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Hotel Committee Meeting Recap – 3rd Quarter 2022

Hotel Committee

  • Our AFA Hotel Committee Chairpersons met on Thursday, August 12 to discuss their ongoing program of work to protect and improve the quality of Flight Attendant hotel accommodations and ground transportation providers.
  • The Committee met with representatives from management and the Company’s crew accommodations vendor to review current trends and concerns related to layover hotels and transportation.
  • More than ever, the Committee needs your help in reporting hotel and transportation concerns through CrewCare.  Issues that are reported through CrewCare provide the Committee with important data to drive change with management.

On Thursday, August 12, our AFA Local Hotel Committee Chairpersons met to receive an update about current layover hotels and transportation providers and discuss concerns with management.  Representing you at the meeting were Dori Marron (ANC), Jarod McNeill (SEA), Cassie Dole (SFO), Majo Tanco (LAX), and Kanani Vallot (SAN).  Also present were MEC Hotel Committee Chairperson Laura Hinojosa and MEC Hotel Committee Vice Chairperson Jodi Snow.  The committee met with Crew Hotel Support Specialist Alyssa Umagat, Crew Hotels & Administration Manager Nichole Turner, and Managing Director of Operations Staffing & Resource Management Brittany Audette from management.  Representatives from the Company’s crew accommodations vendor Accommodations Plus International (API) and ALPA participated in the meeting as well.

Topics of Discussion

The committee reviewed a number of items both during the meeting with management and API.  Some items discussed include:

  • Review of the overall condition of the hotel industry and how the industry is recovering from the pandemic.  Similar to the airline business, the hotel industry has mostly rebounded at this point to business levels that are on par or exceed 2019.  This has driven hotel rates up and availability down (supply and demand).
  • Overview of new technology options being offered by API that may improve the flow of information about hotels and ground transportation to crewmembers.  Management will be working with API to evaluate how the options could be used at Alaska.
  • Review of the Company’s utilization of hotels by city
  • Review of CrewCare reports filed (both complaints and compliments). 
  • Ongoing issue with rooms not being available when crew members arrive at a hotel and having to wait.  It is important that Flight Attendants call Crew Scheduling upon arrival if rooms are not ready and then again when provided with a room.  Management has been providing additional compensation for documented wait times of one hour or longer.  Please follow up by documenting with a CrewCare report.
  • Concerns about upcoming major events in LAS, PHX, and ANC that may impact hotel availability and quality of crew layovers.  Working to ensure that crew members have rooms and minimal disruptions.
  • Ensuring room availability in cities that experience major seasonal fluctuations in hotel demand (primarily ANC during summer).  The Committee had previously asked that management take a more proactive approach to guarantee room availability for crews in these locations and is continuing to do so.

What The Committee Is Working On

  1. Conducting hotel site visits.  Visiting hotels under consideration by management and advocating for management to select the hotel that will provide the safest and most comfortable layover experience for Flight Attendants.
  2. Investigating CrewCare reports.  Reviewing CrewCare reports and working to hold hotel and transportation providers accountable through management and API.
  3. Working to ensure hotel availability in cities with seasonal demand.  Advocating for improved processes to ensure that enough contractually compliant hotel rooms will be available for crews in cities that experience strong seasonal fluctuations in demand for hotels.  

We Want to Hear From You!

If you’ve had an unacceptable or substandard experience with a layover hotel or ground transportation provider, please report the issue!  Our AFA Hotel Committee receives a copy of every CrewCare report filed and each one is read and reviewed.  You can file a CrewCare report using the web app on your IMD home screen or by clicking here. 

Do you have other feedback for the committee or items that you’d like brought up with management?  Please let us know!  Your Local Hotel Committee is your voice to management.  You can find our contact information on the Hotel Committee page of the AFA Alaska website. 

Hotel Committee Meeting Recap – 4th Quarter 2021

Hotel Committee

  • Our AFA Hotel Committee Chairpersons met on Thursday, December 9 to discuss their ongoing program of work to protect and improve the quality of Flight Attendant hotel accommodations and ground transportation providers.
  • The Committee met with representatives from management and the Company’s crew accommodations vendor to review current trends and concerns related to layover hotels and transportation.
  • More than ever, the Committee needs your help in reporting hotel and transportation concerns through CrewCare.  If issues aren’t reported through CrewCare, then management believes they don’t exist!

On Thursday, December 9, our AFA Local Hotel Committee Chairpersons met to receive an update about current layover hotels and transportation providers and discuss concerns with management.  Representing you at the meeting were Dori Marron (ANC), Jarod McNeill (SEA), Cassie Dole (SFO), Kimberly Hillebrand (LAX), and Kanani Vallot (SAN).  Also present were MEC Hotel Committee Chairperson Laura Hinojosa, MEC Hotel Committee Vice Chairperson Jodi Snow, and MEC Vice President Brian Palmer.  The committee also met with Crew Hotel Support Specialist Alyssa Umagat, Senior Crew Hotel Support Specialist Nichole Turner, Manager of Crew Hotels & Administration Ethan Coughlin, and Managing Director of Crew Planning & Resource Management Cathy Cao from management.  Representatives from the Company’s crew accommodations vendor Accommodations Plus International (API) and ALPA participated in the meeting as well.

Topics of Discussion

The committee reviewed a number of items both during the meeting with management and API.  Some items discussed include:

  • Review of the overall condition of the hotel industry and how the industry is recovering from the pandemic.
  • Overview of new technology options being offered by API that may improve the flow of information about hotels and ground transportation to crewmembers.  Management will be working with API to evaluate how the options could be used at Alaska.
  • Review of the Company’s utilization of hotels by city
  • Review of CrewCare reports filed (both complaints and compliments).  Compared to 2019, reports filed in 2021 are down substantially.  Management believes that this means things have improved.
  • Upcoming hotel changes in BZN, SAT, SMF, and PHX in early 2022.  Watch the Hotel Hotline for information about the changes (F/A Website > Hotel, Travel, & Station > Hotel Hotline)
  • Discussion about the holiday meal availability list that is traditionally published showing options for each layover hotel.  Management has been having challenges getting hotels to respond and some hotels are providing inconsistent information.  They are working to clarify.

What The Committee Is Working On

  1. Conducting Hotel Site Visits.  Visiting hotels under consideration by management and advocating for management to select the hotel that will provide the safest and most comfortable layover experience for Flight Attendants.
  2. Investigating CrewCare Reports.  Reviewing CrewCare reports and working to hold hotel and transportation providers accountable through management and API.
  3. Working to Improve Unscheduled Layover Hotels.  Conducting a full review of the Company’s alternate hotel list and pushing for improvements when Flight Attendants have to stay at unscheduled layover hotels during irregular operations situations. 

We Want to Hear From You!

If you’ve had an unacceptable or substandard experience with a layover hotel or ground transportation provider, please report the issue!  Our AFA Hotel Committee receives a copy of every CrewCare report filed and each one is read and reviewed.  You can file a CrewCare report using the web app on your IMD home screen or by clicking here. 

Do you have other feedback for the committee or items that you’d like brought up with management?  Please let us know!  Your Local Hotel Committee is your voice to management.  You can find our contact information on the Hotel Committee page of the AFA Alaska website. 

Next Week: Committee Meetings with Management

Master Executive Council (MEC)

  • Several AFA committees will meet with management next week for regularly scheduled discussions of issues currently impacting Flight Attendants.
  • Each AFA Local Council/base sends a representative to committee meetings to ensure that the voices of all Flight Attendants are heard.
  • If you have concerns or items that you would like to see brought forward, please reach out to your respective Local Committee Chairperson prior to the meeting.

Most AFA committees hold meetings with management on a regular basis as a part of their advocacy work on behalf of our Flight Attendants.  These meetings are an opportunity for our Committee Members to bring concerns and issues forward and push for improvements to our workplace.  Representing you at these meetings is your Local Committee Chairperson (sometimes another Local Committee Member or LEC Officer may fill in), who is your voice to management on matters related to the committee.

Next week, several committee meetings are scheduled to take place with management.  They include:

  • Human Rights Committee on Monday, December 6
  • Retirement Committee on Tuesday, December 7
  • Reserve Committee on Thursday, December 9
  • Hotel Committee on Thursday, December 9
  • Inflight Service Committee on Friday, December 10

If there are items that you would like to see any of these committees bring forward to management at their upcoming meeting, please let your Local Committee Chairperson know.  Click below for contact information.

Human Rights Committee
Retirement Committee
Reserve Committee
Hotel Committee
Inflight Service Committee

AFA Alaska Update – September 3, 2021

In This Edition

  • September 11th Unity Remembrance Pin
  • Uniform Quality Issues – Your Help Is Needed!
  • Hotel Resources & Safety Reminders
  • Personal Strategies for Approaching the Anniversary of September 11th

September 11th Unity Remembrance Pin

AFA International

Our September 11th Unity Remembrance Pin was designed in solidarity with the Association of Professional Flight Attendants (APFA) to honor our heroes.  AFA and APFA members lost their lives on September 11, 2001, but Flight Attendants across the industry – whether in our unions or not – feel the significance of this day and promise alongside us to #NeverForget. We welcome all Flight Attendants across the industry to wear this pin representing the crews of all four flights and the bond we have as Flight Attendants. Wear this pin on September 11th and throughout the month of September, along with your official AFA pin. 

How Do I Get a Pin?

Local Councils will be distributing these pins in person starting this week.  Be on the lookout for a communication from your Local Council with more information on how pins will be distributed locally at your base.

Questions?

If you have any questions, please contact your Local Executive Council (LEC) Officers.

Uniform Quality Issues – Your Help Is Needed!

Uniform Committee

Our Uniform Committee is continuing to advocate for improvements in uniform quality and needs your help!  Committee Members have heard your concerns loud and clear and want to continue driving change that will improve the quality of our uniforms. 

Management and Unisync, the Company’s uniform vendor, currently have a matrix in place to “red flag” issues after hitting a threshold number of complaints. The more individual reports that are received by Unisync, the more likely a particular issue will get management’s attention.  Management is incredibly focused on this data and uses it almost exclusively to dedicate resources to making changes and resolving issues.  Our Uniform Committee is asking for your help by reporting every uniform quality issue that you have in a documented email to Unisync.

Some progress has already been made based on response to the most recent survey and emails sent by Flight Attendants. As of July 1, 2021, the following changes have been put in place:

  • All new production of pants, skirts and dress hems will be double-stitched at the factory.*
  • All hems performed at the distribution center will be double stitched and only done in-house.*
  • Thread loop counts will be increased on all buttons for new production garments at the factory.*
  • Unisync has increased inspections performed on new garments and returns coming into the distribution center and will repair any hems or buttons to the above standard.

* Please note that some residual stock may remain with the previous manufacturing method.

There are still more issues to be addressed such as fabric quality and accessory/detail pieces like wings and zippers.  Please help our Uniform Committee by taking the time to email Unisync with any quality issues you are experiencing.  Contact information for Unisync can be found below or on the Uniform Subsite under “Customer Service.”  When sending an email, please describe the issue with as much detail as possible and include a photo if possible.  Please CC your Local Uniform Committee Chairperson on the email so that the Uniform Committee can track the issues as well.

Smaller issues such as buttons falling off or hems coming out can be fixed at the Uniform Fit Center or through a tailor of your own choosing and submitted for reimbursement following the alterations guidelines; however, we ask that you still report to Unisync so the issues can be tracked and monitored.

How To Report Issues to Unisync

Email: alaskaservice@unisyncgroup.com
Phone: 1-833-5-ALASKA / 1-833-525-2752
Monday-Friday, 8 AM-6 PM Pacific time

When emailing, please include your Local Uniform Committee Chairperson on the CC line

Questions?

Thank you for joining us in this process. We want all of you to be proud to wear our uniform!  If you have any further questions or concerns, please do not hesitate to contact your Local Uniform Committee. 

Hotel Resources & Safety Reminders

Hotel Committee

Hotel Hotline Document

Each month, management publishes a resource document with information about layover hotels and transportation providers.  This document, called the Hotel Hotline, is available on both the Inflight website (Hotel Travel & Station > Hotel Hotline) and in GoodReader on the IMD (ASFASupplemental > Hotel Hotline).  In the Hotel Hotline, you’ll find a wealth of information including current local face covering requirements, food & beverage options and discounts, and other amenity information for each hotel.

Verify Your Transportation Provider

You can find information about the designated transportation provider for your layover in your trip information in Crew Access.  The Hotel Hotline document often provides additional details including what type of vehicles the provider operates, what they look like, and how they might be marked.  To ensure your safety, it is always a good idea to know who your transportation provider is and what the vehicle that will be picking you up should look like.

When a transportation provider arrives and indicates they are scheduled to transport your crew, ask the driver to verify the airline and flight number that they have been assigned to pick up. All drivers should have this information.  If the driver is unable to verify the flight number, call the transportation provider using the phone number listed in Crew Access or the Hotel Hotline to confirm that they have dispatched the driver.  If you are unable to get in contact with the transportation provider, call Crew Scheduling for additional verification before getting into the vehicle.

Layover Safety

Safety is always our primary responsibility while on the aircraft, but we should also remain focused on safety when on layovers.  Taking additional precautions and keeping personal safety at the forefront of your mind is always a best practice.  Here are a few tips:

  • If not staying at hotel, leave contact information with other crewmembers or a trusted contact if not traveling with other crew members.
  • Prop the guestroom door open with luggage while examining closets, bath, windows, under beds, and ensuring all locks are in working order—if there is an intruder, you have an opportunity to yell for help and quickly leave room.
  • Use the buddy system to ensure each crew member’s room is clear.
  • Always use chain latch/bar latch (secondary lock) while in room.  If you must open door, keep chain/bar latched.
  • Always use optical viewing port when available.
  • If anyone should request entry to room, verify with front desk that the individual has a need for access.
  • While moving about hotel (restaurant, lounge, pool area, etc.), if you feel that you are being followed or closely watched, inform the hotel front desk.  Remain at the front desk until a determination has been made concerning suspicion.
  • Leave TV on and turn volume up a little louder when leaving room.
  • During evening hours, when outside the hotel, walk in pairs—it is always a good idea to use buddy system.  Do not assume all areas are good areas to walk or jog.
  • Do not use back stairways and avoid dark areas around hotels.
  • Do not wear expensive jewelry on layover—do not be a target.

You can find more information about layover safety in the Flight Attendant Manual (FAM), section 7.600, pages 8–11.

Questions?

If you have any questions, please contact your Local Hotel Committee.

Personal Strategies for Approaching the Anniversary of September 11th

Employee Assistance Program (EAP)/Professional Standards Committee

As we approach the anniversary of September 11th, many of us will begin to plan how we’ll recognize this day. Anniversaries offer an opportunity to acknowledge our memories and experiences, to connect with others who share in them, and to pay tribute to our individual and collective journeys.  They can also serve as personal and professional milestones of our healing and resiliency.   For some, September 11th will be marked with private personal gestures such as observing a moment of silence, spending quiet time reflecting, or dedicating our flying to our profession.  For others, it will be marked with collective activities such as ceremonies and memorial services.

There is no right way or better way to recognize the anniversary; but, there are some suggestions that may prove helpful as we approach the anniversary of September 11th. 

  • Observe the anniversary in a way that’s comfortable for you.  Say no to events or activities that you sense may flood you with too many feelings.  Find more gentle ways of honoring the anniversary.
  • Don’t compare yourself to how others around you appear to be dealing with the September 11th anniversary.
  • Acknowledge that we all heal at different rates, in different ways, and with different outcomes.
  • Give yourself permission and time to be affected.  Though uncomfortable, anticipate and plan for having a stress reaction as the anniversary approaches.  Trust that if you have moments of difficulty, you’ll be able to pull yourself back together.
  • Try not to isolate yourself.  Pre-plan now to be with people if you know you have this tendency.

However you choose to structure your day this September 11th or however it just naturally unfolds, please remember that your AFA EAP Committee Members welcome being a part of it.  If you or a flying partner needs a confidential ear, please call us at (949) 470-0493 or find your Local EAP Committee contact information at afaalaska.org/eap.  Remember, we’re just a phone call away.  

AFA Update – April 6, 2020

In This Edition

  • Cancellation of April & May Recurrent Training
  • Reminders About Layover Transportation and Meals
  • Reporting Uniform Reactions
  • Voluntary Benefits Updates & Information
  • AFA EAP Support Services
  • CWA/NETT and LinkedIn Learning

Cancellation of April & May Recurrent Training

On Friday, management announced that they would be cancelling recurrent training (RT) for the months of April and May as a precautionary measure in the wake of the COVID-19 outbreak.    Along with the cancellation announcement, management also provided information about an FAA temporary exemption granting a two-month extension to Flight Attendants with April and May base months (as well as some Flight Attendants scheduled for RT at the end of March).  This exemption will give affected Flight Attendants an additional two grace months during which to complete RT in 2020 (e.g. a Flight Attendant whose base month is April and grace month is May will now have June and July as additional grace months this year).

AFA representatives have requested that management remove the April cancelled classes from rosters in Crew Access as soon as possible in order to allow Flight Attendants to manage their schedules and trade and/or pick up flying if desired.  Crew Planning is also in the process of removing RT pre-planned absence from NavBlue to allow Flight Attendants who were scheduled for class in May to bid normally.  Management has indicated that they will contact Flight Attendants whose RT class has been cancelled to discuss rescheduling options but they have not yet provided AFA with specifics on what the process for rescheduling will be.

If you have questions about the April/May recurrent training cancellations, please contact Inflight Training management directly at inflight.training@alaskaair.com.

Reminders About Layover Transportation and Meals

Hotel Committee

Dedicated Crew-Only Layover Hotel Transportation

The AFA Coronavirus (COVID-19) Update – March 19, 2020 provided information about the temporary implementation of dedicated crew-only layover hotel transportation.  Management also communicated this information in bulletin #2020-0016, issued on March 17.  As a reminder, this crew-only transportation may be either hotel-provided van that is dedicated for crewmembers only or separate contracted transportation.  Please reference your trip information in Crew Access to determine whether the hotel or a contracted vendor will be providing layover hotel transportation.  You can also find a complete list of dedicated transportation providers on the Inflight website > Hotel, Travel, & Station > Hotel News > Dedicated Transportation.

As always, if you encounter any issues with a transportation provider, please notify your AFA Hotel Committee by filing a CrewCare report.

Food Availability on Layovers

At the request of AFA, management has compiled a list of food availability at each layover hotel throughout the system.  This list is updated regularly to ensure the most up-to-date information.  It can be found on the Inflight website > Hotel, Travel, & Station > Hotel News > Food Availability.

Questions?

Your AFA Hotel Committee is here to assist and support you in all matters related to layover hotels and transportation.  You can find contact information for your Local Hotel Committee by clicking here.

Reporting Uniform Reactions

Air Safety, Health, & Security Committee (ASHSC)

With the launch of the new Unisync uniform, our AFA Air Safety, Health, & Security Committee (ASHSC) and Uniform Committee would like to offer a reminder about how to report reactions or safety concerns related to the new uniform pieces.  Management has outlined the process for reporting these concerns in a document that is housed on the uniform subsite of Alaska’s World.  You can access the document directly by clicking here (AAG sign on required).

Questions?

If you have questions about how to report uniform reactions or need assistance in navigating the process, please contact AFA Uniform Safety Representative Deb Wallstrom at uniform.reactions@afaalaska.org.

Voluntary Benefits Updates & Information

Benefits Committee

Our AFA Benefits Committee has received information that Alaska employees who have either 401(k) through Vanguard or Alaska Credit Union loans may be eligible for modified payment arrangements.  National Group Protection (NGP) has also provided information about continuation of coverage for anyone enrolled in the NGP/CAIC supplemental benefits program who takes a leave of absence.

Vanguard – 401(k) Loans

  • You can suspend a loan for up to 12 months
  • It can take up to two pay periods to process the suspension
  • Once the request has been processed, the 12 month suspension begins
  • You can reinstate payments earlier without penalty
  • You can also make payments during the suspension of any amount without penalty.  If you choose to do so, it will not restart your loan.
  • You will accrue interest during that time – but this is interest you pay yourself.  This may adjust your loan payment amount once your loan is reinstated.

For assistance with Vanguard 401(k) loan suspensions, contact Vanguard Participant Services at (800) 523-1188 (available Mon-Fri, 5:30 AM to 6 PM Pacific time).  You can also reach out to Jamie Smalley with specific questions at jaime.smalley@alaskaair.com.

Alaska Air Group Credit Union Loans 

The Alaska Air Group Credit Union (AAGCU) is offering an emergency skip-a-payment option that may allow customers to skip to three monthly payments on certain AAGCU loans.  For more information about this program, including a link to apply, please visit the AAGCU website by clicking here.

AFA Supplemental Benefits – National Group Protection

National Group Protection (NGP) has provided information for those who are enrolled in the NGP/CAIC supplemental benefits program and take a Leave of Absence (LOA).  These special provisions include:

  • Coverage will continue without interruption during the LOA
  • Premiums are not due during the LOA
  • CAIC will honor claims during the LOA
  • No action is required on your part to maintain your coverage

Complete information can be found in this document.  If you have any questions, please contact National Group at (800) 344-9016 or service@ngp-ins.com.

AFA EAP Support Services

Employee Assistance Program (EAP)/Professional Standards Committee

AFA EAP has put together several resources to help Flight Attendants manage their personal mental health and wellness during the COVID-19 outbreak.  All services are available in either a telephone or online format.  For a complete list of support services being offered, schedules, and access information, please click here.

Questions?

Please contact your Local EAP Committee for more information or assistance.

CWA/NETT and LinkedIn Learning

AFA International

As a part of CWA, AFA members are entitled to take advantage of complimentary online learning through CWA/NETT.  CWA/NETT provides you and your family with access to hundreds of online training courses through LinkedIn Learning. This might be the perfect time to brush up on existing skills or learn new ones. 

Examples of learning titles include:

  • Zoom Meetings
  • Microsoft Collaboration
  • Microsoft Excel
  • Sharepoint

You can get started by completing this form.  The form requires your CWA local number, which you can find on the Contact Us page of the AFA Alaska website under FAQs > Membership and Dues Questions > What’s My CWA Local Number.

Questions?

If you have any questions, please contact your LEC Officers.

Hotel Committee Meeting Recap – December 2025

On Monday, December 1, our AFA Local Hotel Committee Chairpersons met in person in Seattle to receive an update about current layover hotels and transportation providers and discuss concerns with management. Representing you at the meeting were Dori Marron (ANC), Jarod McNeill (SEA), Kelly Hepworth (PDX), Hilary Streem (SFO), Brian Sherill (LAX), and Kanani Vallot […]

MEC Reserve Committee Vice Chairperson—New Hire & Probation Interviews – January 2026

This message is for pre-merger Alaska Flight Attendants Do you want to help new Flight Attendants as they go through initial training and probation? Our MEC is seeking a dedicated and organized Member in good standing to serve as the MEC Reserve Committee Vice Chairperson—New Hire & Probation. In this role, you’ll be the primary […]

Pre-Merger Alaska MEC Committee Chairperson Election Results

This message is for pre-merger Alaska Flight Attendants During this week’s MEC Meeting, our MEC held interviews for the next group of pre-merger Alaska MEC Committee Chairperson positions to be elected for the upcoming MEC Officer term. We want to thank everyone who expressed interest in the available positions and their willingness to serve. After […]

Merged MEC Committee Chairperson Election Results

During this week’s MEC Meeting, our MEC held interviews for our next merged MEC Committee Chairperson and Representative positions. We want to thank everyone who expressed interest in the available positions and their willingness to serve. After careful consideration and deliberation, the following candidates have been elected: MEC Inflight Training Committee Chairperson: Megan BrownMEC Inflight Training […]

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