AFA Alaska

Representing the Flight Attendants of Alaska + Hawaiian

Click here to report an issue to AFA
Menu
  • Local Councils
    • Anchorage (Council 30)
      • Officers
      • Committees
    • Honolulu (Council 43)
    • Los Angeles (Council 18/pmAS)
      • Officers
      • Committees
      • Los Angeles (Council 47/pmHA)
        • Officers
      • Portland (Council 39)
        • Officers
        • Committees
      • San Diego (Council 15)
        • Officers
        • Committees
        • Seattle (Council 19)
          • Officers
          • Committees
        • San Francisco (Council 35)
          • Officers
          • Committees

        • More About Local Councils >>
        Close
      • Master Executive Council
        • Officers
        • Close
      • Committees
          • Air Safety, Health, & Security (ASHSC)
            • Air Quality
          • Benefits
          • Communications
          • Employee Assistance Program & Professional Standards
          • Government Affairs
          • Grievance
          • Hotel
          • Human Rights & Equity
          • Inflight Service
          • Inflight Training
          • Membership
          • Membership Engagement
          • Reserve
          • Retirement
          • Scheduling
            • Pairing Construction
            • Preferential Bidding System (PBS)
          • Uniform

        • More About Committees >>
        Close
      • Contract
          • Contract Home
            • 2025 Alaska TA2 (Ratified)
            • 2018 Alaska JCBA
            • 2020 Hawaiian Contract
            • Ask Contract Questions
          • Contract Resources
          • Alaska Contract Negotiations (2022-2025)
        • Close
      • Resources
          • What To Do If You Encounter Contaminated Cabin Air
          • Issues & Campaigns
          • Newsroom
            • AFA News Now
          • Event Calendar
          • Membership Services
          • New Members
          • About
          • Links
          Close
        • Merger
          • Joint Negotiating Committee
          • Close
        • Contact Us
        You are here: Home / Archives for Committees / Hotel Committee

        AFA Reminders – May 30, 2019

        May 30, 2019 05:00

        In this edition:

        • AFA Census closes on May 31
        • Report adjoining hotel rooms on CrewCare
        • FDA requires stronger warnings about rare but serious incidents related to sleep medications

        AFA Census closes on May 31!

        The Association of Flight Attendants-CWA 2019 Census is a project to better understand the demographic make-up of our union, including your aspirations, needs, and preferences. We also want to know in what areas of your community you may already be engaged in making a difference for you, your family, and the place where you live. All of this will help us build power together so we can continue to advance our Flight Attendant careers.

        The University of New Hampshire Survey Center (UNHSC) is conducting this very important data gathering effort. You should have received emails and possibly a phone call to encourage you to complete the Census. You may have a pre-filled email from “Sara Nelson via UNH” with the subject line “AFA Census – Response Requested.”

        Our contract with UNHSC ensures your information remains confidential within AFA. It does not allow UNHSC to share any of your information with outside organizations. A summary of the final results will be shared with AFA members.

        The AFA census can be accessed using the following link: https://unh.az1.qualtrics.com/jfe/form/SV_9TguTDVCSOZJEmF.

        Reminder: report adjoining hotel rooms on CrewCare

        A message from your Hotel Committee

        As previously published on April 9, your Hotel Committee needs your assistance in reporting instances of adjoining rooms with connecting doors assigned to crews on layovers.  If you are assigned an adjoining and connecting room, even if you are able to switch rooms, please make note of the hotel, room number and date and file a CrewCare report on the situation.

        CrewCare reports are automatically routed to Alaska management, API (Accommodations Plus International, the company’s hotel contractor), and your AFA Hotel Committee Members.  Representatives from API and management use the data from the reports to follow up on each situation with the corresponding hotel.  CrewCare can be easily accessed from the Hotel, Travel, & Station menu of the inflight website or by using the CrewCare icon on the home screen of your IMD.

        Management has asked that we report these situations each and every time that they occur.  The more information that we are able to provide, the more effectively each hotel can be held accountable.

        FDA requires stronger warnings about rare but serious incidents related to sleep medications

        A message from your Employee Assistance Program (EAP)/Professional Standards Committee

        Updated warnings for eszopiclon (Lunesta) zaleplon (Sonata) and zolpidem (Ambien, Ambien CR, Edluar, Intermezzo, and Zolpimist).

        At the end of April 2019, The U.S. Food and Drug Administration announced that the agency’s most prominent warning will now be required on certain prescription insomnia drugs.  The warning follows FDA’s review of 66 cases of serious injuries and/or  deaths resulting from various complex sleep behaviors after taking these medicines. These complex sleep behaviors have included  falls, burns, near-drowning, exposure to extreme cold temperatures leading to loss of limb or near death, self-injuries such as gunshot wounds, carbon monoxide poisoning, fatal motor vehicle collisions with the patient driving and suicide. The new warnings will be required for eszopiclone (Lunesta), zaleplon (Sonata) and zolpidem (Ambien, Ambien CR, Edluar, Intermezzo, and Zolpimist).

        “While these incidents are rare, they are serious and it’s important that patients and health care professionals are aware of the risk. These incidents can occur after the first dose of these sleep medicines or after a longer period of treatment, and can occur in patients without any history of these behaviors and even at the lowest recommended doses,” said FDA Acting Commissioner Ned Sharpless, M.D.  In addition to the warning, the agency is requiring the addition of a contraindication to not use these medicines in patients who have experienced an episode of complex sleep behaviors after taking them. The warning and contraindication are intended to make the warning more prominent and reflect the risk of serious injury and death.

        Filed Under: EAP/Professional Standards Committee, Hotel Committee, Latest News, Master Executive Council (MEC) Tagged With: 2019, adjoining rooms, AFA Census, connecting rooms, EAP, Hotel

        Adjoining Rooms: What You Need to Know

        April 9, 2019 12:00

        A message from your Hotel Committee

        We all know that being assigned an adjoining room with a connecting door is a common occurrence at many hotels throughout our system.  But did you know that adjoining and connecting rooms are not supposed to be assigned to Flight Attendants unless the room next door is occupied by another Alaska crew member?  While this isn’t specifically part of our collective bargaining agreement, Alaska includes this language in every contract between the company and our crew hotels.

        Don’t Hesitate to Speak Up

        If you are assigned an adjoining room with a connecting door, we encourage you to ask the front desk staff for a different room.  Request to speak to the hotel manager on duty to help resolve the situation if necessary. If the hotel is full or unable to provide an alternate room, respectfully advise the hotel staff that you’ll be reporting the issue to Alaska management.

        Take Action: Report Each and Every Situation

        If you are assigned an adjoining and connecting room, even if you are able to switch rooms, please make note of the hotel, room number and date and file a CrewCare report on the situation.  CrewCare reports are automatically routed to Alaska management, API (Accommodations Plus International, the company’s hotel contractor), and your AFA Hotel Committee Members.  Representatives from API and management use the data from the reports to follow up on each situation with the corresponding hotel.

        How to File a CrewCare Report
        1. Log-in to the inflight website
        2. Open the menu
        3. Click “Hotel, Travel, & Station”
        4. Click “Hotel Links”
        5. Click “My Crew Care”
        6. Open the menu
        7. Click “Feedback”
        8. Click “Provide Feedback”

        Management has asked that we report these situations each and every time that they occur.  The more information that we are able to provide, the more effectively each hotel can be held accountable.

        Have Questions?

        Your Local Hotel Committee can help!  You can find contact information on your Local Council’s committee page or on the Hotel Committee page of the AFA Alaska website.

        In Solidarity,

        Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green, Brice McGee; MEC Hotel Committee Chairperson Laura Hinojosa and Vice Chairperson Jodi Snow

        Filed Under: Hotel Committee, Latest News Tagged With: 2019, adjoining rooms, connecting rooms, Hotel, layover

        [AS] Layover Hotel and Transportation Reminders

        June 8, 2017 05:00

        This message is for pre-merger Alaska Flight Attendants

        The busy summer travel season is nearly upon us and is anticipated to be one of the busiest travel seasons on record.  Along with the increase in travel comes the possibility of irregular operations and things going awry pertaining to layover hotels and transportation.  As a reminder, management has a responsibility to provide hotel accommodations and corresponding transportation to and from the hotel to Flight Attendants on a layover.  This information is contained in section 34 of the contract.

        If you have a problem with your hotel or transportation, report it!

        Management, in conjunction with their hotel vendor API, uses a website called My Crew Care to collect feedback from crew members on hotel and transportation issues. My Crew Care, can be accessed through the Flight Attendant Website from the main menu > Hotels > Hotel Links > My Crew Care.

        In order to take action on issues with layover hotels and transportation, your AFA Hotel Committee needs to know when you have a problem.  Reports submitted through My Crew Care are automatically routed to your AFA Hotel Committee so they can track issues and trends in our layover locations.

        Save A Shortcut to My Crew Care on Your IMD

        You can save a shortcut to My Crew Care on your IMD so that you have easy access to report hotel or transportation concerns when you’re on the go.  The shortcut will appear just like any app icon on your IMD’s home screen.  When you tap the icon, you’ll be taken directly to the My Crew Care website.

        To add My Crew Care as a shortcut on your IMD home screen:

        1. Tap on Alaska Inflight Website
        2. Tap on the hamburger menu
        3. Tap on Hotel & Station
        4. Expand Hotel Links and select My Crew Care
        5. Tap on the Share button at the bottom of the screen
        6. Tap on Add to Home Screen
        7. Change the name to “My Crew Care” and tap on Add
        8. Press and hold until the shortcut icon “wiggles” and move it to your desired home screen

        Management has put together a version of this instructions with screenshots included for easy step-by-step reference.  You can access these instructions by clicking here (login required).

        First Time Using My Crew Care System?

        When you open the My Crew Care site for the first time, you’ll need to register with your alaskaair.com email address.  After registering, the system will send you a confirmation email.  From the confirmation email, click the link to confirm your registration.  Once you complete this registration process, you won’t need to do it again.  API has written a user guide for the My Crew Care system that you can access by clicking here.

        Bed Bug Resources

        Being aware of bed bugs and other in-room pests is important, especially going into summer.  If you encounter bugs in your hotel room, immediately report the situation to the hotel for resolution and file a report in My Crew Care.  We’ve put together some information about bed bugs, including how to inspect your room for bugs upon arrival and how to tell the difference between bed bugs and other bugs.  You can find these resources through the Hotel Committee page of the AFA Alaska website or by clicking here.

        Your Local Hotel Committee Is Here to Help

        Members of your Local Hotel Committee are here to assist you with addressing any layover hotel or transportation-related concerns.  You can find contact information on the Hotel Committee page of the AFA Alaska website.

        In Solidarity,

        Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Melissa Osborne, Tim Green, Brice McGee, MEC Hotel Committee Chairperson Laura Hinojosa and MEC Hotel Committee Vice Chairperson Jodi Snow

        Filed Under: Hotel Committee, Latest News Tagged With: 2017, API, bed bugs, Hotel, layover, My Crew Care, transportation

        Layover Hotel and Transportation Issues: 4 Things to Know

        August 23, 2016 17:00

        Along with the busy summer travel season has come an uptick in issues with crew hotel accommodations and layover transportation.  Management has a responsibility to provide hotel accommodations and corresponding transportation to and from the hotel to Flight Attendants on a layover.  This information is contained in section 34 of the contract.

        1. If you have a problem with your hotel or transportation, report it!

        Management, in conjunction with their hotel vendor API, has recently launched a new version of CrewCare, the website that is used to give feedback on hotel and transportation issues.  The new system, My Crew Care, can be accessed through the new Flight Attendant Website.

        In order to take action on issues with layover hotels and transportation, your AFA Hotel Committee needs to know when you have a problem.  Reports submitted through My Crew Care are automatically routed to your AFA Hotel Committee so they can track issues and trends in our layover locations.

        To Access My Crew Care

        1. Log-in to the inflight website (http://asainflight.alaskaair.com)
        2. Open the menu
        3. Click “Hotels”
        4. Click “Hotel Links”
        5. Click “My Crew Care”
        6. Open the menu
        7. Click “Feedback”
        8. Click “Provide Feedback”

        IMG_2172    IMG_2173    IMG_2174    IMG_2175    IMG_2176

        First Time Using the New My Crew Care System?

        When you open the My Crew Care site for the first time, you’ll need to register with your alaskaair.com email address.  After registering, the system will send you a confirmation email.  From the confirmation email, click the link to confirm your registration.  Once you complete this registration process, you won’t need to do it again.

        API has written a user guide for the My Crew Care system that you can access here: https://api2.apicrewcare.com/Uploads/Public/UserGuides/CrewMember/CrewmemberUserGuide_AlaskaAir.pdf.

        2. If your transportation is late, you can take a taxi, Uber, or Lyft!

        If your van hasn’t arrived to pick you up from the airport within 35 minutes of block-in, you have the right to take other transportation and submit the expense for reimbursement from management.  The same thing applies if your van hasn’t arrived to pick you up from the hotel within 10 minutes of the scheduled departure time.  You can find this contractual language in section 34.B.  Be sure to save your receipt and submit an expense report after your trip.  Your supervisor can assist you with completing an expense report.

        3. There’s been an increase in unscheduled layover hotel blunders

        Recently, Crew Scheduling and the Company’s hotel vendor, Accommodations Plus International (API), have dropped the ball in multiple cases involving unscheduled layover hotels and transportation.  Your Hotel Committee has been advised of recent situations where layover hotel rooms were not secured until after crew arrival in a layover city, transportation not being booked, and hotels being booked that didn’t meet minimum contractual requirements. Crew Scheduling is following policy and using a hotel vender as required by management, so AFA holds management ultimately responsible for these unacceptable and ongoing slipups. Management has an obligation to have contractually compliant hotel accommodations reserved and transportation arranged prior to crew arrival in their layover city.   AFA has requested a meeting with management and API to call for immediate resolution of these issues.

        4. You can check to see if your unscheduled layover hotel meets contractual minimums

        Travel Weekly classification example

        Example of how to determine the Travel Weekly classification for a specific hotel

        If you end up with an unscheduled layover, it’s possible that the regular crew hotel in that city could be full and you might end up with a room at an alternate hotel.  Section 34.A.4 of the contract specifies that the company must make every reasonable effort to ensure that an alternate hotel meets the minimum requirements outlined for regular layover hotels.  At a minimum, Flight Attendant layover hotels must meet a rating of 5 or above as rated by Travel Weekly.  You can check to see how your alternate hotel is rated by typing the hotel name into the search box at http://www.travelweekly.com/Hotels.

        If you have been placed at a hotel that doesn’t meet the minimum rating of 5 or above, you should contact Crew Scheduling immediately to request a different hotel that meets contractual minimums.  If you’re told that no other hotels are available, please forward your pairing information, hotel name, and hotel address to your Local Hotel Committee as soon as possible.

        Have Questions?

        Your Local Hotel Committee can help!  You can find contact information on your Local Council’s committee page or on the Hotel Committee page of the AFA Alaska website.

        In Solidarity,

        Your MEC – Jeffrey Peterson, Brian Palmer, Yvette Satterlee, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Tim Green, Brice McGee and MEC Hotel Committee Chairpersons Laura Hinojosa and Jodi Snow

        Filed Under: Hotel Committee, Latest News Tagged With: 2016, API, Hotel Committee, hotels, layovers, transportation

        IAH Layovers for March 2016

        February 1, 2016 11:18

        We will resume layovers in IAH starting in March.  Please be advised that some of the trips in IAH had to be moved to a new secondary  layover hotel.  Management was only able to contract a limited number of rooms at both properties.  There were also some short layovers that needed to be moved out of the long layover hotel.

        Unfortunately, the bid packets will still show the primary layover hotel for the trips that were moved.  The hotel information will be updated in eMaestro (in the notes sections) and the trips that have been moved are listed under the news and announcements section on the hotel tab of the Flight Attendant websites.  Specific hotel information for both hotels is also listed on the hotel tab of the Flight Attendant website.

        A direct link to management’s information about the move can be found here (AS log-in required)

        Filed Under: Hotel Committee

        • « Previous Page
        • 1
        • …
        • 4
        • 5
        • 6
        • 7
        • Next Page »

        Need Help?

        Have an issue or concern to report to AFA?  Click here to access the AFA Alaska online support center.

        Latest News

        • Meet Our Merged MEC Committee Chairpersons & Representatives
        • Hotel Committee Meeting Recap – October 2025
        • AFA News in Review – October 17, 2025
        • Pre-Merger Alaska MEC Committee Election Results
        • Merged MEC Committee Chairperson Election Results
        • U.S. Customs & Border Protection Gender Code Requirement
        • Hawaiian Brand Inflight Service Committee Update – 3rd Quarter 2025
        • AFA News in Review – October 10, 2025
        • SEA Domicile Negotiations – October 2025
        • Protecting Yourself From Drug-Facilitated Sexual Assault

        Meet Our Merged MEC Committee Chairpersons & Representatives

        October 22, 2025

        We’re excited to introduce our next group of newly elected merged MEC Committee Chairpersons, who will begin their roles on November 1. These leaders are dedicated to representing the interests of our Flight Attendants as they coordinate activities across the merged committees of both airlines. They’ll work closely with the Local Committee Chairpersons from all […]

        Hotel Committee Meeting Recap – October 2025

        October 20, 2025

        On Monday, October 13, our AFA Local Hotel Committee Chairpersons met in person in Seattle to receive an update about current layover hotels and transportation providers and discuss concerns with management. Representing you at the meeting were Dori Marron (ANC), Jarod McNeill (SEA), Kelly Hepworth (PDX), Hilary Streem (SFO), Chris Cardenas (LAX), and Kanani Vallot […]

        Pre-Merger Alaska MEC Committee Election Results

        October 17, 2025

        This message is for pre-merger Alaska Flight Attendants During this week’s MEC Meeting, our MEC held interviews for the next group of pre-merger Alaska MEC Committee positions to be elected for the upcoming MEC Officer term. We want to thank everyone who expressed interest in the available positions and their willingness to serve. After careful […]

        Merged MEC Committee Chairperson Election Results

        October 17, 2025

        During this week’s MEC Meeting, our MEC held interviews for the next group of merged MEC Committee Chairpersons and Representatives. We want to thank everyone who expressed interest in the available positions and their willingness to serve. After careful consideration and deliberation, the following candidates have been elected: MEC Air Safety, Health, & Security Committee […]

        U.S. Customs & Border Protection Gender Code Requirement

        October 15, 2025

        Recently, U.S. Customs and Border Protection (CBP) announced changes to the rules surrounding how airlines report information about passengers and crew before flights. This system is called the Advance Passenger Information System, or APIS. These changes are in response to a Presidential Executive Order. What is APIS? APIS is a system that airlines are legally […]

        Recent Posts

        • Meet Our Merged MEC Committee Chairpersons & Representatives
        • Hotel Committee Meeting Recap – October 2025
        • AFA News in Review – October 17, 2025
        • Pre-Merger Alaska MEC Committee Election Results
        • Merged MEC Committee Chairperson Election Results
        • U.S. Customs & Border Protection Gender Code Requirement
        • Hawaiian Brand Inflight Service Committee Update – 3rd Quarter 2025
        • AFA News in Review – October 10, 2025
        • SEA Domicile Negotiations – October 2025
        • Protecting Yourself From Drug-Facilitated Sexual Assault
        • Government Affairs Committee Update – 4th Quarter 2025
        • Air Safety, Health, & Security Committee Meeting Recap – 4th Quarter 2025
        • AFA News in Review – October 3, 2025
        • Joint Contract Negotiations Session 7 – September 2025
        • Refreshed Inflight Mobile Device (IMD) Distribution

        Local Councils

        • Anchorage
        • Honolulu
        • Los Angeles (pre-merger Alaska)
        • Los Angeles (pre-merger Hawaiian)
        • Portland
        • San Diego
        • San Francisco
        • Seattle

        Master Executive Council

        • MEC

        Negotiations

        • Contract 2022 Home
        • Negotiations News
        • TA2 Information

        Contract

        • Contract Home

        Committees

        • Air Safety, Health, & Security
        • Benefits
        • Communications
        • EAP/Professional Standards
        • Government Affairs
        • Grievance
        • Hotel
        • Human Rights
        • Inflight Service
        • Mobilization
        • Reserve
        • Retirement
        • Scheduling
        • Uniform

        News By Month

        News By Category

        AFA News Now Air Quality Air Safety, Health, & Security Committee (ASHSC) Alternative Dispute Resolution (ADR) AS/HA Merger AS/VX Merger Benefits Committee Committees Communications Committee Contract Contract 2014 Negotiations Blog Council 15 SAN Council 18 LAX Council 19 SEA Council 30 ANC Council 35 SFO Council 39 PDX EAP/Professional Standards Committee Extension 2021 Blog Featured Government Affairs Committee Grievance Committee Hotel Committee Human Rights & Equity Committee Industry News Inflight Service Committee Inflight Training Committee JNC Blog Joint Negotiating Committee (JNC) Latest News Local Councils Master Executive Council (MEC) Membership Committee Membership Engagement Committee Message from the MEC President Mobilization Committee Negotiations Pairing Construction Preferential Bidding System (PBS) Press Releases Reserve Committee Retirement Committee Scheduling Committee Uniform Committee
        • Email
        • Facebook
        • Instagram
        • YouTube

        Want To Stay In The Loop?

        Stay up-to-date on AFA Alaska news and information by signing up for our email and text message updates. Click a button below to get started or update your preferences if you're already a subscriber.
        Sign Up for Emails
        Sign Up for Text Updates

        Connect With AFA

        • Contact Us
        • Online Support Center
        • AFA International
        • CWA
        • AFA Alaska Social Media Guidelines
        • AFA-CWA Mutual Respect Policy

        Copyright © 2013-2025 Alaska Airlines Master Executive Council, Association of Flight Attendants-CWA, AFL-CIO