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        You are here: Home / Archives for Latest News

        Recurrent Training 2020 – Part 6

        February 10, 2020 23:00

        Breaking news!


        Limited self-correction during door evacuation drills

        The Master Executive Council (MEC) has been informed that limited self-correction is now allowed during door evacuation drills in one specific circumstance. Flight Attendants are expected to come to Recurrent Training (RT) prepared to demonstrate proficiency by using verbatim evacuation commands. However, if the (incorrect) command “STAND BACK” is corrected to “STAY BACK, STAY BACK, STAY BACK…” during an evacuation drill evaluation, then this will be considered successful.

        If self-correction occurs as described above, then the Inflight Instructor will debrief with the student after the evaluation is complete. The purpose of the debrief is to ensure the student is clear on the Flight Attendant Manual (FAM) standard of “STAY BACK – STAY BACK” (no “STAND BACK”). For now, this will be the only self-correction allowed during evacuation drills.


        Proposed redesign of the Special Track Training submitted to the FAA

        Management submitted the proposed redesign of the Special Track Training to the FAA today. The FAA has up to 16 working days to accept or reject the proposal. In the interim, AFA and management have agreed to not allow any Flight Attendant to proceed to the fourth drill attempt; affected FAs are currently being pay protected while we wait for the FAA’s response.


        Additional approved exceptions to the verbatim evacuation commands

        Again, Flight Attendants are expected to come to RT prepared to demonstrate proficiency by using verbatim evacuation commands. However, one more variant on “plane” that is used throughout the British Commonwealth has been added to the approved exceptions: aeroplane. Flight Attendants will be deemed proficient and therefore successful in completing their evacuation evaluation if they inadvertently use any of the now five approved exceptions: “the,” “airplane,” “aeroplane,” “aircraft” and “jump.” Italicized text inside of parenthesis indicate the approved exceptions to the verbatim evacuation commands:

        “Heads down, stay down” / “Open seatbelts — Open seatbelts” / “Stay back — Stay back” / “You two, stay at the bottom” / “Help (the) people off” / “Send them away from the plane (/ airplane / aeroplane / aircraft)” / “Leave everything” / “Exit here” / “Jump (Jump)”.


        The MEC anticipates publishing another RT update following our meeting this coming Wednesday with one of the FAA Cabin Safety Inspectors assigned to Alaska Airlines or pending any new developments.

        In Solidarity,

        Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Matt Cook, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green and Brice McGee

        Filed Under: Inflight Training Committee, Latest News Tagged With: 2020, recurrent, recurrent training, RT

        Recurrent Training 2020 – Part 5

        February 10, 2020 12:00

        During the two-week pause of Recurrent Training (RT), management has redesigned the program with the assistance of a vendor that was contracted to help facilitate the process changes. Many of those changes were solidified through an alpha test of the redesigned RT 2020 and subsequent beta test over the past week. AFA leadership participated in the tests along with senior Inflight Instructors and a small group of line Flight Attendants.

        Management sent an “RT Improvement Plan” email (February 8, 2020) on Saturday that outlined what Flight Attendants can expect for the relaunch of RT on Monday, February 10. Not surprisingly, many of you had questions or concerns about that communication.


        Summary of and commentary about the RT Improvement Plan

        Hands-on time has increased from 90 minutes with no time allocated for emergency equipment to 2.5 hours including doors and emergency equipment.

        However, 2.5 hours is still not enough because of resource constraints. Once one factors in the number of students, instructors, drills, etc., an individual FA will likely have only a few minutes for any particular door drill. The Master Executive Council (MEC) strongly believes management should allocate more hands-on time.

        Thirty minutes of hands-on training is now available before the start of every RT class.

        AFA has lingering concerns with the emphasis on voluntary uncompensated training outside of negotiated training hours. This is not an acceptable long-term solution due to the totality of the circumstances.

        Scheduled open houses to allow for voluntary practice time on equipment.

        Same objection as above: Voluntary uncompensated training outside of negotiated training hours is not an acceptable long-term solution.

        The completion packet has been streamlined by condensing the number of drills from 31 to 20.

        Condensing is good, but AFA has advocated for more trimming where allowed by regulation.

        The instructors are again able to provide direct feedback after unsuccessful drill attempts.

        Direct feedback should never have been eliminated in the first place. The MEC believes this is an epic fail on management’s part.

        Instructors audited the program content for accuracy. 

        Excellent! However, who thought it was a good idea to not have the instructors audit the program content for accuracy before now?

        Upgraded the RT website to enhance the user experience.

        The upgrades are subtle, so the MEC questions how much this will actually enhance the user experience. However, we do appreciate the effort.

        Pre-class material, videos, and classroom content has been audited to ensure accuracy.

        Is it painfully obvious that quality assurance is extremely under-resourced in Inflight Training?


        Topics still being actively explored

        Separately, the Master Executive Council (MEC) has taken part in several meetings with management this past week for continuing discussions about the evolving RT situation. A key discussion occurred on Thursday with Vice President of Inflight Ron Calvin, VP Labor Relations Jenny Wetzel, VP Safety & Security Max Tidwell, VP Flight Operations John Ladner, MD Inflight Operations Michaela Littman and MD Labor Relations Carmen Williams.

        Topics of particular interest that are still being actively explored:

        • Revamping the “Special Track Training” program. (A Flight Attendant is currently put into Special Track Training following the third unsuccessful attempt of any drill evaluation.)
        • AFA’s grave concerns regarding potential termination of employment following a fourth unsuccessful attempt.
        • Whether self-correction during drill evaluations was possible. Management committed to clarifying with the FAA and to report back as soon as possible.

        Management intends to submit a proposal to the Federal Aviation Administration for a redesigned Special Track Training program early this week that will hopefully resolve the first two issues above. The FAA has up to 16 working days to accept or reject the proposal. In the interim, AFA and management have agreed to not allow any Flight Attendant to proceed to the fourth drill attempt; affected FAs are currently being pay protected, but this doesn’t lessen the emotional impact.


        Accountability and oversight

        AFA has asked management to disclose which specific changes to the RT program were required by the Federal Aviation Administration (FAA) as a result of its audit of the Inflight training program last fall and which changes were management’s discretion. The parties will continue that conversation this week. Additionally, the MEC is scheduled to meet with one of the FAA Cabin Safety Inspectors assigned to Alaska Airlines this coming Wednesday.


        We anticipate publishing another RT update in the coming days pending any new developments.

        In Solidarity,

        Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Matt Cook, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green and Brice McGee

        Filed Under: Inflight Training Committee, Latest News Tagged With: 2020, recurrent training, RT, training

        AFA Update – February 7, 2020 *REVISED*

        February 7, 2020 18:00

        **Revised with new information as of February 7, 2020 6 PM PST**

        In This Edition

        • Recurrent Training 2020 – Interim Update
        • Flight Attendants Call for Responsible Halt to China Flights
        • Maternity Roundtable Event

        Recurrent Training 2020 – Interim Update

        Master Executive Council (MEC)

        Since last week’s AFA update on Recurrent Training (RT), management has been working to make changes to the program based on feedback from Flight Attendants and our AFA representatives.  Several AFA officers and representatives have been observing and auditing this process to ensure contractual compliance and to advocate for positive changes to the program for all Flight Attendants.

        Management has advised the Master Executive Council (MEC) that they will be releasing several communications over the next few days related to the status of the RT program and the timeline for classes to be relaunched.  The MEC plans to release an additional update early next week in response to management’s communication.


        Flight Attendants Call for Responsible Halt to China Flights

        Air Safety, Health, & Security Committee (ASHSC)

        AFA International issued this statement following last night’s travel advisory change by U.S. State Department to “do not travel to China” and the declaration by the World Health Organization (WHO) that the coronavirus is a “global health emergency”:

        “AFA is calling for clear direction from our government to U.S. airlines to pull down all travel to China until the spread of coronavirus is contained. The government must work with our airlines to discontinue all service, with consideration for evacuation of flight crew, and with consideration to service that facilitates efforts by public health officials to contain spread of the virus,” stated Sara Nelson, AFA-CWA International President.

        “The coronavirus may be spread by infected persons not yet displaying symptoms. For this reason, it is critical that any crew potentially infected through travel to and from China not be assigned to any additional flights until safely through the fourteen day incubation period. These crews must be pay protected for any scheduled flights and provided with the means to get food and other supplies while remaining out of public contact. This action is also on the AFA communicable disease checklist provided to all of our airlines again on January 21, 2020.

        “We need responsible leadership from our government and we need it now. We will continue to work with our airlines, who have been exceeding precautions suggested by the administration – albeit now these actions are clearly not enough. This must end now. This is an emergency and our government must take a leadership role, in consultation with all stakeholders, in order to end this public health threat and protect American workers.”


        Maternity Roundtable Event

        Benefits Committee

        Are you having a baby in 2020 or just thinking about it?  AFA Council 19 (Seattle) will be hosting a Maternity Roundtable event on March 27 from 11 to 3 PM.  Come have your questions answered related to maternity leaves, benefits, and other work-related considerations.  Though the event will be held in Seattle, it is open to all Flight Attendants regardless of base.

        Location

        SeaTac Office Center South Tower
        18000 Pacific Highway South 
        Earhart Conference Room, Lower Plaza Level 
        SeaTac, WA 98188

        The building is a short walk from the airport, located in the same building as 13 Coins Restaurant (between the Hilton and Radisson hotels).  Free parking is available.

        Conference Call Option

        For those who are interested in participating but are unable to attend in person, a conference call option will be available.  Please indicate your interest in participating by conference call when sending your RSVP and the call-in information will be provided to you.

        RSVP

        Please RSVP to SEA Local Benefits Committee Chairperson Kathy O’Malley by email at benefitsassist@hotmail.com or by text at (425) 238-8219 if you are interested in attending.

        Filed Under: Air Safety, Health, & Security Committee (ASHSC), Benefits Committee, Inflight Training Committee, Latest News, Master Executive Council (MEC) Tagged With: 2019, China, maternity, novel coronavirus, recurrent training, RT

        AFA Update – January 30, 2020

        January 30, 2020 17:00

        In This Edition

        • Novel Coronavirus Outbreak
        • Black History Month AFA Pin
        • Negotiating Committee Interviews
        • Uniform Returns & Packing Materials
        • REMINDER: Contractual Supporting Documents
        • Managing Negativity

        Novel Coronavirus Outbreak

        Air Safety, Health, & Security Committee (ASHSC)

        The novel coronavirus that originated in Wuhan, Hubei Province, China, in December 2019, is creating growing concern for air travel. The first known case has now been confirmed in the United States. AFA is contacting our airlines in an effort to put in place information and precautions for crewmembers. We are sharing what we know about the virus now, although health officials are still determining the full implications of the virus and how it is spread.

        NOTE: It is important that crew redouble efforts to take the best steps against spread of communicable disease. Review personal safety and universal precautions in section 4.200 of the Flight Attendant Manual (FAM).

        The Centers for Disease Control and Prevention (CDC) Situation Summary for the 2019 Novel Coronavirus remains a good source of up-to-date information on the rapidly changing situation.

        AFA is calling on all airlines to institute emergency measures immediately, including providing crew members the latest information regarding the 2019-nCoV outbreak, identification of signs/symptoms of illness (in oneself and others), and procedures to manage potentially ill persons – utilizing information from relevant U.S. authorities including the CDC, the National Institute for Occupational Safety and Health (NIOSH), the Occupational Safety and Health Administration (OSHA), and international authorities including the World Health Organization (WHO) and the International Civil Aviation Organization (ICAO). We are also encouraging airlines to adopt AFA recommendations from our Communicable Disease Incident Response Checklists.We will provide additional updates as more information is available. We will continue to press airlines for action on this as we work to keep aviation’s first responders, our counterparts in the flight deck, and our passengers safe and healthy. 


        Black History Month AFA Pin

        Master Executive Council (MEC)

        At the December 2019 meeting of the AFA Executive Board, a resolution was unanimously passed in recognition of February as Black History Month.   The resolution established a special commemorative pin for AFA Members to wear throughout the month of February.

        Black history month AFA pin

        Our Local Executive Council (LEC) Officers have been provided with a limited supply of these special edition pins and will soon be making them available to you.  Please be on the lookout for information directly from your LEC Officers with instructions on how you can obtain your own Black History Month AFA pin! 


        Negotiating Committee Interviews

        Master Executive Council (MEC)

        Our current Joint Collective Bargaining Agreement (JCBA) becomes amendable on December 17, 2021 but also contains an early opener clause for the negotiating process to begin as early as December 2020.  In anticipation of early openers, the Master Executive Council (MEC) will be conducting interviews for the Negotiating Committee during the March Regular MEC Meeting, to be held March 10 and 11, 2020.  All three Negotiating Committee positions are up for interview and consideration.  Per the AFA Constitution & Bylaws, the MEC President is the chairperson of the Negotiating Committee and rounds out the Committee as the fourth member.

        The Negotiating Committee is charged to negotiate and institute the needs and desires of the Flight Attendants into an effective collective bargaining agreement (CBA).  The Committee should have a good working knowledge of the current CBA and be willing to devote their full time to the Committee during negotiations.  The members of this Committee shall serve as the CBA Interpretation Committee until a new agreement is completed.

        Selection of Committee Members

        • Any person seeking a position on the Negotiating Committee must submit a resume to the MEC
        • Committee Members will function until a new Committee is selected
        • The Chairperson of the Negotiating Committee will be the MEC President or her/his designee
        • Committee Members are selected by majority vote of the voting members of the MEC (LEC Presidents)

        Committee Member Duties & Responsibilities

        The duties and responsibilities of the Negotiating Committee shall include the following:

        • The Committee, with the advice of the Staff Negotiator shall have the authority to conclude an agreement, subject to the provisions of Article XII of the Constitution and Bylaws.
        • All members of the Committee, including alternates whenever possible, shall complete a negotiations training seminar prior to writing an “opener.”
        • Be familiar with Union policy and keep abreast of new developments in the industry.
        • Utilize the facilities and resources of the Union and the experience and knowledge of Union Officers, International Office staff and study committees of the Union. (eg., Legal, Retirement and Insurance, Wage and Working Conditions, etc.).
        • Maintain a current record of the:
          • Financial condition of the company.
          • Management lines of authority and methods of communication.
          • Operations statistics and experiences of the airline which may be used in bargaining, grievances, litigation, etc.
        • Be familiar with the wishes of the Flight Attendant group with respect to wages, working conditions, and work rules, through, for example, system-wide distribution of contract surveys, periodic road shows, etc.
        • Prepare the contract opener with the advice of the Staff Negotiator
        • Provide regular updates to the membership on the status of negotiations
        • Proof CBA language and agree with the Company on implementation and effective dates
        • Review tentative agreement with the MEC
        • Prepare membership summary package and Roadshow schedule
        • Present the tentative agreement to the members
        • Proof printed agreement and prepare CBA index
        • Prepare CBA interpretations for new concepts
        • Remain available as a resource for interpretations
        • Maintain a complete record of the negotiations, including proposals, notes and communications, and such record is the property of AFA-CWA.  A copy of this record will be forwarded to the International Office by the Negotiating Committee.
        • Maintain contact, through the MEC President, with IAM, ALPA, TWU, AMFA, and other applicable labor unions on property

        Flight Pay Loss Reimbursement

        Flight pay loss (FPL) reimbursement will be provided to Negotiating Committee Members at the rate of 6 TFP at “A” pay for 8 hours of work.  FPL is not reimbursed for days that solely contain travel to/from an activity.

        Expressing Interest and Interview Scheduling

        The MEC will hold interviews during the March Regular MEC meeting from March 10-11, 2020.  Bid around the interview date or plan to arrange your schedule accordingly to accommodate.

        Interested candidates should submit an expression of interest and resume online at https://forms.gle/6vj5XPxDwv9x54eb9.  The deadline for submissions is 5 PM Pacific time on Tuesday, March 3.  After that time, MEC Secretary-Treasurer Linda Christou will contact qualified candidates to schedule a specific interview time.

        Please note that in order to submit an expression of interest, you must have a Google account.  If you do not have a Google account, you can create one for free at https://accounts.google.com/signup.

        Questions?

        Any questions regarding the Negotiating Committee positions or application process should be directed to MEC President Jeffrey Peterson at jeffrey.peterson@afaalaska.org.


        Uniform Returns & Packing Materials

        Uniform Committee

        Our Uniform Committee has recently received reports that some Flight Attendants have been told that their uniform return shipments were improperly packed when dropping them off at FedEx shipping locations.  Some Flight Attendants have been told by FedEx personnel that they would be required to purchase additional packing supplies including “fill” material to prevent the contents in the package from shifting. 

        According to paragraph B.7 of the Flight Attendant Custom Uniform 2020 Letter of Agreement, Inflight management will assist Flight Attendants with uniform returns and provide appropriate packing supplies at no cost to the Flight Attendant upon request.  If you experience a problem with FedEx personnel accepting your return shipment due to the way it is packaged, it is recommended that you bring the package to an inflight supervisor at any base and ask them to provide the necessary packing materials and assist you with sending the shipment back to Unisync. 

        Questions?

        If you have any questions, please contact your Local Uniform Committee.


        REMINDER: Contractual Supporting Documents

        Contract Committee

        When there is a disagreement or difference of opinion regarding the intent of contractual language or how a contractual provision should be applied, AFA and management work through an established process to attempt to resolve the dispute.  Depending on the issue at hand, the resolution might be documented in one of several forms: a letter of agreement, memorandum of understanding, labor memorandum, or contractual settlement agreement.  Regardless of the format, these documents are contractually enforceable and supplement the provisions of our collective bargaining agreement.

        To allow for the easiest possible access, these contractual supporting documents can easily be accessed from the contract home page of the AFA Alaska website at https://afaalaska.org/contract.  You can also access them on your IMD through the Good Reader app by tapping ASFASupplemental > Collective Bargaining Agreement.

        Questions?

        If you have any questions about contractual supporting documents, please contact your LEC President.


        Managing Negativity

        Employee Assistance Program (EAP)/Professional Standards Committee

        Many work environments have at least that one negative person whose only way of communicating is through a string of complaints.  Escaping that individual at 30,000 feet is difficult. Relentless negativity tears away at our resiliency and ability to ignore the behavior.  While we cannot change the way other people behave, we can change the way we react.  Below are suggestions which may help you manage our own responses to negative communication and limit its impact.

        Don’t Take it Personally

        Negative individuals tend to find something wrong in almost every situation. Being negative may also be one’s main way to engage or connect with others. Negativity is sometimes correlated with self-esteem and inter-generational communication patterns.  A person who chronically finds problems with other people may truly be unhappy with themselves and/or demonstrating the strong influences of familial communication.

        “You” and “I”

        Replace “you” statements with “I” statements.  People feel attacked when their behavior is directly pointed out.  Feeling attacked causes the person to become defensive and may create unnecessary conflict.  For example, instead of “You always complain about working with her, and it gets old.” try “I feel uncomfortable when people discuss their feelings about our co-workers with me.”  

        Make it a Challenge

        Try to say something like “We always seem to have something to talk about, but it is usually negative.  Let’s only talk about cheerful situations today.”  Beginning with a positive comment increases the probability your listener will be receptive.  Giving feedback in this manner may also allow you to point out the negative tone of conversation of which the complainer maybe unaware.  

        Offer or Seek Assistance from Your AFA EAP

        Allowing a person to bombard you with their negativity may actually reinforce that behavior.  Everyone manages some negativity in their lives.  It is important for your own mental health to limit the accumulation of others’ issues. If someone is clearly struggling, remind her/him that AFA EAP offers confidential assistance.  Say something like “You know it sounds like it might be helpful for you to give our EAP a call.  I think they might be a good listener and resource for you.”  Then, give them AFA EAP’s number: (949) 470-0493.  Remember, AFA EAP is also available to you to help you maintain your resiliency in dealing with negativity.  

        Filed Under: Air Safety, Health, & Security Committee (ASHSC), Contract, EAP/Professional Standards Committee, Grievance Committee, Latest News, Master Executive Council (MEC), Uniform Committee Tagged With: 2019, AFA Pin, Black History Month, novel coronavirus, uniform, Unisync

        Recurrent Training 2020 – Part 4

        January 28, 2020 21:00

        The Master Executive Council (MEC) met with management earlier today in Seattle to discuss our questions and concerns regarding Recurrent Training. Members of the AFA Inflight Training Committee; Grievance Committee; Air Safety, Health and Security Committee; and Scheduling Committee also joined us for the discussion. Management was represented by Executive Vice President (EVP) and Chief Operating Officer (COO) Gary Beck, Vice President of Inflight Ron Calvin, VP Labor Relations Jenny Wetzel, VP Safety & Security Max Tidwell, Managing Director (MD) of Inflight Strategy and Support Mary Avey, MD Inflight Operations Michaela Littman, MD Labor Relations Carmen Williams and other senior leaders of the Inflight division.


        Focus on two themes

        Your AFA leaders focused on two themes:

        • Holding management accountable, and
        • Demonstrating proficiency over perfection.

        Questions asked of management

        We submitted several hard questions to management, including but not limited to:

        • Which specific changes to the Recurrent Training (RT) program were required by the Federal Aviation Administration (FAA) as a result of its audit of the Inflight training program last fall and which changes were management’s discretion?
        • Is management aware that the current training program has created an environment of anxiety and fear in which Flight Attendants are now questioning their abilities to handle emergency situations?
        • Is management willing to revise RT 2020 in order to provide Flight Attendants with greater clarity of expectations and improved resources and tools?

        Changes sought by AFA

        AFA advocated for several changes to RT 2020, including but not limited to:

        • Ending the practice of “management only” classes and to mix management personnel into as many classes and locations as possible
        • Providing adequate “hand-on” practice time prior to drill evaluations for evacuations, emergency equipment and CPR
        • Live demonstration of each evaluation scenario for evacuations, emergency equipment and CPR
        • Ability for a Flight Attendant to self-correct during an evaluation
        • Allow an evaluator to provide feedback to a Flight Attendant following an unsuccessful evaluation
        • ‘Forgive’ all Flight Attendants currently in the Special Track Training program (who were placed into the program following two unsuccessful drill evaluations)
        • Significantly revise or drop the Special Track Training program (remediation training, retention check and check ride)
        • No termination of employment following an unsuccessful fourth drill evaluation

        Management took ownership, but we remain ‘cautiously skeptical’

        Management took ownership of the disastrous state of the RT program, but the MEC will remain ‘cautiously skeptical’ until we see meaningful solutions put into action. However, Ron committed to ending the practice of “management only” RT classes and to mix management personnel into regular RT classes throughout the system.

        Inflight management has canceled all Recurrent Training and Requalification Training classes that were scheduled to start between 1/28 and 2/7, and management has pledged to use this time to incorporate feedback and revise the RT 2020 program. Whatever changes may come out of this process, the MEC will make every effort to ensure management provides adequate training for the Inflight Instructors. It is critical that evaluations are performed uniformly and without subjectivity in order to guarantee a consistent and fair experience for all.  


        Management is developing a communication that outlines the plan in more detail. AFA is also drafting several contractual grievances specific to Recurrent Training. We anticipate publishing another RT update in the coming days after management’s next communication goes out and our grievances have been filed.

        In Solidarity,

        Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Matt Cook, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green and Brice McGee

        Filed Under: Inflight Training Committee, Latest News Tagged With: 2020, recurrent, recurrent training, RT, training

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