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        You are here: Home / Archives for Committees / Air Safety, Health, & Security Committee (ASHSC)

        Combatting Rising Tensions in the Cabin

        June 9, 2017 17:00

        The past couple of months have been incredibly challenging for Flight Attendants after back-to-back in-cabin disturbances in the US were broadcast on social media. Those disturbances subsequently “broke the internet” and were widely carried by news outlets. The mob mentality response to the video clips, with little correct information about the incidents, has put Flight Attendants in the cross hairs. AFA immediately focused on a national de-escalation to keep travelers from coming to the plane with bias against crewmembers and the authority we must maintain to keep everyone safe.

        Reinforcing Our Role as Aviation’s First Responders

        AFA’s message in the media and on Capitol Hill has been to remind the public and our legislators that Flight Attendants are aviation’s first responders charged with the safety, health and security of the passengers in our care. AFA has cited the ever-shrinking personal space in main cabins and minimum staffing as some of the contributing factors to these recent incidents.

        In case you missed it, the Today Show recently featured Flight Attendants talking about their perspective on conditions in the cabin. Flight Attendants reminded Matt Lauer and the public about the good job aviation’s first responders do to usher millions safely and efficiently to their destinations every single day. Matt Lauer reiterated this point to millions of viewers who also fly on our planes!

        Watch the full interview >

        Passenger Incident Reporting Form

        AFA has been receiving reports from Flight Attendants about a variety of situations in which they are feeling harassed by passengers. It is imperative that AFA begin collecting confidential data on these types of confrontations so that we can more effectively advocate on your behalf to management, regulators, legislators and the media. For instance, we want to know: (1) How frequently are passengers videotaping us, (2) What exactly are they filming and (3) Are they trying to incite emotions from Flight Attendants by saying or doing inappropriate things?

        If you or your fellow Flight Attendants experience concerning behavior from a passenger(s), please take a moment to fill out a confidential reporting form by clicking on the following link. The form is very simple to complete. Filling out this form is optional (although greatly appreciated) and does not relieve you of other reporting requirements indicated in your Flight Attendant manual.

        Passenger Incident Reporting Form »

        *** If AFA releases any of the data to third parties, be assured we will remove any and all identifying information so that confidentiality is strictly maintained. ***

        Thank you very much in advance for assisting AFA in combatting rising tensions in the cabin. Fly safe and continue to look out for each other.

        In Solidarity,

        Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Melissa Osborne, Tim Green and Brice McGee

        Filed Under: Air Safety, Health, & Security Committee (ASHSC), EAP/Professional Standards Committee, Government Affairs Committee, Latest News Tagged With: 2017, passenger incident reporing form

        Custom Uniform Safety Standards

        April 18, 2017 05:00

        Alaska Air Group management has been working with operational leaders, third-party safety consultants, labor leaders, workgroup and union representatives, and the uniform supplier (to be announced later) in order to develop a new safety standard for the upcoming custom uniform program. AFA is very pleased to report that management has made a commitment to certify the primary uniform pieces in the custom uniform to an industry-leading safety standard: the Standard 100 by OEKO-TEX®. (OEKO-TEX® is pronounced “eco tex” like “eco” in “eco-friendly” and “tex” like the first syllable in “Texas”.)

        There may be a need and/or desire to source non-custom pieces from a third-party vendor in some instances, in which case the Company will first seek suppliers that adhere to the American Apparel and Footwear Association (AAFA) Restricted Substance List (RSL) or another safety standard of equal caliber. Based on all the information we have been given so far, AFA anticipates that the Flight Attendant custom uniform will be composed almost exclusively of pieces certified to the Standard 100 by OEKO-TEX®.

        AFA and Alaska Airlines management had originally discussed the Standard 100 by OEKO-TEX® during our investigations into textile sourcing and manufacturing safety resulting from Flight Attendant health concerns with the TwinHill uniform. AFA pushed for adopting the Standard 100 by OEKO-TEX®, but management deemed the standard as too expensive to achieve at that time. By partnering with the custom uniform supplier, Alaska Airlines is now able to implement this robust safety standard more cost effectively than was previously possible.

        Even with the Standard 100 by OEKO-TEX® certification, it is impossible to guarantee that all Flight Attendants will remain free from reactions to the custom uniform pieces. In fact, research indicates it is likely that five to ten percent will experience some form of dermal reaction as a result of cutting over to new uniform pieces. However, AFA appreciates that management has taken proactive steps to improve the safety of our uniforms and reduce the possibility of more serious health effects by adopting the Standard 100 by OEKO-TEX® and the AAFA RSL into our custom uniform program.

        Based on behind the scenes progress so far, we are very hopeful the custom uniform program will be well received and the cutover in 2019 will go as smoothly as possible.

        In Solidarity,

        Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Tim Green, Brice McGee; AFA Uniform Committee Chairperson Bob Moore; and AFA ASHSC Chairperson Seth Heiple

        Filed Under: Air Safety, Health, & Security Committee (ASHSC), Latest News, Uniform Committee Tagged With: 2017, custom uniform, safety, Standard 100 by Oeko-Tex, uniform

        Premium Class

        January 6, 2017 18:00

        The implementation of Premium Class service has led to several concerns from AFA members that the Master Executive Council (MEC) would like to address.

        Selling upgrades in-flight

        AFA has been in contact with the union representing the Customer Service Agents and Reservations Agents, the International Association of Machinists and Aerospace Workers (IAM), regarding the selling of upgrades in-flight. AFA and IAM are in mutual agreement there is no scope of agreement violation in our respective contracts as long as Flight Attendants sell the Premium Class upgrades in-flight. Please do not sell any Premium Class upgrades while on the ground. Although selling Premium Class upgrades in-flight is not a contractual violation, AFA will definitely remember these additional duties the next time we’re at the bargaining table!

        Premium Class training

        Did you know there is required computer based training (CBT) for the new Premium Class service? If not, you are in good company because this is a surprise to many. Although there have been a few references to the training in various management communications since it was first mentioned in the Inflight Bulletin Bundle (IBB) posted on December, 14, 2016, the actual notice of the training being required and paid has not been adequate in AFA’s opinion.

        According to the IBB, training may be completed via the Premium Class app on your Inflight Mobile Device (IMD) or on a computer by going to aspremiumclass.com. Management states the paid training must be completed by Wednesday, January 18, 2017, which is a deadline that AFA is disputing. The training will be paid at 1.0 TFP pursuant to §30.C.4.

        More than four upgrades?

        As of this writing, management has yet to provide guidance in a situation in which more than four customers wish to move to Premium Class. AFA has requested management to provide direction on this issue.

        Alcohol control procedures

        Flight Attendants have asked AFA to seek guidance from management with regard to alcohol control procedures in Premium Class. This is the information we have received from management so far:

        • All Premium Class (PC) customers receive an alcoholic beverage if they want, including non-revenue.  The customer must meet the usual alcohol service protocol according to the Flight Attendant Manual (FAM).
        • PC customers receive up to two drinks per cart if requested (F/As should not offer two).
        • PC customers may request and be served alcohol in addition to the standard service(s) as long as they do not appear to be intoxicated or in danger of becoming so. [Note: There appears to be conflict between emailed policy clarifications issued by management and the guidance stated in our Emergency Interim Bulletins (EIBs) with regard to how much complementary alcohol is provided in addition to the cart service(s). Do we only serve complementary alcoholic beverages during cart service or do we provide them on request as well? AFA would like management to clarify the policy.]

        Important: Report all alcohol-related incidents; include the customer’s seat number and class of service in the report so that we may identify any trends related to PC. In addition, document concerns related to selling upgrades in-flight, more than four upgrade requests at a time and incorrect catering.

        We thank all of you who have alerted us to the concerns with new Premium Class service. There appears to be several questions left for management to answer regarding Premium Class. AFA will continue to pressure management to provide Flight Attendants with sufficient supplies and accurate information to ensure that you have the resources you need.

        In Solidarity,

        Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Tim Green, Brice McGee; MEC Inflight Service Committee Chairperson Stephanie Garnett; and MEC Air, Safety Health and Security Committee Chairperson Seth Heiple

        Filed Under: Air Safety, Health, & Security Committee (ASHSC), Inflight Service Committee, Latest News Tagged With: 2017, premium class

        Staying Healthy In The Air and On The Ground

        January 4, 2017 11:57

        In the Air

        Fact

        Airplane cabins are notoriously dry, with humidity levels dropping to as low as 10%.  At this point the mucous membranes in the nose and throat dry up, and we become more susceptible not only to infections, but headaches, cramps, fatigue, as well as dry skin.  Coffee and sodas are diuretics and can dry you out.  Water increases your energy, assists in weight loss, flushes toxins, relieves you of fatigue & boosts your immune system.  The best defense against dehydration is to drink lots of water.

        Tip

        Drink plenty of water before, during and after your flight.  Recommended:  8 ounces every hour.

        Fact

        Airplanes are filled with germs.  Your skin is your best defense at blocking germs from entering into your system.  Mucous membranes, cuts, wounds, cracks to the skin are excellent portals for the entrance of germs into your system.

        Tip

        Hygiene

        The CDC refers to hand washing as a “do-it-yourself vaccine,” making it an excellent line of defense against preventing sickness.  The friction of rubbing your hands together is part of the mechanical process of removing germs, bacteria and viruses from your skin.  It is recommended that you wash your hands frequently and for a minimum of 30 seconds.  Use lotion frequently to avoid dry cracked hands, fending off yet another portal of entry for bacteria and viruses.

        Resist the urge to touch your mouth, eye area or nose. Robert Schwartz, MD, chairman of family medicine at the University of Miami School of Medicine states, “The main way a virus gets into your system is via the oral and respiratory nasal route.”  Wash your hands after blowing your nose.  Dry eyes?  Use moisturizing drops.  Not only will this relieve the irritation but it will also alleviate the tendency to touch your eyes.  If you have a cut or open wound, keep it covered and dry with a bandage.  If it gets wet, change the bandage.  Moisture is a great medium for bacterial growth.

        Lavatories

        Close the lid to the toilet prior to flushing.  Flushing sprays germs and bacteria from the inner bowl into the air (basically, microorganisms of what was deposited prior to flushing). Don’t forget to use a paper towel for lowering lid, touching the faucet, door handle, etc.

        If taking in a make-up bag or toiletries, make sure the counter is dry and then lay a paper towel down to protect your items from contact with the counter.  If brushing your teeth, use bottled water in a cup for rinsing, then dispose of the cup in the trash (using a paper towel to open the trash).

        Galleys

        Use sanitizing wipes to wipe down the interphone, jump seat area, seat belt buckles, and galley counter tops.  Do not place trash or shoes on the galley counter tops.

         

        Fact

        Travelling with a cold or sinus infection can cause permanent damage to your hearing.  Not to mention the fact that you are contagious and your co-workers don’t want what you have!

        Tip

        Don’t fly when sick.  However, if you find yourself on a flight, and experience sinus and or ear pain, a decongestant nose spray may provide relief. Recommended:  Keep a nasal decongestant spray in your bag when you fly.  More importantly notify your supervisor, contact Global Lifeline and don’t continue your trip until you are released to fly.

         

        Fact

        Seasonal immunizations and certain other immunizations, such as flu shots, flu mist, pneumonia immunizations, whooping cough and adult shingles immunizations, are available not only from your health care provider, but are also provided by most pharmacies or other mass immunizer locations.

        Tip

        Be proactive and stay healthy!

         

        Fact

        The benefits of exercise include:

        • Boosts the immune system.
        • Increases energy levels.
        • Decreases stress.
        • Improves moods.
        • Promotes better sleep.

        All of which are critical to the stress and challenges we face as Flight Attendants.

        Tip

        Pack a pair of tennis shoes and work out or comfortable clothes and:

        • Utilize the gym at your layover hotel.
        • Go for a walk or run.
        • If you’re a shopper, do some power walking at the mall.
        • Rent a bike if available on your layover.
        • Yoga or stretching exercises in your hotel room.
        • Get out and explore the fun activities that are unique to your layover city.

        Note of caution:  Always be aware of your environment for safety concerns (situational awareness), and when possible, pair up with a crewmember or your entire crew for outdoor excursions.

         

        Fact

        The benefits of healthy eating are:

        • Increased productivity
        • Enhanced mood
        • Longer life
        • Improved sleep
        • Maintain a healthy weight

        Tip

        Plan ahead and save your wallet, save your waistline:

        • Pack healthy food to take with you on your trip. Some hotels have a refrigerator in the room to keep your food fresh.
        • When you make a meal at home and have leftovers, place serving size portions in plastic containers and freeze. Do this whenever you have leftovers so that when you’re getting ready for a trip, grab one or more and place in your insulated food bag.  Take out on the plane, place in a tin, and pop it in the oven.
        • Costco and Trader Joe’s have some great, prepared salads and meals to keep on hand and grab as you walk out the door.
        • Smoothies and healthy shakes can be frozen and ready to go when you are.
        • Fruits and raw vegetables are easy and good for you!

        These are only a handful of suggestions.  Your best resources are other Flight Attendants.  Ask or observe what they do; you will always learn something new from your fellow F/As.

         

        On The Ground

        Fact

        It’s believed the dirtiest item in a hotel room is the remote.  Not far behind are doorknobs, phone receivers, toilet flushers, faucets and ice buckets.  Added to the list are the bedspreads.  Sheets are washed prior to your check in.

        When it comes to bedbug infestations, even the most upscale hotels with the strictest sanitary practices aren’t immune. And unfortunately, most do battle bedbugs from time to time thanks to an ever-changing international clientele.

        Tip

        When packing for your trip throw in disinfectant wipes, a travel size disinfectant spray (may not be used on the aircraft), a clear bag and a pair of slippers for your hotel stay.  When you arrive, inspect the room for safety.  Use the buddy system and look out for each other while one F/A stands outside in the hall and you look under the bed, in the closet, the bathroom, and behind the drapes, to make sure you’re the only one in the room.  Don’t use the safety lock until you’ve done this in case you discover you have company and need to make a quick exit.  Once you’ve deemed the room secure, go with the other F/A and watch out while s/he does the same. (Safety First)

        Inspect the room for health hazards, starting with the bathroom. With a tissue, lift the toilet seat and spray both sides of the seat with disinfectant, even if it looks spotless. Next, use disinfectant wipes on frequently touched hot spots: faucets, toilet lever, doorknobs, light switches, the phone, and clock.  Don’t bother trying to clean the crevices of the remote control. Instead slide it into a clear plastic bag. Use it this way during your stay, inside its protective cover.

        Don’t sit or place any belongings on the bed until you’ve checked them.  Check your mattress, bed frame, and headboard — you’re looking for small brown stains. Bedbugs are hard to see (they hide during the day and can run away quickly when disturbed), but they leave behind brown bloodstains when they process the blood of their victims. Be sure to check under the sheets and mattress pad, too.

        Limit direct skin contact with the carpet and furniture so you don’t pick up any potential fungus. That means wear socks or slippers and be fully clothed when sitting on chairs or the sofa.

        Before a shower, squirt shampoo in the tub and run the water on hot for a minute to decrease the number of germs where you’ll be standing, even if the bottom of the tub looks clean.  If you have a cut on your foot, though, bandage it and wear flip-flops.

         

        Fact

        Sleep is vital to our health and wellbeing, but can be very elusive in our work environment due to a multitude of factors.  Some examples are:

        • Time zone changes.
        • Irregular work hours.
        • Anxiety of waking up on time for an early check in.
        • Stressed out from the events of the day.
        • Problems at home and being away and unable to solve them.
        • Room near the elevator or ice machine.
        • Noisy neighbors.

        Tip

        Depending on the time of day and what your schedule is, here are a few suggestions:

        • If you need to take a nap, try to keep it short so you’ll sleep better at night.
        • If you need complete darkness when you sleep use the pant hangers from the closet with the clips to clip drapes together and prevent light from entering your room.
        • Request a room away from the elevator and ice machine.
        • Contact the front desk to report noisy neighbors or request a room change.
        • Wear ear plugs/eye masks.
        • Set the room clock, your cell phone clock and request a wakeup call so you can sleep easily knowing that you won’t miss your check in.
        • Dim the light display on your hotel clock and make sure the time set is the correct time.
        • Pack the night before except what you’ll need in the morning. One less thing to worry about.  Especially if you hit the snooze button too many times.
        • Try mediation or relaxation techniques for stress.
        • Make a list of what you’ll do when you get home. Then put it away.
        • Use a white noise or sleep machine.
        • No computers or electronics in bed.
        • If you have a device running iOS (iPhone iPad) turn on “Night Shift” which reduces the amount of blue light emitted from your display. It can be found under Settings -> Display & Brightness -> Night Shift and can also be found as a toggle in the iOS Control center.
        • Ask fellow FAs what their secrets are for getting a good night’s sleep.

        Filed Under: Air Safety, Health, & Security Committee (ASHSC) Tagged With: 2017, ASHSC, health, wellness

        University of Colorado Flight Attendant Health Study

        October 20, 2016 05:00

        Information prepared by Judith Anderson, AFA Air, Safety, Health and Security Department (ASHSD)

        AFA members are invited to participate in a University of Colorado health study that is intended to assess the health effects of flight attendants’ onboard exposures to second-hand smoke. AFA has reviewed the study and sees no reasons to discourage participation by AFA members. This bulletin gives you the “skinny” to review so that you can decide if you’d like to share the information with your members and invite them to participate.

        The study is led by University of Colorado pulmonologist, Dr. Bill Vandivier, and is funded by a Flight Attendant Medical Research Institute (FAMRI) grant. FAMRI was established in 2000 with $300M in funds from a large class action lawsuit against big tobacco that was settled in 1997. The organization funds research to assess the health effects of exposure to tobacco smoke.

        The purpose of the study is to compare the (primarily respiratory) health of people in three groups – flight attendants who flew for any length of time before the smoking ban, flight attendants who have flown for any length of time since the smoking ban, and a “control group” of people who have not worked as flight attendants. The intent is for the control group to be made up of family/friends of the flight attendants in the study (esp. friends) because they would have similar life outside of flying. Control group members need to be 50 or older because the flight attendants who flew pre- ban are not expected to be younger than that, and you want a similar age group to control for any effects of age.

        Participation involves travel to the University of Colorado clinic in Denver, where participants spend about 3.5 hours completing a series of health and exposure surveys (some of which can be completed in advance, if preferred), plus a physical, lung function, volume, and diffusion (how effectively air moves across the lung wall – measure of oxygen transfer/uptake) tests, and a nasal swab.

        A few notes regarding the survey questions: First, there are some questions about potential occupational exposures to chemicals other than second-hand smoke (SHS) such as fuel fumes. That’s to control for the respiratory health impact(s) of those exposures and focus on the effects of SHS. Second, the majority of the health questions ask about respiratory health (to be expected) but some ask about depression/anxiety “in the past 7 days,” cognitive function “in the past 4 weeks,” and whether the person answering the questions is currently taking anti-depressants. AFA asked about the relevance of those mental health/cognitive questions and this was the answer: “The study looks at the long-term effect of secondhand smoke exposure on the development of lung diseases such as chronic obstructive pulmonary disease (COPD). COPD has many effects outside the lung, including increased cardiovascular disease, anxiety, depression and use of health care resources. It also worsens cognition and quality of life. So they ask those questions to have a deeper understanding of the effects of secondhand smoke exposure beyond lung function.” Finally, all personal health information is encrypted and de-identified to ensure confidentiality. Pressed on that last point, the investigators assured AFA that the data collected will not be shared with the airlines under any circumstances.

        To defray some travel costs, participants who live in Denver are paid $50, in the Denver area (but not in Denver) $100, and outside of the Denver area the choice of either $100 or a hotel room for a night. The research team has already recruited about 150 people, but they are hoping for 600 (or even more) and want to encourage people to sign up because the larger their sample size, the greater the statistical “power,” which allows them to more reliably answer their research questions.

        To sign up, members can call 303-724-6067 or send an email to famri@ucdenver.edu. Any more questions, please call or email Judith Anderson – judith@AFAnet.org or 206-932-6237.

        Filed Under: Air Safety, Health, & Security Committee (ASHSC), Latest News Tagged With: 2016, ASHSD, health study, University of Colorado

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