AFA Alaska + Hawaiian

Representing the Flight Attendants of Alaska + Hawaiian

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AFA Issue Reporting and Resolution

Last year, your AFA Alaska Master Executive Council (MEC) introduced the AFA Alaska online support center.  The system is designed for you to document and report scheduling and reserve concerns, situations where you might be facing discipline, potential contractual grievances, and any other issue where you might need AFA support.  The system also allows AFA representatives to better track issues that are occurring, identify trends, and address and resolve issues with management.

You can access the system using the following link:

Click here to access the AFA Alaska Online Support Center

Reporting New Issues

You can report a new issue in the system by opening a ticket, just follow these steps:

  1. Visit http://support.afaalaska.org/
  2. Click the blue “Open a New Ticket” button
  3. Fill in your personal information (including a non-company email address)
  4. Select the help topic that relates to the issue
  5. Fill in the issue-specific information and provide details

From this screen, you’ll also be able to attach pictures, PDF files, screenshots, and other information that will help your AFA representatives to have more information available about the issue.

Once you’ve opened a ticket, you’ll receive a confirmation email and with a ticket number.  Behind the scenes, your ticket will be assigned to an AFA representative who will assist you with the issue.

What Happens Next

The AFA representative assigned to your case will work with management to determine a resolution.  If management agrees, then the representative will contact you and advise you of the resolution.  If AFA and management do not agree, the AFA representative might escalate the issue.

What are SRB and ADR?

When the AFA representative assigned to your case and management are unable to come to a mutually acceptable resolution, the AFA representative might escalate the issue to Scheduling Review Board (SRB) if the issue is related to scheduling or Alternative Dispute Resolution (ADR) for all other issues.

SRB and ADR meetings are typically held every other week. Issues can sometimes take a few months to resolve based on the work and discussion involved between management and AFA. If an issue gets resolved in SRB/ADR, the AFA representative assigned to your case will contact  you and advise you of the outcome.

Grievances

If there is no resolution in SRB or ADR and there is a contractual violation, AFA will file a grievance.  Contractual grievances must go through the grievance procedures as outlined in section 19 of the Flight Attendant Contract.  If the grievance is not resolved there, it may be escalated to the System Board of Adjustment, where the case would be heard before a neutral arbitrator.  Information about the System Board of Adjustment can be found in section 20 of the Flight Attendant Contract.

Checking on Open Issues 

With your ticket number, you can track the status of the ticket online, add additional information and attachments for your AFA representative to have available.  To check on your ticket:

  1. Visit http://support.afaalaska.org
  2. Click the green “Check Ticket Status” button
  3. Enter your email address and ticket number
  4. Click the “View Ticket” button

As always, the more information and evidence you attach to the ticket (i.e., screenshots, emails, etc.), the better your AFA representatives can assist you.

Questions?

If you have questions about reporting issues to AFA or how issues get resolved, please contact your Local Grievance Committee.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green, Brice McGee; and MEC Grievance Committee Chairperson Stephanie Adams

[L-AS] JCTE Contractual Waivers Not Installed

This message is for pre-merger Alaska Airlines Flight Attendants

Yesterday, AFA released a communication regarding JCTE contractual 48/7 and out of base waivers that were supposed to be installed in an update to JCTE last night.  Early this morning, we were advised by management that the update to the JCTE software was not successful and these waivers have not been installed.  As of now, management has been unable to provide us with a timeframe as to when we can expect the software to be successfully updated.

Please be mindful when grabbing or trading trips that JCTE continues to lack these waiver notifications. If you have any questions about JCTE contractual waivers, please contact your Local Scheduling Committee.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green, Brice McGee; and MEC Scheduling Committee Chairperson Jake Jones

[L-AS] Transition Training Bidding Re-Open

This message is for pre-merger Alaska Airlines Flight Attendants

AFA has been advised of a processing error involving the time that Transition Training bidding was closed within the bidding system.  According to the Airbus Transition Training Letter of Agreement, bidding was supposed to close on Friday, May 4, 2018 at 5 PM Pacific time.  In actuality, bidding closed at 9 AM Pacific time.

As a result of this error, Transition Training bidding has been reopened to allow additional time to enter and modify bids.  Bidding will now close tomorrow, May 9, 2018, at 5 PM Pacific time.  If you have already submitted a Transition Training bid, your original bid has been saved and will remain on file.  If you submit a new bid at this point in time, any new bid will override your previously submitted bid.

As a reminder, it is important that you bid enough dates for Transition Training to ensure that you are awarded one of your preferred slots.  If you do not bid or do not bid enough dates, you will be assigned a Transition Training date by Crew Planning.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green and Brice McGee

[L-AS] JCTE Contractual 48/7 and Out of Base Waivers

This message is for pre-merger Alaska Airlines Flight Attendants

AFA was advised that JCTE will be receiving an update on the evening of May 8, 2018, that will include the contractual 48/7 waiver (Section 8.L) and out of base warnings that previously existed in eMaestro.  It is important to remember when picking up or trading, you may be required to waive or accept provisions.  If you waive a provision when processing a direct trade, you will also be waiving the contractual protections for the Flight Attendant receiving the trip.   Prior to processing a trade, it is important that you discuss any contractual waivers with the Flight Attendant who will be receiving the trip and determine whether s/he agrees to any contractual waivers.  If you choose to accept the waivers when processing a trade, this acceptance will be noted in the system and pay protection and/or rest requirements may not apply.  Refer to Section 8.N of the CBA for waiver of contractual rest.

If you have any questions about JCTE contractual waivers, please contact your Local Scheduling Committee.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green, Brice McGee; and MEC Scheduling Committee Chairperson Jake Jones

[L-AS] Maternity Grievance Settlement

This message is for pre-merger Alaska Airlines Flight Attendants

This information applies to Legacy Alaska Airlines Flight Attendants who were on a maternity leave of absence any time from December 2014 to approximately December 2017.

Most, if not all affected Flight Attendants, have received an email from AFA requesting information related to their maternity leave of absence.  Based on information received from the Company and these surveys, the MEC Grievance Committee has put together documentation containing proposed restitution affected Flight Attendants may be entitled to, if any.

Affected Flight Attendants may be entitled to restitution if:

  • They were forced to maximum coordinate (use 70 TFP) when they requested minimum coordination (9 TFP); or
  • They were removed from active payroll/paid leave status which also barred them from continuing to purchase active employee rate health insurance.

If an affected Flight Attendant purchased COBRA or other outside insurance, the last day to provide full documentation is Monday, May 28, 2018.

If you are an affected Flight Attendant and are curious to what AFA determined your personal proposed restitution to be or if you have any questions, please contact MEC Grievance Committee Chairperson Stephanie Adams at stephanie.adams@afaalaska.org.

Save the Date: Reserve Webinar – Thursday, August 6

This message is for pre-merger Alaska Flight Attendants Pre-merger Alaska Reserve Flight Attendants: Have you ever had Crew Scheduling call you with a change to your assignment and wondered, “Can they do that?” Lineholders, have you flown with a Reserve Flight Attendant and found yourself asking the same question? You’re not alone! Our Reserve Committee […]

Hotel Committee Meeting Recap – June 2026

On Monday, June 8, our AFA Hotel Committee Chairpersons met in-person to receive an update about current layover hotels and transportation providers and discuss concerns with management. Representing you at the meeting were Dori Marron (ANC), Jarod McNeill (SEA pmAS), Kelly Hepworth (PDX), Hilary Streem (SFO), Le’a Tupola (LAX/SEA pmHA), Brian Sherill (LAX pmAS), and […]

MEC Town Hall Video and Q&A Recap – June 8, 2026

Whether you joined us live or are looking to watch on your own schedule, we’re excited to share the full recording of our June 8 MEC Town Hall! Catch up on the discussions and hear directly from our MEC Officers and AFA panelists—now available to you anytime on the AFA Alaska + Hawaiian YouTube channel […]

Reserve Committee Meeting Recap – 2nd Quarter 2026

This message is for pre-merger Alaska Flight Attendants On Thursday, June 4, representatives from our pre-merger Alaska AFA Reserve Committee met to discuss ongoing work advocating for Reserve Flight Attendants. Representing you at the meeting were Conner Gallager (SEA), Anthony Eskander (PDX), Kanako Yamada (LAX), Adrian Alcantara (SAN), and MEC Reserve Committee Vice Chairperson—New Hire […]

Joint Contract Negotiations Session 15 – June 2026

The JNC has been actively negotiating key sections of the contract, focusing on vacation, sick leave, and temporary duty assignments. A tentative agreement was reached on Section 37 (Temporary Duty Assignments), ensuring financial protections and fair treatment for Flight Attendants during temporary assignments. These ongoing discussions demonstrate a commitment to integrating the best benefits from both Alaska and Hawaiian CBAs for all members.

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