AFA Alaska + Hawaiian

Representing the Flight Attendants of Alaska + Hawaiian

Click here to report an issue to AFA
You are here: Home / Archives for Latest News / AFA News Now

Navigating Acute & Delayed Stress As A Flight Attendant

Stress is an inherent aspect of the Flight Attendant profession, often stemming from the demanding nature of responsibilities and the unpredictable nature of air travel. It’s essential for Flight Attendants not only to understand the different types of stress they may encounter but also to recognize the warning signs of acute and delayed stress for effective stress management.

Acute Stress: Turbulence in the Mind

Acute stress is like sudden turbulence during a flight—an unexpected and intense event that can disrupt the normal flow of operations. Flight Attendants may experience acute stress during emergency situations, unruly passenger incidents, or unexpected flight delays. This type of stress triggers the body’s fight-or-flight response, leading to physiological changes such as a rapid heartbeat, shallow breathing, and gastrointestinal discomfort.

Physical Symptoms of Acute Stress:

  • Heightened heart rate
  • Nausea or stomach cramps
  • Rapid breathing

Cognitive Impact of Acute Stress:

  • Impaired decision-making
  • Difficulty concentrating
  • Emotional reactivity

Delayed Stress: The Quiet Aftermath

Delayed stress, much like a delayed flight, doesn’t manifest immediately but can have lasting effects. Flight Attendants may experience delayed stress after particularly challenging flights, traumatic incidents, or extended periods of high stress. This type of stress can be confusing as it emerges after the initial event has passed, potentially catching individuals off guard. Symptoms of delayed stress include:

  • Persistent feelings of anxiety or unease
  • Intrusive thoughts or flashbacks related to the stressful event
  • Difficulty sleeping or concentrating

Proactive Stress Management Strategies

Flight Attendants can adopt various strategies to manage stress effectively and maintain their well-being amidst the challenges of their profession.

Self-Care Practices:

  • Regular exercise and physical activity
  • Adequate rest and sleep
  • Mindfulness or relaxation techniques

Seek Support:

  • Utilize your AFA EAP
  • Connect with peer support groups or mental health resources

Set Boundaries

  • Establishing work-life balance
  • Learn to say no to additional responsibilities when feeling overwhelmed

Remember, our AFA Employee Assistance Program (EAP)/Professional Standards Committee is here to support you. Reach out for confidential assistance, resources, and guidance tailored to your needs at (949) 470-0493 or (800) 424-2406.

Protect Yourself From Potential Discipline on Social Media

Our Grievance Committee would like to provide background on social media, protected classes, and discipline.

Federal protected classes include race, color, religion, sex (including pregnancy, sexual orientation, or transgender status), national origin, age, disability, or genetic information. 

Alaska’s People Policy says:

Personal Conduct
22. Threatening, intimidating, or discourteous behavior, including abusive, profane, or obscene language, acts, or gestures, to guests or employees at any time will not be tolerated.
23. Any form of harassment or discrimination based on a Protected Characteristic is prohibited.

Flight Attendants have also faced discipline under the Social Media section of the People Policy.

Alaska Airlines management has disciplined for posts made in Flight Attendant-run social media groups such as Galley Tea, Patriots with Wings, and others, as well as Flight Attendants’ personal pages, even with very little to show that the poster was a Flight Attendant employed by the company.  In fact, an arbitrator upheld discipline, although there was very little evidence on the Flight Attendant’s personal page to identify them as a company employee.  

We know the world feels unsettled right now, and even within our group, people have strong and different opinions. Still, management continues to issue discipline when company policies are broken, no matter what is happening in the news. Depending on the nature and severity of an incident, outcomes may range from a warning to suspension, or even termination. It’s important to be aware that violations of company policy, whether on social media or in other contexts, can result in a wide range of disciplinary actions.

Most Flight Attendants who were disciplined for social media posts were reported by co-workers. Usually, the person reporting did not want anyone fired—they just wanted the post taken down or prevented from happening again. Instead of going straight to management, you can contact AFA Professional Standards for help. You can find their contact information on the EAP/Professional Standards Committee page of the AFA Alaska + Hawaiian website. The Committee can help facilitate resolution between Flight Attendants without management involvement. Sometimes, taking some breathing room and understanding can help the situation.  

We may not always agree, but everyone wants a respectful and positive workplace. Both AFA and Alaska have rules about treating others with respect at work and online. Please think carefully before posting or commenting on social media and be considerate in your interactions with other Flight Attendants and passengers. If you avoid posting or commenting on things that could break company policy, you can avoid problems.

If you have questions, please contact your Local Grievance Committee or LEC Officers.

Human Rights & Equity Committee Meeting Recap – 1st Quarter 2026

On Wednesday, March 25, our AFA Human Rights & Equity Committee Chairpersons met to discuss their ongoing activism to raise awareness and create positive change within our workplace and community. Your representatives attending the meeting included Louise Borras (LAX-pmAS), Bruni Agosto-Pinal (LAX-pmHA), Aaron Miller (PDX), Nyachan Chuar (ANC), and Yan Yan Teague (SEA). MEC Human Rights & Equity Committee Chairperson Chip Hestle II and MEC Vice President Brice McGee were also present. 

The Committee met with several members of management, including Seattle Director of Inflight Base Operations Jenny Bookert, California Director of Inflight Base Operations Benito Pasia-Garcia Jr., Director Culture & Belonging Steve Nelson, and Senior Culture Partner Sarah Keimig.

The Committee’s next meeting with management is scheduled for Wednesday, June 24.

Topics of Discussion

The committee reviewed several items during internal AFA-only conversations and when meeting with management. Some items discussed include: 

  • Interaction With ICE Agents: The Committee requested that inflight Management provide guidance on what to do whenapproached by Immigration & Customs Enforcement (ICE) agents. The Committee and inflight management agree that Flight Attendants should contact an inflight supervisor immediately. The committee also suggested contacting Alaska Corporate Security. Management will reach out to Corporate Security to establish a clear process for the Flight Attendant to follow.  
  • AFA ICE Report Form: Flight Attendants are encouraged to use the ICE report form to document interactions or issues involving ICE agents. This form can be found on the AFA International website: afacwa.org/icereport.
  • Flight Crew Verification of Employment (VOE) Letter: This documentation would be similar to the COVID-19 letter that was issued by management to all Flight Attendants. The letter would identify the Flight Attendant as an Alaska Airlines employee if approached while on duty, internationally or domestically. As of now, management asks that Flight Attendants keep a copy of their passport on their person or as a photo on their cell phone. 
  • Reminder of Crew Safety: Management issued a reminder in the December 11, 2024, bulletin “Layover And Crew Transportation Safety Reminders.” The committee requests that the reminder be republished for Flight Attendants
  • Cultural Tattoos: Continued discussion surrounding Cultural tattoos. Management hasn’t finalized a decision on this policy. As of now, each pre-merger airline’s policy remains in place.
  • Culture & Belonging: The Culture & Belonging department is developing within. More interaction for and with employees, more recognition programs, and resources. Resources for hosting/suggesting events within or outside of the company, as well as continuing to keep employees updated on events and Heritage months on Team AAG.
  • CSM (Customer Service Manual) Jumpseat Dress Code Verbiage: Verbiage has been updated to reflect gender-neutral language. 
  • SEA Village Inclusivity For SEA-Based Hawaiian Flight Attendants: Asking management to ensure the SEA Village is more welcoming for our SEA-based Hawaiian Flight Attendants with the opening of the new domicile.
  • Transition of Alaska Airlines Drug and Alcohol Infinity Group to a New Alaska BRG / Hawaiian ERG: The Alaska Airlines Drug and Alcohol Infinity Group is becoming an Alaska BRG/Hawaiian ERG. Its mission is to help employees who are struggling with drug or alcohol issues by offering resources, peer support, and educational programs. The group will focus on prevention, recovery, and reducing the stigma around addiction in the workplace. The Committee is reaching out to Culture & Belonging management to discuss this possibility.
  • Optional ADA Rooms: These rooms would be available to those who self-disclose their disability in PeopleSoft. Management’s stance is that if the Flight Attendant has self-disclosed via PeopleSoft, at the time of check-in at the hotel, the hotel must accommodate the Flight Attendant with an ADA-accessible room. This gives the Flight Attendant with disabilities the ability to request ADA-compliant hotel rooms during layovers. Once signed into PeopleSoft, click “Personal Details” then navigate to “Disability” to complete the form.

What The Committee Is Working On

  1. Optional Pronouns on Wings: The Committee is tracking efforts to allow Flight Attendants to choose to display their personal pronouns (such as she/her, he/him, or they/them) on their uniform wings. The next steps depend on the progress of the merger, which might result in a completely new wing design for everyone.
  2. Land Acknowledgment Signage: The Committee is working to place signs in Alaska and Hawaiian Airlines workplace locations that acknowledge and honor the indigenous communities whose land these workplaces are on. Land acknowledgments are statements that recognize the long-standing relationship between indigenous peoples and their traditional territories.
  3. Batok Tattoos Visible While In Uniform: The Committee is tracking a proposal that would permit Flight Attendants to display traditional Batok tattoos while in uniform. Batok is an ancient form of tattooing practiced by indigenous communities in the Philippine and holds deep cultural significance. Management hasn’t made a final decision on the policy.  
  4. Transition of Alaska Airlines Drug and Alcohol Infinity Group to a New Alaska BRG / Hawaiian ERG: The Alaska Airlines Drug and Alcohol Infinity Group is becoming an Alaska BRG/Hawaiian ERG. Its mission is to help employees who are struggling with drug or alcohol issues by offering resources, peer support, and educational programs. The group will focus on prevention, recovery, and reducing the stigma around addiction in the workplace.

We Want to Hear From You!

Do you have feedback for the Committee, concerns you’d like to share, or items you’d like brought up with management? Please let us know! Your Local Human Rights & Equity Committee is your voice to management. You can find our contact information on the Human Rights & Equity Committee page of the AFA Alaska + Hawaiian website.

Pre-Merger Hawaiian Inflight Service Committee Update – March 2026

Editor’s Note: Our MEC Inflight Service Committee now represents both pre-merger airlines, but management still makes service decisions that affect each group of Flight Attendants differently. This update covers changes for both Hawaiian- and Alaska-branded flying, but is specific to aircraft flown by pre-merger Hawaiian Airlines crews.

As the work of the merger progresses, we are nearing a monumental milestone. The operation cutover to PSS (Single Passenger Service System) occurs on 4/22. From the perspective of Inflight Service, PSS signifies the beginning of change for our Inflight work routines. Your Inflight Service Committee has been working diligently to represent your interests over the last several months to prepare for the changes that you will begin to see onboard the aircraft.

Who makes up our AFA Inflight Service Committee?

Master Executive Council (MEC) – deals with issues at a combined carrier level

  • Bianca McKee, Chairperson – Hawaiian Brand
  • Chase Vandergrift, Chairperson – Alaska Brand

Local Council – deals with issues at a local (or base) level

  • Thalia Adachi, Chairperson for Council 43 (HNL)
  • Gary Mano’i, Chairperson for Council 47 (LAX & SEA pmHA)

What has the Committee been working on?

  • 787 International – HA Brand
  • 787 International & Domestic – AS Brand
  • SEA Base Immersion Training
  • The Future of Hawaiian Branded Service
  • B2B App & Early Adopter Group
  • Service Resource Update
  • Safety Risk Assessments
  • Cabin Interior Projects

787 International – HA Brand

  • Main Cabin Delivery & TSU Collection Procedures have been updated following Flight Attendant feedback
  • All 787 flights will transition to Alaska Branded Service starting April 25

787 International & Domestic – AS Brand

Starting April 25, all flights operated on the 787 will launch with Alaska branded service.

Planning for these service changes began in late 2025. Management called on the HA Service Team for their onboard expertise to assist in building service procedures that meet the company’s competitive service goals. Our AFA Inflight Service Committee was also included in discussions. The HA Service Team members currently include Kahea Ching, Corynn St. Marie, Joyce Foley, George Thronas, Chason Yamaguchi, Bianca Mckee (AFA), Thalia Adachi (AFA), and Gary Mano’i (AFA).

Details around 787 service changes will be shared in depth at SEA Base Immersion Training. Service resources are being developed by management to be made available to all Flight Attendants.

International:

Four service test flights on SEA-ICN were operated by the service team and AFA Inflight Service Committee for the service model to be used for SEA-FCO/LHR/ICN/NRT. These test flights helped to determine deliverability & service flow.

The Committee continues to express concerns over staffing and heavy Flight Attendant workload. It is important to note that at this time the Committee has not given its full agreement to service changes that management plans to implement. Updates will be shared as we continue to advocate for a manageable workload onboard the aircraft.

Domestic:

Domestic 787 flights will mirror current day Alaska Airlines Premium Long-Haul Service. The Committee has requested that meal options be limited at launch to allow Flight Attendants time to learn the new process.

A brief overview of the 787 Domestic Alaska Brand Service:

  • First Class Pre-Ordered Meals
  • No complimentary main cabin meal
  • Premium Class Snack Basket
  • Limited pre-ordered fresh meal options available for purchase in the main cabin
  • Shelf-stable meal options over boarded to be made available for purchase

Immersion Training for SEA-Based Flight Attendants

On Friday, March 20, Vice President of Inflight Allen Thieman sent a SEA Domicile Update to Flight Attendants including the following information about SEA base Immersion Training:

“The Alaska Global Immersion is an in-person experience at our Global Training Center for our new Seattle domiciled Flight Attendants that is designed to:

  • Set our HA SEA Flight Attendants up for success delivering our global experience from our Seattle gateway
  • Align service flow expectations, onboard service, and guest experience standards
  • Give Flight Attendants direct access to leaders, partners, products, and the broader vision for Seattle as a global gateway”

Immersion training for SEA-based Flight Attendants, who were awarded bids on March 10, will take place from April 7 through 9. Our AFA Inflight Service Committee Chairpersons will attend all three days of this training to represent you.

The Future of Hawaiian Branded Service

The Committee is in discussion with management as they look to redesign the Hawaiian Brand service model.

For many, our inflight service is the foundation of our identity and who we are as Hawaiian Airlines. Protecting our brand remains paramount as we navigate forward.

Block2Block (B2B) App & Early Adopter Group

The new inflight app Block2Block (B2B) launches April 22. The Committee has been included in the Early Adopter group to provide feedback to management and the app development team. B2B should already be downloaded on your IMDs. Early Adopters will be distributing new card readers in base CROs throughout the rest of March. Roadshows will continue through April for card reader distribution and in person guidance on Status Recognition and Premium Class Offerings. Please complete your 1st Quarter CBT in Cornerstone prior to April 15. Reference the “Q1 2026 CBT” email for details.

Service Resources Update

Service In-Flight Planning Communications are now available for offline viewing on your IMD:

Content App > All Files > 5. Onboard Service > 0. Latest Updates

Safety Risk Assessments

The MEC Inflight Service Committee has been actively engaged in management’s process to analyze safety risks and corresponding mitigations. Data utilized for Safety Risk Assessments are sourced directly from Intelex. Please continue to document any unsafe work practices, experiences, and/or onboard events within the Intelex system.

Cabin Interior Projects

The MEC Inflight Service Committee has established a consistent and collaborative relationship with the planning teams responsible for future aircraft model acquisitions and scheduled retrofit projects. This proactive engagement ensures that the perspectives and needs of our Members are integrated into the decision-making process at the earliest stages.

Important Dates

April 7-9SEA Base Immersion Training
April 151st Quarter CBTs due in Cornerstone
April 22PSS (Single Passenger Service System)
– B2B goes live, New Credit Card Readers to be used with B2B
– Status Recognition begins
– Extra Comfort turns to Premium Class, Premium Class offering begins
April 25All 787 Flights to Transition To Alaska Branded Service
April 28SEA-FCO Inaugural
April 30Pau Hana App removed from IMDs, sync transactions prior to April 30
May 21SEA-LHR Inaugural

Other Updates

Catering Reports

Due to the HA emailing sunsetting on April 23, catering reports will need to be submitted as follows:

  • March 23 – April 21: Flight Attendants are directed to submit catering reports via Intelex
  • April 22: B2B goes live. Flight Attendants will be directed to submit catering reports via the “catering and service feedback” tab found under your selected flight.

AFA Inflight Service Committee Lounge Sits

We’d like to hear from you! Please visit our AFA Inflight Service Committee in the HNL CRO from 9 AM to 1 PM on the following dates: April 14,15, 17, 21, 22, 24, 28.

*Lounge Sits for pmHA LAX and SEA will take place at a later date.

Joint Contract Negotiations Session 13 – March 2026

This message is for both pre-merger Alaska and Hawaiian Flight Attendants

  • Our JNC met with management this week on March 24 to March 26 in Seattle; our next negotiation session is scheduled for April 28 to April 30
  • Our JNC continued to focus on improving Sections 15 (Leaves of Absence) and 28 (Domiciles), working to clarify issues and provide better support for Flight Attendants
  • A new Section 37 (Temporary Duty Assignments) and the first proposal for Section 16 (Sick Leave) was presented to management, based on member feedback from the sick leave survey

Negotiations Update

Our AFA Alaska + Hawaiian Joint Negotiating Committee (JNC) met this week for three days of collective bargaining with management. The JNC met with management on March 24 to March 26 in Seattle, WA. At the negotiating table for this session were:

Representing AFA and our Flight Attendants  Representing Management
Tim Green, Joint Negotiating Committee ChairpersonAllen Thieman, Vice President of Inflight, Alaska
Martin Gusman, Joint Negotiating Committee MemberJoe Wonderly, Vice President, Labor Relations, Alaska
Jeffrey Fuke, Joint Negotiating Committee MemberCarmen Williams, Managing Director, Labor Relations, Alaska
Virginia Fritz, Joint Negotiating Committee MemberKalani Sloat, Senior Director, Labor Relations, Hawaiian
Heather Reier, Joint Negotiating Committee MemberMike Link, Labor Relations Program Manager, Alaska
Paula Mastrangelo, AFA Senior Staff NegotiatorKaren Themelis, Senior Labor Relations Business Partner, Alaska
Jake Jones, MEC Scheduling Committee ChairpersonBrittany Audette, Managing Director Operations Staffing and Resource Management
 Rich Hendrickson, Finance Process Manager

In this session, we continued to focus on the concerns identified in Section 15 (Leaves of Absence) and Section 28 (Domiciles). We also presented our first proposal for Section 16 (Sick Leave) to management that captures important Alaska provisions and brings in the benefits of the Hawaiian sick leave program. Your feedback on the survey helped the Committee understand what matters most to Flight Attendants, and we are pushing for more improvements to address all of our needs going forward.

A new Section was also proposed as Section 37 (Temporary Duty Assignments). We modeled our proposal on the Hawaiian CBA, along with provisions from other global carriers. Jake Jones, AFA’s MEC Scheduling Chairperson, together with Brittany Audette and Rich Hendrickson from management, joined us to talk through creating the framework and process for programming the buddy bidding process for company-required training. We discussed possible scenarios, important questions, and the steps needed to match operational needs with bidding preferences so we can successfully automate buddy bidding into the training process.

Section by Section Progress

The Alaska CBA is being used as the basis of the joint contract for language purposes. Each section and provision from both contracts will be reviewed individually to incorporate and amend the strongest elements from each agreement.

Sections discussed in this session:

  • Leaves of Absence (AS CBA Section 15 and HA CBA Section 17)
  • Sick Leave (AS CBA Section 16 and HA CBA Section 19)
  • Domiciles (AS CBA Section 28 and HA CBA Section 5, 14, and 27)
  • 🆕 Temporary Duty Assignments (AS CBA does not address these provisions and HA CBA 15)

Sections in ongoing discussion:

  • General and Miscellaneous (AS CBA Section 24 and HA CBA Section 27)
  • Commuter Policy (AS CBA Section 26 and HA CBA Section 34-28)
  • Training (AS CBA Section 30 and HA CBA Section 26)

Sections listed below are on hold until discussions regarding future sections, which affect specific provisions, take place.

  • Seniority (AS CBA Section 6 and HA CBA Section 9)
  • Grievance Procedures (AS CBA Section 19 and HA CBA Section 23)
  • Charters (AS CBA Section 33 and HA CBA Section 12)

What’s Upcoming

Our next session with management is scheduled for April 28 to April 30.

Government Affairs Committee Update – 2nd Quarter 2026

Voting Primaries/ Important Dates Alaska Primary: July 19Registration Deadline: Aug 18 California Primary: June 2Registration Deadline:  May 18 Florida Primary: August 18Registration Deadline: July 20  Hawaii Primary: August 8Registration Deadline: July 29Deadline to request absentee ballot: August 1 Oregon Primary: May 19Registration Deadline: PASSEDBallots began being mailed to registered voters on April 29, check your mailboxes! […]

Uniform Committee Meeting Recap – 2nd Quarter 2026

This message is for pre-merger Alaska Flight Attendants On Tuesday, May 5, our pre-merger Alaska AFA Uniform Committee Chairpersons met to discuss their ongoing work to represent Flight Attendants and push for improvements in the workplace. Representing you at the meeting were Kim Mazzolini (ANC), Dena Heath (SEA), Bob Moore (PDX), Slater Areno (SFO), Heather […]

Crew Meal Survey Now Open

Crew meals are an important aspect of supporting the health and effectiveness of Flight Attendants. As part of ongoing efforts to enhance these provisions, the JNC is collecting feedback from Flight Attendants. Your participation in the Crew Meal Survey will directly influence future meal standards and help ensure that your needs and preferences are represented.

Navigating Recovery: Understanding FADAP and Other Support Options

If you’ve ever questioned your relationship with drugs or alcohol, it’s important to know that you are not alone, and support is available. Flight Attendants have treatment options designed to address the unique realities of this career. Note: This video references FAAS (Flight Attendant Addiction Support), which is a program for pre-merger Alaska Flight Attendants. […]

Go In-Depth with Our AFA EAP/Professional Standards Committee Chairpersons

As we wrap up the first week of EAP/Professional Standards Committee Focus Month, we’re excited to share an open conversation that takes you behind the scenes of our support network built for Flight Attendants. MEC Communications Committee Chairperson Brian Palmer recently sat down with pre-merger Alaska MEC EAP/Professional Standards Committee Chairperson Melanie Buker and Vice Chairperson Elizabeth Dillon to […]

Recent Posts

News By Month

News By Category

AFA News Now Air Quality Air Safety, Health, & Security Committee (ASHSC) Alternative Dispute Resolution (ADR) AS/HA Merger AS/VX Merger Benefits Committee Committees Communications Committee Contract Contract 2014 Negotiations Blog Council 15 SAN Council 18 LAX (pmAS) Council 19 SEA (pmAS) Council 30 ANC Council 35 SFO Council 39 PDX Council 43 HNL Council 47 LAX/SEA (pmHA) EAP/Professional Standards Committee Extension 2021 Blog Featured Government Affairs Committee Grievance Committee Hotel Committee Human Rights & Equity Committee Industry News Inflight Service Committee Inflight Training Committee JNC Blog Joint Negotiating Committee (JNC) Latest News Local Councils Master Executive Council (MEC) Membership Engagement Committee Message from the MEC President Mobilization Committee Negotiations Pairing Construction Preferential Bidding System (PBS) Press Releases Reserve Committee Retirement Committee Scheduling Committee Uniform Committee

Want To Stay In The Loop?

Stay up-to-date on AFA Alaska + Hawaiian news and information by signing up for our email and text message updates. Click a button below to get started or update your preferences if you're already a subscriber.
Sign Up for Emails
Sign Up for Text Updates