AFA Alaska

Representing the Flight Attendants of Alaska + Hawaiian

Click here to report an issue to AFA
You are here: Home / Archives for Committees / Reserve Committee

AFA Online Issue Reporting Is Here!

Your AFA Alaska Master Executive Council (MEC) is excited to introduce the new AFA Alaska online support center.  This new system is designed for you to document and report scheduling and reserve concerns, situations where you might be facing discipline, potential contractual grievances, and any other issue where you might need AFA support.  The system will also allow AFA representatives to better track issues that are occurring, identify trends, and address and resolve issues with management.

You can access the system using the following link:

http://support.afaalaska.org

Reporting New Issues

You can report a new issue in the system by opening a ticket, just follow these steps:

  1. Visit http://support.afaalaska.org/
  2. Click the blue “Open a New Ticket” button
  3. Fill in your personal information (including a non-company email address)
  4. Select the help topic that relates to the issue
  5. Fill in the issue-specific information and provide details

From this screen, you’ll also be able to attach pictures, PDF files, screenshots, and other information that will help your AFA representatives to have more information available about the issue.

Once you’ve opened a ticket, you’ll receive a confirmation email and with a ticket number.  Behind the scenes, your ticket will be assigned to an AFA representative who will assist you with the issue.

Checking on Open Issues 

With your ticket number, you’ll be able to track the status of the ticket online, add additional information and attachments for your AFA representative to have available.  To check on your ticket:

  1. Visit http://support.afaalaska.org
  2. Click the green “Check Ticket Status” button
  3. Enter your email address and ticket number
  4. Click the “View Ticket” button

Questions?

If you have any questions about the AFA online support center or need assistance with an issue, you can always contact your LEC Officers.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Melissa Osborne, Tim Green and Brice McGee

[AS] Jeppesen Crew Access Update

This message is for pre-merger Alaska Flight Attendants

This evening at 10 PM, the largest update for Crew Access to date will be installed.  The update, which should take approximately 40 minutes, includes a combination of fixes and new items.  Included are approximately 30+ fixes will directly affect our workgroup.

The most anticipated and long awaited installation is the ability for Reserves to Advertise and Trade in Crew Access. Reserves will no longer have to use the “Reserve Trading Board” after this evening.  Attached to this communication is a PDF which gives instructions on how to Advertise, Grab, Trade, Shift, and Split Reserve blocks and days.

Below is the list of the fixes and enhancements that are included in this evenings update.

  1. Will no longer see Pilot flying preferences when logging into Crew Access.
  2. Lineholder will no longer be able to self-assign trip longer than the reserve block picked up.
  3. Lock on last 5 days of month functional
  4. Hotel reservations no longer lost on call-out
  5. Server clocks are now synced
  6. FA now able to advertise SIP departing more than three hours out
  7. Quick Trip Report – TFP now showing and Times displayed
  8. Premium trips on Published Roster will now show 1.5, 2.0, 2.5 etc.
  9. Hotel information no longer lost on SIPs
  10. “Ignore” button added to Notification window in Crew Access
  11. Days will now show as limited at 10am day prior once self-assigning starts
  12. Sipped trips that do not report on same day as original trip will now show correct day and trip number
  13. Addition of vertical delineation between calendar days
  14. HomeBase filter will no longer show all bases
  15. LAX no longer listed as Co-Terminal on LTFA
  16. Charter rest rules being applied correctly
  17. Notifications that were acknowledged but still popping up will go away
  18. “HTTP method POST not supported” message resolved
  19. Issue of check in time same as departure resolved
  20. Limiting FAs to single session. If logged in twice, you will have some functionally in the first session but will NOT be able to process transactions.
  21. “Enter” key no longer functional when trying to complete consecutive trades

Reserve Specific Changes

  1. Ability to Grab, Trade, Split Reserve days now functional
    • Ability to Direct Trade multiple reserve blocks with another FA
    • Ability to Advertise end of month and/or beginning of next month’s reserve blocks individually.
    • Reserve FAs able to give away their FAS to another FA with the same reserve block and classification
    • Able to direct trade multiple reserve blocks
    • Able to grab multiple reserve blocks
  2. LTFA will recognize start time based on release time of previous trip. 11.5 hours and 9 hours if waived rest.
    • New FAs will now show on LTFA Report
  3. Standalone airport standbys will receive 5.0 TFP
  4. Reserves that self-assign Premium trips will no longer see “1.5, 2.0, 2.5” in Roster or “Premium” in Published Roster

After this installation, we will be receiving regular updates from Jeppesen every six weeks. We still have a laundry list of items and we have been working hard with Alaska Airlines management as well as Jeppesen management to resolve these issues quickly. We appreciate your patience and we will continue to advocate for Flight Attendants and use all resources available to ensure timely fixes.

If you have any questions about this update to Crew Access, please contact your Local Scheduling Committee.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Melissa Osborne, Tim Green, Brice McGee and MEC Scheduling Committee Chairperson Zac Weeks

[AS] Coming Soon: Online Issue Reporting for AFA

This message is for pre-merger Alaska Flight Attendants

Over the past year, your AFA Master Executive Council (MEC) has been working to develop an online system to allow Flight Attendants to report contractual issues and other concerns.  We’re pleased to announce that this new online system will be launching next week.

The new AFA Alaska online support center will allow you to document scheduling and reserve concerns, situations where you might be facing discipline, potential contractual grievances, and any other issue where you might need AFA support.  After you’ve filed a ticket on an issue, the issue will automatically be routed to the appropriate AFA committee member or officer for follow up.  You’ll also be able to track the progress online and add additional information for your AFA representative to have available.

Be on the lookout for more information about the new system including access information next week.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Melissa Osborne, Tim Green and Brice McGee

 

Hawaiian Flight Attendant Seattle Domicile Letter of Agreement Roadshow Information

This message is for pre-merger Hawaiian Flight Attendants The Hawaiian Seattle Domicile Negotiating Committee is hosting three virtual roadshows to share information about the newly negotiated Seattle Domicile Letter of Agreement (SEA LOA). Here are a few reminders: Mark Your Calendar If you have any questions or concerns, please contact your local leadership or email […]

Scheduling Committee Meeting Recap – November 2025

This message is for pre-merger Alaska Flight Attendants On Tuesday, November 25, our pre-merger Alaska AFA Scheduling Committee Chairpersons and Representatives met virtually to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Heather Reier (ANC), Rita Tillou (SEA), Melodie Anderes (PDX), […]

Hawaiian Flight Attendant Seattle Domicile Letter of Agreement

After extensive negotiations, the Hawaiian Flight Attendant SEA LOA has been ratified, marking a significant milestone for both the union and management. This agreement introduces enhanced contractual provisions specifically designed to protect Hawaiian Flight Attendants as the new Seattle base is established. Hawaiian Flight Attendants are encouraged to review the SEA LOA and Q&A to understand their options.

Seattle Domicile Negotiating Committee – Question and Answer (Q and A)

This message is for pre-merger Hawaiian Flight Attendants General Q1. When will the Hawaiian SEA domicile open? A. Management anticipates opening the SEA domicile in April 2026. Q2. When will vacancies be posted and awarded for the SEA domicile? A. Management anticipates the initial vacancies to be posted in mid-December 2025 and awarded on January […]

Recent Posts

News By Month

News By Category

AFA News Now Air Quality Air Safety, Health, & Security Committee (ASHSC) Alternative Dispute Resolution (ADR) AS/HA Merger AS/VX Merger Benefits Committee Committees Communications Committee Contract Contract 2014 Negotiations Blog Council 15 SAN Council 18 LAX (pmAS) Council 19 SEA Council 30 ANC Council 35 SFO Council 39 PDX Council 47 LAX (pmHA) EAP/Professional Standards Committee Extension 2021 Blog Featured Government Affairs Committee Grievance Committee Hotel Committee Human Rights & Equity Committee Industry News Inflight Service Committee Inflight Training Committee JNC Blog Joint Negotiating Committee (JNC) Latest News Local Councils Master Executive Council (MEC) Membership Committee Membership Engagement Committee Message from the MEC President Mobilization Committee Negotiations Pairing Construction Preferential Bidding System (PBS) Press Releases Reserve Committee Retirement Committee Scheduling Committee Uniform Committee

Want To Stay In The Loop?

Stay up-to-date on AFA Alaska news and information by signing up for our email and text message updates. Click a button below to get started or update your preferences if you're already a subscriber.
Sign Up for Emails
Sign Up for Text Updates