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AFA Online Issue Reporting Is Here!

Your AFA Alaska Master Executive Council (MEC) is excited to introduce the new AFA Alaska online support center.  This new system is designed for you to document and report scheduling and reserve concerns, situations where you might be facing discipline, potential contractual grievances, and any other issue where you might need AFA support.  The system will also allow AFA representatives to better track issues that are occurring, identify trends, and address and resolve issues with management.

You can access the system using the following link:

http://support.afaalaska.org

Reporting New Issues

You can report a new issue in the system by opening a ticket, just follow these steps:

  1. Visit http://support.afaalaska.org/
  2. Click the blue “Open a New Ticket” button
  3. Fill in your personal information (including a non-company email address)
  4. Select the help topic that relates to the issue
  5. Fill in the issue-specific information and provide details

From this screen, you’ll also be able to attach pictures, PDF files, screenshots, and other information that will help your AFA representatives to have more information available about the issue.

Once you’ve opened a ticket, you’ll receive a confirmation email and with a ticket number.  Behind the scenes, your ticket will be assigned to an AFA representative who will assist you with the issue.

Checking on Open Issues 

With your ticket number, you’ll be able to track the status of the ticket online, add additional information and attachments for your AFA representative to have available.  To check on your ticket:

  1. Visit http://support.afaalaska.org
  2. Click the green “Check Ticket Status” button
  3. Enter your email address and ticket number
  4. Click the “View Ticket” button

Questions?

If you have any questions about the AFA online support center or need assistance with an issue, you can always contact your LEC Officers.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Melissa Osborne, Tim Green and Brice McGee

[AS] Jeppesen Crew Access Update

This message is for pre-merger Alaska Flight Attendants

This evening at 10 PM, the largest update for Crew Access to date will be installed.  The update, which should take approximately 40 minutes, includes a combination of fixes and new items.  Included are approximately 30+ fixes will directly affect our workgroup.

The most anticipated and long awaited installation is the ability for Reserves to Advertise and Trade in Crew Access. Reserves will no longer have to use the “Reserve Trading Board” after this evening.  Attached to this communication is a PDF which gives instructions on how to Advertise, Grab, Trade, Shift, and Split Reserve blocks and days.

Below is the list of the fixes and enhancements that are included in this evenings update.

  1. Will no longer see Pilot flying preferences when logging into Crew Access.
  2. Lineholder will no longer be able to self-assign trip longer than the reserve block picked up.
  3. Lock on last 5 days of month functional
  4. Hotel reservations no longer lost on call-out
  5. Server clocks are now synced
  6. FA now able to advertise SIP departing more than three hours out
  7. Quick Trip Report – TFP now showing and Times displayed
  8. Premium trips on Published Roster will now show 1.5, 2.0, 2.5 etc.
  9. Hotel information no longer lost on SIPs
  10. “Ignore” button added to Notification window in Crew Access
  11. Days will now show as limited at 10am day prior once self-assigning starts
  12. Sipped trips that do not report on same day as original trip will now show correct day and trip number
  13. Addition of vertical delineation between calendar days
  14. HomeBase filter will no longer show all bases
  15. LAX no longer listed as Co-Terminal on LTFA
  16. Charter rest rules being applied correctly
  17. Notifications that were acknowledged but still popping up will go away
  18. “HTTP method POST not supported” message resolved
  19. Issue of check in time same as departure resolved
  20. Limiting FAs to single session. If logged in twice, you will have some functionally in the first session but will NOT be able to process transactions.
  21. “Enter” key no longer functional when trying to complete consecutive trades

Reserve Specific Changes

  1. Ability to Grab, Trade, Split Reserve days now functional
    • Ability to Direct Trade multiple reserve blocks with another FA
    • Ability to Advertise end of month and/or beginning of next month’s reserve blocks individually.
    • Reserve FAs able to give away their FAS to another FA with the same reserve block and classification
    • Able to direct trade multiple reserve blocks
    • Able to grab multiple reserve blocks
  2. LTFA will recognize start time based on release time of previous trip. 11.5 hours and 9 hours if waived rest.
    • New FAs will now show on LTFA Report
  3. Standalone airport standbys will receive 5.0 TFP
  4. Reserves that self-assign Premium trips will no longer see “1.5, 2.0, 2.5” in Roster or “Premium” in Published Roster

After this installation, we will be receiving regular updates from Jeppesen every six weeks. We still have a laundry list of items and we have been working hard with Alaska Airlines management as well as Jeppesen management to resolve these issues quickly. We appreciate your patience and we will continue to advocate for Flight Attendants and use all resources available to ensure timely fixes.

If you have any questions about this update to Crew Access, please contact your Local Scheduling Committee.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Melissa Osborne, Tim Green, Brice McGee and MEC Scheduling Committee Chairperson Zac Weeks

[AS] Coming Soon: Online Issue Reporting for AFA

This message is for pre-merger Alaska Flight Attendants

Over the past year, your AFA Master Executive Council (MEC) has been working to develop an online system to allow Flight Attendants to report contractual issues and other concerns.  We’re pleased to announce that this new online system will be launching next week.

The new AFA Alaska online support center will allow you to document scheduling and reserve concerns, situations where you might be facing discipline, potential contractual grievances, and any other issue where you might need AFA support.  After you’ve filed a ticket on an issue, the issue will automatically be routed to the appropriate AFA committee member or officer for follow up.  You’ll also be able to track the progress online and add additional information for your AFA representative to have available.

Be on the lookout for more information about the new system including access information next week.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Melissa Osborne, Tim Green and Brice McGee

 

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