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        You are here: Home / Archives for Latest News / AFA News Now

        Inflight Service Committee Meeting Recap – 4th Quarter 2024

        November 15, 2024 09:00

        Inflight Service Committee

        • Our AFA Inflight Service Committee Chairpersons met on November 12 to represent Flight Attendants’ interests related to catering and onboard service/sales.
        • The Committee met with management to discuss and receive updates on issues and problems faced by Flight Attendants onboard.
        • The Committee continues to work with management to address catering concerns and improve processes in the future. Please report catering issues through Block2Block and safety-related issues through ReportIt!

        On Tuesday, November 12, our AFA Inflight Service Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Naomi Parcell (ANC), Ross DeJong (SEA), Todd Horn (PDX), Raymond Ramirez (SFO), Johanna Thomas (LAX), and Chase Vandergrift (SAN). MEC Inflight Service Committee Chairperson Stephanie Garnett was also present.

        The committee met with Inflight Experience Program Manager Matthew Coder, Principal Cabin Product and Experience Manager Chris Dela Rosa, Director of Food and Beverage Mita Padhi, Manager of Food and Beverage Planning and Programs David Rodriguez, Senior Food and Beverage Product Manager Jessica Johnston, Food and Beverage Planning Manager Gayatri Watwe, Director of Catering Operations Andrew Moyer, Senior Product Manager of Guest Products Megan Low, and Vice President of Guest Products & Experience Todd Traynor-Corey.

        The next committee meeting is scheduled to take place in the first quarter of 2025, with the specific date yet to be determined.

        Topics of Discussion

        The Committee discussed several topics during internal AFA-only conversations and when meeting with management. Some of the items included:

        • Management shared new amenities with the Committee, including Salt & Stone, a natural body care products company based in Los Angeles, and First Class blankets by Filson, a Seattle-based company.
        • New beverages will soon be introduced, featuring an updated selection of wines and Hoppy Refresher, a non-alcoholic carbonated beverage made with hops and other flavorings from Lagunitas Brewery in California.
        • Management is continuing to search for the ideal coffee carafe for serving.
        • Management continues to actively seek out an improved coffee carafe for service.
        • Reports indicate that passengers appreciate the specially designed First Class menu items created by San Francisco Chef Jew for the SFO-JFK-SFO route.
        • The menu cycle has recently changed, and passengers are now being served new meal options.
        • With the holidays approaching, we can expect to see holiday-themed cups and napkins on our flights soon.

        What The Committee Is Working On

        1. Onboard Service Handbook (OSH) Revisions. Necessary revisions to our Onboard Service Handbook in particular appendices A and B  for clarity of information.
        2. Morning Beverage Snack For First Class. The committee formulated a request for an improved First Class service opportunity of a morning beverage snack. 
        3. Testing New Coffee Maker Brew Basket. Inflight Service Committee Chairpersons will be testing a newly designed brew basket for our coffee makers on their regularly scheduled flights.
        4. Working On Galley Loading Improvements. The Inflight Service Committee and management will jointly work on galley loading to accommodate new service initiatives.
        5. Addressing Flight Attendant Comments and Concerns. The Inflight Service Committee Members continue to bring concerns from their peers to management. IT concerns are particularly important. 
        6. Discussing Service Needs On Long Stage Length Flights. As we continue to add longer flights, discussions are taking place to make sure we will meet passenger needs

        We Want to Hear from You!

        Please continue to report any catering issues or problems with onboard service using the catering feedback function in Block2Block. If you’ve experienced a safety-related issue, please submit a report through ReportIt! Your reports provide the Committee with the data needed to continue pushing management for meaningful improvements in our workplace.

        Do you have other feedback for the Committee or items you’d like brought up with management? Please let us know! Your Local Inflight Service Committee is your voice to management. You can find our contact information on the Inflight Service Committee page of the AFA Alaska website.

        Filed Under: AFA News Now, Inflight Service Committee Tagged With: AFA News in Review

        Celebrating Native American Heritage Month

        November 1, 2024 09:00

        Human Rights Committee

        • November 1 marks the beginning of Native American Heritage Month in the United States. This tradition dates back to the early 20th century when various organizations and state governments began adopting proclamations to celebrate American Indian Day.
        • If you’re curious to dive deeper into Native American Heritage Month, check out the links below to learn about the incredible achievements of Native Americans and find events happening this month. 
        • Show your support by wearing a Native American Heritage Month AFA Pin all month long! If you need a pin, reach out to your Local Council for the details.

        November 1 marks the beginning of Native American Heritage Month in the United States. Also known as National Native American Heritage Month, this celebration originated from efforts to recognize an American Indian Day in the early 20th century. In 1916, New York became the first state to officially proclaim American Indian Day following a declaration from its governor.

        The first national recognition of this heritage month occurred in 1976 when President Gerald Ford signed a proclamation designating Native American Awareness Week. Then, in 1990, President George H.W. Bush approved a resolution recognizing the first National American Indian Heritage Month. Since 1994, this recognition has continued with similar proclamations issued each year, often under different names, including Native American Heritage Month and National American Indian and Alaska Native Heritage Month.

        Learn More About Native American History

        You can learn more about the accomplishments of Native Americans through some of the dedicated websites and resources below.

        • Library of Congress – Native American Heritage Month
        • National Archives – Native American Heritage Month
        • National Endowment for the Humanities – American Indian History and Heritage
        • National Park Service – Native American Heritage Month
        • Smithsonian Institution – National Museum of the American Indian
        • Alaska Air Group Native Employee Network (NEN) – Team AAG (AAG sign-on required)

        Celebrate with a Native American Heritage Month AFA Pin

        In 2021, the AFA Executive Board unanimously approved a resolution recognizing Native American Heritage Month. As part of this initiative, a unique commemorative pin was created for AFA members to wear throughout the month.

        For more information about the pin itself, don’t hesitate to get in touch with your Local Human Rights Committee. If you need a pin, please reach out to your LEC Officers to find out how to get one.

        Questions?

        If you have any questions, please contact your Local Human Rights Committee.

        Filed Under: AFA News Now, Human Rights & Equity Committee Tagged With: Native American Heritage Month

        Scheduling Committee Meeting Recap – October 2024

        October 31, 2024 17:00

        Scheduling Committee

        • On October 29, our AFA Scheduling Committee Chairpersons met to discuss their ongoing work representing Flight Attendants’ interests in lineholder scheduling.
        • The Committee met with management to receive updates and discuss issues and problems Flight Attendants face with scheduling, pairings, and bidding.
        • Your Local Scheduling Committee is available to assist with any lineholder scheduling-related issues. Don’t hesitate to reach out for help!

        On Tuesday, October 29, our AFA Scheduling Committee Chairpersons/Representatives met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Rebekah Olds (ANC), Jaqui Bellenie (SFO), Rita Tillou (SEA), Melodie Anderes (PDX), Kelese Richardson (LAX), and Kitty Cohen (SAN). Also present were MEC Scheduling Committee Vice Chairperson—Pairing Construction Karen Ferrell, and MEC Scheduling Committee Vice Chairperson—PBS Virginia Fritz. 

        The committee met with Managing Director of Crew Staffing Nicholas Giles, Director of Crew Planning Trisha Bennett, Senior Manager of Product Management Rick Mitchell, Manager of Inflight Scheduling (Training/ Policy Procedures) Interim Matthew Trujillo, Manager of Crew Pay Debbie Bakke, and other management representatives from Crew Planning and Crew Scheduling.

        The Committee is next scheduled to meet on Tuesday, November 19, 2024.

        Topics of Discussion

        The committee reviewed several topics during internal AFA-only conversations and when meeting with management. Some items discussed include:

        • Crew Frustrations with Cancellations. Crews faced challenges with cancelled flights, resulting in lost premium pay and communication timelines when cancellations occur. 
        • Bidding Carry Over Pairings. November bidding encountered issues with illegal carryovers and pay protection for flight attendants, requiring audits and process reviews for 10.S pairings 
        • Increased December Demand. A block hour increase is expected in December, affecting staffing and pairings, particularly in PDX.
        • Pairing Analytics Tool. A Pairing Analytics dashboard is nearing completion to improve efficiency and may expand understanding of pairing trends and historical data.
        • Staffing Adjustments. Management plans to reassess staffing and budgets in January based on ongoing operational data. 
        • Pairing Construction Feedback. Ongoing scrutiny of decrease of desired pairings, especially regarding the equity of short turns for flight attendants and desired pure 2-day pairings
        • NAVBLUE User Conference. AFA PBS Subcommittee represented AFA Alaska at the yearly NAVBLUE User conference bringing forward outstanding concerns, collaborating with other customers and advocating for improvements
        • Future Operation Impacts. Teaming is set up to help if operation affected by winter IROPS. Question of Unpredictable flight schedules due to factors like the Boeing strike and cancellations due to them.

        What The Committee Is Working On

        1. NAVBLUE. The PBS Subcommittee is seeking feedback on how they can improve their assistance to flight crews regarding bid awards and understanding results. They provided both in-person and virtual meetings for this purpose. The PBS Subcommittee is working with management on PBS base sit budgets.  Management has the committee keep track of how money is being spent to assist flight crews with their bidding. We appreciate your participation in virtual and in person base sits. 
        2. Pairings Survey. There is a discussion of reviewing bidding data from NAVBLUE to see what kind of pairings Flight Attendants are interested in flying instead of sending out a survey. We will continue to review options. 
        3. Chime Communications. To reduce phone call volumes, Flight Attendants may soon be able to chat with Crew Scheduling via app/Microsoft Teams. The chat will be for Flight Attendant-initiated contact only. The function is currently in the early stages of development and still needs to be discussed with Labor Relations management and our MEC. Testing and implementation are continuing over the next few weeks. We are working on a letter of agreement for implementation, which is still pending review. 
        4. Crew Scheduling. A monthly review of PowerPoint presentations covered various aspects such as reserve utilization, detailed breakdowns, sick leave (week by week and year over year), premium, personal drops, and other relevant agenda items.
        5. Crew Planning. Like Crew Scheduling, there was a monthly review of PowerPoint presentations that covered subsequent month staffing, trip length distribution, Flight Attendant block hours, special initiatives (e.g., IROPs), commutability, and other relevant agenda items. Statistics around teaming continue to be reviewed. Crew Planning continues to maximize pairing construction and optimizing teaming strategies to minimize costs and ensure that crews (Flight Attendants) can stay together for multiple segments.
        6. ITS. Representatives from ITS joined the scheduling meeting to provide updates on NAVBLUE, Crew Access, internal systems, and Block2Block. These updates include performance reviews, data analysis, and information about future releases. 

        We Want to Hear From You!

        Whether you have feedback for the Committee, concerns to share, or items you’d like brought up with management – don’t hesitate to let us know. Your Local Scheduling Committee is here to be your voice to management. You can easily open a support ticket on the AFA Alaska Online Support Center or directly contact us using the information provided on the Scheduling Committee page of the AFA Alaska website.

        Filed Under: AFA News Now, Scheduling Committee Tagged With: committee meeting

        Pairing Construction 101

        October 25, 2024 13:00

        Scheduling Committee

        • Pairing Construction Process: The AFA Pairing Analyst and Company Crew Planners use metrics like hotel costs, layover times, and duty limits to build pairings each month, but the optimizer often prioritizes crew utilization over pairing quality or Flight Attendant preferences.
        • Challenges and Evolution: Changes in flight schedules, new routes, and the optimizer’s focus on maximizing duty days have led to less desirable pairings, though efforts are being made to reduce four-day pairings and balance costs with quality.
        • Selection and Reporting: Both the AFA Analyst and crew planners submit pairing solutions for review, with management making the final selection. The chosen solution is analyzed, and a detailed report is shared with flight attendants.

        Introduction to the Pairing Process

        Pairing construction is a complex process that occurs every month to create the work schedules, or “pairings,” that Flight Attendants will operate. A team consisting of four individuals—three Company Crew Planners and one AFA Pairing Analyst—work together to build these pairings. Karen Ferrell, our AFA Pairing Analyst and the Scheduling Committee Vice Chairperson-Pairing Construction, is an Anchorage-based Flight Attendant who flies between 50 to 70 TFP per month, ensuring a deep understanding of the challenges and frustrations Flight Attendants face regarding pairing quality.

        Several factors impact the construction of pairings each month, some of which are outside the planners’ control. Factors such as red-eye flying, additional destinations, or changes to flight schedules contribute to variations in pairing structures. One of the most significant influences is the optimizer, a software program that builds pairings with the goal of maximizing Flight Attendant utilization. Unfortunately, this often results in multiple-leg days and minimal layover times, provided the pairings remain contractually legal.

        Role of the Optimizer

        The optimizer plays a key role in how pairings are constructed. Its primary function is to maximize efficiency, often with little regard for factors such as layover time, pairing value, or quality of life for Flight Attendants. For instance, if the optimizer can create a legal pairing that includes multiple long workdays with short layovers, it will do so to maximize crew utilization. While planners can implement certain “locks” and “penalties” to influence the optimizer’s output, these adjustments often come with increased costs. Moreover, the undesirable pairings still need to be assigned to someone.

        Evolution of Flying at Alaska Airlines

        Many Flight Attendants express concerns about losing the type of flying they were accustomed to holding. However, the flying at Alaska Airlines has changed significantly over the years and continues to evolve. Changes to flight schedules, new destinations, and route planning decisions can drastically alter pairing structures. Small shifts, such as a flight’s departure time being adjusted by a few minutes, can lead to new connections and different pairing configurations.

        The optimizer frequently utilizes these changes to build multi-day, multi-leg pairings, maximizing duty days for Flight Attendants without considering the quality or desirability of the pairings. Additionally, while total hotel costs are included in cost analysis, the optimizer doesn’t focus on creating high-value pairings or accommodating Flight Attendants who prefer “high time, more efficient” pairings. The focus remains on maximizing crew usage, even if it leads to more undesirable pairings.

        Balancing Costs and Desirability

        To address the issue of undesirable pairings, planners have started placing penalties on four-day pairings to minimize their occurrence. This shift represents a small victory in improving pairing quality. While cost savings are important, the company has recognized that pairing configurations designed to maximize utilization can result in greater long-term costs when undesirable pairings remain open, requiring additional resources to cover them.

        In July 2024 alone, there were 47,120 individual flights, resulting in approximately 8,900 pairings across the system. With over 6,900 Flight Attendants spread across six bases, each with unique preferences for “desirable pairings,” it’s impossible to eliminate all undesirable pairings or cater to every individual’s preference. Desirability varies significantly, with some Flight Attendants preferring turns, while others prioritize long layovers, single-leg days, or commutability.

        Role of the AFA Pairing Analyst

        The AFA Pairing Analyst works closely with the Master Executive Council (MEC) to guide the pairing-building process. Each month, the analyst collects input from Local Executive Council Presidents (LECPs) and Scheduling Chairs on what constitutes “desirable pairings” for their bases. This input, often based on seasonal flying, helps to ensure that the greatest number of Flight Attendants benefit from the pairings. While this information is shared with company crew planners, only the top three requests from each base are typically considered.

        When building solutions, the AFA Pairing Analyst analyzes whether the optimizer has naturally built any of these requested pairings. If not, the analyst may manually adjust the solutions, keeping cost constraints in mind. However, if the analyst’s solution is significantly more expensive than the company’s, it is unlikely to be selected.

        Metrics Used in Pairing Construction

        Both the crew planners and the AFA Pairing Analyst input various metrics into the optimizer to build pairing solutions. These metrics include:

        • Hotel costs and per diem
        • Aircraft swaps
        • Minimum and maximum layover times
        • Maximum duty day
        • Sit Pay
        • Soft time (e.g., minimum pay rules like Multi-day Sequence Minimum, Duty Period Minimum, etc.)
        • Penalties for trip length
        • Red-eye flights with End of Duty (no additional flying after all-nighter flights until after legal rest.)
        • Hard and soft locks for specific pairing configurations
        • Deadheads and other contractual or Federal Aviation Regulation (FAR) requirements

        These metrics are essential in shaping the final pairing solutions, with each party adjusting parameters to influence the results.

        How Is a Pairing Solution Chosen?

        Each month, the AFA Pairing Analyst and Crew Planners submit their pairing solutions for consideration. The Crew Planning department creates a cost comparison document that outlines the financial implications of each solution. While the AFA Pairing Analyst has input in the selection process, management has final authority over which solution is chosen.

        For transparency, the cost comparison document is also shared with MEC officers, although it is confidential and requires the AFA Pairing Analyst to sign a Non-Disclosure Agreement (NDA) to view it.

        Post-Solution Review and Reporting

        Once management confirms the selected solution, the AFA Pairing Analyst reviews the pairings for each domicile and writes a monthly pairing report. This detailed review typically takes two to three hours and includes a thorough examination of the final pairing configurations. After completing the report, the analyst forwards it to Crew Planning, which adds statistical information such as average TFP per duty period, average sit time, and other key metrics.

        The finalized “Pairing Report and Statistics” is then distributed to Flight Attendants via Outlook, ensuring transparency and communication regarding the monthly pairing process.

        Filed Under: AFA News Now, Pairing Construction Tagged With: pairing construction, pairings

        Scheduling Committee Meeting Recap – September 2024

        October 4, 2024 13:00

        Scheduling Committee

        • On September 24, our AFA Scheduling Committee Chairpersons met to discuss their ongoing work representing Flight Attendants’ interests in lineholder scheduling.
        • The Committee met with management to receive updates and discuss issues and problems Flight Attendants face with scheduling, pairings, and bidding.
        • Your Local Scheduling Committee is available to assist with any lineholder scheduling-related issues. Don’t hesitate to reach out for help!

        On Tuesday, September 24, our AFA Scheduling Committee Chairpersons/Representatives met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Heather Reier (ANC), Jaqui Bellenie (SFO), Rita Tillou (SEA), Melodie Anderes & Russel Rivinius (PDX), Kanako Yamado (LAX), and Kitty Cohen (SAN). Also present were MEC Scheduling Committee Chairperson Jake Jones, MEC Scheduling Committee Vice Chairperson—Pairing Construction Karen Ferrell, and MEC Scheduling Committee Vice Chairperson—PBS Virginia Fritz. 

        The committee met with Managing Director Inflight Operations & Crew Scheduling Allen Thieman, Director Inflight Crew Scheduling Sara Cook, Director Crew Staffing Nicholas Giles, Manager of Crew Planning Jeffery Hunt, Senior Manager Product Management Rick Mitchell, Manager Inflight Crew Scheduling Goose Hlaingmyint, Inflight Crew Scheduling Supervisor Matthew Trujillo, Manager of Crew Pay Debbie Bakke, and other management representatives from Crew Planning and Crew Scheduling.

        The Committee is next scheduled to meet on Tuesday, October 29, 2024.

        Topics of Discussion

        The committee reviewed several topics during internal AFA-only conversations and when meeting with management. Some items discussed include:

        • Local Chairperson Reports
          • 3-hour sits at SNA with limited options for crew to break rooms.
          • Questions regarding Flight Attendant crew pay base sits and scheduling. Flight Attendant crew pay is visiting LAX and will attend other domiciles in the future.
          • Positive feedback on Uber codes for hotel accommodations linked to sits in excess of 4 hours.
        • Flight Operations
          • Ongoing issues with redeye flights to Texas, EWR, and Hawaii; numbers are decreasing. There is a lot of late night flying provided in the network.
          • Post-summer evaluation of 2-day HA flights.
        • Charter Operations
          • Issues with pre-cancelled charters and lack of operation.
          • Concerns about lack of transparency regarding ferry flights in bid postings. Flight Attendants should open up the bid to see the actual pairings. Only the live charter legs are listed in the charter bid header.
        • PBS and Bidding
          • October bidding observed as challenging for Reserves; protests noted.
          • Upcoming Navblue conference and software updates discussed.
        • Payroll and Compensation
          • Technical issues noted in payroll processing; specific concerns about Flight Attendants waiving pay under rest regulations.
          • Ongoing requests for clarity on reassignment policies and compensation structures.
        • Crew Planning Report
          • November Staffing Plan. Line averages projected at 76.5, similar to October but fewer Reserves.
          • Pairing Analysis. Review of pairing positions and trip distribution, with a focus on commuting challenges. SEA/ANC/LAX are the easiest commuting bases while SFO/PDX are the most challenging. 
          • Upcoming Changes. Potential schedule cuts due to the Boeing strike and a reassessment of leaves for January and February. There are no leaves planned for November or December.
          • Teaming Strategy. Flight Attendant/pilot teaming reintroduced for winter months, with ongoing analysis of historical metrics and trends.
        • Crew Scheduling Report
          • Absence Trends. Notable improvement in absence rates for lineholders; however, sick calls are increasing among lineholders. Lineholder absent rates over 14% on average.
          • Reserve Utilization. Reserve utilization at approximately 92.5% for August/September. Reserve absent rates are over 10% on average.
          • Scheduling Challenges. Issues with legal start times for early morning flights and the need for aircraft resting (RON). High Reserve utilization affects operational optimization.
          • Contractual Premium and Scheduling Flexibility. Discussion on the need for flexibility in pairing construction and scheduling, particularly regarding commutable trips and the impacts of sickness. There is a new slide where we review contractual premium and posted premium. This carves out a better picture of the operation and cost structure.
          • Fatigue Monitoring. Increased fatigue risk observed for Reserves converted to ER trips; discussions on better communication regarding fitness to fly.
          • Scheduler Updates. 14 new schedulers onboard, with several in training and others passing probation.
        • Hotel and Grievance Updates
          • Changes in JFK layovers discussed; Alaska covering redeye hotel costs that require payment twice for the rooms. There will be a possible hotel change and relocation in the near future. 
          • Arbitration for 8.M scheduled for the end of October.
        • Additional Reports
          • Crew Pay report highlighted a high volume of queries, with calls for better categorization and communication about pay issues. There are several inquiries that are submitted and not required. This backlogs the system. Please only file inquiries for the items listed in the drop down boxes or if your pay has not been appropriately reconciled by the 10th of the subsequent month.
          • Suggestions for a FAQ document and potential use of AI for payroll inquiries. 

        What The Committee Is Working On

        1. NAVBLUE. The PBS Subcommittee is seeking feedback on how they can improve their assistance to flight crews regarding bid awards and understanding results. They provided both in-person and virtual meetings for this purpose. The PBS Subcommittee is working with management on PBS base sit budgets.  Management has the committee keep track of how money is being spent to assist flight crews with their bidding. We appreciate your participation in virtual and in person base sits. 
        2. Pairings Survey. There is a discussion of reviewing bidding data from NAVBLUE to see what kind of pairings Flight Attendants are interested in flying instead of sending out a survey. We will continue to review options. 
        3. Chime Communications. To reduce phone call volumes, Flight Attendants may soon be able to chat with Crew Scheduling via app/Microsoft Teams. The chat will be for Flight Attendant-initiated contact only. The function is currently in the early stages of development and still needs to be discussed with Labor Relations management and our MEC. Testing and implementation are continuing over the next few weeks. We are working on a letter of agreement for implementation, which is still pending review. 
        4. Crew Scheduling. A monthly review of PowerPoint presentations covered various aspects such as reserve utilization, detailed breakdowns, sick leave (week by week and year over year), premium, personal drops, and other relevant agenda items.
        5. Crew Planning. Like Crew Scheduling, there was a monthly review of PowerPoint presentations that covered subsequent month staffing, trip length distribution, Flight Attendant block hours, special initiatives (e.g., IROPs), commutability, and other relevant agenda items. Statistics around teaming continue to be reviewed. Crew Planning continues to maximize pairing construction and optimizing teaming strategies to minimize costs and ensure that crews (Flight Attendants) can stay together for multiple segments.
        6. ITS. Representatives from ITS joined the scheduling meeting to provide updates on NAVBLUE, Crew Access, internal systems, and Block2Block. These updates include performance reviews, data analysis, and information about future releases.

        We Want to Hear From You!

        Whether you have feedback for the Committee, concerns to share, or items you’d like brought up with management – don’t hesitate to let us know. Your Local Scheduling Committee is here to be your voice to management. You can easily open a support ticket on the AFA Alaska Online Support Center or directly contact us using the information provided on the Scheduling Committee page of the AFA Alaska website.

        Filed Under: AFA News Now, Scheduling Committee Tagged With: committee meeting

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