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        You are here: Home / Archives for Latest News / AFA News Now

        Hotel Committee Meeting Recap – 1st Quarter 2024

        February 5, 2024 17:00

        Hotel Committee

        • On February 1, our AFA Hotel Committee Chairpersons met to discuss their ongoing program of work to protect and improve the quality of hotel accommodations and ground transportation providers for Flight Attendants.
        • The Committee met with management and representatives from the Company’s crew accommodations vendor to discuss current trends and concerns regarding layover hotels and transportation.
        • If you encounter problems or have positive feedback about hotels or transportation, please report it through CrewCare. Your feedback is crucial as it provides the Committee with essential data to support keeping high-quality hotels and push for change when conditions are unacceptable.

        On Thursday, February 1, our AFA Local Hotel Committee Chairpersons met to receive an update about current layover hotels and transportation providers and discuss concerns with management. Representing you at the meeting were Dori Marron (ANC), Jarod McNeill (SEA), Kelly Hepworth (PDX), Cassie Dole (SFO), Chris Cardenas (LAX), and Kanani Vallot (SAN), with MEC Hotel Committee Chairperson James Bozanich also present.

        The committee met with Crew Hotels & Administration Manager Nichole Turner, Director of Crew Planning Mike Ostler, Managing Director of Operations Staffing & Resource Management Brittany Audette, and Director of Inflight Crew Scheduling Sara Cook from management. Representatives from the Company’s crew accommodations vendor, Accommodations Plus International (API), and ALPA also participated in the meeting.

        Topics of Discussion

        The committee reviewed a number of items during the meeting with management and API.  Some items discussed include:

        • 2023 hotel and transportation year in review from API.
        • Hotel contract expirations and hotel site visit plan for 2024.
        • Discussion of the new MyCrewCare app update and what new features will be available to help crews on their layovers.
        • Enhanced CrewCare database access for Hotel Committee Chairpersons to better monitor crew compliments and complaints with our hotel and transportation providers.
        • Presentation of Alaska’s newly developed IROPS Playbook and what processes have been implemented to better address crew hotels and transportation during IROPS.

        What The Committee Is Working On

        1. Conducting hotel site visits. Visiting hotels under consideration by management and advocating for management to select the hotel that will provide the safest and most comfortable layover experience for Flight Attendants. Our Hotel Committee conducted site visits in over 28 cities in 2023 and have so far scheduled 16 cities for 2024 with more anticipated.
        2. Investigating CrewCare reports. Reviewing CrewCare reports and working to hold hotel and transportation providers accountable through management and API. Your direct feedback fixes problems, and it’s the documentation we need to support the decisions to remain where we are or to advocate for a hotel change.

        We Want to Hear From You!

        Don’t let any unacceptable experience with a layover hotel or ground transportation provider go unnoticed! Please report the issue via CrewCare so that it can be addressed. CrewCare is the only official way to report issues, as the Hotel Committee does not monitor social media channels.

        Each CrewCare submission is forwarded to your AFA Hotel Committee, Crew Hotels (AS), API and the hotel or ground transportation provider. This ensures quick action can be taken to correct the issue or fix it for the next crewmember. It also allows us to monitor hotel and transportation trends. You can quickly file a CrewCare report using the web app on your IMD home screen or by clicking here.

        Do you have any other feedback you would like to share with the committee or any specific items you want us to bring up with management? Please let us know! The Local Hotel Committee is here to represent you and ensure management hears your voice. You can find our contact information on the Hotel Committee page of the AFA Alaska website.

        Filed Under: AFA News Now, Hotel Committee Tagged With: committee meeting

        Scheduling Committee Meeting Recap – January 2024

        January 29, 2024 09:00

        Scheduling Committee

        • On January 23, our AFA Scheduling Committee Chairpersons met to discuss their ongoing work representing Flight Attendants’ interests in lineholder scheduling.
        • The Committee met with management to receive updates and discuss issues and problems Flight Attendants face with scheduling, pairings, and bidding.
        • Your Local Scheduling Committee is available to assist with any lineholder scheduling-related issues. Don’t hesitate to reach out for help!

        On Tuesday, January 23, our AFA Scheduling Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Heather Reier (ANC), Jaqui Bellenie (SFO), Rita Tillou (SEA), Melodie Anderes (PDX), Kamako Yamado (LAX), and Kitty Cohen (SAN). Also present were MEC Scheduling Committee Vice Chairperson—Pairing Construction Karen Ferrell, MEC Scheduling Committee Vice Chairperson—PBS Virginia Fritz, and MEC Scheduling Committee Chairperson Jake Jones.

        The committee met with Managing Director Inflight Operations & Crew Scheduling Allen Thieman, Director of Crew Scheduling Sara Cook, Manager of Crew Planning Trisha Bennett, and other management representatives from Crew Planning/Crew Scheduling.

        The Committee is next scheduled to meet on February 20, 2024.

        Topics of Discussion

        The committee reviewed several items both during internal AFA-only conversation and when meeting with management. Some items discussed include:

        JCTE Update

        • Release 23.5 was released in prod, 23.7 is in UAT.
        • Trades: 92.1% of 57,580 trades had a response time of less than 10 seconds.
        • JCTE release coming in February.

        Block2Block (B2B)

        • Version 2.5 is in progress.
        • Tap to pay feature.

        Crew Planning Update

        • March block hours increased by almost 19k compared to February.
        • Staffing adjustment leaves offered for March: 173.
        • Reserve staffing: Bases around 17% except Seattle around 20%.
        • Review of trip length distribution, consistent with previous months.
        • Commutability in March: SEA/ANC have the best commutability, LAX and PDX are the most challenging.

        Teaming And IROP Mitigation

        • Teaming FAs together and with pilots helped minimize cancellations.
        • In and backs strategically scheduled to assist with recovery of cancellations.
        • Teaming is not being used in spring/summer as the cost is too great. 

        MAX Cancellations And Advanced Bookings

        • MAX cancellations ongoing, no adjustments made for March pairing selection. 

        Updates From Crew Scheduling Management

        • Reserve utilization in January around 77%.
        • Breakdown of reserve usage: 48% covering line holder sick trips, 15.9% reserve absences, 22% unused.
        • Inflight YOY absence rate trending up, LAX/SAN trending down by domicile.
        • Premium not issued since MAX fleet grounded, FAs picking up trips to cover operation.
        • Flexibility impacted by unknown factors, no increases in TSN.
        • Personal drops: 90 in January, 7 Bulletin board drops.

        PDX SWGCO And Crew Scheduling

        • 26 FAs couldn’t get to work and have FNS, each case will be reviewed.
        • Efforts made for process improvement, high hold times during pre-cancellations.

        Layover And Transportation Issues

        • LAX crew had issues getting back to the hotel, will review and try to accommodate crews closer.
        • Issues with single transportation and long wait times in CUN/GDL, to be reviewed by Crew Planning.
        • Confusion about layovers at domicile vs hotels being provided prior to trips, clarification needed.

        Withholding Trips, Pre-Cancellations, And FNS

        • Trips withheld from OT, efforts to address the issue and ensure compliance.
        • Discussion on pre-cancellation processes and FCR footprint, modifications planned.
        • We are seeing an Increased number of FNS, clarification needed on contactability and communication procedures.

        CHS-RDU Limo Times

        • Request to review extensively long limo times in all locations. 

        What the Committee is Working on

        1. NavBlue. The PBS Committee is seeking feedback on how they can improve their assistance to flight crews regarding bid awards and understanding results. They provided both in-person and virtual meetings for this purpose. There are dates and times scheduled February 2024 for in person and virtual meetings to assist with bidding. 
        2. Pairings Survey. There is a discussion about conducting a survey on pairing construction, and there is a possibility of organizing a virtual session or town hall. A meeting with management occurred June 5, 2023, with a follow-up meeting to be arranged. However, there is no update or estimated time of arrival (ETA) at the moment.
        3. Teaming. Crew Planning is currently reviewing pairing construction and optimizing teaming strategies to minimize costs and ensure that crews (pilots and Flight Attendants) can stay together for multiple segments. Currently, the system teams around 10-15% of crews, but enhancements were made to increase this to 20-35% for winter operations. The changes were reflected in December pairings. Management provided communication regarding teaming. In December 2023, approximately 23% of sequences were teamed together, while 52% of duty periods were teamed. We didn’t receive any teaming information for January during the meeting today. For March 2024 pairing selection we did not utilize teaming.  
        4. Chime Communications. Flight Attendants may chat with crew scheduling via app/Microsoft Teams to reduce phone calls. Flight Attendant-initiated contact. Early stages of development, to be discussed with AS Labor Relations and AFA. Testing and implementation to occur in the next few weeks. We are working on a letter of agreement for implementation. This is still pending review. 
        5. Crew Scheduling. There was a monthly review of PowerPoint presentations that covered various aspects such as reserve utilization, detailed breakdowns, sick leave (week by week and year over year), premium, personal drops, and other relevant agenda items.
        6. Crew Planning. Similar to Crew Scheduling, there was a monthly review of PowerPoint presentations that cover subsequent month staffing, trip length distribution, Flight Attendant block hours, special initiatives (e.g., IROPs), commutability, and other relevant agenda items.
        7. ITS. Representatives from ITS joined the scheduling meeting to provide updates on NavBlue, Crew Access, internal systems, and Block 2 Block. These updates include performance reviews, data analysis, and information about future releases. 

        We Want to Hear From You!

        Whether you have feedback for the Committee, concerns to share, or items you’d like brought up with management – don’t hesitate to let us know. Your Local Scheduling Committee is here to be your voice to management. You can easily open a support ticket on the AFA Alaska Online Support Center or directly contact us using the information provided on the Scheduling Committee page of the AFA Alaska website.

        Filed Under: AFA News Now, Scheduling Committee Tagged With: committee meeting

        Update on the 737-9 MAX

        January 26, 2024 14:45

        Master Executive Council (MEC)

        The FAA grounded 737-9 MAXs on January 6th, following the Alaska Flight 1282 accident. This week, the FAA issued required inspection and maintenance protocols for airlines to return the aircraft to service. Alaska will return the aircraft to service Friday and United will return the aircraft to regularly scheduled service on Sunday. 

        FAA Administrator Whitaker’s leadership has been stellar through this process. Our union is confident in the FAA’s required action before returning these aircraft to service. It is clear that this isn’t where this issue ends though. We’re supportive of increased oversight and investigations into Boeing’s quality control.

        Safety is our first priority always. We will continue to work with our airlines and the FAA to ensure the safety of crew and passengers, and participate in the NTSB’s investigation of Flight 1282. 

        The grounding of the 737-9 MAX has also caused economic impact to Alaska and United Flight Attendants. While some of the economic harm is covered by pay protections included in our contracts, there remains losses due to decreased flying opportunities, less open time, increased commuting challenges and costs, and other loss of income. These losses are directly related to the initial accident on January 5, 2024 and the grounding of the 737-9 MAX that followed.

        AFA sent letters to Alaska and United CEOs informing the airlines that “economic harm to Flight Attendants must be included in the Boeing settlement discussions, and we expect the company to seek redress of the economic harm to Flight Attendants in any settlement. The harm to Flight Attendants is every bit as real as other economic damage to the rest of the company and we are a beneficiary of the Boeing contract.”

        Read the full letter here >

        We continue to support the crew of Alaska 1282 and other Flight Attendants affected by this. AFA EAP is always available to Flight Attendants at (949) 470-0493.

        Filed Under: AFA News Now, Master Executive Council (MEC) Tagged With: 737-9 MAX

        Air Safety, Health, & Security Committee Update – 1st Quarter 2024

        January 23, 2024 13:00

        Air Safety, Health, & Security Committee (ASHSC)

        • Our AFA Air Safety, Health, & Security Committee (ASHSC) Chairpersons met on Thursday, January 4, to discuss their ongoing program of work to represent Flight Attendants’ interests related to safety, health, and security in our workplace.
        • The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants face onboard the aircraft.
        • Reporting safety concerns is more important than ever, given the challenges we currently face as a workgroup.  Flight Attendant Irregularity Reports (FAIR), Aviation Safety Action Reports (ASAP), and fatigue reports can all be filed using ReportIt!  Please get in touch with a member of your Local ASHSC if you need assistance.

        On Thursday, January 4, our AFA Local Air Safety, Health, & Security Committee (ASHSC) Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting in person were Debi Wallstrom (ANC), David Lake (SEA), Kalin Lackey (PDX), Brad Young (SFO), Carin Meritt (LAX), and Eva Gatus (SAN). Also present was MEC ASHSC Chairperson Seth Heiple.

        The Committee met with Director of Inflight Safety & Compliance Geri Jarrett, Manager of Inflight Policy & Procedure Kaliko Howell, Inflight Regulatory Compliance Safety Analyst Danette Thomas, Inflight Policy & Procedure Specialist Kevin Weatherbie, Manager of Inflight Safety & Compliance Johanna Giese, Manager of Inflight Safety & Compliance Claudia Modl, Director of Inflight Training & Standards Thomas Kaminski, and Senior Project Manager for Food & Beverage Jessica Johnston.

        The next scheduled Air Safety, Health, & Security Committee meeting is Thursday, March 4.

        Topics of Discussion

        The committee reviewed a number of items when meeting with management.  Some items discussed include:

        • Passenger Service Coordinators (PSCs). PSCs are not on all GDL flights. Inflight will check into the status of the program and assess the need for PSCs on all GDL flights and other routes.
        • Crew parking and parking shuttle safety. The ASHSC provided Inflight with the status of all parking and shuttles at all the bases. The ASHSC asked Inflight to develop standards that they will work for in meetings at all bases. This will be an ongoing effort as Alaska works with the ports that control these facilities and services. Most of the work coordinating with ports on parking and bus issues happens locally. 
        • No AC power resulting in no working PA/Interphone during boarding. Concerns were raised about not being able to communicate with passengers or between crewmembers. The company responded that we are to use the megaphone in an emergency when there is no PA. However, work is being done so we encounter less AC without power.
        •  Coffee “explosions”. There have been four incidents of coffee erupting from brew baskets. We discussed the incidents and possible mitigations with the company. There has since been a bulletin bundle item that covered the topic.
        • Flight Attendant familiarity with removing passenger life vests. We received a concern from a Flight Attendant who did not feel familiar enough with how we would remove or instruct a passenger to remove a life vest from under a passenger seat as we do not see a video of this or have hands-on experience in training. Inflight will look at changing the announcement to provide clearer directions on life vest removal to passengers and putting additional information in a quarterly CBT.
        •  Pointing to life vest on MAX. Many of us are pointing to the location of the life vest on the MAX during the demo. It feels natural to do this since we point out the oxygen in the same location. However, since we don’t point out life vests under seats on other AC types, the decision was made not to point to the overhead life vests for consistency.
        • Announcement about taking valuables when deplaning on a through flight. This recommendation is being made after a recent incident of theft which occurred when a passenger deplaned at a stop and left their bag onboard. Inflight will consider adding this announcement with the next FAM revision. 
        •  Number and size of carry-on bags. The ASHC is concerned about passengers being cleared to board with more than one plus one and with bags which are oversized. This is not in compliance with Alaska’s carry-on baggage program and dealing with these bags can result in injuries. We encourage you to file FAIRs when you need to deal with these kinds of bag issues on a flight.
        • QX baggage signs. QX has added signs near gate areas instructing passengers to place their one small item under their seat and one larger item overhead. Inflight will look at the feasibility of adding something to the Alaska gates Alaska operates out of as well.
        • Announcements on charters. Announcements on charter flights (RDB and others) are not available in B2B. Until they can be added to B2B we are to use the announcements found in Goodreader.
        • Compliance checks on flights that do not go above 10k. There is confusion about what is requested in terms of announcements and compliance checks on short flights that do not go above 10k. Inflight will work with Flight Ops to better understand the system and ensure we have clear guidance about how these flights should be managed. We do know that compliance checks should be occurring prior to landing on all flights unless it is unsafe to do so.
        •  Hand wipes. The ASHSC and Inflight Service Committees continue to advocate for quality hand wipes available on all flights. Although they are no longer catered, alcohol based Purell wipes should be boarded by fleet forward and aft. If you do not find them please request them while at a Fleet supply station, and file a FAIR. Reporting their absence is the best way to improve provisioning.
        • Reporting tools. We are encountering errors when using the ReportIt! app, especially inflight. The company is working on replacing our current reporting system which will result in an improved reporting app and web portal.

        What the Committee is Working On

        1. MAX10 MED J/S. Many of you have seen the MAX10 MED mockups which have been installed at our training facilities. The ASHSC notified the Company the layout represented by the mockups does have enough space for us to safely access the MED J/S while passengers are seated. The Company has acknowledged that the layout will not work in the operation and is working on a solution with input from the ASHSC before the A/C goes into service.
        2.  LOSA. We are working with the Company members of the LOSA Steering Committee to ramp up and refine the Continuous LOSA program. We know it has been a long time coming, but we expect to have some results to share by the end of the quarter.
        3. NTSB Investigation of Flight 1282 accident. AFA is a party in the NTSB investigation of this accident. The AFA party is composed of members of the ASHSC at Alaska. This allows us to assist the NTSB in the investigation as subject matter experts.

        We Want to Hear From You!

        If you’ve experienced a safety-related issue, please help the committee to advocate for improvement and change by filing a report.  Flight Attendant Irregularity Reports (FAIR), Aviation Safety Action Program (ASAP) reports, and fatigue reports can all be submitted using ReportIt!  If you’re not sure what type of report to file for a particular situation or need help, please don’t hesitate to contact a member of your Local ASHSC.

        Do you have other feedback for the committee or items that you’d like brought up with management?  Please let us know!  Your Local ASHSC is your voice to management.  You can find our contact information on the ASHSC page of the AFA Alaska website. 

        Filed Under: AFA News Now, Air Safety, Health, & Security Committee (ASHSC) Tagged With: committee meeting

        NTSB Investigation of Alaska Flight 1282

        January 17, 2024 09:00

        Air Safety, Health, & Security Committee (ASHSC)

        • The NTSB plays a vital role in ensuring aviation safety through thorough investigations.
        • AFA is a party to the investigation. Party status allows relevant organizations to help facilitate the gathering of information pertinent to the investigation.
        • The NTSB’s YouTube channel provides updates on ongoing investigations. The NTSB report timeline estimates an initial report in 60 to 90 days and a final report in 12 to 18 months following an accident.

        NTSB Investigations

        The National Transportation Safety Board (NTSB) is an independent agency responsible for investigating every civil aviation accident in the United States. Their mission is to determine the probable cause of each accident and issue vital safety recommendations to prevent future tragedies.

        Stages of an investigation:

        • On-Scene Data Gathering: This first phase involves collecting evidence at the scene and interviewing relevant personnel, including the crew.
        • Data Analysis and Reconstruction: Investigators meticulously analyze gathered data, including flight recorders and maintenance records, to piece together the sequence of events.
        • Public Briefings and Reports: Throughout the investigation, the NTSB shares updates through public briefings and releases preliminary and final reports outlining their findings and safety recommendations.

        The Role of “Parties”

        The NTSB designates other organizations whose employees, functions, activities, or products were involved in the accident as parties to the NTSB investigation to facilitate the rapid and complete acquisition of all relevant information. This includes entities such as manufacturers, airlines, labor unions, and regulatory agencies.

        AFA requested and was granted party status in the NTSB investigation of Alaska Flight 1282 alongside Boeing, Alaska Airlines, the FAA, and others.

        There are specific limitations on the parties:

        • No Speculation Allowed: Parties cannot publicly comment on the accident’s probable cause.
        • Confidentiality is Key: Sharing investigative details outside of the participants in the investigation is strictly prohibited.

        Staying Informed on the Investigation

        For publicly available NTSB updates on the Alaska Flight 1282 investigation, please visit the investigation’s NTSB page at: https://www.ntsb.gov/investigations/Pages/DCA24MA063.aspx

        NTSB Report Timeline

        Here’s the typical timeline for NTSB reports following an accident:

        • 60-90 Days: An initial report summarizing the facts is released, potentially including urgent safety recommendations.
        • 12-18 Months: The final report, outlining the probable cause, contributing factors, and detailed safety recommendations, is published.

        Please remember that this timeline is an estimate and may be subject to change based on new information uncovered during the investigation.

        Sources and Additional Resources

        • NTSB Information & Guidance for Parties: https://www.ntsb.gov/investigations/process/Documents/NTSB_Investigation_Party_Form.pdf
        • NTSB Website: https://www.ntsb.gov/Pages/home.aspx 
        • Example of Past NTSB Recommendations: https://www.ntsb.gov/Advocacy/safety-topics/Pages/Children.aspxz
        • AFA-CWA Flight 1282 Statement: https://www.afacwa.org/statement_alaska_1282
        • AFA Alaska News Now: https://afaalaska.org/category/latest-news/now

        Filed Under: AFA News Now, Air Safety, Health, & Security Committee (ASHSC) Tagged With: Alaska Airlines Flight 1282

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