Latest News – Page 210

Premium Class

January 6, 2017 18:00

The implementation of Premium Class service has led to several concerns from AFA members that the Master Executive Council (MEC) would like to address.

Selling upgrades in-flight

AFA has been in contact with the union representing the Customer Service Agents and Reservations Agents, the International Association of Machinists and Aerospace Workers (IAM), regarding the selling of upgrades in-flight. AFA and IAM are in mutual agreement there is no scope of agreement violation in our respective contracts as long as Flight Attendants sell the Premium Class upgrades in-flight. Please do not sell any Premium Class upgrades while on the ground. Although selling Premium Class upgrades in-flight is not a contractual violation, AFA will definitely remember these additional duties the next time we’re at the bargaining table!

Premium Class training

Did you know there is required computer based training (CBT) for the new Premium Class service? If not, you are in good company because this is a surprise to many. Although there have been a few references to the training in various management communications since it was first mentioned in the Inflight Bulletin Bundle (IBB) posted on December, 14, 2016, the actual notice of the training being required and paid has not been adequate in AFA’s opinion.

According to the IBB, training may be completed via the Premium Class app on your Inflight Mobile Device (IMD) or on a computer by going to aspremiumclass.com. Management states the paid training must be completed by Wednesday, January 18, 2017, which is a deadline that AFA is disputing. The training will be paid at 1.0 TFP pursuant to §30.C.4.

More than four upgrades?

As of this writing, management has yet to provide guidance in a situation in which more than four customers wish to move to Premium Class. AFA has requested management to provide direction on this issue.

Alcohol control procedures

Flight Attendants have asked AFA to seek guidance from management with regard to alcohol control procedures in Premium Class. This is the information we have received from management so far:

All Premium Class (PC) customers receive an alcoholic beverage if they want, including non-revenue. The customer must meet the usual alcohol service protocol according to the Flight Attendant Manual (FAM).
PC customers receive up to two drinks per cart if requested (F/As should not offer two).
PC customers may request and be served alcohol in addition to the standard service(s) as long as they do not appear to be intoxicated or in danger of becoming so. [Note: There appears to be conflict between emailed policy clarifications issued by management and the guidance stated in our Emergency Interim Bulletins (EIBs) with regard to how much complementary alcohol is provided in addition to the cart service(s). Do we only serve complementary alcoholic beverages during cart service or do we provide them on request as well? AFA would like management to clarify the policy.]

Important: Report all alcohol-related incidents; include the customer’s seat number and class of service in the report so that we may identify any trends related to PC. In addition, document concerns related to selling upgrades in-flight, more than four upgrade requests at a time and incorrect catering.

We thank all of you who have alerted us to the concerns with new Premium Class service. There appears to be several questions left for management to answer regarding Premium Class. AFA will continue to pressure management to provide Flight Attendants with sufficient supplies and accurate information to ensure that you have the resources you need.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Tim Green, Brice McGee; MEC Inflight Service Committee Chairperson Stephanie Garnett; and MEC Air, Safety Health and Security Committee Chairperson Seth Heiple

MEC Committee Chairperson Interviews

January 4, 2017 10:00

Updated 02/07/2017

As previously announced on December 9, the Master Executive Council (MEC) will be conducting interviews for the majority of the MEC Committee Chairperson positions in early 2017.

All Candidates Advanced to Final Interviews

As part of the interview process, a series of screening interviews were scheduled to occur on January 4 by videoconference. The purpose of the screening interviews was to narrow each position to two finalist candidates who would be invited to interview with the MEC in person at the February MEC Meeting. Since only a few positions yielded more than two candidates, the MEC has decided to bypass the screening interviews and advance all candidates to an in-person interview at the February MEC Meeting.

More Information About the Candidates

Below is a list of candidates for each position. For positions with more than one candidate, resumes for those candidates who have opted in may be viewed below.

Air Safety, Health, & Security Committee (ASHSC) Chairperson

Seth Heiple

Benefits Committee Chairperson

Terry Taylor

EAP Chairpersons (2 positions)

Elizabeth Dillon

Jeanne McCleave

Hotel Committee Chairperson

Laura Hinojosa

Hotel Committee Vice Chairperson

Jodi Snow (click here to view resume)

Dori Marron (click here to view resume)

Reserve Committee Chairperson

Jarod McNeill

Retirement Committee Chairperson

Terry Taylor

Scheduling Committee Chairperson

Jake Jones (click here to view resume)

Erik Velez (click here to view resume)

Zac Weeks (click here to view resume)

Scheduling Committee Vice Chairperson (PBS Subcommittee Chairperson)

Stephen Poynter (click here to view resume)

~~Shawn Grill~~ (withdrawn 02/03/17)

PBS Subcommittee Member

Rebecca Asbell (click here to view resume)

Adam Clarey (click here to view resume)

Sheri Rochel (click here to view resume) (clarified intent to be considered for Subcommittee Member position instead of Chairperson, 02/07/2017)

Uniform Committee Chairperson

Bob Moore

Special Consideration for MEC Scheduling Committee Chairperson

In accordance with §27.P.2.c.1 of the collective bargaining agreement, the MEC will be soliciting input from Vice President of Inflight Services Andy Schneider regarding the selection of the MEC Scheduling Committee Chairperson position. Though Andy is contractually entitled to provide feedback, final selection will be made by the voting members of the MEC.

Feedback

If you would like to provide feedback about the candidates or the MEC Committee Chairperson interview process, please contact your LEC President. You may contact your LEC President by email at:

ANC Council 30 President Lisa Pinkston – lisa.pinkston@afaalaska.org

SEA Council 19 President Laura Masserant – laura.masserant@afaalaska.org

PDX Council 39 President Cathy Gwynn – cathy.gwynn@afaalaska.org

LAX Council 18 President Tim Green – timothy.green@afaalaska.org

SAN Council 15 President Brice McGee – brice.mcgee@afaalaska.org

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Tim Green and Brice McGee

CourseMill App/Recurrent Training 2017 Homestudy

January 3, 2017 12:00

Happy New Year to all! If you are a January 2017 Recurrent Training (RT) student, the new year may not feel quite so happy as it could be due to problems with downloading the now-infamous courses #2 and #5 on the CourseMill App. AFA has made numerous attempts to get clear direction from Inflight management regarding how to fix the app; unfortunately, they have failed to respond to many of our inquiries or else have given unsatisfactory responses the few times when they have actually gotten back to us. We know it has been the holidays and all, but seriously?!

This is the fix management currently has posted in alerts on the Inflight Webpage under “Training”:

“If you are having trouble downloading your 2017 Recurrent Training mobile courses 002 or 005, please try the following:

Ensure you have good Wi-Fi connectivity
Delete the CourseMill app (Hold down icon and tap the “x”)
Reinstall the CourseMill app from the Apple App Store
Enter your activation code when you re-launch the app (the IT Help Desk or a member of inflight management can look up your activation code)
When it prompts you to download all of your courses again, select “No”. Then, click on course 002 and download it individually. Do the same with course 005
When downloading the courses, make sure the screen doesn’t turn off, by periodically touching it to keep it “awake”
Courses 002/005 may still crash, however if you try deleting and reinstalling the app again, you should be able to get through both courses
If you want to view previous courses you’ve already completed, you can then choose to download those courses as well; you won’t lose any saved information of previous courses you’ve already completed

Thank you for your patience as we work on this issue.

Inflight Training”

AFA does not endorse the proposed fix, but we have some anecdotal reports that it has worked for some Flight Attendants. All the excessive time spent uninstalling, reinstalling and downloading is unacceptable. AFA presently has an open grievance regarding this issue, which we are attempting to arbitrate in February.

We have been informed that any Flight Attendant who shows up to Recurrent Training without his or her 2017 RT electronic homestudy completed will be asked to leave class without pay. AFA will continue to advocate for Flight Attendants who are unable to complete training due to a CourseMill app failure.

In the meantime, please email and/or call inflight Training management or the Mobile Help Desk to get your CourseMill app working.

Lisa.McCarroll@alaskaair.com or 206-392-6251

Jennifer.Sovey@alaskaair.com or 206-392-6491

Amanda.Westendorf@alaskaair.com or 253-569-6977

Psalm.Terry@alaskaair.com

Ranjita.Prasad@alaskaair.com

Mobile Help Desk: 1-877-238-1077, option 4 or support@enterprisemobile.com.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Tim Green, Brice McGee; and MEC Grievance Committee Chairperson Stephanie Adams

End of Year Reminders 2016

December 20, 2016 12:00

As we approach the end of 2016, the Master Executive Council (MEC) wants to remind you of a few important items.

AFA EAP

Alaska Flight Attendants are the best in the industry and this is due, in part, to our amazing Employee Assistance Program (EAP) Committee! EAP is always available to assist and support you. As we approach the holiday season our jobs become much more difficult and we are away from our families. EAP peers help FAs assess their expectations, troubles, health issues and commitments. Re-evaluating commitments and expectations will help to make the holiday season more manageable and enjoyable. AFA EAP’s greatest tool is the ability to listen, calming the presenting issue. Referring to professional resources appropriate when the FA is unable to find resolution.

You can find EAP contact information here: http://afaalaska.org/eap.

Review Your Personnel File

This is a great time of year to review your personnel file (“p-file”). According to our collective bargaining agreement, you’re entitled to a complete copy of your personnel file with at least seven (7) calendar days’ notice (§24.G). We recommend that every Flight Attendant take advantage of this contractual right and review your personnel file on a regular basis. To make a request for your copy of your personnel file, contact your performance supervisor. We recommend doing so in writing via Outlook email.

Employee Choice Travel Credits

Any remaining Employee Choice Travel Credits must be converted by December 31, 2016. Once you convert the credits you have three months to travel or make changes to those credits. These credits do not roll over! You will find your Employee Choice Travel Credits in your Paperless Employee Travel (PET) account.

Uniform Allotments

The current uniform allotment will expire December 31, 2016. You will receive a new $700 allotment on January 1, 2017. Taxes and shipping will be covered through the Land’s End portal. You can find the link to Land’s End on your World of Inflight FA homepage –> Catering & Brand –> Uniforms –> Lands’ End. Make sure you copy your People Soft (PS) number from your homepage, as you will need this number to access the allotment link on the Land’s End homepage and to place uniform orders. If you have questions you can contact your Local Executive Council (LEC) Uniform Committee.

December 2016 “No Junior Assignment” Pledge

AFA and Alaska Airlines management agreed to a “No Junior Assignment” Pledge. Flight Attendants who are working trips that originate between December 15, 2016, and December 25, 2016, will not be Junior Assigned (JA’d) off of those trips.

Year End Record Improvement

Any Flight Attendant who has 4.0 or fewer attendance points will have her/his record reduced to 0 points after the end of the year, provided s/he did not accumulate any attendance points since November 1^st. In order to qualify for this provision, a Flight Attendant must achieve a minimum of 480 TFP in the calendar year (inclusive of vacation/Longevity PTO but excluding sick leave) in addition to all other requirements outlined in §32.G.4. It usually takes a few weeks into January for the year-end record improvement adjustment to occur.

“DOS +2” Step Rates of Pay

Effective December 17, 2016, all Flight Attendants received a contractual pay raise. “DOS +2” in the step rates of pay chart in §21.A now applies. You can find your individual step rate of pay at the intersection of your step (the steps are listed in the rows on the left) and the “DOS+2” column (the contractual increases are listed in the columns at the top).

Employee Records supposedly sent an email to all Flight Attendants on December 17^th via Outlook advising of the contractual increase. However, AFA has received multiple reports from our members that the notification was never received—even after checking “Junk Email” and “Clutter” folders. If you did not receive the email, Inflight management has advised to contact Employee Records (employee.records@alaskaair.com) in order to verify your contractual increase. AFA requested that Inflight management also send out a bulletin regarding this issue.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Yvette Satterlee, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Tim Green, Brice McGee and MEC S/T-Elect Linda Christou

Trades Gone Wrong

December 13, 2016 17:00

Over the past few months AFA has noticed an increase in complaints and concerns in relation to FA-to-FA trading.

As a result of this increase and one recent issue that resulted in a Written Warning, the Master Executive Council (MEC) would like to remind Flight Attendants of the importance of evaluating trades before they are processed.

Remember, all trades are final. Even when an unintentional trade mistake occurs that trade is final and cannot be changed without first notifying the affected Flight Attendant.

The posting of trips for trade with specific expectations is self-policing. There is no contractual language that requires AFA or management to intervene with problems associated with FA-to-FA trade issues when they arise.

In some trading issues, Flight Attendants have elevated into steps of progressive discipline due to attendance points accrued as a result of No Shows from unknown trade actions on their lines. AFA has had very little success with convincing management to adjust points as a result of this type of trade issue.

Before you process a trade:

Carefully review the trade and verify if you are trading with Open Time or if you are trading with a Flight Attendant.

Have you reviewed the comments box to ensure you are trading trips that meets the desire of your fellow coworker?

Did you call or communicate with the posting Flight Attendant prior to the trade?

Again, if the posting Flight Attendant has comments associated with the trade please respect and adhere to those stipulations. Remember, this is a self-policing system, and issues that arise as the result of “trades gone wrong” do not fall under the scope of your AFA reps or management to resolve.

If a mistake is made as a result of a trip trade or trip pick up, contact the affected Flight Attendant immediately. Discuss options to resolve the issue. The affected Flight Attendant is under no obligation to take a trip back as a result of a “trade gone wrong.”

As a reminder, per the Company security policy, you are not allowed to share your login information with anyone.

It is important that we work together and respect one another when we process trades. Discipline that results from “trades gone wrong” is a serious issue and could result in Flight Attendants suffering discipline, or even termination, as the result of point accumulation.

If you have questions contact your Local Executive Council (LEC) president.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Yvette Satterlee, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Tim Green and Brice McGee

Selling upgrades in-flight

Premium Class training

More than four upgrades?

Alcohol control procedures

All Candidates Advanced to Final Interviews

More Information About the Candidates

Air Safety, Health, & Security Committee (ASHSC) Chairperson

Benefits Committee Chairperson

EAP Chairpersons (2 positions)

Hotel Committee Chairperson

Hotel Committee Vice Chairperson

Reserve Committee Chairperson

Retirement Committee Chairperson

Scheduling Committee Chairperson

Scheduling Committee Vice Chairperson (PBS Subcommittee Chairperson)

PBS Subcommittee Member

Uniform Committee Chairperson

Special Consideration for MEC Scheduling Committee Chairperson

Feedback

AFA EAP

Review Your Personnel File

Employee Choice Travel Credits

Uniform Allotments

December 2016 “No Junior Assignment” Pledge

Year End Record Improvement

“DOS +2” Step Rates of Pay

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