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Recurrent Training 2020 – Part 4

The Master Executive Council (MEC) met with management earlier today in Seattle to discuss our questions and concerns regarding Recurrent Training. Members of the AFA Inflight Training Committee; Grievance Committee; Air Safety, Health and Security Committee; and Scheduling Committee also joined us for the discussion. Management was represented by Executive Vice President (EVP) and Chief Operating Officer (COO) Gary Beck, Vice President of Inflight Ron Calvin, VP Labor Relations Jenny Wetzel, VP Safety & Security Max Tidwell, Managing Director (MD) of Inflight Strategy and Support Mary Avey, MD Inflight Operations Michaela Littman, MD Labor Relations Carmen Williams and other senior leaders of the Inflight division.

Focus on two themes

Your AFA leaders focused on two themes:

  • Holding management accountable, and
  • Demonstrating proficiency over perfection.

Questions asked of management

We submitted several hard questions to management, including but not limited to:

  • Which specific changes to the Recurrent Training (RT) program were required by the Federal Aviation Administration (FAA) as a result of its audit of the Inflight training program last fall and which changes were management’s discretion?
  • Is management aware that the current training program has created an environment of anxiety and fear in which Flight Attendants are now questioning their abilities to handle emergency situations?
  • Is management willing to revise RT 2020 in order to provide Flight Attendants with greater clarity of expectations and improved resources and tools?

Changes sought by AFA

AFA advocated for several changes to RT 2020, including but not limited to:

  • Ending the practice of “management only” classes and to mix management personnel into as many classes and locations as possible
  • Providing adequate “hand-on” practice time prior to drill evaluations for evacuations, emergency equipment and CPR
  • Live demonstration of each evaluation scenario for evacuations, emergency equipment and CPR
  • Ability for a Flight Attendant to self-correct during an evaluation
  • Allow an evaluator to provide feedback to a Flight Attendant following an unsuccessful evaluation
  • ‘Forgive’ all Flight Attendants currently in the Special Track Training program (who were placed into the program following two unsuccessful drill evaluations)
  • Significantly revise or drop the Special Track Training program (remediation training, retention check and check ride)
  • No termination of employment following an unsuccessful fourth drill evaluation

Management took ownership, but we remain ‘cautiously skeptical’

Management took ownership of the disastrous state of the RT program, but the MEC will remain ‘cautiously skeptical’ until we see meaningful solutions put into action. However, Ron committed to ending the practice of “management only” RT classes and to mix management personnel into regular RT classes throughout the system.

Inflight management has canceled all Recurrent Training and Requalification Training classes that were scheduled to start between 1/28 and 2/7, and management has pledged to use this time to incorporate feedback and revise the RT 2020 program. Whatever changes may come out of this process, the MEC will make every effort to ensure management provides adequate training for the Inflight Instructors. It is critical that evaluations are performed uniformly and without subjectivity in order to guarantee a consistent and fair experience for all.  

Management is developing a communication that outlines the plan in more detail. AFA is also drafting several contractual grievances specific to Recurrent Training. We anticipate publishing another RT update in the coming days after management’s next communication goes out and our grievances have been filed.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Matt Cook, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green and Brice McGee

Recurrent Training 2020 – Part 3

The Master Executive Council (MEC) has collected the following information to help you navigate the pitfalls of this year’s Recurrent Training. See AFA Alaska’s “Recurrent Training” (January 16, 2020) and “Recurrent Training 2020 – Part 2” (January 23, 2020) for additional background and information.

General preparation

The Recurrent Training SharePoint Site has a ton of useful information. How to get there? World of Inflight -> Training -> Recurrent Training -> Recurrent Training SharePoint Site. Click the “View Videos & Completion Packs” button for “must-have” drill resources such as videos and completion packs for Recurrent Training (RT) and Requalification Training (RQ). (There are now two completion packs for RT, one per day.) AFA is aware there have been unannounced changes to this site, but to the best of our knowledge, the information posted at the time of this writing is current.

2020 RT CBT must be completed a minimum of two hours prior to class time.

There is no late grace period. If you are late to RT, then you will be assessed one attendance point, sent home without pay and asked to reschedule your RT class.

Inflight Instructors are Flight Attendants

Flight Attendants in Recurrent Training are understandably frustrated. However, please keep in mind that Inflight Instructors are Flight Attendants, and they are feeling stressed about Recurrent Training as well. Please direct your frustration towards management and not your fellow Flight Attendants. For those of you sending feedback to management by email, please copy in your AFA Local Executive Council (LEC) leadership (e.g. if SEAFA, then copy in sea@afaalaska.org; if SFOFA, then copy in sfo@afaalaska.org). The MEC will announce a more comprehensive communication strategy following our meeting with management early next week.

Drills/Evaluations

As of this writing, RT 2020 includes only 45 minutes of hands-on practice for the doors and windows and no hand-on practice for emergency equipment. AFA has advocated to management that Flight Attendants need much more hands-on time for doors and windows and at least some hands-on time with the emergency equipment rather than none. AFA has received reports that access to or view of emergency equipment may not be available in at least some locations, so do not count on touching equipment prior to being evaluated.

CPR & AED operation, door and window operation, door evacuations and emergency equipment are all being evaluated as successful/unsuccessful (i.e. pass/fail) drills. You must receive 100% on each drill in order to be successful.

Instructors are no longer allowed to coach or provide any feedback between evaluations. If you are unsuccessful, ask to look at your completion pack to determine which area caused the failure. You may also ask to step out of the evaluation environment to review your completion pack or example videos. Finally, you may request a different Instructor prior to proceeding to a second attempt.

FAs will be given two opportunities to successfully pass each drill in class. A Flight Attendant will be allowed to complete class after the second unsuccessful attempt. However, s/he will be placed into disqualified (FNQ) status, which results in loss of Known Crewmember (KCM) privileges and the ability to jumpseat until resolved.

Special Track Training

Following a second unsuccessful attempt of a drill, a FA will be placed into a Special Track Training program. The FA will be removed from payroll and all scheduling obligations as a crewmember until remediation training is conducted and a retake of the drill is successfully completed. Only scheduling obligations impacted by the disqualified (FNQ) status will be removed, not the entire schedule. Flight Attendants will retain insurance during this process. S/he will be pay protected between the second and third attempt. Management will make every effort to conduct the remediation training and third attempt within seven days of RT. (A Flight Attendant also has seven days to re-take and successfully pass the written exam if s/he scores less than 80%, but this does not cause a FA to enter the Special Track Training.)

Flight Attendants will be paid 6 TFP for each day of additional training or testing, and travel pay will apply for required out of domicile training as applicable. Be aware there is a contractual limitation regarding the number of hours and time of day that training may be conducted pursuant to §30.A.2: “Training will be scheduled for no more than eight (8) hours and will occur between the hours of 7:00 AM and 5:00 PM local time.” It is management’s discretion regarding the training location, but AFA understands that management has a strong desire to hold remediation training and re-takes in Seattle.

The FA will be required to demonstrate proficiency through additional retention checks prior to the next annual RT class. In other words, you will probably be tested again on the same drill in the coming months. Another 6 TFP and travel pay will apply for required training out of domicile as applicable. The Special Track Training also includes some form of an operational observation, which is being called a “checkride.” However, this is not necessarily the traditional checkride one receives while on probation; the truth is that none of the details have been worked out yet.

The Special Track Training program specific to unsuccessful emergency equipment drills is still being developed, so AFA cannot can’t share those details with you because we don’t know what they will be. Much of this is still a moving target, but AFA is not supportive of the Special Track Program as it is currently constructed.

See “Drill Evaluation & Drill Attempt Process” in the RT 2020 FAQs document on the Recurrent Training SharePoint Site for more info.

Recurrent Training feels more like Recurrent Testing

The unfortunate reality is that as of now, Recurrent Training feels more like Recurrent Testing. AFA will continue to advocate to management to develop rational competency criteria, to provide adequate notice and the proper tools to be successful in RT. Meanwhile, Flight Attendants should probably take the initiative to actively perform their silent review using the updated verbatim commands, and to do this often.

Contact your Local Executive Council (LEC) leadership if you have any concerns or questions about Recurrent Training. The Inflight Training Committee may also be utilized as an additional AFA resource.

AFA is planning another update regarding Recurrent Training after our meeting with management next week.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Matt Cook, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green and Brice McGee

Your MEC Inflight Training Committee – Megan Brown, Steve Vincent, Sam Clifton and Justin Wetherell

Recurrent Training 2020 – Part 2

The Recurrent Training (RT) program for 2020 was unveiled with many significant changes: two days rather than one, verbatim drills, instructor vs. evaluator, the list goes on. Unfortunately, what we didn’t expect was how disorganized and unprepared Inflight Training management would be in delivering this new program. In our last communication about Recurrent Training (January 16, 2020), AFA informed Flight Attendants of the approved exceptions to the “verbatim” evacuation commands when management was unwilling to communicate. Why is management reluctant to be forthright and honest? Management should be held to the same standards they expect us to uphold.

Communication from management to the Flight Attendants has been abysmal at best. The core value of “Deliver Performance” in the Company’s Service Framework says, “I’m accountable and responsible for the success of the operation.” This is followed by, “know and perform my role,” “execute operational timelines,” “use time and resources wisely” and “collaborate across roles to ensure the team’s success.” Management has missed the mark on each. The same value states, “I take initiative to provide accurate and timely information,” which management has failed to do since the chaos of RT 2020 started. Management can keep throwing apologies out, but there is no accountability and no repercussions for them despite the many consequences Flight Attendants have experienced as a result of management’s actions.

Did you know that Instructors have been required to go through up to three different “calibration trainings” due to changing expectations, unclear standards and poor communication? Training materials are constantly being updated for Flight Attendants and Instructors sometimes after class begins, which could mean the difference between a successful or unsuccessful drill. Training management has also been unclear in their communications with base leadership and scheduling leadership, which has set those leadership groups up for being unable to help Flight Attendants or answer their questions.

Failure rates for the drill evaluations in some locations have been as high as 45%. What is meant by a failure rate? You have two attempts at each evaluation to successfully complete the drill. If you do not pass those two attempts, then you are allowed to complete RT but immediately pulled off the line and your Known Crewmember (KCM) access and jumpseating privileges are revoked until you go through remediation training and successfully pass the drill. More information about remediation training and the associated “Special Track” training program will be shared in the next RT communication, which will be published by AFA tomorrow.

We cannot continue RT 2020 on this track. With change there is understandably some stress attached. However, the level of stress added to both Flight Attendants and Instructors is out of control, and something needs to be done. Vice President of Inflight Ron Calvin and his team need to come together and make things right. This was their mess to begin with, and they are not meeting the same standards of near perfection they require from our workgroup. Management can and must do better.

The MEC requested a meeting with management as soon as possible to discuss these failures, and we are hoping management will meet with us next Tuesday. We want management to acknowledge the poor development of RT 2020 drill evaluations, the abysmal execution of the program so far, and the lack of communication and lack of transparency that has caused so much angst amongst our group. What will be done to rectify this unacceptable situation?

To be clear, the MEC takes issue with management in this debacle. We fully support our Instructors and their desire to provide a neutral, fair and supportive environment at each training location.

Stay tuned for the next RT update tomorrow!

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Matt Cook, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green and Brice McGee

Recurrent Training 2020

The Master Executive Council (MEC) appreciates Inflight management addressing the rumor mill regarding Recurrent Training (RT). We are particularly thankful Inflight went on record to state the recent changes to RT in response to an audit by the Federal Aviation Administration (FAA) were absolutely not due to inadequate Inflight Instructors. However, the MEC is extremely disappointed that management has not taken more ownership of the situation at a much earlier date.

We are further frustrated by the fact that management missed a key opportunity to potentially mitigate or perhaps even eliminate some of the changes. How so? Management failed to accept AFA recommendations during integration in 2018 to incorporate “approved alternative” evacuation command verbiage into the Flight Attendant Manual (FAM).

AFA officers and representatives, the Inflight Training Committee and Inflight Flight Attendant Instructors have spent much of the past few months asking tough questions of management regarding the RT debacle and advocating for the best interest of Flight Attendants. We’re certainly not finished, but this is what we can report so far:

RT Computer Based Training (CBT) “Homestudy”

Cornerstone is a joke and needed to be replaced yesterday. AFA will continue to pressure management to provide Flight Attendants with the tools to help make us successful. Cornerstone is not one of those tools.

RT Written Test

The written test is still 25 questions and requires 80% (20 or more correct) to pass. Although the test question database has been eliminated for RT 2020, AFA has confirmed the test is derived exclusively from the (as of this writing) 74 questions in the various knowledge checks of the Homestudy. Once you have completed the Homestudy, you can go back and directly access each knowledge check separately in order to review the questions and answers as many times as you would like.

Be aware the order of the questions and/or responses may be randomized, but the actual questions and the one correct answer for each respective question will remain the same. If the knowledge checks in the Homestudy happen to be updated (this happens occasionally if a question is corrected or if a policy or procedure changes), then the questions and answers may change slightly. In summary, the Homestudy knowledge check database that is current at the time of RT is the one used to construct the written test.

How to access the knowledge checks?

World of Inflight (login required) -> Training -> Recurrent Training -> Recurrent Training SharePoint Site -> “IMD Tutorial” or “Web Tutorial”

Evacuation Commands

Flight Attendants are expected to come to RT prepared to demonstrate proficiency by using verbatim evacuation commands. However, AFA can positively confirm all those meetings with management over the past few months about the commands paid off!

Flight Attendants will be deemed proficient (and therefore successful in completing their evacuation evaluation) if they inadvertently use any of the four approved exceptions: “the” may be added between “Help” and “people,” “airplane” or “aircraft” may be used instead of “plane” and “jump” may be said twice in a row. Although a Flight Attendant will be coached to use verbatim commands in the future, the following commands would be considered successful:

“Heads down, stay down” / “Open seatbelts — Open seatbelts” / “Stay back –Stay back” / “You two, stay at the bottom” / “Help (the) people off” / “Send them away from the plane (/ airplane / aircraft)” / “Leave everything” / “Exit here” / “Jump (Jump)”.

Again, you are expected to deliver the commands verbatim, but using the approved alternatives will still result in passing the evaluation. We hope this information will help to reduce the understandably high level of anxiety regarding evacuation drills in RT this year. Please keep in mind that Inflight Instructors are Flight Attendants, and they are feeling stressed about Recurrent Training as well.

Contact your Local Executive Council (LEC) leadership if you have any concerns or questions about Recurrent Training. The Inflight Training Committee may also be utilized as an additional AFA resource.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Matt Cook, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green and Brice McGee

Your MEC Inflight Training Committee – Megan Brown, Steve Vincent, Sam Clifton and Justin Wetherell

AFA Update – November 22, 2019

In This Edition

  • Changes to 2020 Recurrent Training
  • Violation of Cancellation of Open Time Trial and Back to Book Grievance Sustained
  • FINAL REMINDER: MEC Committee Chairperson & Appointed Position Interviews

Changes to 2020 Recurrent Training

Master Executive Council (MEC)

On Wednesday, November 20, management announced changes to how Recurrent Training (RT) will be conducted in 2020.  For many years, RT has been conducted in a single day and was supplemented by home-based study in the form of a workbook and, more recently, a computer-based training (CBT).  Based on new FAA guidance, management has determined that they are unable to contain all of the required elements of RT in a single day and will begin conducting RT as two full, 8-hour days of training in 2020.

Though this change is a shift in practice, it is intended to allow more time to address the necessary regulatory and safety components required by the FAA.  Management has also stated that they will be including some additional service-related content in RT including a follow-up module to the company’s latest Flight Path training held in 2018.

PBS Bidding Credit

Since the inception of PBS in 2007, Recurrent Training has always carried a credit of zero (0) toward PBS line awards.  This means in a bid month containing RT, PBS views RT as having a value of 0 TFP and builds your line accordingly.  Under the language in the collective bargaining agreement, RT carries a value of zero without mention as to the number of days the class itself covers.

We are happy to announce that your Master Executive Council (MEC) was able to reach an agreement with management to provide partial credit for RT for the purposes of line construction.  For RT 2020, the first day of RT will continue to credit toward your line in PBS at 0 TFP, but the second day will credit at the full value of 6 TFP.  During a month that you have RT, PBS will read the 6 TFP value for RT and credit that toward your line award accordingly.

Hotels

The MEC is calling on inflight management to “own safety” and “do the right thing” by providing each Flight Attendant with a hotel room during RT in 2020.  

During Transition Training (TT) in 2018, many of us experienced having to attend two full days of training and then deal with the associated logistics of braving multiple rush hour commutes in some of the worst cities for traffic in the nation.  Those who commute were left to fend for themselves and find a place to stay for the evening as TT did not allow for any possibility of same-day commuting.  Your AFA leaders received reports of exhaustion, fatigue, and stress from numerous Flight Attendants in relation to these and other factors from TT.  

These issues fresh in mind, your MEC is extremely disappointed and outraged to hear that management has refused to provide hotels for Flight Attendants between the two days of RT.  Even when not contractually required to do so, the Company has previously provided Flight Attendants with hotels during multi-day training activities such as Beyond Service in 2015.  Just as we are constantly told to use the “service framework” to assess each situation when dealing with passengers and make a decision accordingly, management has the opportunity to live up to their own expectations and do the same in this case.

The MEC is calling on inflight management to “own safety” and “do the right thing” by providing each Flight Attendant with a hotel room during RT in 2020.  Just like when we are out flying, we need a training environment that sets us up for success by allowing us to get proper rest and focus on safety.  The responsibility for providing this environment falls on the shoulders of management and it’s time for them to step up and act on the same values they expect us to live by every day that we come to work.

Questions?

If you have questions about the changes to Recurrent Training in 2020, please contact your LEC Officers.

Violation of Cancellation of Open Time Trial and Back to Book Grievance Sustained

Grievance Committee

On October 31, 2019, your MEC Grievance Committee filed grievance number 36-99-2-163-19, for the Company’s violation of Collective Bargaining Agreement Section 12.F.9.a [Exchange of Sequences: Open Time Trial], past practice, its sustained response to grievance 36-99-2-35-17 and all related sections of the Collective Bargaining Agreement when on July 7, 2017, it sustained grievance number 36-99-2-35-17 (Violation of §12.F.9.a Cancellation of Open Time Trial and Back to Book); however it has continually failed to provide sufficient Information Technology (IT) resources for reverting to the Open Time System in place in the 2006-2010 Flight Attendant Agreement as modified by the arbitration award (AFA No. 36-99-2-18-11) [“Withholding Open Time” award]).

In summary, the Company sustained (admitted to the violation) the original grievance (number 36-99-2-35-17) and should have prioritized with IT to program the back to book language, but it did not.  Management has admitted that the current system stayed in place rather than prioritizing resources within IT to make the necessary programming changes to revert to the language outlined in Section 12 as back to book.   Since it failed to prioritize the IT resources, AFA filed the present grievance, which the Company also sustained.  

As a result of your MEC Grievance Committee filing the grievance, the Company is now making immediate efforts to program the back to book trading rules with IT.  The project kicked off on November 4, 2019, and IT is currently developing the technical requirements for the system to provide to Jeppesen by early January 2020.  Jeppesen will then be providing a timeline for implementation by mid to late January 2020.

As of right now, your MEC is presuming that we will have more information regarding Open Time back to book programming to pass along to you by late January 2020.

Questions?

Please feel free to contact your LEC President with any questions that you might have about this grievance or Open Time back to book programming.

FINAL REMINDER: MEC Committee Chairperson & Appointed Position Interviews

Master Executive Council (MEC)

As a reminder, the term for those currently serving in MEC Committee Chairperson roles and other appointed positions will end on December 31, 2019.  Your MEC, of which the six directly elected Local Executive Council (LEC) Presidents are voting members, will be conducting interviews for these positions during the December MEC meeting.  The October 4, 2019 AFA Update contained the initial announcement of these upcoming interviews including a list of positions, information about qualifications and duties, and a link to the online expression of interest form.  The deadline to submit an expression of interest is Monday, November 25, 2019 at 5 PM Pacific time.

If you have questions about MEC Committee Chairperson or MEC-level appointed positions or the interview process, please contact MEC Vice President Brian Palmer at brian.palmer@afaalaska.org.

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