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Issues with Crew Access: December 16, 2023

Scheduling, Grievance, and Hotel Committees

  • Hotel reservation details are not populating in pairings. 
  • The “Drop” (to Open Time) drop-down was reported by a few (but not all) Flight Attendant as not visible prior to Open Time opening.
  • Drops to Open Time were not functioning for January 24-30, 2024, for all domiciles except Seattle until just before 2 PM PT.

What will come as no surprise to anyone, Crew Access is malfunctioning once again. So far, there are three issues identified:

  1. Hotel reservation details are not populating in pairings, 
  2. The “Drop” (to Open Time) drop-down was reported by a few (but not all) Flight Attendant as not visible prior to Open Time opening, and 
  3. Drops to Open Time were not functioning for January 24-30, 2024, for all domiciles except Seattle until just before 2 PM PT. (Reminder: January 31 is the first day of the February bid month.) Seattle appeared to open normally at 2 PM PT.

Hotel reservation details not populating in pairings

This outage is specific to Jeppesen and not related to API. Outdated or no hotel information is being displayed. However, Crew Scheduling (CS) is manually updating hotel information in Crew Access. Additionally, the hotel information in the My Crew Care (API) app is importing correctly and is accurate.

[Update: This issue has been resolved as of 12/16/2023 @ 18:36 PT ^MECP Jeff]

Drop to Open Time not visible prior to Open Time opening for some Flight Attendants

So far, this does not appear to be a widespread issue, and Alaska ITS is investigating.

Drops to Open Time were not functioning for January 24-30, 2024

Alaska ITS and Jeppesen appeared to resolve the issue just before 2 PM PT, which meant that Seattle opened normally at 2 PM. Our Master Executive Council (MEC) and management have agreed to an initial remedy to help mitigate the impact of this outage (for all domiciles except Seattle):

Overview:

In chronological order, CS will review the Flight Attendants who attempted to drop trips to Open Time on these days but were unsuccessful. CS will offer to manually drop their trip into OT. CS will work down the list until they meet the contractually required number of Threshold Sequence Number (TSN) trips for the respective base. ITS has a report of all Open Time drop transactions, so they can replicate who attempted to drop trips first. This report will become available at 2:30 PM PT, but they will need time to prepare the report into a workable format for these purposes. Inflight Crew Scheduling Management will begin to contact Flight Attendants this evening to see if they wish to drop their trip. This process will preserve the integrity of the first-come, first-serve method of Open Time to give those who attempted to drop first the flexibility they attempted to achieve.  

Details:

  1. CS will place the identified sequence (processed in chronological order) in Open Time and hide the pairing until they can make positive contact with the Flight Attendant to confirm that they still want the trip dropped. The Flight Attendant will see a FCR (pre-cancellation) on their line until they confirm the drop. The use of FCR is to protect legalities should the Flight Attendant decide they wanted the sequence back and not dropped into Open Time anymore.
  2. Once CS confirms the Flight Attendant wants the pairing dropped, they will unhide it in Open Time.
  3. If FA does not want the trip dropped, CS will put it back on their roster and move down the list.
  4. The timeframe for Flight Attendants to call back will be 24 hours. If the Flight Attendant does not call CS back within 24 hours, then their sequence will be placed back on their roster and CS will move down the list.
  5. If the Flight Attendant who is first on the list no longer has the pairing they attempted to drop for that date, CS will move down the list.
  6. This process will be completed until the TSN max equivalent is met for each base.

Ongoing dispute resolution

This situation is completely unacceptable, and our top priority is ensuring our contractual provisions are adhered to and protected. The tools that you rely on for contractual flexibility should work. Our Grievance Committee will continue to seek appropriate remedies via the Alternative Dispute Resolution (ADR) process.

Upcoming Day of Solidarity

Looking for an outlet to vent your frustrations? Join us on the picket line or via virtual picket on Tuesday, December 19. For more information, click here.

Wildfire Smoke Safety

Air Safety, Health, & Security Committee (ASHSC)

  • Wildfire smoke can harm you in multiple ways. Smoke can hurt your eyes, irritate your respiratory system, and worsen chronic heart and lung diseases.
  • Our Air Safety, Health, & Security Committee (ASHSC) has coordinated with management to establish a Wildfire Smoke Protocol to keep us safe during wildfire season.
  • Key protections include the availability of N95 masks, layover hotel safety, and accommodations for sensitive groups.

As we enter peak wildfire season in many parts of the country, it’s important to be mindful of the risks that come with it. Not only are wildfires dangerous in and of themselves, but the smoke they produce can also be hazardous to our health. Wildfire smoke contains a variety of harmful particles and gases, including carbon monoxide, volatile organic compounds, and fine particulate matter that can penetrate deep into our lungs. Therefore, taking precautions to protect ourselves from the dangers of wildfire smoke is crucial.

Our Air Safety, Health, & Security Committee (ASHSC) has worked with management to develop and implement a Wildfire Smoke Protocol to keep Flight Attendants safe during wildfire season. When the Air Quality Index (AQI) reaches or is expected to exceed 200 at a given airport, inflight management will post an alert on the inflight website, and the protocol will go into effect for that location. When the protocol is triggered, the following will apply:

Availability of N95 Masks

According to the Centers for Disease Control and Prevention (CDC), a properly worn N95 mask will offer some protection from wildfire smoke. Management will make N95 masks available at impacted stations and all Flight Attendant bases.

Layover Hotels

Management will evaluate air quality in hotel rooms located in affected areas. Alternative lodging options will be identified in case relocation becomes necessary. Hotels in evacuation zones will not be used. Flight Attendants will be notified of any hotel changes by Crew Scheduling.

Accommodations for Sensitive Groups

Individuals especially vulnerable to poor air quality due to pre-existing conditions such as heart disease or lung disease (including asthma, emphysema, bronchitis, or diabetes), making them sensitive to poor air quality as defined by the AQI, are part of the Sensitive Group. Flight Attendants who are part of the Sensitive Group will not be required to layover at stations that are experiencing or are forecast to experience an Air Quality Index (AQI) over 200.

Process for requesting an accommodation:

  • Flight Attendants in the Sensitive Group must self-identify to Inflight Base management to receive an accommodation.
  • To request a wildfire smoke accommodation, Flight Attendants must call Inflight Base management after an alert is posted.
  • Flight Attendants in the Sensitive Group will be removed or SIP’d from trips that layover in impacted stations with an AQI 200 or greater with a management drop, no points. 
  • For lineholders, Crew Scheduling management will SIP the sequence prior to the affected RON either at a SIP if there is one or by ending the trip early and deadheading the Flight Attendant back to base.
  • If on reserve, Flight Attendant may be assigned additional flying or returned to the LTFA as applicable.

Note: Flight Attendants must send eligible documentation for pre-existing conditions to Absence Management’s secured email within seven business days. If documents are not received within seven business days or are denied, the management drop will accrue points.

Additional Information

The complete Inflight Wildfire Smoke Protocol can be found on the Flight Attendant website under the safety tab or in GoodReader on the IMD in the FAM Supplemental Folder. Both locations also contain information about mask usage.

Questions?

If you have any questions, please contact your Local ASHSC.

Hotel Committee Meeting Recap – 4th Quarter 2022

Hotel Committee

  • Our AFA Hotel Committee Chairpersons met on Thursday, December 8 to discuss their ongoing program of work to protect and improve the quality of Flight Attendant hotel accommodations and ground transportation providers.
  • The Committee met with representatives from management and the Company’s crew accommodations vendor to review current trends and concerns related to layover hotels and transportation.
  • You can help the Committee by reporting hotel and transportation feedback (both positive and negative) through CrewCare. Feedback that is reported through CrewCare provides the Committee with important data to support keeping hotels that are Flight Attendant favorites or drive change when conditions are unacceptable.

On Thursday, December 8, our AFA Local Hotel Committee Chairpersons met to receive an update about current layover hotels and transportation providers and discuss concerns with management.  Representing you at the meeting were Dori Marron (ANC), Jarod McNeill (SEA), Kelly Hepworth (PDX), Cassie Dole (SFO), Chris Cardenas (LAX), and Selwyn Morales (SAN).  Also present were MEC Hotel Committee Chairperson Laura Hinojosa, MEC Hotel Committee Vice Chairperson Jodi Snow, MEC Hotel Committee Chairperson-elect James Bozanich, and MEC Vice President Brian Palmer.  The committee met with Crew Hotels & Administration Manager Nichole Turner, Director of Crew Planning Mike Ostler, and Managing Director of Operations Staffing & Resource Management Brittany Audette from management.  Representatives from the Company’s crew accommodations vendor Accommodations Plus International (API) and ALPA participated in the meeting as well.

Topics of Discussion

The committee reviewed a number of items during the meeting with management and API.  Some items discussed include:

  • Overview of new technology developed by API that will allow management to forecast the number of hotel rooms that may be needed for unscheduled layovers and secure those rooms in advance.  This technology has been implemented and will hopefully keep crewmembers on unscheduled layovers at regular contracted crew hotels more frequently.
  • Review of technology that API has available to provide additional hotel information, communication, and functionality to crew members.  Management is working with IT to determine how the features can possibly be integrated into Alaska systems.
  • Review of working relationship between API and Crew Scheduling, including how things are handled when crewmembers call in with a problem that needs immediate resolution.
  • Statistics about API’s performance in handling unscheduled layover reservation requests.
  • Ongoing issues with lack of room availability when crewmembers arrive at the hotel.  Management and API are working to take action to prevent these situations from happening by taking action with problem hotels.  If crewmembers have to wait for a hotel room upon arrival, it is essential to call Crew Scheduling to report the issue and follow up with a documented report using the feedback function in MyCrewCare.
  • Review of hotel utilization statistics: top cities for hotel usage and spending, makeup of contracted hotels by brand, utilization over expected (relocations, unscheduled layovers, etc.)
  • Issues with ground transportation provider challenges.  The problem is industry-wide and is affecting all airlines.  There is a shortage of drivers and vehicles which is compounding the problem.  Management and API are working to build vendor contracts that focus on improving performance and delivering results.
  • Review of CrewCare reports filed (both complaints and compliments).  Top complaints by crewmembers are: noisy hotel, room assignment issue, no rooms available upon arrival, unclean room, and housekeeping disruption.
  • Review of hotel van times, early/late arrivals to the airport and gate, and KCM-related issues that are causing crewmember delays in arriving to the gate on time.
  • Review of the overall condition of the hotel industry and how the industry is recovering from the pandemic.  The hotel industry continues to show strong performance when compared to where it was pre-pandemic and average rates and occupancy percentages have increased almost everywhere.  The conditions make it challenging to find hotels that are interested in contracted crew business.  Some cities have been and/or will be particularly challenging to find desirable hotels.

What The Committee Is Working On

  1. Conducting hotel site visits.  Visiting hotels under consideration by management and advocating for management to select the hotel that will provide the safest and most comfortable layover experience for Flight Attendants.  Our Hotel Committee has conducted site visits in over 25 cities in 2022 and more are anticipated in 2023.
  2. Investigating CrewCare reports.  Reviewing CrewCare reports and working to hold hotel and transportation providers accountable through management and API.
  3. Advocating for an established process for bed bug exposure incidents.  Together with the AFA Air Safety, Health, & Security Committee (ASHSC), working to address management’s lack of a published process for handling confirmed instances of bed bug exposure.  The Committees are in the process of formulating an initial proposal to present to management.

We Want to Hear From You!

If you’ve had an unacceptable or substandard experience with a layover hotel or ground transportation provider, please report the issue!  Our AFA Hotel Committee receives a copy of every CrewCare report filed and each one is read and reviewed.  You can file a CrewCare report using the web app on your IMD home screen or by clicking here. 

Do you have other feedback for the committee or items that you’d like brought up with management?  Please let us know!  Your Local Hotel Committee is your voice to management.  You can find our contact information on the Hotel Committee page of the AFA Alaska website. 

Hotel Committee Meeting Recap – 3rd Quarter 2022

Hotel Committee

  • Our AFA Hotel Committee Chairpersons met on Thursday, August 12 to discuss their ongoing program of work to protect and improve the quality of Flight Attendant hotel accommodations and ground transportation providers.
  • The Committee met with representatives from management and the Company’s crew accommodations vendor to review current trends and concerns related to layover hotels and transportation.
  • More than ever, the Committee needs your help in reporting hotel and transportation concerns through CrewCare.  Issues that are reported through CrewCare provide the Committee with important data to drive change with management.

On Thursday, August 12, our AFA Local Hotel Committee Chairpersons met to receive an update about current layover hotels and transportation providers and discuss concerns with management.  Representing you at the meeting were Dori Marron (ANC), Jarod McNeill (SEA), Cassie Dole (SFO), Majo Tanco (LAX), and Kanani Vallot (SAN).  Also present were MEC Hotel Committee Chairperson Laura Hinojosa and MEC Hotel Committee Vice Chairperson Jodi Snow.  The committee met with Crew Hotel Support Specialist Alyssa Umagat, Crew Hotels & Administration Manager Nichole Turner, and Managing Director of Operations Staffing & Resource Management Brittany Audette from management.  Representatives from the Company’s crew accommodations vendor Accommodations Plus International (API) and ALPA participated in the meeting as well.

Topics of Discussion

The committee reviewed a number of items both during the meeting with management and API.  Some items discussed include:

  • Review of the overall condition of the hotel industry and how the industry is recovering from the pandemic.  Similar to the airline business, the hotel industry has mostly rebounded at this point to business levels that are on par or exceed 2019.  This has driven hotel rates up and availability down (supply and demand).
  • Overview of new technology options being offered by API that may improve the flow of information about hotels and ground transportation to crewmembers.  Management will be working with API to evaluate how the options could be used at Alaska.
  • Review of the Company’s utilization of hotels by city
  • Review of CrewCare reports filed (both complaints and compliments). 
  • Ongoing issue with rooms not being available when crew members arrive at a hotel and having to wait.  It is important that Flight Attendants call Crew Scheduling upon arrival if rooms are not ready and then again when provided with a room.  Management has been providing additional compensation for documented wait times of one hour or longer.  Please follow up by documenting with a CrewCare report.
  • Concerns about upcoming major events in LAS, PHX, and ANC that may impact hotel availability and quality of crew layovers.  Working to ensure that crew members have rooms and minimal disruptions.
  • Ensuring room availability in cities that experience major seasonal fluctuations in hotel demand (primarily ANC during summer).  The Committee had previously asked that management take a more proactive approach to guarantee room availability for crews in these locations and is continuing to do so.

What The Committee Is Working On

  1. Conducting hotel site visits.  Visiting hotels under consideration by management and advocating for management to select the hotel that will provide the safest and most comfortable layover experience for Flight Attendants.
  2. Investigating CrewCare reports.  Reviewing CrewCare reports and working to hold hotel and transportation providers accountable through management and API.
  3. Working to ensure hotel availability in cities with seasonal demand.  Advocating for improved processes to ensure that enough contractually compliant hotel rooms will be available for crews in cities that experience strong seasonal fluctuations in demand for hotels.  

We Want to Hear From You!

If you’ve had an unacceptable or substandard experience with a layover hotel or ground transportation provider, please report the issue!  Our AFA Hotel Committee receives a copy of every CrewCare report filed and each one is read and reviewed.  You can file a CrewCare report using the web app on your IMD home screen or by clicking here. 

Do you have other feedback for the committee or items that you’d like brought up with management?  Please let us know!  Your Local Hotel Committee is your voice to management.  You can find our contact information on the Hotel Committee page of the AFA Alaska website. 

Hotel Committee Meeting Recap – 4th Quarter 2021

Hotel Committee

  • Our AFA Hotel Committee Chairpersons met on Thursday, December 9 to discuss their ongoing program of work to protect and improve the quality of Flight Attendant hotel accommodations and ground transportation providers.
  • The Committee met with representatives from management and the Company’s crew accommodations vendor to review current trends and concerns related to layover hotels and transportation.
  • More than ever, the Committee needs your help in reporting hotel and transportation concerns through CrewCare.  If issues aren’t reported through CrewCare, then management believes they don’t exist!

On Thursday, December 9, our AFA Local Hotel Committee Chairpersons met to receive an update about current layover hotels and transportation providers and discuss concerns with management.  Representing you at the meeting were Dori Marron (ANC), Jarod McNeill (SEA), Cassie Dole (SFO), Kimberly Hillebrand (LAX), and Kanani Vallot (SAN).  Also present were MEC Hotel Committee Chairperson Laura Hinojosa, MEC Hotel Committee Vice Chairperson Jodi Snow, and MEC Vice President Brian Palmer.  The committee also met with Crew Hotel Support Specialist Alyssa Umagat, Senior Crew Hotel Support Specialist Nichole Turner, Manager of Crew Hotels & Administration Ethan Coughlin, and Managing Director of Crew Planning & Resource Management Cathy Cao from management.  Representatives from the Company’s crew accommodations vendor Accommodations Plus International (API) and ALPA participated in the meeting as well.

Topics of Discussion

The committee reviewed a number of items both during the meeting with management and API.  Some items discussed include:

  • Review of the overall condition of the hotel industry and how the industry is recovering from the pandemic.
  • Overview of new technology options being offered by API that may improve the flow of information about hotels and ground transportation to crewmembers.  Management will be working with API to evaluate how the options could be used at Alaska.
  • Review of the Company’s utilization of hotels by city
  • Review of CrewCare reports filed (both complaints and compliments).  Compared to 2019, reports filed in 2021 are down substantially.  Management believes that this means things have improved.
  • Upcoming hotel changes in BZN, SAT, SMF, and PHX in early 2022.  Watch the Hotel Hotline for information about the changes (F/A Website > Hotel, Travel, & Station > Hotel Hotline)
  • Discussion about the holiday meal availability list that is traditionally published showing options for each layover hotel.  Management has been having challenges getting hotels to respond and some hotels are providing inconsistent information.  They are working to clarify.

What The Committee Is Working On

  1. Conducting Hotel Site Visits.  Visiting hotels under consideration by management and advocating for management to select the hotel that will provide the safest and most comfortable layover experience for Flight Attendants.
  2. Investigating CrewCare Reports.  Reviewing CrewCare reports and working to hold hotel and transportation providers accountable through management and API.
  3. Working to Improve Unscheduled Layover Hotels.  Conducting a full review of the Company’s alternate hotel list and pushing for improvements when Flight Attendants have to stay at unscheduled layover hotels during irregular operations situations. 

We Want to Hear From You!

If you’ve had an unacceptable or substandard experience with a layover hotel or ground transportation provider, please report the issue!  Our AFA Hotel Committee receives a copy of every CrewCare report filed and each one is read and reviewed.  You can file a CrewCare report using the web app on your IMD home screen or by clicking here. 

Do you have other feedback for the committee or items that you’d like brought up with management?  Please let us know!  Your Local Hotel Committee is your voice to management.  You can find our contact information on the Hotel Committee page of the AFA Alaska website. 

Meet Our Merged MEC Committee Chairpersons & Representatives

We’re excited to introduce our next group of newly elected merged MEC Committee Chairpersons, who will begin their roles on November 1. These leaders are dedicated to representing the interests of our Flight Attendants as they coordinate activities across the merged committees of both airlines. They’ll work closely with the Local Committee Chairpersons from all […]

Hotel Committee Meeting Recap – October 2025

On Monday, October 13, our AFA Local Hotel Committee Chairpersons met in person in Seattle to receive an update about current layover hotels and transportation providers and discuss concerns with management. Representing you at the meeting were Dori Marron (ANC), Jarod McNeill (SEA), Kelly Hepworth (PDX), Hilary Streem (SFO), Chris Cardenas (LAX), and Kanani Vallot […]

Pre-Merger Alaska MEC Committee Election Results

This message is for pre-merger Alaska Flight Attendants During this week’s MEC Meeting, our MEC held interviews for the next group of pre-merger Alaska MEC Committee positions to be elected for the upcoming MEC Officer term. We want to thank everyone who expressed interest in the available positions and their willingness to serve. After careful […]

Merged MEC Committee Chairperson Election Results

During this week’s MEC Meeting, our MEC held interviews for the next group of merged MEC Committee Chairpersons and Representatives. We want to thank everyone who expressed interest in the available positions and their willingness to serve. After careful consideration and deliberation, the following candidates have been elected: MEC Air Safety, Health, & Security Committee […]

U.S. Customs & Border Protection Gender Code Requirement

Recently, U.S. Customs and Border Protection (CBP) announced changes to the rules surrounding how airlines report information about passengers and crew before flights. This system is called the Advance Passenger Information System, or APIS. These changes are in response to a Presidential Executive Order. What is APIS? APIS is a system that airlines are legally […]

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