Click the link below to view the minutes from the June 15th 2017 Quarterly Reserve Meeting with Scheduling Management.
Equal Rest for Flight Attendants: Call Your Senators NOW
The following is a message from your AFA Government Affairs Committee
The Senate is drafting their version of the FAA Reauthorization Bill and we need them to make combating Flight Attendant fatigue a top priority.
Tell Senators to include our 10 hours minimum rest provision along with a Fatigue Risk Management Plan (FRMP) in the base bill.
Call your Senator TODAY at (855) 534-1774 and tell them Flight Attendants need 10 hours minimum rest and not a minute less!
Congressional fatigue studies confirm we need more rest. This is about safety, health and equality – the flight deck has 10 hours minimum rest and so should we!
Call your Senator TODAY at (855) 534-1774! Calling is easy: When you dial the number, you will automatically be connected to one of your Senator’s offices after a brief message. It may take several attempts to reach both your Senators, so keep calling!
Here’s what you can say when you are connected:
“I’m your constituent and a Flight Attendant. Studies show I can become fatigued at work. I’m calling to urge the Commerce Committee to include 10-hour, non-reducible minimum rest for Flight Attendants and a Fatigue Risk Management Plan in the FAA Reauthorization Bill. Thank you.”
For more information on our #Fightfor10 Campaign visit afacwa.org.
In Solidarity,
Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Melissa Osborne, Tim Green, Brice McGee and MEC Government Affairs Committee Chairperson Krystle Berry
AFA Online Issue Reporting Is Here!
Your AFA Alaska Master Executive Council (MEC) is excited to introduce the new AFA Alaska online support center. This new system is designed for you to document and report scheduling and reserve concerns, situations where you might be facing discipline, potential contractual grievances, and any other issue where you might need AFA support. The system will also allow AFA representatives to better track issues that are occurring, identify trends, and address and resolve issues with management.
You can access the system using the following link:
Reporting New Issues
You can report a new issue in the system by opening a ticket, just follow these steps:
- Visit http://support.afaalaska.org/
- Click the blue “Open a New Ticket” button
- Fill in your personal information (including a non-company email address)
- Select the help topic that relates to the issue
- Fill in the issue-specific information and provide details
From this screen, you’ll also be able to attach pictures, PDF files, screenshots, and other information that will help your AFA representatives to have more information available about the issue.
Once you’ve opened a ticket, you’ll receive a confirmation email and with a ticket number. Behind the scenes, your ticket will be assigned to an AFA representative who will assist you with the issue.
Checking on Open Issues
With your ticket number, you’ll be able to track the status of the ticket online, add additional information and attachments for your AFA representative to have available. To check on your ticket:
- Visit http://support.afaalaska.org
- Click the green “Check Ticket Status” button
- Enter your email address and ticket number
- Click the “View Ticket” button
Questions?
If you have any questions about the AFA online support center or need assistance with an issue, you can always contact your LEC Officers.
In Solidarity,
Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Melissa Osborne, Tim Green and Brice McGee
Combatting Rising Tensions in the Cabin
The past couple of months have been incredibly challenging for Flight Attendants after back-to-back in-cabin disturbances in the US were broadcast on social media. Those disturbances subsequently “broke the internet” and were widely carried by news outlets. The mob mentality response to the video clips, with little correct information about the incidents, has put Flight Attendants in the cross hairs. AFA immediately focused on a national de-escalation to keep travelers from coming to the plane with bias against crewmembers and the authority we must maintain to keep everyone safe.
Reinforcing Our Role as Aviation’s First Responders
AFA’s message in the media and on Capitol Hill has been to remind the public and our legislators that Flight Attendants are aviation’s first responders charged with the safety, health and security of the passengers in our care. AFA has cited the ever-shrinking personal space in main cabins and minimum staffing as some of the contributing factors to these recent incidents.
In case you missed it, the Today Show recently featured Flight Attendants talking about their perspective on conditions in the cabin. Flight Attendants reminded Matt Lauer and the public about the good job aviation’s first responders do to usher millions safely and efficiently to their destinations every single day. Matt Lauer reiterated this point to millions of viewers who also fly on our planes!
Passenger Incident Reporting Form
AFA has been receiving reports from Flight Attendants about a variety of situations in which they are feeling harassed by passengers. It is imperative that AFA begin collecting confidential data on these types of confrontations so that we can more effectively advocate on your behalf to management, regulators, legislators and the media. For instance, we want to know: (1) How frequently are passengers videotaping us, (2) What exactly are they filming and (3) Are they trying to incite emotions from Flight Attendants by saying or doing inappropriate things?
If you or your fellow Flight Attendants experience concerning behavior from a passenger(s), please take a moment to fill out a confidential reporting form by clicking on the following link. The form is very simple to complete. Filling out this form is optional (although greatly appreciated) and does not relieve you of other reporting requirements indicated in your Flight Attendant manual.
Passenger Incident Reporting Form »
*** If AFA releases any of the data to third parties, be assured we will remove any and all identifying information so that confidentiality is strictly maintained. ***
Thank you very much in advance for assisting AFA in combatting rising tensions in the cabin. Fly safe and continue to look out for each other.
In Solidarity,
Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Melissa Osborne, Tim Green and Brice McGee
[AS] Layover Hotel and Transportation Reminders
This message is for pre-merger Alaska Flight Attendants
The busy summer travel season is nearly upon us and is anticipated to be one of the busiest travel seasons on record. Along with the increase in travel comes the possibility of irregular operations and things going awry pertaining to layover hotels and transportation. As a reminder, management has a responsibility to provide hotel accommodations and corresponding transportation to and from the hotel to Flight Attendants on a layover. This information is contained in section 34 of the contract.
If you have a problem with your hotel or transportation, report it!
Management, in conjunction with their hotel vendor API, uses a website called My Crew Care to collect feedback from crew members on hotel and transportation issues. My Crew Care, can be accessed through the Flight Attendant Website from the main menu > Hotels > Hotel Links > My Crew Care.
In order to take action on issues with layover hotels and transportation, your AFA Hotel Committee needs to know when you have a problem. Reports submitted through My Crew Care are automatically routed to your AFA Hotel Committee so they can track issues and trends in our layover locations.
Save A Shortcut to My Crew Care on Your IMD
You can save a shortcut to My Crew Care on your IMD so that you have easy access to report hotel or transportation concerns when you’re on the go. The shortcut will appear just like any app icon on your IMD’s home screen. When you tap the icon, you’ll be taken directly to the My Crew Care website.
To add My Crew Care as a shortcut on your IMD home screen:
- Tap on Alaska Inflight Website
- Tap on the hamburger menu
- Tap on Hotel & Station
- Expand Hotel Links and select My Crew Care
- Tap on the Share button at the bottom of the screen
- Tap on Add to Home Screen
- Change the name to “My Crew Care” and tap on Add
- Press and hold until the shortcut icon “wiggles” and move it to your desired home screen
Management has put together a version of this instructions with screenshots included for easy step-by-step reference. You can access these instructions by clicking here (login required).
First Time Using My Crew Care System?
When you open the My Crew Care site for the first time, you’ll need to register with your alaskaair.com email address. After registering, the system will send you a confirmation email. From the confirmation email, click the link to confirm your registration. Once you complete this registration process, you won’t need to do it again. API has written a user guide for the My Crew Care system that you can access by clicking here.
Bed Bug Resources
Being aware of bed bugs and other in-room pests is important, especially going into summer. If you encounter bugs in your hotel room, immediately report the situation to the hotel for resolution and file a report in My Crew Care. We’ve put together some information about bed bugs, including how to inspect your room for bugs upon arrival and how to tell the difference between bed bugs and other bugs. You can find these resources through the Hotel Committee page of the AFA Alaska website or by clicking here.
Your Local Hotel Committee Is Here to Help
Members of your Local Hotel Committee are here to assist you with addressing any layover hotel or transportation-related concerns. You can find contact information on the Hotel Committee page of the AFA Alaska website.
In Solidarity,
Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Melissa Osborne, Tim Green, Brice McGee, MEC Hotel Committee Chairperson Laura Hinojosa and MEC Hotel Committee Vice Chairperson Jodi Snow
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