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Steps in the right direction…

Inflight management recently revealed changes and clarifications to the Alaska Listens customer feedback process in the February 22nd communication “Customer Feedback.” The Master Executive Council (MEC) has heard you loud and clear that there is much confusion and discontent on the line regarding “red flags,” so any clarifications are a refreshing change to recent experience. According to the communication, management intends to balance the kudos and red flags going forward by treating them more equally than in the past. Although the MEC is not providing a blanket endorsement, generally speaking many of the stated changes to policy appear to be steps in the right direction.

…but…

However, it is disappointing that management did not do more to acknowledge the level of your dissatisfaction and did not even mention AFA’s advocacy on your behalf. The MEC firmly believes management would not have revised the program without the constant negative feedback from the line combined with the persistent pressure from your AFA leaders. Most of the time your AFA leaders are content to simply work in the background, and we do not find it necessary to communicate the details of how we work with management. Although the MEC very much appreciates management’s willingness to make adjustments to this policy based on feedback, in this case it is important for our members to know the full “behind the scenes” story.

The full “behind the scenes” story

From the very beginning, AFA advised management that this program would be received poorly if not administrated in a positive and non-punitive manner. AFA requested that any low level customer feedback simply be sent to the Flight Attendant via email without a required supervisor discussion or documentation. The MEC is pleased to see that the revised customer feedback policy now does just that.

 

In addition, AFA continued to seek clarification on the specifics of the program and clear communication from management to the Flight Attendant group over the past several months. Management appeared reluctant to clearly spell out the program in writing—until now.

 

So what changed? The MEC is not saying it was all due to our efforts, but you should know that we’ve had a very critical communication about red flags written and ready to go for some time now. We were strategically holding off on sending it out in order to accomplish miscellaneous business important to our flight attendants—including achieving clarifications and ideally policy changes to the red flag program.

 

Last week AFA engaged in several discussions with management about red flags and our intent to communicate to our members about our perspective regarding the red flag program. Late last week management requested that the MEC hold off for a few more days in order to have the opportunity to revamp the program prior to AFA communicating on the subject. The MEC reluctantly voted to wait until the new customer feedback policy was released on Monday. The reality is that this policy change was at least partially the result of multiple meetings and numerous back and forth communications between AFA and management over several months. So now here we are.

Red flags and the disciplinary timeline

AFA had made multiple requests for clarification regarding how far into the past management would refer to red flags in a Flight Attendant’s personnel file in order to take disciplinary action. In our opinion, management had been purposefully vague with respect to the timeline up until this latest communication. Management has now clearly stated that they will not utilize red flags that are older than 18 months in order to determine discipline. Upon a cursory review, this timeline appears to be contractually consistent with CBA §19.D. [Grievance Procedures: Disciplinary Eighteen (18) Month Removal], but the MEC will be more thoroughly evaluating the timeline at our monthly meeting this week.

Summary of the customer feedback process as we know it

Effective March 1st, all kudos and most red flags will simply be emailed to Flight Attendants—no response required.

First three general or relatively benign “red flags” in 18 months

Management says that the first two general or relatively benign red flags in 18 months will simply be emailed and will no longer require a conversation. The third general or relatively benign red flag will result in a record of discussion (ROD). For more information about RODs, see “What is a ROD?” below.

After three general or relatively benign “red flags” in 18 months…

After three general or relatively benign flags in 18 months, or if any Alaska Listens comment is deemed serious, then the Flight Attendant will likely be referred directly to his or her performance supervisor. Depending on the severity of the allegation, the Flight Attendant could be given a ROD or issued progressive discipline. If a Flight Attendant attends a performance meeting and there is any type of discipline issued, the contractual grievance process is available to dispute the discipline. For your information, Manager of Inflight Labor and Work Performance Leslee Cabulagan leads the performance group; and the performance supervisors are Michelle Kirschbaum (PDX & SEA: A), Beth Swanson (SAN & SEA: B-I), Tony Nichols (ANC & SEA: J-P) and Natasha Kemp (LAX & SEA: Q-Z).

Why is management not more supportive?

AFA understands the group’s frustration that many of these red flags stem from Flight Attendants’ compliance with FARs and Company policies. Why is management not more supportive of Flight Attendants in upholding the policies that management puts in place? The Association has repeatedly urged management to refocus energy on being supportive and encouraging of Flight Attendants and to recognize the excellent job we do—and we will continue to do so.

What is a ROD?

A ROD is not considered discipline. It is a record of a discussion with an employee outlining a company policy or procedure. A Flight Attendant should be provided a copy of any ROD and s/he may issue a statement in response to the ROD for her/his ROD file. A ROD stays in your file permanently—however, it can only be used to show that you were previously advised of a policy.

Although an ROD is a permanent part of an employees record, AFA stands firm on the fact that any ROD over 18 months old is not to be counted in the red flag total. AFA will file a grievance if management tries to use a red flag older than 18 months.

What can Flight Attendants do?

When flying, we encourage Flight Attendants to write up any incident or concern that they have with a customer. This will provide a record of the Flight Attendant’s side of the interaction. Many are using the notes function on their Inflight Mobile Device (IMD) to take a few notes when an event occurs.

Flight Attendants have the right to access their personnel and ROD files upon request and AFA encourages all to take a look at their files on a regular basis. A Flight Attendant must specifically request both files.

If a Flight Attendant is contacted to speak with a supervisor or manager regarding a red flag, the Flight Attendant may ask, “Is there a possibility of discipline?” If the answer is yes, the Flight Attendant should contact her/his local AFA representative. If the answer is no, ask the supervisor to verify if it will be noted as a ROD. If it is noted as a ROD, then you should be provided a copy. If you would like to add your own statement to the ROD, you may do so.

If, during a conversation with a supervisor, you become concerned and wish to have an AFA rep involved, you can stop the conversation and request one. If you are asked to write a statement, you should consult with an AFA rep before doing so.

* * *

AFA will keep you updated on further developments regarding the new customer feedback policy once it has been implemented on March 1st and we have had an opportunity to evaluate the new rules.

In solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Yvette Gesch, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Sandra Morrow, Stephen Couckuyt; MEC Grievance Committee Chairperson Jennifer Wise MacColl and MEC Grievance Representative Stephanie Adams

AFA Alaska Logo Transparent Background

The AFA Alaska Master Executive Council (MEC) would like to thank Blair Kimball for stepping up and serving as MEC Chairperson of the AFA Inflight Service Committee over the past several years. Under Blair’s leadership, the committee has expanded involvement and helped to advocate for Flight Attendants as management has introduced major service changes. Blair will remain in position during the transition period as the MEC selects and appoints a new MEC Chairperson.

Background

The MEC Chairperson of the Inflight Service Committee is responsible for coordinating the activities of the committee at the airline level. The Chairperson works closely with each Local Committee Chairperson to gather feedback and input and represents the positions of the Committee and MEC in interactions with management.

Additional Information From the MEC Policy Manual

INFLIGHT SERVICE COMMITTEE

1. SCOPE

a. The Inflight Service Committee shall act to support the Union’s interest with respect to inflight service and sales onboard flights. The Committee shall meet with the Company to discuss any change in inflight service or sales, procedures to be followed and other pertinent matters prior to the implementation of such service

2. POLICY/RESPONSIBILITIES

a. The MEC Inflight Service Committee shall consist of the MEC Inflight Service Committee Chairperson and the Local Inflight Service Committee Chairperson from each council.

b. It shall be the policy of the Union to make any significant change in inflight service or sales subject to negotiations between the parties. The Union shall always place Flight Attendants’ health and safety as its first priority when considering the feasibility of any inflight service or sales change and the location of inflight service or sales items in galleys or other stowage locations.

c. The MEC Chairperson shall:

(i)  Immediately contact the MEC President should the Company override his/her objections and proceed to implement changes in inflight service or sales against his/her recommendation

(ii)  Compose informational and educational articles of interest to the membership and provide them to the MEC Communications Chairperson to be included in MEC communications and posted to the MEC website.

d. The Committee shall:

(i)  Represent the Flight Attendant point of view to the Company in all matters pertaining to onboard sales and service policies, procedures, and practices

(ii)  Work with the Scheduling Committee to determine available service time, projected loads and staffing when the Company determines a certain service is required on a flight

(iii)  Monitor feedback from all domiciles on flights where services, load, staffing, or flight time cause the Flight Attendants difficulty in completing the standards of performance

Qualifications

  • Robust working knowledge of inflight service procedures, including all positions and routes (including short haul, Mexico, Hawaii, midcon, and transcon)
  • Ability to attend meetings as required, including being present in Seattle on occasion
  • Strong computer skills. Excellent working knowledge of Inflight Mobile Device, Google email, and Microsoft Office.
  • Strong written and verbal communication skills. Ability to write membership communications, respond professionally to internal and external e-mail, prepare reports, and plan meetings agendas and take minutes.
  • Ability to meet deadlines, delegate responsibilities, and follow up on assigned tasks

Duties

  • Participate in reviews of inflight catering, packing, service, and sales with management
  • Review Flight Attendant complaints or concerns regarding catering and inflight service. Gather information and work with management to satisfactorily resolve each issue.
  • Schedule, plan, and conduct quarterly meetings of the committee and other meetings and conference calls as needed
  • Correspond with the Local Inflight Service Committee Chairpersons and MEC regularly to provide status updates. Prepare and send a monthly committee report to the MEC.

Time Commitment and Flight Pay Loss Reimbursement

  • This is position eligible for Flight Pay Loss (FPL) reimbursement by the Company under 27.P Company Business (CB) Flight Pay Loss with a 5% override and “A” pay. CB is compensated at 0.75 TFP per hour of work.
  • Estimated 8-10 hours per week (24 to 30 TFP per month). Some work may be accomplished remotely. Regularly required to be in Seattle to work on projects and attend meetings.

Working Relationships

With The Inflight Service Committee

Constant interaction with the Local Inflight Service Committee Chairpersons. Frequent interaction with Local Inflight Service Committee Members.

With The Master Executive Council

This position reports to the Master Executive Council. The MEC executive sponsor for the committee is the MEC Vice President.

With Alaska Airlines Management

Constant interaction with inflight management, particularly the Manager of Inflight Experience (Matthew Coder) and Director of Catering Operations (Susan Morse)

Expressing Interest and Interview Scheduling

  • The MEC will hold interviews during the April MEC meeting on Tuesday, April 12, 2016. Bid around the interview date or plan to arrange your schedule accordingly to accommodate.
  • Interviews will be at the AFA Alaska MEC office in Seattle. Our office is located in the Alaska Airlines Flight Operations and Training Center, Suite 280 at 2651 South 192nd Street, Seattle, WA 98188.
  • Submit a declaration of interest and resume to MEC Secretary-Treasurer Yvette Gesch at yvette.gesch@afaalaska.org no later than 5 PM Pacific Time on Friday, April 1, 2016. Yvette will be able to provide additional information regarding transportation and booking of flights if necessary.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Yvette Gesch, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Sandra Morrow and Stephen Couckuyt

AFA Alaska Logo No Tag

As many of you know, Seattle open time did not go smoothly~ again. Moving the date of open time to the 17th of the month was supposed to help the on-going issues Seattle faces every month with access to the system: A system that cannot handle the amount of users on a normal day, let alone open time day. However, this month another glitch caused many of you to lose out on your ability to access open time.

I have asked Ron Calvin to address the latest technical issues with Seattle’s access to February open time, but I want you to know I have heard your frustrations and I believe it is important to address this issue with you first hand.

On the morning of February 17th eMaestro, and your ability to access eMaestro, was affected by the release of the must read bulletin for the new manual revision. Specifically, “Alaska IT was able to track the problem to another database inflight uses when issuing bulletins.  The slowness occurred while the system was verifying that bulletins had been read.” We all know this was more than a slowness to the system. Flight Attendants were flat out denied access open time or kicked out if they were already in. Moving forward, I have requested management to take appropriate actions during periods of higher volume usage, specifically the commencement of open time, to ease the burden on this outdated and fragile system.

We did not receive any reported issues with January’s open time. So, I believe that we are on the right track, to protect your access to open time, with the decision to move Seattle open time to the 17th. Now we need to ensure that access to open time is not impacted by other systems or IT glitches.

It is extremely frustrating that Seattle continues to experience issues with open time and that Flight Attendants are expected to deal with a substandard system. AFA continues to address these issues with management, but there is no quick fix. We have high hopes for the new JCTE system that comes on line this fall, but as with any new system, it is likely that we will experience a few hiccups along the way.

Also, I want to address some of the concerns I am receiving about the new open time rules. In reviewing the historical data since the changes to open time, AFA notes that many Flight Attendants are successfully dropping trips into open time. So successfully, in fact, that the days are closing within minutes. Remember, all days are open with the commencement of open time and only close when the Threshold Sequence Number, TSN, is met. Once the day is closed you have to be mindful of how you can trade or drop your trips. Remember, the only way the day opens back up is by Flight Attendants picking up enough sequences to drop the TSN number below the threshold~ Currently 11 for Seattle.

The closing of days on open time day is not tied to the IT glitches that plague eMaestro. Days closing in the month are directly tied to your ability to drop trips into open time. And again, Flight Attendants are successfully utilizing this new ability.

The “Open Time Trial” officially begins with February Open Time. Although Seattle experienced a rough start to the trial, it is our hope that you learn how to use the new system and maximize your ability to work your schedule. I will continue to seek your feedback, over the next year, during the open time trial, and place a vote for Seattle based this feedback.

There is a learning curve with the new trading system. We encourage you to review the language in Section 12.F and read the blast emails sent out from AFA that offers helpful hints for successful trading. Also, you can email your scheduling committee, sea.scheduling@afaalaska.org or any of your LEC Officers for advice and assistance.

Thank you for your emails~ It’s important to hear from you so we can address questions, concerns, and comments.

In Solidarity,

Laura Masserant

LEC President Council 19

Seattle

Contracts and Binders Available Soon

After a lengthy formatting and production process, hard copy contracts have finally been published and are being shipped from the printing vendor to each base. The hard copy contracts will be distributed along with a new blue plastic contract binder (similar to your Flight Attendant Manual binder), which is currently still in production. Management has advised that the binders should be shipped within the next 10 days. Once the contracts and binders have been received in each base, we will provide you with more information as to how distribution will be accomplished.

TA2 vs. Final Contract Printed Comparison Documents

As a reminder, a comparison document highlighting the difference between TA-2 and the final contract continues to be available on the AFA Alaska website and can be found here: http://wp.me/a46aMs-1HP. A limited number of hard copies of the comparison document will also be available in the bases with the printed contracts.

In the mean time, you can continue to access the contract online at http://afaalaska.org/contract and on your IMD in the GoodReader app.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Yvette Gesch, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Sandra Morrow and Stephen Couckuyt; and

Your Negotiating Committee—MEC President Jeffrey Peterson, Kristy Stratton, Lisa Pinkston, Jake Jones, Christina Frees and AFA Senior Staff Negotiator Paula Mastrangelo

AFA Alaska Logo Transparent Background

DEADLINE APRIL 10th

 

 

Completed Applications must be received by the April 10th deadline at the following address:

 

 

AFA Scholarship Fund

P.O. Box 56

Hartwood, VA 22471-0056

 

 

Applications and more detailed information can be obtained on the AFA-CWA International website: www.AFACWA.org/scholarships.

AFA Alaska has compiled the following information for Premium Open Time trading, Open Time trading, Minimum Pay Rules (MPRs) during month end overlap, and Sit Pay/Stranded Pay.

 

Premium Open Time trading

 

Effective February 1st, Crew Scheduling now manually processes trades within legalities for trips posted as Premium Open Time. See Inflight Bulletin # 2016-0032 Premium Open Time Trade Update for additional information.  The current programming in eMaestro does not allow for automated trading of/with Premium Open Time trips (indicated by dollar signs: $, $$ or $$$).

 

Management has agreed that Crew Scheduling will manually process the trading of Premium Open Time sequences for Flight Attendants until an updated program or successor system is able to process the “trade” function automatically. Please be aware that the posted premium will not follow the trade unless it is a straight pick up from Open Time by the Flight Attendant. The “pick up” function is fully operational and does not require that you contact Crew Scheduling.

 

The trade will be day for day or greater on the same date(s) unless the day of departure is open, which is very unlikely if the Company is offering premium pay.

 

Open Time Trading Helpful Hints

 

What code allows me to trade my 2-day trip on the 15th for a turn in OT on the 15th?

 

If you have a 2-day trip on the 15th, and the trip in OT is coded TO/DD/CP, then you can trade down out of your 2-day and into the turn within contractual and/or FAR legalities.

 

***AFA and Alaska Airlines management have heard your feedback that there are too many codes, which causes confusion. In the replacement to eMaestro/Maestro, Jeppesen Crew Tracking Enterprise (JCTE), AFA and management have requested to reduce the number of codes–ideally we would like to combine the TO/DD/CP codes into one code (to be determined).***

 

What if a 2-day trip in OT is a TX (or not coded)?

 

If a trip in OT is coded TX, then you can trade for trip length of the same or greater number of days and covering the same dates as the trip you are trading off of your line, within contractual and/or FAR legalities.

Month End Overlaps and Minimum Pay Rules (MPRs)

 

“Whole sequence” minimum pay rules (MPRs)—the Extended Overnight Rule (EOR), Multiday Sequence Minimum (MSM) and Average Duty Period Guarantee (ADPG) were being paid at the end of the sequence in the subsequent month when there was month end overlap. However, management has agreed in a memorandum of understanding (MOU) that a Flight Attendant may file an Activity Claim Form in order to have a “whole sequence” MPR (e.g. EOR, MSM, ADPG) paid in the preceding month during month-end overlap.  Otherwise by default the “whole sequence” MPR is paid in the subsequent month—no paperwork is necessary.

 

Sit Pay and Stranded Pay

 

If there is scheduled Sit Pay (sit over 2 hours) and the flight subsequently is delayed over 2 hours more than the scheduled sit (total ground time 4 hours and 2 minutes or more), is the F/A able to retain 1.0 TFP for Sit Pay and then file for 1.0 TFP Stranded Pay?

 

No. You are eligible for Stranded Pay only when it exceeds Sit Pay. Each occurrence of Stranded Pay is reduced by 1.0 TFP for Sit Pay already paid in that duty period (CBA §21.N.2.c. [Stranded Pay]). In order for Stranded Pay to exceed Sit Pay, the delay causing the stranding must be greater than 6 hours—or in other words, the flight must block out more than 6 hours past scheduled departure time. Total ground time must exceed the scheduled sit time (over 2 hours) plus the subsequent delay/stranding (over 6 hours).

 

* * *

 

If you have any additional questions, contact one of your Local Executive Council officers (ANC 30 | SEA 19 | PDX 39 | LAX 18 | SAN 15) or local Scheduling Committee chairperson(s) or committee members.

 

In solidarity,

 

Your MEC – Jeffrey Peterson, Brian Palmer, Yvette Gesch, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Sandra Morrow, Stephen Couckuyt; and MEC Scheduling Committee Chairperson Jake Jones

AFA Alaska Logo Transparent Background

Ever smelled dirty socks onboard? A dirty socks smell in the cabin could be engine oil fumes in the ventilation air. You read that right: the air that comes through the cabin and flight deck vents is first compressed in the engines, and it isn’t filtered before you breathe it on all aircraft except for the Boeing 787. AFA regularly receives reports from members who report dirty socks or musty fumes in the cabin supply air. This exposure can result in problems with memory, balance, speech and other long-lasting symptoms. Nobody thinks it will happen to her or him until it does….

 

Remember Clean Up Cabin Air and the GIVE TEN, GET TEN campaign? Clean Up Cabin Air is led by volunteer flight attendants—including some of our very own (who wish to remain anonymous)—and their supporters. Clean Up Cabin Air has re-launched its campaign and “re-branded” it as Airline Crew and Passenger Health Research: Blood Test for Oil.

 

From Clean Up Cabin Air’s campaign page:

 

We are re-launching our campaign on this important subject, having raised more than $3000 which has already been forwarded to the research team. We are again calling everyone who flies to join our campaign to make air travel healthier. Please GIVE $10 (or something comparable, any currency) to a talented university research team to finish developing an important blood test for airline crews and passengers (more information below). Also, GET 10 more people (Facebook friends, any friends, anybody with a pulse…) to do the same….

 

Aviation engine oils contain neurotoxic additives, so breathing the fumes can cause lasting damage to your brain. Also, flight safety can be compromised when crews are impaired inflight. You will meet some affected crew members in our video….

 

Join us. Change the way the industry handles the air you breathe on regular commercial flights. Donate now! Currently, 95% of your donation goes directly to the researchers, and 5% to Indiegogo, per their rules. We have been approved as a non-profit organization, such that contributions (made in the US, at least) will be tax-deductible. EVERY dollar, euro, pound, peso and yen, every bit – however small – helps. Larger contributions are also encouraged… Go ahead, watch our video and add your voice to the people who want clean cabin air now. We thank you.

 

All flight attendants and pilots need this blood test to be available, so the MEC is encouraging everybody to GIVE TEN, GET TEN. (Helpful hint from your MEC: Remember to confirm that the donation level matches your desired contribution prior to submitting.) As an added incentive and in keeping with the GIVE TEN theme, AFA Alaska will automatically match each member’s donation dollar for dollar up to a maximum of $10,000 total donation. We will work directly with Clean Up Cabin Air to make that happen—it’s easy to contribute, and there is no need for you to do anything for the donation matching!

 

If you are exposed to oil fumes onboard, then you need to be able to prove it. All of us need the industry to feel more motivated to clean up the cabin air!

 

In solidarity,

 

Your MEC – Jeffrey Peterson, Brian Palmer, Yvette Gesch, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Sandra Morrow, Stephen Couckuyt; MEC Air Quality Chairperson Karyn Kobe; and AFA-CWA Air Safety, Health and Security Department Industrial Hygienist Judith Anderson

AFA Alaska Logo Transparent Background

After years of discussion and speculation, Alaska Airlines management has announced the launch of a new brand identity. As part of the rebranding, management has discussed the intent to produce a new “custom” uniform. The production of a custom uniform can take anywhere from 18 to 24 months from initial approval. This means that Flight Attendants will continue to wear the current “interim” uniform for the foreseeable future.

New Ties and Scarves Developed By Management With NO AFA Input

Because a custom uniform is still in the design phase, management has made the decision to produce and issue a new tie and scarf to all uniformed employees to include new brand elements in the mean time. This new piece has been designed and developed exclusively by management, without any input from the AFA Uniform Committee or the AFA Air Safety, Health, & Security Committee (ASHSC), despite contractual language requiring them do to so. The new piece is not being produced by Land’s End, but by a different vendor whom AFA has not had the opportunity to vet or review. Additionally, we have been given no information about the safety standards employed by this new vendor or any fabric testing performed on these new pieces.

AFA Not Allowed To Wear Test The Final Product

The AFA Uniform Committee has a long history of working with management to wear test new uniform pieces and accessories. Wear testing allows working Flight Attendants the opportunity to trial new uniform items in a real-life environment. Uniform and Air Safety, Health, & Security Committee Members are able to evaluate fit, function, comfort, and possibly discover whether the combination of fabrics, dyes, and other garment components used will cause adverse reactions. This testing increases the chance that the final uniform will meet our needs and is safer to wear.

In the case of the new uniform scarves and ties, management declined to give AFA the opportunity to conduct a full wear test of the final uniform product. Management instead offered the committees the chance to wear test uniform “blanks”, solid color ties and scarves that did not contain the actual mix of fabric and dyes that Flight Attendants will be expected to wear onboard the aircraft. AFA was told that a wear test of the actual ties and scarves was not possible because it was important that the new pieces remain a surprise for employees and the design not be leaked to the public. Because a test of anything other than the final product would not effectively determine how those actual pieces would react to our work environment, the Uniform Committee and ASHSC declined to participate in a test of “blank” pieces.

We feel that it is important that you are aware that AFA has not participated in the production or design of these new pieces.

If you have any questions, please contact your Local Uniform Committee.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Yvette Gesch, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Sandra Morrow, Stephen Couckuyt, MEC Uniform Committee Chairperson Bob Moore and MEC ASHSC Chairperson Seth Heiple

AFA Alaska Logo Transparent Background

We will resume layovers in IAH starting in March.  Please be advised that some of the trips in IAH had to be moved to a new secondary  layover hotel.  Management was only able to contract a limited number of rooms at both properties.  There were also some short layovers that needed to be moved out of the long layover hotel.

Unfortunately, the bid packets will still show the primary layover hotel for the trips that were moved.  The hotel information will be updated in eMaestro (in the notes sections) and the trips that have been moved are listed under the news and announcements section on the hotel tab of the Flight Attendant websites.  Specific hotel information for both hotels is also listed on the hotel tab of the Flight Attendant website.

A direct link to management’s information about the move can be found here (AS log-in required)

A new scam where con artists try to get credit card numbers out of hotel guests is on the rise.  Always be alert on your layovers and never give your credit card number out to anyone who calls your room.  If hotel staff need to get payment information for your incidental charges, they will always ask you to come down to the front desk and will never ask for your credit card number over the phone.  Alternately, you can hang up and then call back down to the front desk so that you know exactly who you’re talking to.

A recent NBC news story provides some more background on the scam.  You can read the story here: http://www.nbcnews.com/id/43662080/ns/business-consumer_news/t/summer-travel-alert-scammers-target-hotel-guests

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