Scheduling Committee
- On January 28, our AFA Scheduling Committee Chairpersons met to discuss their ongoing work representing Flight Attendants’ interests in lineholder scheduling.
- The Committee met with management to receive updates and discuss issues and problems Flight Attendants face with scheduling, pairings, and bidding.
- Your Local Scheduling Committee is available to assist with any lineholder scheduling-related issues. Don’t hesitate to reach out for help!
On Tuesday, January 28, our AFA Scheduling Committee Chairpersons/Representatives met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Heather Reier (ANC), Rita Tillou (SEA), Melodie Anderes (PDX), Jaqui Bellenie (SFO), Kanako Yamado (LAX), and Kitty Cohen (SAN). Also present were MEC Scheduling Committee Chairperson Jake Jones, MEC Scheduling Committee Vice Chairperson—Pairing Construction Karen Ferrell, and MEC Scheduling Committee Vice Chairperson—PBS Virginia Fritz.
The committee met with Director of Crew Planning Trisha Bennett, Manager of Crew Planning Jeffery Hunt, Senior Manager of Product Management Rick Mitchell, Managing Director Inflight Operations and Crew Scheduling Sara Cook, Inflight Crew Scheduling Supervisor Matthew Trujillo, Manager of Crew Pay Debbie Bakke, Crew Hotels and Admin manager Nichole Turner, Crew Hotel Support Specialist LaFay Williams and other management representatives from Crew Planning and Crew Scheduling.
The Committee is next scheduled to meet on Tuesday, February 25, 2025.
Topics of Discussion
The committee reviewed several topics during internal AFA-only conversations and when meeting with management. Some items discussed include:
- Ongoing issues with sit pay discrepancies highlighted, with specific attention to individual Flight Attendants not receiving their due compensation.
- Importance of timely updates from management regarding pay issues emphasized to ensure transparency and build trust among crew members.
- Request for a comprehensive report detailing flight operations, including any changes in schedules and how they affect pay structures.
- Review of pairing structures indicated frequent occurrences of low TFP options, raising concerns about the sustainability of current scheduling practices.
- Concerns were raised about the accessibility of paychecks and the need for a troubleshooting protocol for Flight Attendants experiencing issues.
- Highlighted the need for a more structured approach to managing Open Time trips, focusing on balancing crew preferences with operational requirements.
- Clarification was sought on the procedures for reporting and handling known delays, with an emphasis on ensuring timely communication to all affected crew members.
- Discussions included strategies for improving the speed and efficiency of bid processing, particularly concerning reserve coverage and historical data utilization.
- The significance of timely communication regarding bid protests was noted, with emphasis on ensuring that all crew members understand the criteria for submitting protests.
- Updates on recent meetings with management underscored the importance of collaboration across departments to address crew concerns and enhance operational efficiency.
- Review of future releases and updates highlighted the importance of keeping crew members informed about upcoming changes and how they will impact day-to-day operations.
- Engagement with the committee regarding upcoming class schedules and training opportunities was discussed, with a focus on ensuring new hires are adequately prepared.
- A high volume of inquiries regarding activity claim forms prompted discussions on the need for better categorization and guidance for Flight Attendants filling out claims.
- Emphasis placed on the importance of monitoring block hours and reserve staffing ratios to maintain operational efficiency and crew satisfaction.
- Concerns about the impact of ongoing construction in SAN and operational changes on flight schedules were raised, with a call for proactive measures to mitigate disruptions.
- Acknowledgment of the decrease in sick leave rates and ongoing efforts to manage crew wellness and fatigue through improved scheduling practices.
- Addressed transportation issues related to Crew Access and timeliness, stressing the need for better coordination with ground services to enhance crew experience.
What The Committee Is Working On
- NAVBLUE. The PBS Subcommittee is seeking feedback on how they can improve their assistance to flight crews regarding bid awards and understanding results. They provided both in-person and virtual meetings for this purpose. The PBS Subcommittee is working with management on PBS base sit budgets. Management has the committee keep track of how money is being spent to assist flight crews with their bidding. We appreciate your participation in virtual and in person base sits.
- Pairings Survey. There is a discussion of reviewing bidding data from NAVBLUE to see what kind of pairings Flight Attendants are interested in flying instead of sending out a survey. We will continue to review options.
- Chime Communications. To reduce phone call volumes, Flight Attendants may soon be able to chat with Crew Scheduling via app/Microsoft Teams. The chat will be for Flight Attendant-initiated contact only. The function is currently in the early stages of development and still needs to be discussed with Labor Relations management and our MEC. Testing and implementation are continuing over the next few weeks. We are working on a letter of agreement for implementation, which is still pending review.
- Crew Scheduling. A monthly review of PowerPoint presentations covered various aspects such as reserve utilization, detailed breakdowns, sick leave (week by week and year over year), premium, personal drops, and other relevant agenda items.
- Crew Planning. Like Crew Scheduling, there was a monthly review of PowerPoint presentations that covered subsequent month staffing, trip length distribution, Flight Attendant block hours, special initiatives (e.g., IROPs), commutability, and other relevant agenda items. Statistics around teaming continue to be reviewed. Crew Planning continues to maximize pairing construction and optimizing teaming strategies to minimize costs and ensure that crews (Flight Attendants) can stay together for multiple segments.
- ITS. Representatives from ITS joined the scheduling meeting to provide updates on NAVBLUE, Crew Access, internal systems, and Block2Block. These updates include performance reviews, data analysis, and information about future releases.
We Want to Hear From You!
Whether you have feedback for the Committee, concerns to share, or items you’d like brought up with management – don’t hesitate to let us know. Your Local Scheduling Committee is here to be your voice to management. You can easily open a support ticket on the AFA Alaska Online Support Center or directly contact us using the information provided on the Scheduling Committee page of the AFA Alaska website.
