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Aviation Safety Action Program (ASAP) Update

New FAA Memorandum of Understanding outlines program for both pre-merger Alaska and Virgin America Flight Attendants

AFA is pleased to announce that a new Aviation Safety Action Program (ASAP) Memorandum of Understanding (MOU) has been signed by management, the FAA, and AFA, renewing the ASAP program for another two years.  The new MOU includes a provision to roll out an ASAP program to pre-merger Virgin America Flight Attendants in the near future and then integrate the pre-merger Virgin America ASAP program into the pre-merger Alaska ASAP program once a single collective bargaining agreement and integrated seniority list have been achieved.

Click here to view the new ASAP MOU

Along with the ASAP MOU, an accompanying letter of agreement (LOA) has been signed that specifically apply to the Flight Attendants at each specific pre-merger airline.  The LOAs spell out additional protective provisions of the program that complement the MOU.

Click here to view the ASAP additional provisions LOA for pre-merger Alaska F/As
Click here to view the ASAP additional provisions LOA for pre-merger Virgin America F/As

IMPORTANT: ASAP Reporting Timeline Change for Pre-Merger Alaska Flight Attendants

One important change to the ASAP program involves the timeframe for filing a report under the protective provisions of the program.  Previously, ASAP reports needed to be filed no later than 24 hours after the end of the sequence during which the event occurred.  Recently, the FAA has moved to a new standard template MOU that changes that timeline; this template was used to renew the AS ASAP program.  Under the new ASAP MOU, reports must be submitted no later than 24 hours after the end of the duty period during which the event has occurred in order to qualify for the protective provisions of the ASAP program.

Coming Soon: ASAP for Pre-Merger Virgin America Flight Attendants

AFA and management have also agreed to establish an ASAP program for pre-merger Virgin America Flight Attendants.  Please note that even though the ASAP MOU and LOA have been signed, the ASAP Program for pre-merger Virgin America Flight Attendants is not yet in effect.  A timeline for implementation is currently being discussed with management and more information will be communicated regarding training as well as the date the program will be effective.

Questions?

Pre-Merger Alaska Airlines Flight Attendants

If you have questions about the ASAP program, please contact AFA ASAP ERC Representative Ronda Ruderman or a member of your Local Air Safety, Health, & Security Committee (ASHSC).

Pre-Merger Virgin America Flight Attendants

If you have questions about the upcoming ASAP program, please contact your Local Council Officers.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green and Brice McGee

[AS] Overhead Bin & Carry-on Bag Related Injuries Survey

This message is for pre-merger Alaska Flight Attendants

Your AFA ASHSC (Air Safety, Health and Security Committee) has been working for some time to find ways to address injuries attributed to push up style overhead bins and passengers carry-on bags.

With the encouragement and support of the ASHSC the company has been successful in getting Boeing to develop a lift assist mechanism for the Space Bins which the company is in the process of installing. This is helpful, but we know more needs to be done since push up style bins will be with us for the foreseeable future.

To that end we have partnered with Inflight Safety & Compliance and Alaska Air Group Safety to conduct a safety risk assessment of the boarding process focusing on overhead bins and carry-on bags.

To support that effort, we encourage all F/As who have been injured operating overhead bins or by handling or being struck by carry-on bags to fill out the anonymous survey sent out Friday in Andy’s What’s Happening. For convenience we have provided a link to that survey below.

Click here to access the Overhead Bin & Carry-on Bag Related Injuries Survey

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green, Brice McGee and MEC ASHSC Chairperson Seth Heiple

Combatting Rising Tensions in the Cabin

The past couple of months have been incredibly challenging for Flight Attendants after back-to-back in-cabin disturbances in the US were broadcast on social media. Those disturbances subsequently “broke the internet” and were widely carried by news outlets. The mob mentality response to the video clips, with little correct information about the incidents, has put Flight Attendants in the cross hairs. AFA immediately focused on a national de-escalation to keep travelers from coming to the plane with bias against crewmembers and the authority we must maintain to keep everyone safe.

Reinforcing Our Role as Aviation’s First Responders

AFA’s message in the media and on Capitol Hill has been to remind the public and our legislators that Flight Attendants are aviation’s first responders charged with the safety, health and security of the passengers in our care. AFA has cited the ever-shrinking personal space in main cabins and minimum staffing as some of the contributing factors to these recent incidents.

In case you missed it, the Today Show recently featured Flight Attendants talking about their perspective on conditions in the cabin. Flight Attendants reminded Matt Lauer and the public about the good job aviation’s first responders do to usher millions safely and efficiently to their destinations every single day. Matt Lauer reiterated this point to millions of viewers who also fly on our planes!

Watch the full interview >

Passenger Incident Reporting Form

AFA has been receiving reports from Flight Attendants about a variety of situations in which they are feeling harassed by passengers. It is imperative that AFA begin collecting confidential data on these types of confrontations so that we can more effectively advocate on your behalf to management, regulators, legislators and the media. For instance, we want to know: (1) How frequently are passengers videotaping us, (2) What exactly are they filming and (3) Are they trying to incite emotions from Flight Attendants by saying or doing inappropriate things?

If you or your fellow Flight Attendants experience concerning behavior from a passenger(s), please take a moment to fill out a confidential reporting form by clicking on the following link. The form is very simple to complete. Filling out this form is optional (although greatly appreciated) and does not relieve you of other reporting requirements indicated in your Flight Attendant manual.

Passenger Incident Reporting Form »

*** If AFA releases any of the data to third parties, be assured we will remove any and all identifying information so that confidentiality is strictly maintained. ***

Thank you very much in advance for assisting AFA in combatting rising tensions in the cabin. Fly safe and continue to look out for each other.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Melissa Osborne, Tim Green and Brice McGee

Custom Uniform Safety Standards

Alaska Air Group management has been working with operational leaders, third-party safety consultants, labor leaders, workgroup and union representatives, and the uniform supplier (to be announced later) in order to develop a new safety standard for the upcoming custom uniform program. AFA is very pleased to report that management has made a commitment to certify the primary uniform pieces in the custom uniform to an industry-leading safety standard: the Standard 100 by OEKO-TEX®. (OEKO-TEX® is pronounced “eco tex” like “eco” in “eco-friendly” and “tex” like the first syllable in “Texas”.)

There may be a need and/or desire to source non-custom pieces from a third-party vendor in some instances, in which case the Company will first seek suppliers that adhere to the American Apparel and Footwear Association (AAFA) Restricted Substance List (RSL) or another safety standard of equal caliber. Based on all the information we have been given so far, AFA anticipates that the Flight Attendant custom uniform will be composed almost exclusively of pieces certified to the Standard 100 by OEKO-TEX®.

AFA and Alaska Airlines management had originally discussed the Standard 100 by OEKO-TEX® during our investigations into textile sourcing and manufacturing safety resulting from Flight Attendant health concerns with the TwinHill uniform. AFA pushed for adopting the Standard 100 by OEKO-TEX®, but management deemed the standard as too expensive to achieve at that time. By partnering with the custom uniform supplier, Alaska Airlines is now able to implement this robust safety standard more cost effectively than was previously possible.

Even with the Standard 100 by OEKO-TEX® certification, it is impossible to guarantee that all Flight Attendants will remain free from reactions to the custom uniform pieces. In fact, research indicates it is likely that five to ten percent will experience some form of dermal reaction as a result of cutting over to new uniform pieces. However, AFA appreciates that management has taken proactive steps to improve the safety of our uniforms and reduce the possibility of more serious health effects by adopting the Standard 100 by OEKO-TEX® and the AAFA RSL into our custom uniform program.

Based on behind the scenes progress so far, we are very hopeful the custom uniform program will be well received and the cutover in 2019 will go as smoothly as possible.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Tim Green, Brice McGee; AFA Uniform Committee Chairperson Bob Moore; and AFA ASHSC Chairperson Seth Heiple

Premium Class

The implementation of Premium Class service has led to several concerns from AFA members that the Master Executive Council (MEC) would like to address.

Selling upgrades in-flight

AFA has been in contact with the union representing the Customer Service Agents and Reservations Agents, the International Association of Machinists and Aerospace Workers (IAM), regarding the selling of upgrades in-flight. AFA and IAM are in mutual agreement there is no scope of agreement violation in our respective contracts as long as Flight Attendants sell the Premium Class upgrades in-flight. Please do not sell any Premium Class upgrades while on the ground. Although selling Premium Class upgrades in-flight is not a contractual violation, AFA will definitely remember these additional duties the next time we’re at the bargaining table!

Premium Class training

Did you know there is required computer based training (CBT) for the new Premium Class service? If not, you are in good company because this is a surprise to many. Although there have been a few references to the training in various management communications since it was first mentioned in the Inflight Bulletin Bundle (IBB) posted on December, 14, 2016, the actual notice of the training being required and paid has not been adequate in AFA’s opinion.

According to the IBB, training may be completed via the Premium Class app on your Inflight Mobile Device (IMD) or on a computer by going to aspremiumclass.com. Management states the paid training must be completed by Wednesday, January 18, 2017, which is a deadline that AFA is disputing. The training will be paid at 1.0 TFP pursuant to §30.C.4.

More than four upgrades?

As of this writing, management has yet to provide guidance in a situation in which more than four customers wish to move to Premium Class. AFA has requested management to provide direction on this issue.

Alcohol control procedures

Flight Attendants have asked AFA to seek guidance from management with regard to alcohol control procedures in Premium Class. This is the information we have received from management so far:

  • All Premium Class (PC) customers receive an alcoholic beverage if they want, including non-revenue.  The customer must meet the usual alcohol service protocol according to the Flight Attendant Manual (FAM).
  • PC customers receive up to two drinks per cart if requested (F/As should not offer two).
  • PC customers may request and be served alcohol in addition to the standard service(s) as long as they do not appear to be intoxicated or in danger of becoming so. [Note: There appears to be conflict between emailed policy clarifications issued by management and the guidance stated in our Emergency Interim Bulletins (EIBs) with regard to how much complementary alcohol is provided in addition to the cart service(s). Do we only serve complementary alcoholic beverages during cart service or do we provide them on request as well? AFA would like management to clarify the policy.]

Important: Report all alcohol-related incidents; include the customer’s seat number and class of service in the report so that we may identify any trends related to PC. In addition, document concerns related to selling upgrades in-flight, more than four upgrade requests at a time and incorrect catering.

We thank all of you who have alerted us to the concerns with new Premium Class service. There appears to be several questions left for management to answer regarding Premium Class. AFA will continue to pressure management to provide Flight Attendants with sufficient supplies and accurate information to ensure that you have the resources you need.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Tim Green, Brice McGee; MEC Inflight Service Committee Chairperson Stephanie Garnett; and MEC Air, Safety Health and Security Committee Chairperson Seth Heiple

Hotel Committee Meeting Recap – June 2026

On Monday, June 8, our AFA Hotel Committee Chairpersons met in-person to receive an update about current layover hotels and transportation providers and discuss concerns with management. Representing you at the meeting were Dori Marron (ANC), Jarod McNeill (SEA pmAS), Kelly Hepworth (PDX), Hilary Streem (SFO), Le’a Tupola (LAX/SEA pmHA), Brian Sherill (LAX pmAS), and […]

MEC Town Hall Video and Q&A Recap – June 8, 2026

Whether you joined us live or are looking to watch on your own schedule, we’re excited to share the full recording of our June 8 MEC Town Hall! Catch up on the discussions and hear directly from our MEC Officers and AFA panelists—now available to you anytime on the AFA Alaska + Hawaiian YouTube channel […]

Reserve Committee Meeting Recap – 2nd Quarter 2026

This message is for pre-merger Alaska Flight Attendants On Thursday, June 4, representatives from our pre-merger Alaska AFA Reserve Committee met to discuss ongoing work advocating for Reserve Flight Attendants. Representing you at the meeting were Conner Gallager (SEA), Anthony Eskander (PDX), Kanako Yamada (LAX), Adrian Alcantara (SAN), and MEC Reserve Committee Vice Chairperson—New Hire […]

Joint Contract Negotiations Session 15 – June 2026

The JNC has been actively negotiating key sections of the contract, focusing on vacation, sick leave, and temporary duty assignments. A tentative agreement was reached on Section 37 (Temporary Duty Assignments), ensuring financial protections and fair treatment for Flight Attendants during temporary assignments. These ongoing discussions demonstrate a commitment to integrating the best benefits from both Alaska and Hawaiian CBAs for all members.

Celebrating LGBTQ Pride Month

Every June, we come together to honor LGBTQ Pride Month in the United States—a time to celebrate the remarkable resilience, diversity, and achievements of the LGBTQ community. Pride Month began as a tribute to the Stonewall Uprising in Manhattan in 1969, a pivotal moment that ignited the modern LGBTQ rights movement. The inaugural Pride March, […]

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