We are pleased to report that the AFA Alaska Online Support Center (support.afaalaska.org) is now back online and fully operational. AFA representatives have started the process of reviewing outstanding tickets that were filed prior to the outage occurring last Thursday, August 18. If you filed a ticket prior to August 18th or after the system came back online today, your patience is greatly appreciated as our AFA volunteers begin to work through the backlog.

Scheduling Committee Meeting Recap – August 2022
Scheduling Committee
- Our AFA Scheduling Committee Chairpersons met on Tuesday, August 23 to discuss their ongoing program of work to represent Flight Attendants interests related to lineholder scheduling.
- The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are experiencing with scheduling, pairings, and bidding.
- Your Local Scheduling Committee is available to answer questions, provide clarification, or help to resolve any lineholder scheduling-related issues. Please don’t hesitate to reach out!
On Tuesday, August 23, our AFA Scheduling Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Heather Reier (ANC), Martin Vance (SEA), Melodie Anderes (PDX), Jaqui Bellenie (SFO), Natalie Codd (LAX), and Kitty Cohen (SAN). Also present were MEC Scheduling Committee Chairperson Jake Jones, MEC Scheduling Committee Vice Chairperson—Pairing Construction Karen Ferrell, and MEC Scheduling Committee Vice Chairperson—PBS Adam Clarey. The committee met with Managing Director of Inflight Crew Scheduling & Strategy Denia Pisia, Managing Director of Ops Staffing & Resource Management Brittany Audette, and other management representatives from Crew Planning and Crew Scheduling.
Topics of Discussion
The committee reviewed a number of items both during internal AFA-only conversation and when meeting with management. Some items discussed include:
- AFA Online Support Center system issues and working with vendors to restore access.
- Night Rule Section 8.I – pay, duty, premiums.
- FAs sick online – stranded due to subsequent cancellation.
- Crew Access login issues – working on issues, expect a new update in fall 2022.
- NavBlue login issues – Vendor monitoring and added more servers.
- Reassignments/Pre-cancellations – rare, shouldn’t be daily occurrence.
- Crew Scheduling updated phone system – ability for call back and prompts.
- Personal Drops/TSN increases/sick leave – increase TSN for September.
- Pairing feedback and construction.
- November/December Vacancies – expect communication in September.
- 2023 Vacation Bidding instructions and dates.
- Care Retreat – expecting 1000 a month to attend.
- 2023 Staffing for pilots/FAs.
- Company social events and planning, such as baseball games and aviator sunglasses.
- Staffing Adjustment leaves – 150 offered system wide.
What The Committee Is Working On
- Reassignment Flow Chart. Scheduling Committee Members reviewed a draft of the reassignment flow chart and it has been moved forward to the final stages of review and approval. Refer to sections 10.R and 10.R.5 of our CBA.
- Scheduling Quality of Life Improvements. Reviewing ways to improve Trip Length Distribution (TLD) and other quality of life options. Working with management to develop a quality of life survey to determine Flight Attendant scheduling priorities.
- Review of user guides and links of Flight Attendant website. Ensuring information is still accurate in existing resource materials, links are still active and working, etc.
- Updating Crew Access videos. Working with management and ITS to update the Crew Access instructional videos to reflect updates and changes to the user interface.
We Want to Hear From You!
Do you have feedback for the committee, concerns you’d like to share, or items that you’d like brought up with management? Please let us know! Your Local Scheduling Committee is your voice to management. You can open a support request on the AFA Alaska Online Support Center or contact us directly using the information on the Scheduling Committee page of the AFA Alaska website.
AFA Alaska Online Support Center Outage
As we initially reported last Thursday, August 18, we are continuing to experience an outage to the AFA Alaska Online Support Center. Though we were initially advised by our hosting provider that the issue would resolve within 48 hours, that has not been the case and the website remains inoperable. The issue has been escalated with our hosting provider and we are continuing to monitor their progress. Unfortunately, we do not have an estimated time that the website will return to operation.
As long as the system is down, please email your LEC Officers directly if you have an issue to report to AFA. Contact information is below.
| BASE | |
| ANC | anc@afaalaska.org |
| LAX | lax@afaalaska.org |
| PDX | pdx@afaalaska.org |
| SAN | san@afaalaska.org |
| SEA | sea@afaalaska.org |
| SFO | sfo@afaalaska.org |
Proportional Domicile Staffing
Master Executive Council (MEC)
The AFA Alaska MEC sent a letter to Alaska Airlines management last week advocating for growing each domicile proportionally via vacancy awards and new hire domicile assignments through 2023. We have all read and heard “we appreciate you” and “we care” in one form or another, but management must now demonstrate its values to do the right thing by turning those words into action. Management acknowledged receipt of the MEC’s letter and indicated they will respond early this week.

AFA Alaska Online Support Center Outage
At around 6 PM Pacific time this evening (Thursday, August 18) the AFA Alaska Online Support Center at support.afaalaska.org went offline due to an issue with our hosting provider. We are currently working to resolve the issue but have been advised that it may take up to 48 hours to restore the system. As long as the system is down, please email your LEC Officers directly if you have an issue to report to AFA. Contact information is below.
| Base | |
|---|---|
| ANC | anc@afaalaska.org |
| LAX | lax@afaalaska.org |
| PDX | pdx@afaalaska.org |
| SAN | san@afaalaska.org |
| SEA | sea@afaalaska.org |
| SFO | sfo@afaalaska.org |
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