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Single PSS Is Coming: What It Means For You

Tonight, the Alaska and Hawaiian merger will reach another major milestone—the integration of both airlines into a single passenger service computer system (PSS). While this change will affect Flight Attendants less than other groups—like Customer Service Agents and airport staff—there are still important updates you should know.

Block2Block App and Onboard Service

Pre-merger Hawaiian Flight Attendants will now use the Block2Block (B2B) app to access flight and passenger information and conduct onboard sales. Here’s what that means:

  • Onboard sales will now be transacted using B2B using the new card readers that were distributed over the past few months.
  • Elite status recognition begins.
  • Catering reports will now be submitted using B2B, via the “catering and service feedback” tab found under your selected flight.

Additionally, Extra Comfort on pre-merger Hawaiian aircraft will transition to Premium Class starting tomorrow, aligning with the existing Alaska Premium Class experience.

Employee Travel

Starting tomorrow, Hawaiian Airlines flights will move to the FLY website. All Air Group employees will use FLY to list for Alaska, Hawaiian, and Horizon flights, streamlining the process for everyone.

For employee travel, pre-merger Alaska aircraft are the Boeing 737 fleet, and pre-merger Hawaiian aircraft are all Boeing 717, Airbus A321, Airbus A330, and Boeing 787 aircraft.

Travel Seniority

Both pre-merger Alaska and Hawaiian employees can now travel on all mainline aircraft with the same boarding priority. Standby list order will be determined by company seniority (year of hire), and if multiple employees have the same hire year, check-in time will determine priority.

It’s important to note that travel seniority is based on company (Alaska/Hawaiian) seniority and is not part of the seniority merger integration process, which is taking place separately to merge the Alaska and Hawaiian Flight Attendant seniority lists. The merged Flight Attendant seniority list is a separate entity that will only be released once we reach and ratify a joint collective bargaining agreement (JCBA). 

Jumpseats

Pre-merger Hawaiian Flight Attendants will no longer use ID90 to list for jumpseat travel. All jumpseat listings should now be made through FLY. Once you are listed, approach the Customer Service Agent (CSA) at the gate to request the jumpseat. Jumpseats will be awarded in Flight Attendant seniority order until 30 minutes prior to departure, after which any remaining jumpseats will be awarded on a first-come, first-served basis.

Due to differences in our current collective bargaining agreements, Flight Attendants may only jumpseat on their respective pre-merger carrier’s aircraft. Pre-merger Alaska Flight Attendants are limited to pre-merger Alaska aircraft, and pre-merger Hawaiian Flight Attendants are limited to pre-merger Hawaiian aircraft. This policy will remain until a joint collective bargaining agreement (JCBA) is reached and ratified.

Pre-merger Alaska Flight Attendants will also continue to be able to jumpseat on Horizon Air aircraft and vice versa. The ability to jumpseat on Horizon Air aircraft does not extend to pre-merger Hawaiian Flight Attendants at this time.

Commuters

Even with a single PSS and shared travel platform, commuter policies and benefits remain tied to each pre-merger contract. These will stay separate until a joint collective bargaining agreement (JCBA) is in place.

Pre-merger Alaska Flight Attendants who are registered commuters will continue to use the commuter boarding priority (D8) on pre-merger Alaska aircraft only (including flights operated by SkyWest for Alaska Airlines). The commuter boarding priority does not extend to pre-merger Hawaiian aircraft. FLY will not permit a pre-merger Alaska commuting Flight Attendants to list using the commuter boarding priority on pre-merger Hawaiian aircraft.

Please note: FLY may display a Boeing 787 flight as an Alaska-branded flight, even when the aircraft belongs to the pre-merger Hawaiian fleet. Currently, Boeing 787s are mostly scheduled for Asia and Europe routes but also operate select flights between HNL and SEA and may appear elsewhere, especially during irregular operations. If you commute between HNL and SEA, check the aircraft type before listing to confirm whether it’s a pre-merger Alaska or Hawaiian aircraft.

Pre-merger Hawaiian Flight Attendants who are commuters will continue to be able to use the provisions in the CBA/commuter policy LOA (section 34-28). Pre-merger Hawaiian Flight Attendants can utilize the commuter policy LOA when traveling on pre-merger Alaska aircraft.

Kindness and Patience

Integrating two complex computer systems while keeping the airline running is a major challenge. Customer Service Agents and airport operations employees will be at the forefront of this transition, especially at stations new to the system. Please continue to show patience and kindness in all your interactions with them—whether you’re working a flight, commuting to or from work, or non-reving using your travel benefits.

Questions?

If you have any questions about the changes associated with single PSS, please don’t hesitate to reach out to your LEC Officers.

AFA News in Review – April 17, 2026

In This Edition

  • Navigating Acute & Delayed Stress As A Flight Attendant
  • Next Week’s Events

Navigating Acute & Delayed Stress As A Flight Attendant

Originally posted April 14, 2026

From turbulent skies to unexpected emergencies, Flight Attendants face high-pressure situations that test our resilience every day. Understanding the unique stresses of our profession—and how to spot their warning signs—is the first step toward staying healthy and prepared both on and off the job.

Read More >

Next Week’s Events

Tuesday, April 21Monthly Scheduling Committee Meeting (pmAS)
Wednesday, April 22Monthly Communications Committee Meeting
Thursday, April 23Alternate Dispute Resolution (ADR) (pmAS)

See the MEC Event Calendar >

Navigating Acute & Delayed Stress As A Flight Attendant

Stress is an inherent aspect of the Flight Attendant profession, often stemming from the demanding nature of responsibilities and the unpredictable nature of air travel. It’s essential for Flight Attendants not only to understand the different types of stress they may encounter but also to recognize the warning signs of acute and delayed stress for effective stress management.

Acute Stress: Turbulence in the Mind

Acute stress is like sudden turbulence during a flight—an unexpected and intense event that can disrupt the normal flow of operations. Flight Attendants may experience acute stress during emergency situations, unruly passenger incidents, or unexpected flight delays. This type of stress triggers the body’s fight-or-flight response, leading to physiological changes such as a rapid heartbeat, shallow breathing, and gastrointestinal discomfort.

Physical Symptoms of Acute Stress:

  • Heightened heart rate
  • Nausea or stomach cramps
  • Rapid breathing

Cognitive Impact of Acute Stress:

  • Impaired decision-making
  • Difficulty concentrating
  • Emotional reactivity

Delayed Stress: The Quiet Aftermath

Delayed stress, much like a delayed flight, doesn’t manifest immediately but can have lasting effects. Flight Attendants may experience delayed stress after particularly challenging flights, traumatic incidents, or extended periods of high stress. This type of stress can be confusing as it emerges after the initial event has passed, potentially catching individuals off guard. Symptoms of delayed stress include:

  • Persistent feelings of anxiety or unease
  • Intrusive thoughts or flashbacks related to the stressful event
  • Difficulty sleeping or concentrating

Proactive Stress Management Strategies

Flight Attendants can adopt various strategies to manage stress effectively and maintain their well-being amidst the challenges of their profession.

Self-Care Practices:

  • Regular exercise and physical activity
  • Adequate rest and sleep
  • Mindfulness or relaxation techniques

Seek Support:

  • Utilize your AFA EAP
  • Connect with peer support groups or mental health resources

Set Boundaries

  • Establishing work-life balance
  • Learn to say no to additional responsibilities when feeling overwhelmed

Remember, our AFA Employee Assistance Program (EAP)/Professional Standards Committee is here to support you. Reach out for confidential assistance, resources, and guidance tailored to your needs at (949) 470-0493 or (800) 424-2406.

AFA News in Review – April 10, 2026

In This Edition

  • Protect Yourself From Potential Discipline on Social Media
  • Shared on Social
  • Next Week’s Events

Protect Yourself From Potential Discipline on Social Media

Originally posted April 10, 2026

Think what you say on private social media groups or your personal account is secret? Even behind closed groups or privacy settings, your social media posts, comments, and reactions can affect your job, so it’s smart to know the rules before you hit ‘post.’

Read More >

Shared on Social

Check out this week’s highlights from our social media! Click on a graphic below to view the original post on Instagram. Be sure to follow us for the latest updates and news as we share it!

Originally posted April 8, 2026

Next Week’s Events

Monday, April 13Monthly Hotel Committee Meeting
Tuesday, April 14 – Thursday, April 16Regular MEC Meeting
Thursday, April 16LEC Officer Elections: Nominations Close –Council 19 (SEA pmAS), Council 39 (PDX), Council 43 (HNL)
Thursday, April 16Alternate Dispute Resolution (ADR) (pmAS)

See the MEC Event Calendar >

Protect Yourself From Potential Discipline on Social Media

Our Grievance Committee would like to provide background on social media, protected classes, and discipline.

Federal protected classes include race, color, religion, sex (including pregnancy, sexual orientation, or transgender status), national origin, age, disability, or genetic information. 

Alaska’s People Policy says:

Personal Conduct
22. Threatening, intimidating, or discourteous behavior, including abusive, profane, or obscene language, acts, or gestures, to guests or employees at any time will not be tolerated.
23. Any form of harassment or discrimination based on a Protected Characteristic is prohibited.

Flight Attendants have also faced discipline under the Social Media section of the People Policy.

Alaska Airlines management has disciplined for posts made in Flight Attendant-run social media groups such as Galley Tea, Patriots with Wings, and others, as well as Flight Attendants’ personal pages, even with very little to show that the poster was a Flight Attendant employed by the company.  In fact, an arbitrator upheld discipline, although there was very little evidence on the Flight Attendant’s personal page to identify them as a company employee.  

We know the world feels unsettled right now, and even within our group, people have strong and different opinions. Still, management continues to issue discipline when company policies are broken, no matter what is happening in the news. Depending on the nature and severity of an incident, outcomes may range from a warning to suspension, or even termination. It’s important to be aware that violations of company policy, whether on social media or in other contexts, can result in a wide range of disciplinary actions.

Most Flight Attendants who were disciplined for social media posts were reported by co-workers. Usually, the person reporting did not want anyone fired—they just wanted the post taken down or prevented from happening again. Instead of going straight to management, you can contact AFA Professional Standards for help. You can find their contact information on the EAP/Professional Standards Committee page of the AFA Alaska + Hawaiian website. The Committee can help facilitate resolution between Flight Attendants without management involvement. Sometimes, taking some breathing room and understanding can help the situation.  

We may not always agree, but everyone wants a respectful and positive workplace. Both AFA and Alaska have rules about treating others with respect at work and online. Please think carefully before posting or commenting on social media and be considerate in your interactions with other Flight Attendants and passengers. If you avoid posting or commenting on things that could break company policy, you can avoid problems.

If you have questions, please contact your Local Grievance Committee or LEC Officers.

System Board of Adjustment Interviews – June 2026

This message is for pre-merger Alaska Flight Attendants Our Master Executive Council (MEC) will be conducting interviews for one (1) Member to serve on the pre-merger Alaska AFA System Board of Adjustment. Scope Members are to serve on the System Board of Adjustment for the purpose of arbitrating any disputes or grievances that may arise […]

Hawaiian Flight Attendant Seattle Domicile Update – May 2026

With three domiciles now operated by pre-merger Hawaiian Flight Attendants, the Seattle Domicile Negotiating Committee would like to clarify how out-of-domicile pickups and trades work. Trips in the ETCH folder must be cleared in their home domicile before they are available for pickup or trade by Flight Attendants from other bases. Additionally, if you wish to pick up a SEA 787-9 pairing but are not based in SEA, you must order the Dreamliner uniform through Affinity Apparel.

AFA Committee Focus Month: EAP/Professional Standards

We’re excited to launch our first AFA Committee Focus Month this month. This program will help you get to know the different AFA Committees, all made up of volunteer Flight Attendants, the work they do for us, and the resources available to you. We’re starting by highlighting our AFA Employee Assistance Program (EAP)/Professional Standards Committee, which lines […]

Joint Contract Negotiations Session 14 – April 2026

The JNC continued its thorough review of both the Alaska and Hawaiian vacation systems, engaging in productive discussions with key company stakeholders. A collaborative approach was proposed to address the complex provisions, ensuring that all parties’ needs are considered. Looking ahead, the committee is preparing to gather feedback through a Crew Meal Survey and anticipates further sessions with management from June 2 to June 4.

Celebrating Asian American and Pacific Islander Heritage Month

May is Asian American and Pacific Islander Heritage Month in the United States—a time to celebrate the vibrant stories, achievements, and enduring impact of these communities. Their cultures, traditions, and innovations have enriched every facet of American life, from art and science to activism and public service. What started in 1978 as a weeklong observance […]

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