Horizon Air Aircraft Incident – Update 4
AFA has mobilized EAP and officer resources to support you. If you or one of your colleagues needs to talk to an EAP representative, please call the AFA Alaska EAP at 949-470-0493.
Staffing is extremely tight at all bases for both Boeing and Airbus operations. Consequently, premium trips are available throughout the system. If you are willing and able to fly today, picking up an Open Time trip would definitely help out the operation. Thank you for considering!
Flight Attendants have been asking for guidance regarding what to say to passengers when approached about yesterday’s incident. AFA offers the following talking points as a general guide:
- Safety is and will remain #1 at Alaska Airlines.
- Alaska Airlines has created a blog page for official updates: https://blog.alaskaair.com/alaska-airlines/horizon-air-aircraft/ (All inquiries for information should be referred back to the blog. Media inquiries should be referred to Alaska Airlines Media Relations at 206-304-0008; please do not speak to the media.)
- Our hearts are heavy for the friends and family of the individual involved and for all those affected by the incident.
- Whenever tragedy touches one member of the Alaska Airlines family, it impacts us all.
You do not have to memorize the talking points. Per CEO Brad Tilden’s “A message on yesterday’s incident,” he says, “You all do an incredible job of living our values and interacting with our customers every day, and we encourage you to be yourselves and share any information that has been made public (via the blog).”
In Solidarity,
Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green and Brice McGee
Horizon Air Aircraft Incident – Update 3
Alaska Airlines has created a blog page for official updates regarding the Horizon Air aircraft incident: https://blog.
AFA has mobilized EAP and officer resources to support you. If you or one of your colleagues needs to talk to an EAP representative, please call the AFA Alaska EAP at 949-470-0493.
This will be the final MEC update tonight regarding this incident.
In Solidarity,
Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green and Brice McGee
Horizon Air Aircraft Incident – Update 2
Alaska Airlines has created a blog page for official updates regarding the Horizon Air aircraft incident: https://blog.alaskaair.com/alaska-airlines/horizon-air-aircraft/
Please be assured that AFA is aware of the incident and has mobilized our critical incident response.
A few important points:
- AFA is currently mobilizing EAP resources. If you or one of your colleagues needs to talk to an EAP representative, please call the AFA Alaska EAP at 949-470-0493.
- Refrain from calling or texting management or AFA officers with questions unless it is urgent.
- Do not discuss this issue with the media.
- Enact your personal notification protocol and inform friends and family that you are safe.
This incident occurred in the Seattle-Tacoma metro area. More information will be provided as it becomes available.
In Solidarity,
Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green and Brice McGee
Horizon Air Aircraft Incident
Alaska Airlines has just released the following statement:
“We are aware of an incident involving an unauthorized take-off of a Horizon Air Q400. We believe there are no passengers on board. More information as we learn more.”
Please be assured that AFA is aware of the incident and has mobilized our critical incident response.
A few important points:
- Please refrain from calling/texting management or AFA with questions unless it is urgent. Phone lines are maxed right now.
- Do not to discuss this issue with the media.
- Enact your personal notification protocol and inform friends and family that you are safe.
- AFA is currently mobilizing EAP resources.
This incident occurred in Seattle. More information will be provided as it becomes available.
In Solidarity,
Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green and Brice McGee
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