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Vacation Open Time Update – Saturday, November 5, 2016

Vacation Open Time trading re-opened on Wednesday, November 2nd and went reasonably well despite several unresolved glitches affecting some Flight Attendants who transferred bases in the past couple years. The Master Executive Council (MEC) sincerely thanks Inflight Crew Administration and the Info & Technology (IT) department—and AFA MEC Scheduling Chair Jake Jones—for making it work on that day.

That being said, the MEC recognizes that all these efforts after the fact neither make up for TFP lost due to wasted schedule adjustments, nor for restoring open vacation days, nor for lost opportunity for those who could not adjust their schedules to be available for trading on November 2nd.

At the request of your AFA leadership, MEC President Jeff Peterson sent the following email to Alaska Airlines Vice President of Inflight Services Andy Schneider:

Andy~

Due to the issues with Vacation Open Time trading in combination with all the other IT-related implementation challenges affecting flight attendants over the past couple years, AFA members and leadership are beyond frustrated. We strongly believe it is time for management to step up and address these frustrations in a much more concrete way than simply offering yet another apology.

Consequently, the Master Executive Council calls upon management to compensate every flight attendant with 4.0 TFP in recognition of these many inconveniences.

Sincerely,

Jeffrey Peterson

President, Alaska Airlines Master Executive Council | Association of Flight Attendants-CWA, AFL-CIO

Andy’s response:

Jeff and the MEC,

Your frustrations are fully justified in this situation. I know that you get inundated with calls when things like this go wrong. I am sure you have heard from FAs who took time off with the goal of trading for prime vacation days that have been inconvenienced.  And I know that the bidding date change was an inconvenience too.  I have fielded many questions and I share the frustrations. The difference is that your members look to you to hold us accountable for our errors.

Your first response has always been to work with us to address and solve the immediate issues.  I am grateful for your willingness to partner with us to find solutions and to help us troubleshoot and fix programming glitches and other errors. You know our systems much better than I do and your input is invaluable.  I know Jake was helping the programmers in the middle of the night last night so that things would run better today.  Thank you, Jake.

We honored any trade that went through on Monday and opened the trading today with the same number of slots that we had when we opened Monday. I had hoped that we could determine who was trying to bid on Monday to see if we could work schedules to get them time off for bidding today. Unfortunately there was no way to know who they were.

While I understand the goal of the “make whole” request, I can’t justify it.  As we work to update our technology and provide better tools for our Flight Attendants, we will inevitably have problems.  I have requested a detailed plan from our IT team to outline the steps they are taking to ensure issues are minimized and I will gladly share that with you and take your input.  No one needs the headaches that these errors cause and I know that [the IT department leaders] are committed to fix their processes.

Jeff, let’s discuss more at our tie in tomorrow.

Although the issue was discussed further at their standing tie-in meeting, nothing substantive came from that conversation.

Are you as frustrated as the MEC is with this response? Feel free to contact Andy directly and respectfully share your perspective. If you are sending an email, make sure to copy in your AFA Local Executive Council (LEC) leadership (e.g. anc@afaalaska.org, sea@afaalaska.org, pdx@afaalaska.org, lax@afaalaska.org or san@afaalaska.org).

Very disappointing!

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Yvette Satterlee, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Tim Green and Brice McGee

Vacation Open Time Update – Monday, October 31, 2016

Members of your Master Executive Council (MEC) and Alaska Airlines management met earlier today to review the problems with Vacation Open Time trading and to address Flight Attendants’ frustrations and concerns with the system.

After several hours of troubleshooting with the IT department, the parties have agreed to re-open Vacation Open Time trading beginning Wednesday, November 2nd at the same published times for each domicile:

  • SAN – 9am PDT
  • PDX – 10am PDT
  • ANC – 11am PDT (10am local)
  • LAX – 12pm PDT
  • SEA – 2pm PDT

You will be able to log into the vacation trading site beginning at 12:01am on November 2nd to view open vacation days and to split/merge vacation slots in preparation for Vacation Open Time trading opening. Actual trades will not be processed until the published opening time.

Management has agreed to honor all successful Vacation Open Time trades that occurred on Friday prior to pulling down the system. At AFA’s request, management will also restore Vacation Open Time availability to the same levels they were prior to the Friday start. If you are planning to trade into or out of the first five days of January, management will still allow those days to be traded for at least 24 hours before restricting the days in order to accommodate PBS bids.

However, the MEC continues to recognize these accommodations do not make up for TFP lost due to wasted schedule adjustments, for restoring open vacation days nor for lost opportunity for those who cannot adjust their schedules to be available for trading on November 2nd. We will be connecting with management tomorrow to further address these unresolved issues.

The MEC will provide another update after that meeting.

In Solidarity,

Your MEC—Jeffrey Peterson, Brian Palmer, Yvette Satterlee, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Tim Green and Brice McGee

Vacation Open Time Update – Friday, October 28, 2016

Your Master Executive Council (MEC) and management have been in contact throughout the day regarding the challenges with Vacation Open Time trading. At this time the parties have tentatively agreed to re-open Vacation Open Time trading beginning Wednesday, November 2nd at the same published times for each domicile.

 

If you are planning to trade into or out of the first five days of January, management will still allow those days to be traded for at least 24 hours before restricting the days in order to accommodate PBS bids. Management has also committed to honor any vacation trades made prior to pulling down the system.

 

However, the MEC recognizes those accommodations do not come even close to making up for TFP lost due to wasted schedule adjustments or for restoring open vacation days. MEC officers will meet with management on Monday to address our members’ frustrations and concerns and to finalize the go forward plan.

 

The MEC will provide another update after that meeting.

 

In Solidarity,

 

Your MEC—Jeffrey Peterson, Brian Palmer, Yvette Satterlee, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Tim Green and Brice McGee

Vacation Open Time Suspended Effective Immediately

Vacation Trading Issue

Due to log in problems associated with vacation trading, the Master Executive Council (MEC) has requested that management suspend vacation trading effective immediately. We are seeking to reset the vacation schedules and try again on a different day in the near future. 

LAX and SEA Vacation Open Time windows will not be open for trading today.

We understand this is an extreme inconvenience to those who adjusted their schedules in order to trade vacation days, but unfortunately the system is not working as anticipated. 

The MEC realizes that SAN, PDX, and ANC bases were affected by the technical issues, and we will address these issues with management.

Stand by for more information!

In Solidarity,

Your MEC—Jeffrey Peterson, Brian Palmer, Yvette Satterlee, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Tim Green and Brice McGee

Introducing Your MEC Officers

As the term of office for the current MEC officers will end on December 31, 2016, your Master Executive Council (MEC) conducted interviews this week for the upcoming MEC Officer term.  We would like to thank the candidates who expressed a willingness to serve and interviewed for the positions.

In accordance with the AFA-CWA Constitution and Bylaws, each of the five Local Executive Council (LEC) Presidents is afforded one vote for each officer position.  After thorough deliberation, the LEC Presidents have elected the following candidates:

MEC President Jeffrey Peterson

Jeffrey Peterson grew up in Anchorage, AK, and graduated from A.J. Dimond High in south Anchorage.  Jeff achieved a Presidential Scholar Award in 1991 and went on to attain a BA in Psychology from the University of California, San Diego.  Prior to becoming a Flight Attendant, he spent several years in hotel management working for Marriott International and a franchise company associated with Marriott Hotels.  He started out his Flight Attendant career in 1999 in the Los Angeles domicile.  Jeff has also been based in Seattle and now San Diego.  He has served as AFA-CWA Alaska MEC President since July 1, 2011, and this will be his third term of office.  Jeff currently splits his time between his family’s condo in Puerto Vallarta and the AFA office in Seattle.

MEC Vice President Brian Palmer

Brian started his career with Alaska Airlines as a Flight Attendant in 2006.  Initially based in Anchorage, he also spent time based in Los Angeles and Portland, and is currently based in Seattle.  Brian first became involved in AFA work in 2009 as a member of the Council 39 Portland Reserve Committee when he became frustrated with the quality of life that he and other reserve Flight Attendants were experiencing.  He went on to serve as Council 39 Reserve Chairperson and LEC Vice President.  Brian was first elected MEC Vice President in January 2014 and is honored to have been reelected to a second term of office.

Prior to his career as a Flight Attendant, Brian held various leadership positions in the hotel and retail banking industries.  He currently splits his time between Atlanta and the Seattle area.

MEC Secretary-Treasurer Linda Christou

Linda has been with Alaska Airlines since 1980.  She started out as a Union volunteer and became more involved by joining the Council 19 Seattle Inflight Service Committee and was eventually appointed Local Chairperson of the committee. While serving on that committee, Linda had a desire to do more to help and subsequently ran for and was elected Council 19 LEC Secretary.  Linda has served in that role, along with being a Grievance Representative, since July 2011.  She is very excited to start her new position as MEC Secretary-Treasurer and looks forward to serving all of our Members.

Prior to being with Alaska, Linda attended Green River Community College and had an emphasis in Political Science which is what drew her to get involved with Union work.  Outside of work, Linda enjoys spinning and gardening.  She also enjoys cooking, entertaining, and collecting wine with her husband.  Linda also enjoys volunteer work, focusing on raising money for The Moyer Foundation, which is a foundation for “children in distress”.

The newly elected MEC Officers will serve a three-year term of office from January 1, 2017 through December 31, 2019.  More information about their duties and responsibilities can be found in the AFA Constitution and Bylaws and the AFA Alaska MEC Policy Manual

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Yvette Satterlee, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Tim Green and Brice McGee

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