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[AS] New Crew Tracking System and Payroll Disputes

This message is for pre-merger Alaska Flight Attendants

AFA is not okay with the situation

The Master Executive Council (MEC) sent out a “Trip Trades/Pickups and Screenshots” communication on September 20, 2017, that generated a number of concerns from the membership. We wish to clarify the intent of that communication and to assure you that AFA is definitely not okay with the situation.

Our new crew tracking system is a hot mess

Let’s be honest: From the Flight Attendant perspective, our new crew tracking system is a hot mess. As just one example, pairing values sometimes change due to reasons unknown as of this writing. Crew Administration has been taking the position that in order to guarantee pay when a pairing value has changed on the roster or is different than listed in the bid packet, then there needs to be a screenshot as proof. Otherwise, Crew Administration generally has not been paying the difference.

Documentation (e.g. screenshots) is generally needed as evidence in order for claims to be successful

In order for AFA to successfully achieve pay protection for a Flight Attendant pursuant to CBA §10.W [Scheduling Errors], management has usually been requiring objective evidence to substantiate the pay claim. One of the easiest ways for a F/A to provide evidence to AFA in order to help us advocate on your behalf is to take a screenshot of the pairing.

Similarly, if F/As wish to bring forward complaints to the state or to file a lawsuit, then documentation (e.g. screen shots) is generally needed as evidence in order to be successful. When you also consider that F/As can only look back 60 days on their respective rosters, then screenshots seem like one of the easier methods of verifying activity. AFA’s primary goal here is to get you paid correctly as soon as possible, which is why we recommended screenshots in the previous communication.

The law says the burden of proof for wage claims lies with the employer, not the employee

That being said, AFA believes the scheduling and payroll situation is completely unacceptable. Your AFA leaders and representatives advocate to management on a near-daily basis that Flight Attendants are being denied the tools to successfully manage their schedules and to verify their pay. Thankfully, AFA and management recently arrived at the same understanding on one very important point: The law says the burden of proof for wage claims lies with the employer, not the employee.

Consequently, AFA is advising F/As that you should not be required to provide screenshots to management in order to be properly compensated. However, AFA will continue to ask members who request our assistance with pay discrepancies to supply us with screenshots and any other available documentation so that we can research and resolve your disputes.

Jeff Butler’s October 3rd “JCTE and Payroll” email is a step in the right direction

The MEC appreciates Vice President of Inflight & Call Center Services Jeff Butler acknowledging the issues in his October 3rd “JCTE and Payroll” email, which is a step in the right direction. AFA is committed to continuing to work with management and advocating on your behalf to resolve these issues as soon as possible.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green, Brice McGee; MEC Grievance Committee Chairperson Stephanie Adams and MEC Grievance Committee Representative Christina Frees

[AS] Trip Trades/Pickups and Screenshots

This message is for pre-merger Alaska Flight Attendants

It has come to our attention that management is requiring screenshots of a Flight Attendant’s roster and the pairing in question if a Flight Attendant is requesting pay protection.  Management has not yet put out an official communication stating this.  AFA has several recent examples where management has denied activity claim forms without this information.

Due to the position that management appears to be taking, AFA highly recommends taking a screenshot of all pairings that you pick up or trade into, along with a picture of your roster with the pairing showing.  This will help to resolve any dispute surrounding pay protection should one occur.

If payroll denies your activity claim form, please contact your LEC Officers for assistance.  You can find contact information for your LEC Officers on your Local Council page of the AFA Alaska website.  Alternately, you can file report using the AFA Online Support Center at http://support.afaalaska.org/.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green, Brice McGee, MEC Grievance Committee Chairperson Stephanie Adams, and MEC Grievance Committee Representative Christina Frees

[AS] Maternity Leave Grievances

This message is for pre-merger Alaska Flight Attendants

Last month, management granted our grievance #36-99-2-24-17 (Violation of Section 15.M.1.a & 2.a, Failure to Allow Minimum Coordination While on Maternity Leave).  Information about the grievance was published on August 7.  The grievance applies to the time period of 6/8 weeks post-birth to the 120th day post-birth.  It mandates that management follow our contractual provision to allow a Flight Attendant to use minimum coordination with sick leave and/or vacation from 6/8 weeks’ post-birth to 120 days’ post-birth.  Previously management required maximum coordination with at least 70 TFP of sick leave monthly.  That was a huge win for all Alaska Flight Attendants.

Recently, management sustained another grievance #36-99-2-25-17 (Failure to Allow Minimum and/or Maximum Coordination While on Maternity Leave) which encompasses 121st day post-birth up to one to eight months leave post-120th day.  Again, this mandates that management follow our contractual provision to allow a Flight Attendant to coordinate minimum or maximum sick leave and/or vacation from one month up to eight months following the 120th day post-birth.  This was even a bigger win for all Alaska Flight Attendants.

These sustained grievances mean that a Flight Attendant on maternity leave, may use minimum or maximum sick leave/vacation per section 15.M of the contract.  They will get paid when they are on a longer maternity leave and will be eligible for active employee rates for insurance for as long as 8 months following the 120th day post-birth (up to a year post-birth).  This will allow Flight Attendants to stay off work much longer with their newborns while receiving pay from their sick leave and/or vacation banks and maintaining active rate insurance.  This will also allow the look back calendar to be applied in calculating flight attendants TFP toward the yearly 480 requirements for vacation, insurance and uniform benefits.

If you have any questions about maternity leave, please contact your Local Benefits Committee Chairperson (or Local Benefits Committee Member who specializes in maternity-related issues).  You can find contact information on your Local Council’s Committee page of the AFA Alaska website.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green, Brice McGee and MEC Grievance Committee Chairperson Stephanie Adams

[AS] Open Time Update – September 2, 2017

This message is for pre-merger Alaska Flight Attendants

What is “Back to Book”?

The “Back to Book” Open Time system is the trading system outlined in the 2006-2010 Flight Attendant Agreement as modified by the 2011 AFA Arbitration Award No. 6-99-2-18-11 “Withholding Open Time.” This modified trading system was in place 2012-2015. The contractual language associated with this system is found in CBA §12.F [Exchange of Sequences – Back to Book: Open Time Trading]. The “Back to Book” Section 12 Exchange of Sequences follows the regular Section 12 and precedes Section 13 Uniforms in your contract. The arbitration award follows LOA 6 Contract Implementation Schedule and precedes the index.

What is the Status of “Back to Book”?

It has been three months since our last Open Time update (“Open Time Negotiations Update – June 1, 2017”), so it is not a surprise that Flight Attendants have been inquiring about the “Back to Book” Open Time system. As indicated in the last update, AFA filed a grievance earlier in the summer disputing management’s failure to to provide sufficient IT resources for reverting Back to Book. That grievance was subsequently sustained by management, which essentially means management agrees with AFA’s position. Management further agreed to remedy the situation by contracting with Jeppesen to program Back to Book.

It is ridiculous that a whole year has passed after ending the Open Time Trial, yet very little progress has been made toward actually programming Back to Book into the new Jeppesen Crew Access (JCA) crew tracking and trip trading system. Management has been citing “IT limitations” as the reason why reverting Back to Book is still so delayed. (“If reverting, the timeline for rolling back will be dictated by IT limitations” per §12.F.9.a [Exchange of Sequences: Open Time Trial]). Management and Jeppesen claim that all available resources have been allocated to implementation of JCA.

Representatives from the Master Executive Council (MEC) and Alaska Airlines management have met several times recently to have frank discussions about the entire situation. Some of these meetings have included representatives from Jeppesen. The MEC’s goal in these meetings has been to achieve implementation guarantees for programming the new Open Time Tentative Agreement (TA) reached back in May and/or programming Back to Book. As you may recall, the MEC unanimously voted against releasing the Open Time TA due to a lack of implementation guarantees. Unfortunately, the meetings have been depressing.

Management is not inclined to agree to implementation guarantees without confident estimates about when the work would be completed. Further complicating the programming of a replacement Open Time system is the reality that Jeppesen and Alaska management have limited resources. Those resources are stretched even more thinly due to merger-related projects that have aggressive deadlines and several key staffing changes at Jeppesen and in Inflight management.

Finally, the eMaestro system is totally and irrevocably gone. Jeppesen cannot simply ‘flip a switch’ and resurrect eMaestro and/or Back to Book Open Time. Going Back to Book requires Jeppesen to completely replicate the Back to Book trading rules in JCA. Even if implementation were seamless, the “new” Back to Book system would have a significantly different look and feel than in eMaestro.

The very preliminary estimate for programming Back to Book is late summer next year. Based on our recent and ongoing experience with JCA implementation, let’s just say that the MEC does not have confidence that Back to Book—or a completely new Open Time system—will be implemented on time or without glitches.

AFA and management are meeting again early next week to discuss our options. The MEC will provide another update after that meeting. After all the disappointments with extremely delayed implementation timelines and a disastrously executed transition to the new trip trading system, you deserve better!

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green and Brice McGee

[AS] Good to Know: Tips from Your Grievance Committee

This message is for pre-merger Alaska Flight Attendants

Maternity Grievance

AFA is pleased to announce that the Company recently sustained Grievance 36-99-2-24-17 (Violation of Section 15.M.1.a & 2.a Failure to Allow Minimum Coordination While on Maternity Leave).

What does this mean for Flight Attendants?  Flight Attendants may coordinate the minimum amount of sick leave or vacation with their Maternity Leave, beginning either 6 weeks (vaginal birth) or 8 weeks (Caesarian birth) post-delivery through 120 days post-delivery per sections 15.M.1.a and 2.a of the Flight Attendant CBA.  The application of this contractual provision has been inconsistent at best.  This sustained grievance provides that the Company agrees to comply with the contractual language.

If you initially requested minimum coordination from 6/8 weeks post-delivery to 120 post-delivery and were denied, it may be possible to retroactively switch from maximum coordination to minimum coordination if you repay the difference between your requested minimum sick leave or vacation and the amount you were required to use (including taxes).  If it occurred in a prior year, you may need to file an amended tax return.  If you coordinated with either minimum or maximum sick leave or vacation during this specific time period, you were eligible for insurance at the active employee rate.  If you paid for COBRA coverage, you may be eligible for a refund.

If you are affected by the outcome of this grievance and need assistance on how to proceed, please contact the MEC Grievance Committee at grievance@afaalaska.org.

Social Media

AFA has noticed an increase in discipline derived from social media postings.  Please be responsible with your postings to protect yourself.  Even if you think your settings are private, posts are still making their way to supervisors—sometimes from other Flight Attendants.  Familiarize yourself with the Company’s social media policy so as not to put yourself at risk of possible discipline.  You can find a summary of this policy at http://splash.alaskasworld.com/documents/social_media_policy.asp (Alaska sign-on required).

Co-Worker Concerns

If you experience a concern or conflict with a co-worker, please contact your Employee Assistance Program (EAP)/Professional Standards Committee rather than management.  EAP/Professional Standards Committee Members are fellow Flight Attendants who receive special training on resolving these issues.  If the concern goes directly to management, it will almost always lead to discipline/termination for your fellow Flight Attendant.

You can always find Professional Standards contact information on the EAP/Professional Standards Committee page of the AFA Alaska website.

Union Representation

You are entitled to AFA representation when you have a discussion or meeting with management and the possibility of discipline exists for you, another Flight Attendant or another employee. If a supervisor contacts you, you have a right to ask, “Could this conversation result in discipline?”  If so, we recommend that you tell the supervisor that you would like an AFA representative before having any further discussion.  The supervisor should provide you with the name and phone number for your Local Executive Council (LEC) President.  Regardless of whether there is a possibility of discipline, you can always contact your Local Grievance Committee for AFA representation.  You can find contact information for your Local Grievance Committee on the AFA Alaska website.

Representation While on Probation

Probationary Flight Attendants may also ask for an AFA representative to be present in a supportive (non-representational) role.  Again, if you are asked to provide a written statement or account of events, you are always entitled to confer with an AFA representative prior to doing so; this is also true for probationary Flight Attendants.

Requests by Supervisors for Supporting Documentation

Recently, AFA has noticed an uptick in management requesting additional information to help support statements provided by Flight Attendants during investigatory meetings.  These requests by supervisors have included credit card or bank statements, phone or messaging records, and names/contact information of non-employees (babysitters, roommates, or others).

If at any time a supervisor or manager asks a Flight Attendant for additional documentation such as the items mentioned above, you should decline the request and contact a Grievance Committee Member or LEC Officer immediately.

DOT Drug Testing

Testing on Layovers

The Company has recently increased the amount of drug testing that is being conducted after completing a duty period mid-sequence/on layovers.  They are required to provide transportation to/from the hotel on a layover.  Drug abatement should be pre-arranging additional transportation for the Flight Attendant as they know they are going to be conducting the test in advance.

Proposed Changes to Drug Testing

The US Department of Transportation (DOT) has issued a notice that it is proposing to add four commonly prescribed medications to its testing program.  These 4 medications fall under a category of drugs known as opioids.   They include Hydrocodone, Hydromorphone , Oxycodone, and Oxymorphone.  The new DOT rule is projected to take effect sometime after October 1, 2017.  You can find more information about the proposed changes in a July 13 AFA communication entitled IMPORTANT: Changes To Airline Drug Testing.

Trip Trading

The Jeppesen Crew Access (JCA) trading system continues to experience programming challenges.  One ongoing issue with the system is the inability for Flight Attendants to see their own trip trade/grab post in the trip pool.  Because Flight Attendants cannot see their posted grabs or trades, sometimes the trips are unintentionally posted in the wrong trade classification (trade v. grab) with no way to verify that the post is incorrect.

Please note if a trip is posted for trade with no comments, common sense would dictate that it was likely intended to be posted as a grab.  If there is a question, please be considerate of your fellow Flight Attendants and reach out via phone or email before making a trade.

Questions?

For further questions, contact one of your LEC Officers.  Contact information for your LEC Officers can be found on your Local Council page of the AFA Alaska website.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green, Brice McGee and MEC Grievance Committee Chairperson Stephanie Adams

Protect Yourself From Potential Discipline on Social Media

Our Grievance Committee would like to provide background on social media, protected classes, and discipline. Federal protected classes include race, color, religion, sex (including pregnancy, sexual orientation, or transgender status), national origin, age, disability, or genetic information.  Alaska’s People Policy says: Personal Conduct22. Threatening, intimidating, or discourteous behavior, including abusive, profane, or obscene language, acts, […]

Human Rights & Equity Committee Meeting Recap – 1st Quarter 2026

On Wednesday, March 25, our AFA Human Rights & Equity Committee Chairpersons met to discuss their ongoing activism to raise awareness and create positive change within our workplace and community. Your representatives attending the meeting included Louise Borras (LAX-pmAS), Bruni Agosto-Pinal (LAX-pmHA), Aaron Miller (PDX), Nyachan Chuar (ANC), and Yan Yan Teague (SEA). MEC Human […]

Pre-Merger Hawaiian Inflight Service Committee Update – March 2026

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Joint Contract Negotiations Session 13 – March 2026

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Scheduling Committee Meeting Recap – March 2026

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