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Scheduling Committee Meeting Recap – July 2024

Scheduling Committee

  • On July 23, our AFA Scheduling Committee Chairpersons met to discuss their ongoing work representing Flight Attendants’ interests in lineholder scheduling.
  • The Committee met with management to receive updates and discuss issues and problems Flight Attendants face with scheduling, pairings, and bidding.
  • Your Local Scheduling Committee is available to assist with any lineholder scheduling-related issues. Don’t hesitate to reach out for help!

On Tuesday, July 23, our AFA Scheduling Committee Chairpersons/Representatives met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Heather Reier (ANC), Jaqui Bellenie (SFO), Rita Tillou (SEA), Melodie Anderes (PDX), Kanako Yamado (LAX), and Kitty Cohen (SAN). Also present were MEC Scheduling Committee Chairperson Jake Jones, MEC Scheduling Committee Vice Chairperson—Pairing Construction Karen Ferrell, and MEC Scheduling Committee Vice Chairperson—PBS Virginia Fritz. 

The committee met with Managing Director of Operations Staffing and Resource Management Brittany Audette, Director of Crew Planning Trisha Bennett, Manager of Flight Crew Systems Support Sue Rawlings, Supervisor of Inflight Crew Scheduling Matthew Trujillo , Manager of Crew Pay Debbie Bakke, and other management representatives from Crew Planning and Crew Scheduling.

The Committee is next scheduled to meet on Tuesday, August 27, 2024.

Topics of Discussion

The committee reviewed several topics during internal AFA-only conversations and when meeting with management. Some items discussed include:

  • VO is view only. This code does not allow Flight Attendants to pick up the trip while scheduling works to resolve trip issues.
  • PO is pick-up only. This code is used on Sick leave make-up days. It should not be placed on trips.
  • AFA encourages crews to report safety concerns on any redeye flight where they feel fatigued or unsafe to drive home after flying. There are reports that some of these flights are delayed several hours into the early morning, and Flight Attendants are concerned about operating the flights. 
  • Flight Attendants continue to have issues with Crew Access and OpenTime. Management continues to investigate and question whether Flight Attendants use BOT programming. Using a third-party program or application is against company policy. 
  • If you are releasing from Deadheads, please request release before positioning. Flight Attendants are receiving points when they are not showing up as scheduled and performance is hesitant to remove points that are applied. 
  • Bidding for August was busy, with virtual drop-ins for PBS bidding assistance. Bid awards for August were smooth, with high coverage.
  • NAVBLUE expects another release for PBS bidding in the near future. 
  • September schedules: Management expects to decrease the block hours and have high vacation usage in the month. Budget talks for 2025 are underway. There will be no leaves in September. Flight Attendant pairing breakdown and statistics are being reviewed by management on their dashboards.
  • July sick leave tends to increase on weekends by around 14%, while during the week is 11%. Reserve utilization is still high every month. More premium pay on weekends and tend to see 2.0x rate of pay being applied. Management tracks year-over-year (YOY) and month-over-month (MOM) trends. 
  • Personal drops low. 
  • When Flight Attendants call in fatigued, their reports are reviewed, and the issues/concerns are addressed.  
  • JCTE update is expected on July 30, 2024. Communication from management on changes and improvements will be distributed.

What The Committee Is Working On

  1. NAVBLUE. The PBS Subcommittee is seeking feedback on how they can improve their assistance to flight crews regarding bid awards and understanding results. They provided both in-person and virtual meetings for this purpose. The PBS Subcommittee is working with management on PBS base sit budgets.  Management has the committee keep track of how money is being spent to assist flight crews with their bidding.  We appreciate your participation in virtual and in person base sits. 
  2. Pairings Survey. There is a discussion of reviewing bidding data from NAVBLUE to see what kind of pairings Flight Attendants are interested in flying instead of sending out a survey. We will continue to review options. 
  3. Chime Communications. To reduce phone call volumes, Flight Attendants may soon be able to chat with Crew Scheduling via app/Microsoft Teams. The chat will be for Flight Attendant-initiated contact only. The function is currently in the early stages of development and still needs to be discussed with Labor Relations management and our MEC. Testing and implementation are continuing over the next few weeks. We are working on a letter of agreement for implementation, which is still pending review. 
  4. Crew Scheduling. A monthly review of PowerPoint presentations covered various aspects such as reserve utilization, detailed breakdowns, sick leave (week by week and year over year), premium, personal drops, and other relevant agenda items.
  5. Crew Planning. Like Crew Scheduling, there was a monthly review of PowerPoint presentations that covered subsequent month staffing, trip length distribution, Flight Attendant block hours, special initiatives (e.g., IROPs), commutability, and other relevant agenda items. Statistics around teaming continue to be reviewed. Crew Planning continues to maximize pairing construction and optimizing teaming strategies to minimize costs and ensure that crews (Flight Attendants) can stay together for multiple segments.
  6. ITS. Representatives from ITS joined the scheduling meeting to provide updates on NAVBLUE, Crew Access, internal systems, and Block2Block. These updates include performance reviews, data analysis, and information about future releases.

We Want to Hear From You!

Whether you have feedback for the Committee, concerns to share, or items you’d like brought up with management – don’t hesitate to let us know. Your Local Scheduling Committee is here to be your voice to management. You can easily open a support ticket on the AFA Alaska Online Support Center or directly contact us using the information provided on the Scheduling Committee page of the AFA Alaska website.

Reserve Committee Meeting Recap – 2nd Quarter 2024

Reserve Committee

  • Our AFA Reserve Committee Chairpersons met on Thursday, June 13, to discuss their ongoing program of work to represent and advocate for our Reserve Flight Attendants.
  • The Committee also met with management to review specific concerns that Flight Attendants brought forward.
  • Your Local Reserve Committee is available to answer questions, clarify contractual language, or help resolve reserve-related issues. Please don’t hesitate to reach out!

On Thursday, June 13, representatives from our AFA Local Reserve Committees met to discuss their ongoing work to advocate for Reserve Flight Attendants. Representing you at the meeting were Brandi Urban (ANC), Conner Gallagher (SEA), Anthony Eskander (PDX), Meghan Casey (SFO), Kanako Yamada (LAX), and Rebecca Garcia (SAN). Also present was MEC Reserve Committee Chairperson Julie Thornton and MEC Reserve Committee Vice Chairperson—New Hire & Probation Jarod McNeill. 

The committee met with the Director of Inflight Crew Scheduling Sara Cook and Crew Pay Process Manager Michelle Carcalean.

The committee is next scheduled to meet on Thursday, September 12.

Topics of Discussion

The committee reviewed a number of items both during internal AFA-only conversation and when meeting with management. Some items discussed include:

  • Issues & glitches with Crew Access that are affecting Reserve Flight Attendants.  Review of where known issues are documented and newly added/ fixed issues. 
  • Review of upcoming update to Crew Access software and associated fixes to current issues and other improvements prioritization for programming fixes.
  • Management staffing within Crew Scheduling.  Sara Cook hired two testers for CrewAccess that are dedicated to help Crew Scheduling test new updates prior to implementation and when a new issue is found attempting to figure out why and how to fix it. 
  • Review of reserve-related issues that have been escalated to the Scheduling Review Board (SRB) and Alternate Dispute Resolution (ADR) processes.
  • Review of reserve utilization statistics for the quarter, it is approximately 92.8% in all bases.  
  • Increase usage of LIMO in California bases and why
  • Ongoing concern with ISA coded trips and increase in no shows.  Please report these issues through the AFA Alaska Online Support Center so that AFA representatives can follow up with management. 

What The Committee Is Working On

  1. Assisting Probationary Flight Attendants Through the Reserve Buddy Program.   Answering questions from and providing support to probationary Flight Attendants through an expanded AFA Reserve Buddy program.
  2. Addressing Reserve Contractual Concerns. Researching and investigating reports from Reserve Flight Attendants and actively ensuring that management is compliant with our contract. 
  3. Developing Additional Tools & Resources for New Flight Attendants. Working to create a plan to provide more user friendly, easy-to-access resources about the CBA and other job-related information for new Flight Attendants.

We Want to Hear From You!

Do you have feedback for the committee, concerns you’d like to share, or items you’d like brought up with management? Please let us know! Your Local Reserve Committee is your voice to management. You can open a support request on the AFA Alaska Online Support Center or contact us directly using the information on the Reserve Committee page of the AFA Alaska website.

Scheduling Committee Meeting Recap – June 2024

Scheduling Committee

  • On June 25, our AFA Scheduling Committee Chairpersons met to discuss their ongoing work representing Flight Attendants’ interests in lineholder scheduling.
  • The Committee met with management to receive updates and discuss issues and problems Flight Attendants face with scheduling, pairings, and bidding.
  • Your Local Scheduling Committee is available to assist with any lineholder scheduling-related issues. Don’t hesitate to reach out for help!

On Tuesday, June 25, our AFA Scheduling Committee Chairpersons/Representatives met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Heather Reier (ANC), Jaqui Bellenie (SFO),Rita Tillou (SEA), Russel Rivinius (PDX), Kamako Yamado (LAX), and Kitty Cohen (SAN). Also present were MEC Scheduling Committee Chairperson Jake Jones, MEC Scheduling Committee Vice Chairperson—Pairing Construction Karen Ferrell, and MEC Scheduling Committee Vice Chairperson—PBS Virginia Fritz. 

The committee met with Managing Director of Inflight Operations Michaela Littman, Managing Director of Inflight Operations & Crew Scheduling Allen Thieman, Director of Crew Staffing Nicholas Giles, Manager of Crew Planning Trisha Bennett, Senior Manager of Product Management Rick Mitchell, Director of Crew Scheduling Sara Cook, Manager of Crew Pay Debbie Bakke, and other management representatives from Crew Planning and Crew Scheduling.

The Committee is next scheduled to meet on Tuesday, July 23, 2024.

Topics of Discussion

The committee reviewed several topics during internal AFA-only conversations and when meeting with management. Some items discussed include:

  • In Portland, there is concern over the HNL layover construction for June extended to 3 days instead of 2. Local Scheduling Committee Chairperson plans reviewing July/August pairing construction to see if trips changed.
  • It was reported that there are Reserve issues with iPhones and privacy settings, specifically AT&T. Collaboration with MEC Reserve Committee and MEC Grievance Committee. As a line holder if you are experiencing issues, please open an AFA Online Support Center ticket.
  • Many of the bases said they don’t want to fly from domicile to Seattle and then work a Redeye flight. During pairing construction, AFA will review flights for duty start in Seattle to avoid other domiciles having to connect and fly these types of pairings.  The duty start would allow the redeye pairing to originate from the domicile it departs.  This could potentially impact the cost of the pairing solution. 
  • Potential missed calls for those with Wi-Fi calling turned on.
  • New Flight Attendants from the new hire classes are coming in and out of the ANC and there’s an increase in summer seasonal flying.
  • Unhappiness with trips and inconsistent redeye connections in Seattle.
  • Tickets being reassigned due to Flight Attendants not updating their profiles in the AFA Online Support Center.
  • The SFO base reports that they are seeing a high percentage of unproductive redeyes that are commutable. Would prefer to have more efficient flying or commutable on one end of the pairing.
  • Open Time failure and active grievance.
  • Revised vs reassignment language preference.
  • API failures with Flight Attendants and pilots causing hotel wait time issues.
  • The SEA base has several requests for nonstop PVR 2-day flights. The base is seeing reduction of 4k flying for the fall as management reduces the flying schedule. 
  • Busy July for PBS bidding with IT issues.
  • Bid awards for July using extra combinations to reduce seniority violations.
  • Bid protest for July considered normal.
  • Frustration with lack of updates from NavBlue and request for separation from pilots in meetings.
  • Future releases and installations for NavBlue, including fixes for pilots and Redhat 8 postponed. Both AFA and ALPA are tied to the program and this reduces our ability to install program updates for Flight Attendants. 
  • IT issues with password reset and plans to redirect their help.
  • There were several successful in person base sits around the system, including virtual sits and a new class virtual hour.
  • Bid awards viewing invitation and committee overview.
  • Selection of more expensive D run with the best soft lock ratio.
  • Advocacy for more productive trips and reduction in commutability.
  • Review and improvement of pairings in conjunction with sick calls.
  • Testing completed for JCTE 24.1.6 and trade analysis review.
  • Reduction in block hours for August, line average and reserve percentages.
  • Discussion on August pairings, trip distribution, and upcoming schedules.
  • We reviewed a PowerPoint with management tracking sick leave for lineholders and reserves, it shows year-over-year and month-over-month increases in absence rate.
  • Reserve utilization and sick call percentages per base.
  • Use of premium to reduce reserve utilization.
  • Thoughts on posting premium OT trips in advance and personal drops.
  • Increase in sick leave due to COVID in the Pacific Northwest. 
  • Ditching drills going into JCTE and being audited.

What The Committee Is Working On

  1. NavBlue. The PBS Subcommittee is seeking feedback on how they can improve their assistance to flight crews regarding bid awards and understanding results. They provided both in-person and virtual meetings for this purpose. The next in-person PBS Training is planned for June 
  2. Pairings Survey. There is a discussion of reviewing bidding data from NavBlue to see what kind of pairings Flight Attendants are interested in flying instead of sending out a survey. We will continue to review options. 
  3. Chime Communications. To reduce phone call volumes, Flight Attendants may soon be able to chat with Crew Scheduling via app/Microsoft Teams. The chat will be for Flight Attendant-initiated contact only. The function is currently in the early stages of development and still needs to be discussed with Labor Relations management and our MEC. Testing and implementation are continuing over the next few weeks. We are working on a letter of agreement for implementation, which is still pending review. 
  4. Crew Scheduling. A monthly review of PowerPoint presentations covered various aspects such as reserve utilization, detailed breakdowns, sick leave (week by week and year over year), premium, personal drops, and other relevant agenda items.
  5. Crew Planning. Like Crew Scheduling, there was a monthly review of PowerPoint presentations that covered subsequent month staffing, trip length distribution, Flight Attendant block hours, special initiatives (e.g., IROPs), commutability, and other relevant agenda items. Statistics around teaming continue to be reviewed. Crew Planning continues to maximize pairing construction and optimizing teaming strategies to minimize costs and ensure that crews (Flight Attendants) can stay together for multiple segments.
  6. ITS. Representatives from ITS joined the scheduling meeting to provide updates on NavBlue, Crew Access, internal systems, and Block2Block. These updates include performance reviews, data analysis, and information about future releases.

We Want to Hear From You!

Whether you have feedback for the Committee, concerns to share, or items you’d like brought up with management – don’t hesitate to let us know. Your Local Scheduling Committee is here to be your voice to management. You can easily open a support ticket on the AFA Alaska Online Support Center or directly contact us using the information provided on the Scheduling Committee page of the AFA Alaska website.

Inflight Service Committee Meeting Recap – 2nd Quarter 2024

Inflight Service Committee

  • Our AFA Inflight Service Committee Chairpersons met on May 21 to represent Flight Attendants’ interests related to catering and onboard service/sales.
  • The Committee met with management to discuss and receive updates on issues and problems faced by Flight Attendants onboard.
  • The Committee continues to work with management to address catering concerns and improve processes in the future. Please report catering issues through Block2Block and safety-related issues through ReportIt!

On Tuesday, May 21, our AFA Inflight Service Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Naomi Parcell (ANC), Ross DeJong (SEA), Todd Horn (PDX), Raymond Ramirez (SFO), Johanna Thomas (LAX), and Chase Vandergrift (SAN). MEC Inflight Committee Chairperson Stephanie Garnett was also present. 

The Committee met with Inflight Experience Program Manager Matthew Coder, Principal Cabin Product and Experience Manager Chris Dela Rosa, Director of Food and Beverage Mita Padhi, Manager of Food and Beverage Planning and Programs David Rodriguez, Senior Food and Beverage Product Manager Jessica Johnston, Food and Beverage Systems Manger Andrea Lockett, Director of Catering Operations Andrew Moyer, Managing Director of Guest Products Todd Traynor-Corey, Senior Product Manager of Guest Products Megan Low, Food and Beverage Planning Systems Manager Gayatri Watwe, and IT Vendor Christopher Pettigrew. 

The next scheduled Inflight Service Committee meeting is Tuesday, September 17, 2024.

Topics of Discussion

The Committee discussed several topics during internal AFA-only conversations and when meeting with management. Some of the items included:

  • Packaging for Main Cabin meals, including hot meals and their labeling.
  • The impact on service due to temporary product substitutions.
  • Progress on updating older aircraft furnishings and current enhancements for the cabins, addressing issues with lavatory trash, and placing mirrors from the aft jump seat.
  • Ensuring the safety of future coffee brewing, which included discussing modifications to the brew basket.
  • Discussion with Catering Operations to ensure plans for summer ice loading are in place and that new seasonal routes are correctly catered.
  • Management reported on upcoming Block2Block (B2B) updates, and glitches were discussed. The Committee received updates on B2B functions, including a new training mode, tap-to-pay issues, and screen switching for payment processing.
  • Discussion and review of catering issues causing crew confusion.
  • Email notifications to passengers regarding the ability to pre-order are improving the process and increasing pre-order counts.
  • The overall service flow and process were discussed.

What The Committee Is Working On

  1. Correct product labeling. The Committee is working with catering to ensure that meals are clearly labeled, especially the new Main Cabin hot meal options for long-haul, medium-haul, and short-haul flights.
  2. Adjusting product levels. Committee Members are working with management to modify product quantities to enhance service and reduce waste.
  3. Working with management on Block2Block (B2B). Committee Members have been informed that a new version of B2B will soon be available and are looking forward to pre-testing it. The Committee is actively involved in suggesting improvements.
  4. Enhancing snack basket contents. Inflight Service Committee Chairpersons will work with management to update the contents.

We Want to Hear from You!

Please continue to report any catering issues or problems with onboard service using the catering feedback function in Block2Block. If you’ve experienced a safety-related issue, please submit a report through ReportIt! Your reports provide the Committee with the data needed to continue pushing management for meaningful improvements in our workplace.

Do you have other feedback for the Committee or items you’d like brought up with management? Please let us know! Your Local Inflight Service Committee is your voice to management. You can find our contact information on the Inflight Service Committee page of the AFA Alaska website.

Scheduling Committee Meeting Recap – May 2024

Scheduling Committee

  • On May 21, our AFA Scheduling Committee Chairpersons met to discuss their ongoing work representing Flight Attendants’ interests in lineholder scheduling.
  • The Committee met with management to receive updates and discuss issues and problems Flight Attendants face with scheduling, pairings, and bidding.
  • Your Local Scheduling Committee is available to assist with any lineholder scheduling-related issues. Don’t hesitate to reach out for help!

On Tuesday, May 21, our AFA Scheduling Committee Chairpersons/Representatives met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Heather Reier (ANC), Jaqui Bellenie (SFO),Melinda Jorge (SEA), Melodie Anderes (PDX), Kamako Yamado (LAX), and Kitty Cohen (SAN). Also present were MEC Scheduling Committee Chairperson Jake Jones, MEC Scheduling Committee Vice Chairperson—Pairing Construction Karen Ferrell, and MEC Scheduling Committee Vice Chairperson—PBS Virginia Fritz. 

The committee met with Managing Director of Inflight Operations Michaela Littman, Managing Director of Inflight Operations & Crew Scheduling Allen Thieman, Managing Director of Operations Staffing & Resource Management Brittany Audette, Director of Crew Staffing Nicholas Giles, Manager of Crew Planning Trisha Bennett, Senior Manager of Product Management Rick Mitchell, Director of Crew Scheduling Sara Cook, Manager of Inflight Crew Scheduling Goose Hlaingmyint, Manager of Crew Pay Debbie Bakke, and other management representatives from Crew Planning and Crew Scheduling.

The Committee is next scheduled to meet on Tuesday, June 25, 2024.

Topics of Discussion

The committee reviewed several topics during internal AFA-only conversations and when meeting with management. Some items discussed include:

  • There are concerns about the decrease in Hawaii flying.
  • PDX/SAN are facing challenges with Hawaii flying, including red-eye flights. There is also limited parking for planes in Seattle.
  • Questions were raised about the July increase in Flight Attendants and the decision to grant domicile transfers, which caused SAN to increase and SFO to decrease.
  • LAX is providing examples of issues with sit pay when Flight Attendants are assigned to pre-board, causing concerns about timely handling and violation of order of assignment. The parties are investigating. 
  • There needs to be clarity regarding text notifications for trips before Open Time and discrepancies in Crew Access. This sometimes occurs when the next month is loaded into the system. 
  • Some individual Flight Attendants are unsatisfied with the calendar view issue workaround. The calendar should actively work with the latest update and show the updated days under 90 seconds. 
  • SFO lost 40 Flight Attendants in July, raising concerns about the base’s future. Management said there’s no plan to reduce the number of gates at this time, and they are hopeful business travel will pick up in the near future.
  • There are concerns about Open Time issues from the April 16, 2024 system technical issue event.
  • There are concerns about Open Time issues from the May 15, 2024 system technical issue event.
  • Hotel wait times have improved compared to the previous month.
  • Seattle had a shortage of one TSN in June. This issue has been referred to the Alternate Dispute Resolution (ADR) process, and the TSN is updated to show 17 correctly.
  • The PBS Subcommittee discussed bidding, bid awards, bid protests, and future releases. There are upcoming base sits in June.
  • There are plans to increase the number of pairings and improve commutability.
  • There are discussions about payroll issues, ITS updates, JCTE, and tap-to-pay adoption in Block2Block.
  • There will be no more requirement to file for sit time and release adjustments in the next JCTE update when pilots manually adjust the block in times.
  • Crew Planning discussed the increase in block hours for July, the reduction in SFO base block hours, and the impact of MAX delay on aircraft availability.
  • Pairing selection for July focused on keeping flight crews together and adding soft locks.
  • Commutability for July is best for SEA/ANC and most challenging for SFO/PDX.
  • There are ongoing challenges with sick leave and absences for lineholders and reserves.
  • Feedback from Flight Attendants includes the need for more productive trips, better scheduling, and increased TSN.
  • Flight Attendants desire contractual language protections and an improved work environment to address challenges.
  • Reserves are being highly utilized, and Crew Scheduling is covering flights saved by premium pay. However, we are seeing a reduction in lineholders picking up reserve days.
  • There are discussions about premium trips, reassignments, personal drops, and fatigue.
  • Hawaii flying has changed, shifting towards more transcon and Mexico flights.
  • Crew Pay is conducting base sits and aims to attend all bases this year.

What The Committee Is Working On

  1. NavBlue. The PBS Subcommittee is seeking feedback on how they can improve their assistance to flight crews regarding bid awards and understanding results. They provided both in-person and virtual meetings for this purpose. The next in-person PBS Training is planned for June 
  2. Pairings Survey. There is a discussion of reviewing bidding data from NavBlue to see what kind of pairings Flight Attendants are interested in flying instead of sending out a survey. We will continue to review options. 
  3. Chime Communications. To reduce phone call volumes, Flight Attendants may soon be able to chat with Crew Scheduling via app/Microsoft Teams. The chat will be for Flight Attendant-initiated contact only. The function is currently in the early stages of development and still needs to be discussed with Labor Relations management and our MEC. Testing and implementation are continuing over the next few weeks. We are working on a letter of agreement for implementation, which is still pending review. 
  4. Crew Scheduling. A monthly review of PowerPoint presentations covered various aspects such as reserve utilization, detailed breakdowns, sick leave (week by week and year over year), premium, personal drops, and other relevant agenda items.
  5. Crew Planning. Like Crew Scheduling, there was a monthly review of PowerPoint presentations that covered subsequent month staffing, trip length distribution, Flight Attendant block hours, special initiatives (e.g., IROPs), commutability, and other relevant agenda items. Statistics around teaming continue to be reviewed. Crew Planning continues to maximize pairing construction and optimizing teaming strategies to minimize costs and ensure that crews (Flight Attendants) can stay together for multiple segments.
  6. ITS. Representatives from ITS joined the scheduling meeting to provide updates on NavBlue, Crew Access, internal systems, and Block2Block. These updates include performance reviews, data analysis, and information about future releases.

We Want to Hear From You!

Whether you have feedback for the Committee, concerns to share, or items you’d like brought up with management – don’t hesitate to let us know. Your Local Scheduling Committee is here to be your voice to management. You can easily open a support ticket on the AFA Alaska Online Support Center or directly contact us using the information provided on the Scheduling Committee page of the AFA Alaska website.

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