is here to be your voice to management. You can easily open a support ticket on the AFA Alaska Online Support Center or directly contact us using the information provided on the Scheduling Committee page of the AFA Alaska website.

Supplemental Ditching Training

Grievance Committee

  • AFA has not agreed to any extra-contractual terms for the newly announced supplemental ditching training; discussions with management just started.
  • Many management decision-makers are away at contract negotiations, delaying progress toward any sort of agreement.
  • Our AFA Committees are committed to advocating for your rights and will address unresolved issues through the contractual grievance process if necessary.

AFA Representatives have recently been receiving a lot of questions about the supplemental ditching training announced by management. We want to make it clear that AFA has not agreed to any extra-contractual terms for this training. Management just began substantive discussions yesterday with our Grievance, Scheduling, Inflight Training, and Air Safety, Health, & Security Committees to work out the administrative and logistical details of the training, but those details are still undetermined. Progress has been slow because many of the primary management decision-makers are currently involved in contract negotiations in Washington, DC, this week and are unavailable to discuss the supplemental ditching training issues.

While the situation is not ideal, we must meet the regulatory training requirements and address the remaining details later. We don’t yet know what management intends to propose, nor do we know if we can successfully reach an agreement on which contractual provisions AFA believes apply. If we can’t agree, it may come down to addressing the unresolved provisions (particularly contract sections 30.C.3-5) through the contractual grievance process and arbitration afterward, which can be time-consuming.  

We have clearly communicated your concerns to management and have asked them to provide responses to numerous unanswered questions. Our AFA Committees are actively advocating for your contractual rights. We are dedicated to fighting for those rights, even if it takes time, rather than providing an instant fix.

Crew Access Open Time Performance – June 16, 2024

Scheduling Committee

  • Flight Attendants are facing technical issues with Crew Access and Open Time trading/dropping, causing stress and frustration.
  • Management plans to resolve these issues with server upgrades in June and July and will monitor the system closely during July Open Time.
  • Our Scheduling Committee has requested a meeting with management to discuss long-term solutions for the ongoing Crew Access challenges.

Recently, many Flight Attendants have been experiencing technical issues with Crew Access and Open Time trading/dropping. These problems have been causing growing frustration and stress, both professionally and personally. Our Scheduling Committee acknowledges the significant impact and is committed to finding effective solutions while holding management accountable for maintaining systems that operate effectively and reliably.

Management has acknowledged the problems and expressed their commitment to tackling them head-on. As a first step, the JCTE servers are scheduled to undergo an upgrade. New firmware is set to be installed by June 24, followed by upgraded hardware by July 10, or possibly sooner. These enhancements are anticipated to enhance performance and overall system capacity significantly.

To ensure proactive oversight, the Information Technology Services (ITS) team will work closely with Jeppesen to monitor the JCTE platform during the upcoming Flight Attendant Open Time on July 16. This initiative is a step towards resolving the current issues and improving the operational experience for all Flight Attendants.

Furthermore, we expect management to deliver thorough and detailed updates on the measures taken to resolve the server load issues. Clear communication and a comprehensive breakdown of the implemented solutions and improvements are essential to ensure transparency. This will help our Scheduling Committee monitor progress and provide Flight Attendants with accurate, up-to-date information.

To address the more extensive and systemic ongoing challenges with Crew Access, our Scheduling Committee has formally requested a meeting with management to discuss the issues further. This meeting is a critical opportunity for dialogue and exploring concrete solutions to ensure an uninterrupted and contractually compliant experience for Flight Attendants.

Our Scheduling Committee is fully dedicated to actively addressing JCTE-related issues in order to restore operational normalcy and alleviate the challenges faced by Flight Attendants. We appreciate your continued patience and support throughout this process. If you have any questions, don’t hesitate to contact your Local Scheduling Committee.

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