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Hotel Committee Meeting Recap – 4th Quarter 2022

Hotel Committee

  • Our AFA Hotel Committee Chairpersons met on Thursday, December 8 to discuss their ongoing program of work to protect and improve the quality of Flight Attendant hotel accommodations and ground transportation providers.
  • The Committee met with representatives from management and the Company’s crew accommodations vendor to review current trends and concerns related to layover hotels and transportation.
  • You can help the Committee by reporting hotel and transportation feedback (both positive and negative) through CrewCare. Feedback that is reported through CrewCare provides the Committee with important data to support keeping hotels that are Flight Attendant favorites or drive change when conditions are unacceptable.

On Thursday, December 8, our AFA Local Hotel Committee Chairpersons met to receive an update about current layover hotels and transportation providers and discuss concerns with management.  Representing you at the meeting were Dori Marron (ANC), Jarod McNeill (SEA), Kelly Hepworth (PDX), Cassie Dole (SFO), Chris Cardenas (LAX), and Selwyn Morales (SAN).  Also present were MEC Hotel Committee Chairperson Laura Hinojosa, MEC Hotel Committee Vice Chairperson Jodi Snow, MEC Hotel Committee Chairperson-elect James Bozanich, and MEC Vice President Brian Palmer.  The committee met with Crew Hotels & Administration Manager Nichole Turner, Director of Crew Planning Mike Ostler, and Managing Director of Operations Staffing & Resource Management Brittany Audette from management.  Representatives from the Company’s crew accommodations vendor Accommodations Plus International (API) and ALPA participated in the meeting as well.

Topics of Discussion

The committee reviewed a number of items during the meeting with management and API.  Some items discussed include:

  • Overview of new technology developed by API that will allow management to forecast the number of hotel rooms that may be needed for unscheduled layovers and secure those rooms in advance.  This technology has been implemented and will hopefully keep crewmembers on unscheduled layovers at regular contracted crew hotels more frequently.
  • Review of technology that API has available to provide additional hotel information, communication, and functionality to crew members.  Management is working with IT to determine how the features can possibly be integrated into Alaska systems.
  • Review of working relationship between API and Crew Scheduling, including how things are handled when crewmembers call in with a problem that needs immediate resolution.
  • Statistics about API’s performance in handling unscheduled layover reservation requests.
  • Ongoing issues with lack of room availability when crewmembers arrive at the hotel.  Management and API are working to take action to prevent these situations from happening by taking action with problem hotels.  If crewmembers have to wait for a hotel room upon arrival, it is essential to call Crew Scheduling to report the issue and follow up with a documented report using the feedback function in MyCrewCare.
  • Review of hotel utilization statistics: top cities for hotel usage and spending, makeup of contracted hotels by brand, utilization over expected (relocations, unscheduled layovers, etc.)
  • Issues with ground transportation provider challenges.  The problem is industry-wide and is affecting all airlines.  There is a shortage of drivers and vehicles which is compounding the problem.  Management and API are working to build vendor contracts that focus on improving performance and delivering results.
  • Review of CrewCare reports filed (both complaints and compliments).  Top complaints by crewmembers are: noisy hotel, room assignment issue, no rooms available upon arrival, unclean room, and housekeeping disruption.
  • Review of hotel van times, early/late arrivals to the airport and gate, and KCM-related issues that are causing crewmember delays in arriving to the gate on time.
  • Review of the overall condition of the hotel industry and how the industry is recovering from the pandemic.  The hotel industry continues to show strong performance when compared to where it was pre-pandemic and average rates and occupancy percentages have increased almost everywhere.  The conditions make it challenging to find hotels that are interested in contracted crew business.  Some cities have been and/or will be particularly challenging to find desirable hotels.

What The Committee Is Working On

  1. Conducting hotel site visits.  Visiting hotels under consideration by management and advocating for management to select the hotel that will provide the safest and most comfortable layover experience for Flight Attendants.  Our Hotel Committee has conducted site visits in over 25 cities in 2022 and more are anticipated in 2023.
  2. Investigating CrewCare reports.  Reviewing CrewCare reports and working to hold hotel and transportation providers accountable through management and API.
  3. Advocating for an established process for bed bug exposure incidents.  Together with the AFA Air Safety, Health, & Security Committee (ASHSC), working to address management’s lack of a published process for handling confirmed instances of bed bug exposure.  The Committees are in the process of formulating an initial proposal to present to management.

We Want to Hear From You!

If you’ve had an unacceptable or substandard experience with a layover hotel or ground transportation provider, please report the issue!  Our AFA Hotel Committee receives a copy of every CrewCare report filed and each one is read and reviewed.  You can file a CrewCare report using the web app on your IMD home screen or by clicking here. 

Do you have other feedback for the committee or items that you’d like brought up with management?  Please let us know!  Your Local Hotel Committee is your voice to management.  You can find our contact information on the Hotel Committee page of the AFA Alaska website. 

Reserve Committee Meeting Recap – 4th Quarter 2022

Reserve Committee

  • Our AFA Reserve Committee Chairpersons met on Thursday, December 1 to discuss their ongoing program of work to represent and advocate for our Reserve Flight Attendants.
  • The Committee also met with management to review a number of specific concerns that were brought forward by Flight Attendants.
  • Your Local Reserve Committee is available to answer questions, provide clarification, or help to resolve any reserve related issues.  Please don’t hesitate to reach out!

On Thursday, December 1, representatives from our AFA Local Reserve Committees met to discuss their ongoing work to advocate for Reserve Flight Attendants.  Representing you at the meeting were Heather Reier (ANC), Conner Gallagher (SEA), Anthony Eskander (PDX), Meghan Casey (SFO), Kanako Yamada (LAX), and Rebecca Garcia (SAN).  Also present were MEC Reserve Committee Chairperson Julie Thornton and MEC Reserve Committee Vice Chairperson—New Hire & Probation Jarod McNeill.  The committee also met with Inflight Crew Scheduling Duty Manager Sara Cook from management.

Topics of Discussion

The committee reviewed a number of items both during internal AFA-only conversation and when meeting with management.  Some items discussed include:

  • Plans for Initial Training classes for next year.  Management has indicated intent to hire more Flight Attendants. Number of classes and specific numbers of students in each class will be dependent on delivery of new aircraft.
  • Service flights and service training will continue in Initial Training for next year.
  • Top cause of occurrences for probationary Flight Attendants is forgetting to check in for trips and APSB on Block2Block.
  • Increase in requests for assistance with PBS and bidding from new hires.  
  • Reminder to new hire Flight Attendants about the AFA Alaska Online Support Center to report issues, raise concerns, or ask questions.
  • Management staffing within Crew Scheduling.  Four new Crew Scheduling Supervisors started this fall and they are in the process of interviewing for a Director of Crew Scheduling and one additional manager to help support operations. 
  • Review of reserve utilization statistics in all bases.
  • Status of management’s new upgraded telephone system in Crew Scheduling. Management provided statics on call volumes, wait times, and call duration times.
  • Issues and glitches with Crew Access that are affecting Reserve Flight Attendants.  Review of where known issues are documented and newly added issues. 
  • Update on topics of interest that were reviewed at the monthly Scheduling Committee meeting.

The committee is next scheduled to meet on Thursday, March 9.

What The Committee Is Working On

  1. Assisting Probationary Flight Attendants Through the Reserve Buddy Program.   Answering questions from and providing support to probationary Flight Attendants through an expanded AFA Reserve Buddy program.
  2. Addressing Reserve Contractual Concerns.  Researching and investigating reports from Reserve Flight Attendants and actively ensuring that management is compliant with our contract. 
  3. Developing Additional Tools & Resources for New Flight Attendants.  Working to create a plan to provide more user friendly, easy-to-access resources about the CBA and other job-related information for new Flight Attendants.

We Want to Hear From You!

Do you have feedback for the committee, concerns you’d like to share, or items that you’d like brought up with management?  Please let us know!  Your Local Reserve Committee is your voice to management.  You can find our contact information on the Reserve Committee page of the AFA Alaska website.

Inflight Service Committee Meeting Recap – 4th Quarter 2022

Inflight Service Committee

  • Our AFA Inflight Service Committee Chairpersons met on Wednesday, November 30 to discuss their ongoing program of work to represent Flight Attendants interests related to catering and onboard service/sales.
  • The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are facing onboard the aircraft.
  • The Inflight Service Committee continues to work with management to continuously improve onboard catering and engage in discussions leading to future improved processes. Please continue to report catering issues through Block2Block and safety-related issues through ReportIt!

On Wednesday, November 30, our AFA Local Inflight Service Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Naomi Parcell (ANC), Ross DeJong (SEA), Todd Horn (PDX), Raymond Ramirez (SFO), Johanna Thomas (LAX), and Chase Vandergrift (SAN). Also present was MEC Inflight Committee Chairperson Stephanie Garnett. The committee met with Senior Vice President of Marketing and Guest Experience Sangita Woerner, Inflight Experience Program Manager Matthew Coder, Managing Director of Guest Products Todd Traynor-Corey, Inflight Product and Experience Director David Scotland, and other management representatives from the food & beverage and catering operations. 

Topics of Discussion

The committee reviewed a number of items both during internal AFA-only conversation and when meeting with management.  Some items discussed include:

  • Elite comping program changes.  Flight attendants have asked for a change to the Elite Comping Program and a small modification is coming soon.
  • Marketing focus on California.  Marketing has shared a renewed focus on California.  Efforts will target the Bay Area first and will then shift to Southern California.  Marketing is building brand awareness with new initiatives. 
  • Onboard entertainment. The new holiday music is being loaded in the next few days.  Streaming entertainment will have movies from Paramount and Universal and the movies will be available a little bit longer on our flights.  There will be increased entertainment from HBO and other TV shows.  Many improvements to the fleet Wi-Fi are taking place which will lead to better performance of our systems.  The IT team is attempt to be more proactive at notifying passengers when there may be a possible interruption in the Wi-Fi service.  Flight Attendants are also being notified in advance of issues with the system.  The Committee is appreciative that we are all receiving advanced notice as to further be able to assist passengers.
  • Coffee. The Committee is hopeful that aft galley coffee showers will be a thing of the past.  A new brew basket has been designed and the first aircraft install is early this week.  New coffee carafes that will keep coffee at the correct serving temperature are also being reviewed.

What The Committee Is Working On

  1. Addressing ice issues.  The Committee has been invited by management to participate in a workshop to explore solutions for ice issues.  All opportunities for improvement will be examined.  Flight Attendant reporting has been instrumental in pinpointing the issues with both dry ice and wet ice .  The Committee is pleased that work is starting on this project early in 2023.  The goal is that ice problems be resolved prior to summer. 
  2. Providing input on tools. The Committee is working with management to review new tools and equipment.  The new slotted trays for the Premium Class and water service should be available soon on aircraft serving premium long haul routes. We will continue to advocate for tools that allow us to provide excellent service in a safe manner.
  3. Advocating for realistic service levels.  The Committee continues to advocate for testing proposed service level changes prior to their inception to ensure the changes meet passenger needs and safe service standards.  Committee Members will be testing the tray/water service with the new slotted trays as soon as practical.

We Want to Hear from You!

Please continue to report any catering issues or problems with onboard service using the catering feedback function in Block2Block.  If you’ve experienced a safety-related issue, please submit a report through ReportIt!  Your reports provide the Committee with the data needed to continue pushing management for meaningful improvements in our workplace.

Do you have other feedback for the Committee or items that you’d like brought up with management?  Please let us know!  Your Local Inflight Service Committee is your voice to management.  You can find our contact information on the Inflight Service Committee page of the AFA Alaska website. 

Scheduling Committee Meeting Recap – November 2022

Scheduling Committee

  • Our AFA Scheduling Committee Chairpersons met on Tuesday, November 22 to discuss their ongoing program of work to represent Flight Attendants interests related to lineholder scheduling.
  • The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are experiencing with scheduling, pairings, and bidding.
  • Your Local Scheduling Committee is available to answer questions, provide clarification, or help to resolve any lineholder scheduling-related issues.  Please don’t hesitate to reach out!

On Tuesday, November 22, our AFA Scheduling Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Heather Reier (ANC), Martin Vance Tillou (SEA), Melodie Anderes (PDX), Jaqui Bellenie (SFO), Natalie Codd (LAX), and Kitty Cohen (SAN). Also present were MEC Scheduling Committee Chairperson Jake Jones, MEC Scheduling Committee Vice Chairperson—Pairing Construction Karen Ferrell, MEC Scheduling Committee Vice Chairperson—PBS Adam Clarey, and MEC Reserve Committee Chairperson Julie Thornton. The committee met with Inflight Crew Scheduling Duty Manager Sara Cook, Director of Crew Planning Mike Ostler, and other management representatives from Crew Planning and Crew Scheduling.

Topics of Discussion

The committee reviewed a number of items both during internal AFA-only conversation and when meeting with management. Some items discussed include:

  • Review of D position pairings, distribution by domicile, and hotel/transportation within the United States.
  • Holiday Premium as outlined in CBA Section 21.H.
  • Minimum Days as outlined in CBA Section 10.E.1.a./b.
  • Reassignment pay under 10.R.5.
  • Reminder that filing for Stranded pay under 21.N is not automated.
  • Identified TFP discrepancies and auditing mileage.
  • Care Retreat.  The last chance to bid is January for March.  Management will assign training if not bid.
  • Line holders picking up reserve days may be assigned to Care Retreat. See Care Retreat 2022-2023 LOA.
  • Changes coming to PBS web hosting.  The PBS website will have a new URL.  The current website will be set up to direct Flight Attendants to the new location.  Refer to PBS Info page.
  • Accessing sick leave balances in Rainmaker.  The balances show total accrued and estimated accrual. Refer to Rainmaker guide on the Flight Attendant website.
  • Flight Attendant contactability requirements per the FAA and collective bargaining agreement.
  • Review of Crew Scheduling phone systems and how irregular operations are handled.
  • Staffing changes and management job postings within Crew Scheduling.
  • Crew Access Known Issues and JCTE Errors.  Upcoming expected release in December 2022. 
  • Future planning, scheduling, and aircraft delivery/retirement in 2023.

What The Committee Is Working On

  1. Scheduling a meeting with Network Planning.  The Committee would like to meet with Network Planning in 2023 to discuss our contract, legalities and suggestions. We want to provide management with the Flight Attendant perspective and in an effort to improve our quality of life. 
  2. Review of JCTE/Crew Access transaction performance.  Each month, ITS provides the Committee with data on performance and transactions within JCTE/Crew Access.  The Committee reviews these reports to ensure our service levels are maintained at the appropriate thresholds.
  3. Scheduling Quality of Life Improvements.  Reviewing ways to improve Trip Length Distribution (TLD) and other quality of life options.  Working with management to develop a quality of life survey to determine Flight Attendant scheduling priorities. 
  4. Review of user guides and links of Flight Attendant website.  Ensuring information is still accurate in existing resource materials, links are still active and working, etc.
  5. Updating Crew Access videos.  Working with management and ITS to update the Crew Access instructional videos to reflect updates and changes to the user interface.

We Want to Hear From You!

Do you have feedback for the committee, concerns you’d like to share, or items that you’d like brought up with management?  Please let us know!  Your Local Scheduling Committee is your voice to management.  You can open a support request on the AFA Alaska Online Support Center or contact us directly using the information on the Scheduling Committee page of the AFA Alaska website.

Human Rights Committee Meeting Recap – 4th Quarter 2022

  • Our AFA Human Rights Committee Chairpersons met on Monday, November 21, to discuss their ongoing program of work to advance human rights within our workplace and community.
  • The Committee also met with management to receive updates on what progress has been made on concerns that had been previously brought forward and address new concerns that have come to light. 
  • If you have ideas, thoughts, or feedback for the committee, your Local Human Rights Committee Chairperson would love to hear from you!

On Monday, November 21, our AFA Local Human Rights Committee Chairpersons met to discuss their ongoing activism to build awareness and effect change within our workplace and community. Representing you at the meeting were Matt Cook (ANC), Yan Yan Teague (SEA), Sylvia Newbill (PDX), Melissa Osborne (SFO), and Louise Borras (LAX). Also present were MEC Human Rights Committee Chairperson Chip Hestle and MEC Vice President Brian Palmer. The committee met with Vice President of Inflight Matt Prainito, Managing Director of Inflight Operations Michaela Littman, Seattle Director of Inflight Base Operations Jenny Bookert, San Francisco Base Manager Cierra Lewis, Diversity and Inclusion Specialist Sarah Keimig, and Managing Director of Labor Relations Carmen Williams from management. 

Topics of Discussion

The committee reviewed several items during internal AFA-only conversations and when meeting with management. Some items discussed include:

  • Members of management’s diversity, equity, and inclusion (DE&I) team have started visiting stations, beginning with a visit to PDX last week. The Committee did not receive direct notice from management that visits were going to be taking place and requested that management coordinate with the Committee going forward. The next visit will be to ANC on December 9.
  • Representatives from the Committee will participate in the 2023 AFL-CIO Dr. Martin Luther King Jr. Civil and Human Rights Conference in January in Washington, DC.
  • Conversation about how management’s DE&I team can better connect with Flight Attendants. The Committee recommended that DE&I make improvements by working more collaboratively with the Committee, as it is made up of Flight Attendants who represent our work group. Additionally, the Committee requested that management actively include them when communicating about upcoming events and activities sponsored by DE&I or the Company’s Business Resources Groups (BRGs).
  • AFA International has started holding monthly conference calls of Human Rights Committee members from across our Union to share information and coordinate activities.
  • Concerns about availability of emergency healthcare for pregnant employees in locations where regulations may impose limitations on healthcare providers. Management assured that, if necessary, they will facilitate the relocation of an employee to another state to facilitate treatment based on the recommendation of Global Lifeline.
  • Reports of some passengers traveling between certain city pairs seeming to be in need and lacking a clear plan or assistance upon arrival at their destination. Discussion was had about what resources might be available to assist these passengers that Flight Attendants could offer. Both the Committee and management will review available community resources that might be available.
  • Upcoming plans by management to introduce gender neutral uniform pieces. Although management has started work on the process, there is no interim solution, and Flight Attendants are still required to select from specific pieces labeled masculine or feminine. The Committee requested once again that management allow Flight Attendants to wear the pieces that fit them best without regard to program labels. In conjunction with the AFA Uniform Committee, the Committee has offered to engage in further conversation with management to develop a plan for implementation.

The committee is next scheduled to meet with management on Tuesday, February 21, 2023.  

What The Committee Is Working On

  1. Developing a Framework for Diversity & Inclusion Listening Sessions. Discussing proposed plans with management to have our AFA Human Rights Committee facilitate sessions in each base that would allow Flight Attendants to discuss diversity and inclusion topics and concerns with management. Conversations are ongoing, and a preliminary version of the plan is currently under review.
  2. Building Relationships with the Company’s Business Resources Groups (BRGs). Continuing to work to establish relationships with leaders of the Company’s BRGs to find areas where we can join together to advance human rights within the scope of each group.
  3. Advocating for Expanded Access to Uniform Pieces for All. Continuing to work with the AFA Uniform Committee to remove gender-based limitations on uniform items and allow all Flight Attendants to wear the pieces that best fit them as an individual.

We Want to Hear From You!

Do you have feedback for the committee, concerns you’d like to share, or items you’d like brought up with management? Please let us know! Your Local Human Rights Committee is your voice to management. You can find our contact information on the Human Rights Committee page of the AFA Alaska website. 

We Will Never Forget – September 11, 2001

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Vacation Survey Now Open

This message is for both pre-merger Alaska and Hawaiian Flight Attendants Your Joint Negotiating Committee (JNC) is working diligently to understand and improve the vacation benefits for our Flight Attendants at Alaska and Hawaiian. Your input is essential in ensuring that the vacation provisions we adopt reflect your needs and preferences. To gather your perspectives, […]

SEA Domicile Negotiations – September 2025

This message is for pre-merger Hawaiian Flight Attendants Negotiations Update The SEA Domicile Negotiating Committee met this week for three days of collective bargaining with management.  The SEA NC met with management on September 3 to September 5 in Honolulu. At the negotiating table for this session were: Representing AFA and our Flight Attendants   […]

Pre-Merger Alaska MEC Committee Interviews—October 2025

This message is for pre-merger Alaska Flight Attendants In accordance with Article VI.C of the AFA Alaska MEC Policy and Procedure Manual, the terms of office for the MEC Committee Chairpersons and other MEC-level positions align with those of the MEC Officers. Since the current term for the MEC Officers will conclude on December 31, […]

Merged MEC Committee Chairperson Interviews—October 2025

This message is for both pre-merger Alaska and Hawaiian Flight Attendants The integration of our Master Executive Councils (MECs) is progressing steadily. Our first group of committees successfully merged on June 1, and we are now planning for another group of committees to merge on November 1. As part of the committee merging process, our […]

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