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Issues with Crew Access: December 16, 2023

Scheduling, Grievance, and Hotel Committees

  • Hotel reservation details are not populating in pairings. 
  • The “Drop” (to Open Time) drop-down was reported by a few (but not all) Flight Attendant as not visible prior to Open Time opening.
  • Drops to Open Time were not functioning for January 24-30, 2024, for all domiciles except Seattle until just before 2 PM PT.

What will come as no surprise to anyone, Crew Access is malfunctioning once again. So far, there are three issues identified:

  1. Hotel reservation details are not populating in pairings, 
  2. The “Drop” (to Open Time) drop-down was reported by a few (but not all) Flight Attendant as not visible prior to Open Time opening, and 
  3. Drops to Open Time were not functioning for January 24-30, 2024, for all domiciles except Seattle until just before 2 PM PT. (Reminder: January 31 is the first day of the February bid month.) Seattle appeared to open normally at 2 PM PT.

Hotel reservation details not populating in pairings

This outage is specific to Jeppesen and not related to API. Outdated or no hotel information is being displayed. However, Crew Scheduling (CS) is manually updating hotel information in Crew Access. Additionally, the hotel information in the My Crew Care (API) app is importing correctly and is accurate.

[Update: This issue has been resolved as of 12/16/2023 @ 18:36 PT ^MECP Jeff]

Drop to Open Time not visible prior to Open Time opening for some Flight Attendants

So far, this does not appear to be a widespread issue, and Alaska ITS is investigating.

Drops to Open Time were not functioning for January 24-30, 2024

Alaska ITS and Jeppesen appeared to resolve the issue just before 2 PM PT, which meant that Seattle opened normally at 2 PM. Our Master Executive Council (MEC) and management have agreed to an initial remedy to help mitigate the impact of this outage (for all domiciles except Seattle):

Overview:

In chronological order, CS will review the Flight Attendants who attempted to drop trips to Open Time on these days but were unsuccessful. CS will offer to manually drop their trip into OT. CS will work down the list until they meet the contractually required number of Threshold Sequence Number (TSN) trips for the respective base. ITS has a report of all Open Time drop transactions, so they can replicate who attempted to drop trips first. This report will become available at 2:30 PM PT, but they will need time to prepare the report into a workable format for these purposes. Inflight Crew Scheduling Management will begin to contact Flight Attendants this evening to see if they wish to drop their trip. This process will preserve the integrity of the first-come, first-serve method of Open Time to give those who attempted to drop first the flexibility they attempted to achieve.  

Details:

  1. CS will place the identified sequence (processed in chronological order) in Open Time and hide the pairing until they can make positive contact with the Flight Attendant to confirm that they still want the trip dropped. The Flight Attendant will see a FCR (pre-cancellation) on their line until they confirm the drop. The use of FCR is to protect legalities should the Flight Attendant decide they wanted the sequence back and not dropped into Open Time anymore.
  2. Once CS confirms the Flight Attendant wants the pairing dropped, they will unhide it in Open Time.
  3. If FA does not want the trip dropped, CS will put it back on their roster and move down the list.
  4. The timeframe for Flight Attendants to call back will be 24 hours. If the Flight Attendant does not call CS back within 24 hours, then their sequence will be placed back on their roster and CS will move down the list.
  5. If the Flight Attendant who is first on the list no longer has the pairing they attempted to drop for that date, CS will move down the list.
  6. This process will be completed until the TSN max equivalent is met for each base.

Ongoing dispute resolution

This situation is completely unacceptable, and our top priority is ensuring our contractual provisions are adhered to and protected. The tools that you rely on for contractual flexibility should work. Our Grievance Committee will continue to seek appropriate remedies via the Alternative Dispute Resolution (ADR) process.

Upcoming Day of Solidarity

Looking for an outlet to vent your frustrations? Join us on the picket line or via virtual picket on Tuesday, December 19. For more information, click here.

Scheduling Committee Meeting Recap – November 2023

Scheduling Committee

  • Our AFA Scheduling Committee Chairpersons met on Tuesday, November 28 to discuss their ongoing program of work to represent Flight Attendants interests related to lineholder scheduling.
  • The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are experiencing with scheduling, pairings, and bidding.
  • Your Local Scheduling Committee is available to answer questions, provide clarification, or help to resolve any lineholder scheduling-related issues. Please don’t hesitate to reach out!

On Tuesday, November 28, our AFA Scheduling Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Heather Reier (ANC), Rita Tillou (SEA), Melodie Anderes (PDX), Jaqui Bellenie (SFO), Kamako Yamado (LAX), and Kitty Cohen (SAN). Also present were MEC Scheduling Committee Vice Chairperson—Pairing Construction Karen Ferrell, MEC Scheduling Committee Vice Chairperson—PBS Virginia Fritz.

The committee met with Managing Director Inflight Operations Michaela Littman, Managing Director Inflight Operations & Crew Scheduling Allen Thieman, Managing Director Ops Staffing and Resource Management Brittany Audette, Director Inflight Crew Scheduling Sara Cook, Manager Inflight Crew Scheduling Goose Hlaingmyint, Director of Crew Planning Mike Ostler, Manager of Crew Planning Trisha Bennett, and other management representatives from Crew Planning.

The Committee is next scheduled to meet on December 26, 2023.

Topics of Discussion

The committee reviewed a number of items both during internal AFA-only conversation and when meeting with management. Some items discussed include:

  • Regular presentation with some interactive elements focused on Reserve utilization and working over 90%. Some relief seen in October/November. The PowerPoint presentation showed data on flexibility.
  • Breakdown of Reserves used: decrease month over month, with 11.4% covering other sick calls and 49% covering line holder trips. Detailed Reserve breakdown provided.
  • Year-over-year absence rates are slightly higher but trending down. Flexibility with Threshold Sequence Number (TSN) and Personal Drops (PDs) helping. 
  • Premium numbers being worked on, holiday calendar impacting data. October 2023 showed premium isolation to Sundays with a drastic decrease in the number of trips.
  • Personal drops increased, with 7302 compared to 9206 last year at this time. TSN adjustments and more trips allowed into OT. November saw a significant increase in TSN trips, offering more flexibility.
  • Reviewed sick leave days compared to TSN and PDs. Interesting data on leaves and collective attendance.
  • Discussed reassignments and their impact. Reassignments tracking is manual. November reassignments drastically down. Last-minute issues can lead to reassignments for operational reasons.
  • Review of rotation and pairings to address high reassignments. Closer-in sick calls during summer months affected options and peers. Leveraging reserves affects utilization.
  • Highlights of winter operations progress: training new crew schedulers, deadhead reservation support, NOC risk management, IROPs support and resources, teaming/pairings, inflight hotline, and Crew Scheduling Mobile Comm.
  • Testing UAT for Inflight for Teams, encouraging real-time feedback. Go-live expected in mid-December.
  • Discussed January 2024 planning challenges. Seeking 651 Staffing Adjustment Leaves, considering additional solicitation. Reserve staffing anticipated at 20% with 75.4 line averages for the system.
  • Reviewed trip length distribution and ANC commutability. ANC commutability to be tracked separately.
  • Block hour comparison for Dec 2023/Jan 2024, down 12.5% due to the booking environment. Industry fare and cost structure analysis provided. Imbalance in departures and arrivals, optimization challenges.
  • Hotel improvements and teaming to improve recovery, encourage following each other. Focus on SEA, optimizing routes, aircraft, and profits. Open to discussions and potential changes.
  • Overall, the discussion covered various topics related to reserve utilization, absence rates, premium numbers, personal drops, reassignments, winter operations progress, planning challenges, and optimization strategies.

What The Committee Is Working On

  1. NavBlue. The PBS Committee seeks feedback on how they can better assist flight crews with bid awards and understanding results. In-person and virtual meetings were available for this purpose.
  2. Pairings Survey. A survey on pairing construction is being discussed, along with the possibility of a virtual session or town hall. Meeting with management occurred June 5, 2023, with a follow-up meeting to be scheduled. No update or ETA yet.
  3. Teaming. Crew Planning is reviewing pairing construction and optimizing teaming to keep costs low and ensure crews (pilots/Flight Attendants) stay together for multiple segments. Currently, the system teams around 10-15%, but enhancements aim to increase it to 20-35% for winter operations. December pairings will reflect this change. Management will communicate about teaming. In December 2023, approximately 23% of sequences will be teamed together, while 52% of duty periods will be teamed.
  4. In and Backs. Network/Crew Planning is reviewing initiatives to restart operations when crews are stranded and flights are canceled. The 2023/2024 IROPs plan was reviewed by Alaska management in September/October, creating opportunities to clear flight schedules on the day of operations.
  5. Chime Communications. Flight Attendants may chat with crew scheduling via app/Microsoft Teams to reduce phone calls. Flight Attendant-initiated contact. Early stages of development, to be discussed with AS Labor Relations and AFA. Testing and implementation to occur in the next few weeks. We are working on a letter of agreement for implementation. 
  6. Crew Scheduling. Monthly review of PowerPoint presentations covering reserve utilization, detailed breakdowns, sick leave (week by week and YoY), premium, personal drops, and other relevant agenda items.
  7. Crew Planning. Monthly review of PowerPoint presentations covering subsequent month staffing, trip length distribution, Flight Attendant block hours, special initiatives (e.g., IROPs), commutability, and other relevant agenda items.
  8. ITS. ITS representatives join scheduling meetings to provide updates on NavBlue, Crew Access, internal systems, and Block2Block. Includes performance updates, data review, and future release information. 

We Want to Hear From You!

Do you have feedback for the committee, concerns you’d like to share, or items that you’d like brought up with management? Please let us know! Your Local Scheduling Committee is your voice to management. You can open a support request on the AFA Alaska Online Support Center or contact us directly using the information on the Scheduling Committee page of the AFA Alaska website.

Contactability Flow Charts

Scheduling Committee

Our Scheduling Committee has created some new tools to help you better understand contractual language. These tools consist of two flowcharts that illustrate when you are required to be reachable by Crew Scheduling. One flowchart addresses situations when you are on duty, while the other covers times when you are on a RON/layover, on call as a Reserve, or off duty. Both flowcharts are available on the Scheduling Committee page of afaalaska.org for reference as needed.

Click here to view the on duty contactability flow chart >

Click here to view the Reserve, RON, and off duty contactability flow chart >

The development of these flowcharts was a collaborative effort between the Scheduling, Reserve, and Grievance Committees. To produce the flowcharts, the Committees enlisted the assistance of MEC Negotiations Strategic Communications Representative Justin Wetherell. We want to thank Justin for their time and dedication to this project.

Questions or Feedback?

We’d like to hear from you if you have any feedback on the flowcharts or suggestions for other helpful documents. For any questions about the flowcharts or contactability in general, please get in touch with your Local Scheduling Committee.

Scheduling Committee Meeting Recap – October 2023

Scheduling Committee

  • Our AFA Scheduling Committee Chairpersons met on Tuesday, October 24 to discuss their ongoing program of work to represent Flight Attendants interests related to lineholder scheduling.
  • The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are experiencing with scheduling, pairings, and bidding.
  • Your Local Scheduling Committee is available to answer questions, provide clarification, or help to resolve any lineholder scheduling-related issues. Please don’t hesitate to reach out!

On Tuesday, October 24, our AFA Scheduling Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Heather Reier (ANC), Rita Tillou (SEA), Melodie Anderes (PDX), Jaqui Bellenie (SFO), Natalie Codd (LAX), and Kitty Cohen (SAN). Also present were MEC Scheduling Committee Vice Chairperson—Pairing Construction Karen Ferrell, MEC Scheduling Committee Vice Chairperson—PBS Virginia Fritz.

The committee met with Managing Director Ops Staffing and Resource Management Brittany Audette, Manager Inflight Crew Scheduling Goose Hlaingmyint, Director of Crew Planning Mike Ostler, Manager of Crew Planning Trisha Bennett, and other management representatives from Crew Planning.

The Committee is next scheduled to meet in person on November 28, 2023.

Topics of Discussion

The committee reviewed a number of items both during internal AFA-only conversation and when meeting with management. Some items discussed include:

  • Single Duty Pairings with three (3) legs are not desirable for some flight attendants. We are looking to see if there is a way to utilize the optimizer to reduce these types of sequences. 
  • Night rule flying discussions surrounding compensation. There are three (3) items that must occur which include: duty on 4:29 am local time, flying on duty past 8:30 am local time, and duty over 10:30. There is a special exception with 4k flying that includes a 4K nighter carve out. Compensation is not applicable until 12.5 hours because of the waiver.
  • Crew Access bubble(s) that display report and debrief will be removed in a November 2023 release.
  • Second Round of vacation bidding is complete. Awards are published this week. If you are assigned vacation it will be in reverse calendar year order. Vacation Opentime will commence on October 27, 2023. 
  • Staffing adjustment leaves will be offered in January, between 400-500 volunteers based on current block hours. 
  • Management has formed a new Hotel IROP Committee and Process team to assist during Irregular Operations. There are several processes outlined up to seven (7) days prior to an event, and event level determination with focus cities.  
  • Crew Planning continues to review commutability of departures and arrivals, and commute efficiency. SEA and LAX tend to have the best commutability, while SAN and PDX are the most challenging. This is based on departures between noon and 1800 and arrivals between 0600 and 1800. 
  • Increase in redeye flights is concerning. AFA has asked both Crew Planning/Crew Scheduling to monitor the trips as they relate to sick leave, reserve utilization, fatigue, and other mitigating factors.  
  • Pre-cancellations and Reassignments are still happening frequently – please refer to the flow charts as additional contractual resources.  
  • Pay related questions should be directed to payroll representatives, not crew schedulers.  If you experience an error or have a potential grievance please contact your Local Scheduling Chairperson for resolution. 
  • Contactability with a no show or other points from Crew Scheduling is being investigated by the Performance Engagement Team. If you believe you received points incorrectly please file a ticket with AFA for research.

What The Committee Is Working On

  1. NavBlue. The PBS Committee spent time on base sits with Flight Attendants. In person and virtual meetings were available. We would like to hear your feedback on how the committee could better assist you with bid awards and understanding results. 
  2. Pairings Survey. It’s been a few years since we submitted a survey on pairing construction. We are discussing survey questions and the possibility of a virtual session or town hall. Meeting with management was set for June 5, 2023 and a follow up meeting needs to be scheduled. There is no update or ETA.
  3. Teaming. Crew Planning is reviewing pairing construction and the optimization of teaming. Teaming attempts to keep costs low and crew together (pilots/Flight Attendants) for multiple segments within a sequence. The system currently teams around 10-15%. The new enhancements would increase this in the range of 20-35% for the winter operations. You will see this in December pairings. We’ve asked management to send out a communication about teaming. For December 2023 flying approximately 23% of sequences will be teamed together while 52% of duty periods are teamed. 
  4. In and Backs. These are flights that follow the crew and aircraft. Network/Crew planning is reviewing initiatives that would help us restart the operation when crews are stranded and flights are canceled. Alaska management will start reviewing the 2023/2024 IROPs plan in September/October. This creates opportunities to clear the flight schedules on day of operations. 
  5. Chime Communications. Flight Attendants could chat with crew scheduling via app/Microsoft teams to alleviate phone calls. This would be Flight Attendant initiated contact. This is in the early stages of development and needs to be discussed with AS Labor Relations and AFA. The parties are still working on testing and implementation in the next few weeks. 
  6. Crew Scheduling. Each month the committee reviews PowerPoint presentations related to reserve utilization for system/bases, detailed reserve breakdowns, sick leave week by week and year over year (YoY), premium, personal drops, and any other relevant agenda items.
  7. Crew Planning. Each month the committee reviews PowerPoint presentations related to the subsequent month staffing, trip length distribution, FA block hours, special initiatives such as IROPs, commutability, and any other relevant agenda items. 
  8. ITS. A representative from ITS joins us at each scheduling meeting to review updates related to NavBlue, Crew Access, Internal systems and Block 2 Block. These include performance updates and data review as well as future release information.

We Want to Hear From You!

Do you have feedback for the committee, concerns you’d like to share, or items that you’d like brought up with management? Please let us know! Your Local Scheduling Committee is your voice to management. You can open a support request on the AFA Alaska Online Support Center or contact us directly using the information on the Scheduling Committee page of the AFA Alaska website.

Scheduling Committee Meeting Recap – September 2023

Scheduling Committee

  • Our AFA Scheduling Committee Chairpersons met on Tuesday, September 26 to discuss their ongoing program of work to represent Flight Attendants interests related to lineholder scheduling.
  • The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are experiencing with scheduling, pairings, and bidding.
  • Your Local Scheduling Committee is available to answer questions, provide clarification, or help to resolve any lineholder scheduling-related issues.  Please don’t hesitate to reach out!

On Tuesday, September 26, our AFA Scheduling Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Heather Reier (ANC), Rita Tillou (SEA), Melodie Anderes (PDX), Jaqui Bellenie (SFO), Natalie Codd (LAX), and Kitty Cohen (SAN). Also present were MEC Scheduling Committee Vice Chairperson—Pairing Construction Karen Ferrell, MEC Scheduling Committee Vice Chairperson—PBS Virginia Fritz.

The committee met with Managing Director Ops Staffing and Resource Management Brittany Audette, Director Inflight Crew Scheduling Sara Cook, Director of Crew Planning Mike Ostler, Manager of Crew Planning Trisha Bennett, and other management representatives from Crew Planning.

The Committee is next scheduled to meet on October 24, 2023.

Topics of Discussion

The committee reviewed a number of items both during internal AFA-only conversation and when meeting with management. Some items discussed include:

  • Block hours reduction. For the fall of 2023 we will see line averages reduced. You should notice a difference when bidding your September schedule. Line averages could be 75-78 depending on the number of leaves offered by base. 
  • JCTE/Crew Access update. We are expecting a new update (7.4 MR13) for filters and “trade handshake” in September 2023. This was rescheduled for September 26, 2023. Please refer to the recent bulletin bundle for updates. 
  • Staffing Adjustment Leaves. Management has reviewed the anticipated block hours and decided to offer leaves. This is a change from last month’s update. If you are interested in a leave of absence please review the recent bulletin. Management is reviewing all options of SAL and Low Bid to determine the best business decision.  
  • Pilot Retiming Block In/Out. Management recently issued a bulletin bundle providing an update on this issue and a plan for implementation in a future crew access update. Please continue to file the appropriate forms until a permanent resolution is installed. As of today, there have been 873 inquiries and 163 approvals. 
  • Base Turns. Each month Flight Attendants are surprised they combine two sequences over 10 hours 30 minutes and that some of their contractual legalities are waived. If you are adding sequences together refer to Section 8.T. There are also issues with splitting base turns that require Crew Scheduling assistance. 
  • Vacation Bidding. Prepare for 2024 vacation bids. Find 1st round, 2nd round and Open Time dates in the applicable bulletin bundle. First round of vacation bidding is complete.  Approximately 1500 Flight Attendants did not bid in the first round but will have an opportunity in the 2nd round for Slots 7 and 8.
  • Section 11.E.1.c. “ISA” marker. Unavailable for self-assignment. When Flight Attendants trade into/out of trips with this label the premium will disappear.  Flight Attendants can contact Crew Scheduling if they notice a trip in Open Time that is labeled as “ISA” but doesn’t show premium and request removal of the ISA or require the premium be added back onto the trip. Crew scheduling has the discretion to determine which action they choose. The ability to trade these trips was added to ADR for further discussion.
  • Hotel wait times. If you are waiting in excess of over one (1) hour for a hotel, please ensure you are keeping in contact with Crew Scheduling and opening a ticket with AFA.  
  • Crew Scheduling Error. We do have approximately 39 schedulers in Crew Scheduling, some of whom are new to the position. Scheduling management appreciates Flight Attendants reporting contractual violations so they are able to coach/train. Please remember to fly now and grieve later. We’ve seen pre-cancellations, reassignments, domicile rest and other contractual provisions that were violated by accident and remedied through discussions with Crew Scheduling management. 
  • PowerPoint Presentations. Each month management from Crew Scheduling and Crew Planning provide the scheduling committee with updates. These are shared with your MEC/LEC officers. The information includes but is not limited to Reserve utilization, sick leave, sick leave by base, winter operations, personal drops, trip commutability, trip length distribution and what to expect in the near future. Some of the information contained in the presentation is under our non-disclosure agreements but AFA continues to engage in the topic discussions.

What The Committee Is Working On

  1. NavBlue. The PBS Committee is preparing to have more base sits and presentations for Flight Attendants. We will provide dates/times/locations in a future update – stay tuned. 
  2. Pairings Survey. It’s been a few years since we submitted a survey on pairing construction. We are discussing survey questions and the possibility of a virtual session or town hall. Meeting with management was set for June 5, 2023 and a follow up meeting needs to be scheduled. There is no update or ETA.
  3. Teaming. Crew Planning is reviewing pairing construction and the optimization of teaming.  Teaming attempts to keep costs low and crew together (pilots/Flight Attendants) for multiple segments within a sequence. The system currently teams around 10-15%. The new enhancements would increase this in the range of 20-35% for the winter operations. You will see this in December pairings. We’ve asked management to send out a communication about teaming.
  4. In and Backs. These are flights that follow the crew and aircraft. Network/Crew planning is reviewing initiatives that would help us restart the operation when crews are stranded and flights are canceled. Alaska management will start reviewing the 2023/2024 IROPs plan in September/October. 
  5. Chime Communications. Flight Attendantss could chat with crew scheduling via app/Microsoft teams to alleviate phone calls. This would be Flight Attendant initiated contact. This is in the early stages of development and needs to be discussed with AS Labor Relations and AFA.

We Want to Hear From You!

Do you have feedback for the committee, concerns you’d like to share, or items that you’d like brought up with management?  Please let us know!  Your Local Scheduling Committee is your voice to management.  You can open a support request on the AFA Alaska Online Support Center or contact us directly using the information on the Scheduling Committee page of the AFA Alaska website.

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