AFA Alaska

Representing the Flight Attendants of Alaska + Hawaiian

Click here to report an issue to AFA
You are here: Home / Archives for Committees / Scheduling Committee

[L-AS] Continued JCTE Open Time Programming Issues

This message is for pre-merger Alaska Airlines Flight Attendants

AFA is aware of the issues that many Flight Attendants faced during the start of open time trading for August schedules on July 16, 2018.  Alaska management sent an email communication outlining that the issues were thought to include the servers. After researching, however, the origin of the errors remains unknown.  Jeppesen, Alaska management and AFA are actively working together to find a resolution and remedy.

We appreciate all of the Flight Attendants who have communicated their concerns and frustrations. The documentation that has been provided is assisting in getting closer to identifying the issues.   At this time, we don’t know the root cause of the issue and management has advised us that it could be several more Open Times before the root cause is identified.

Please know that your AFA leadership believes these continued Open Time programming errors are completely unacceptable.  We will be reviewing all options available to us under the contractual grievance process to bring this situation to an expedient and suitable resolution.  As more information becomes available, we will communicate additional updates.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green, Brice McGee and MEC Scheduling Committee Chairperson Jake Jones

[L-VX] Introducing Your MEC Scheduling Committee Vice Chairperson – Legacy Virgin America

This message is for pre-merger Virgin America Flight Attendants

Your Council 18 and 35 Presidents as well as other members of your Master Executive Council (MEC) conducted interviews earlier this month for the new MEC Scheduling Committee Vice Chairperson—Legacy Virgin America position. The MEC would like to thank the candidates who demonstrated willingness to represent our Flight Attendants. After thorough deliberation, SFO-based Flight Attendant Bianca Dew has been appointed to the position.

About Bianca

Bianca began her position with Virgin America in 2015 as an SFO-based Inflight Teammate, which is also where she is currently based. After working on the line for some time Bianca upgraded to the role of an Inflight Team Lead, then proceeded to gain some more working knowledge as a Flight Attendant before upgrading to an Air Transportation Supervisor. Prior to coming to Virgin America, Bianca earned her AA in Behavioral Science and a BS in Kinesiology. Her previous role before becoming a flight attendant, was in finance as a mortgage loan specialist/banker. Bianca currently resides in Washington and in her free time she enjoys hiking, reading, a variety of outdoor activities, and traveling.

About The Position

The MEC Scheduling Committee Vice Chairperson – Legacy Virgin America works under the umbrella of the MEC Scheduling Committee and is responsible for working with management to advocate for Flight Attendant interests in all matter pertaining to Legacy Virgin America Flight Attendant schedules.  Additional information about the position can be found by clicking here.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green, Brice McGee; and MEC Scheduling Committee Chairperson Jake Jones

[L-AS] Open Time Grievance

This message is for pre-merger Alaska Airlines Flight Attendants

On May 17, AFA filed grievance #36-99-2-130-18, requesting that Alaska Airlines management investigate the circumstances regarding the Company’s alleged violation of Section 12.C.3 “Trading Procedures”.  The grievance contends that the Company’s Jeppesen Crew Access (JCA) Open Time Trading System failed to synchronize time across the system, resulting in some users being able to complete their tasks while others are temporarily blocked from trades, pick-ups and/or drops.

After investigating the concern, management provided the following email response:

Jeppesen found two issues that need to be resolved.  The first issue has to do with the worker processes that handle the request and what it thinks is the current time, which is stored in a variable Jeppesen refers to as “NOW”.  Each worker process has its own NOW variable and if a worker process has been idle, its NOW variable gets out of date and when the first request comes in, for example when Open Time trading begins, it still believes the Trade window is still closed because NOW lags behind the system time.    The second issue is the Transaction Report timestamp is the time it logs the transaction is logged and not the NOW time.

Jeppesen has proposed the following solutions to address these two issues. The first is the worker processes will ensure the NOW variable is updated with the latest system time, rounded down to the minute (Note:  The NOW time granularity is at the minute level), so if a worker process has been idle, it will have the current system time.   The second change is to add the system time used in the processing of the request to the message so the FA and the transaction log knows what the system time is.  For example “Trip window has not yet opened for 24198” will be changed to something like “Time HH:MM, trip window has not yet opened for 24198”.  Jeppesen and AS believes these changes will resolve the issue.

Jeppesen will be providing an update in the next week concerning the interim solution.  We are expecting Alaska Airlines management to sustain the grievance and work with us on improving your Open Time processing.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green, Brice McGee; and MEC Scheduling Committee Chairperson Jake Jones

AFA Issue Reporting and Resolution

Last year, your AFA Alaska Master Executive Council (MEC) introduced the AFA Alaska online support center.  The system is designed for you to document and report scheduling and reserve concerns, situations where you might be facing discipline, potential contractual grievances, and any other issue where you might need AFA support.  The system also allows AFA representatives to better track issues that are occurring, identify trends, and address and resolve issues with management.

You can access the system using the following link:

Click here to access the AFA Alaska Online Support Center

Reporting New Issues

You can report a new issue in the system by opening a ticket, just follow these steps:

  1. Visit http://support.afaalaska.org/
  2. Click the blue “Open a New Ticket” button
  3. Fill in your personal information (including a non-company email address)
  4. Select the help topic that relates to the issue
  5. Fill in the issue-specific information and provide details

From this screen, you’ll also be able to attach pictures, PDF files, screenshots, and other information that will help your AFA representatives to have more information available about the issue.

Once you’ve opened a ticket, you’ll receive a confirmation email and with a ticket number.  Behind the scenes, your ticket will be assigned to an AFA representative who will assist you with the issue.

What Happens Next

The AFA representative assigned to your case will work with management to determine a resolution.  If management agrees, then the representative will contact you and advise you of the resolution.  If AFA and management do not agree, the AFA representative might escalate the issue.

What are SRB and ADR?

When the AFA representative assigned to your case and management are unable to come to a mutually acceptable resolution, the AFA representative might escalate the issue to Scheduling Review Board (SRB) if the issue is related to scheduling or Alternative Dispute Resolution (ADR) for all other issues.

SRB and ADR meetings are typically held every other week. Issues can sometimes take a few months to resolve based on the work and discussion involved between management and AFA. If an issue gets resolved in SRB/ADR, the AFA representative assigned to your case will contact  you and advise you of the outcome.

Grievances

If there is no resolution in SRB or ADR and there is a contractual violation, AFA will file a grievance.  Contractual grievances must go through the grievance procedures as outlined in section 19 of the Flight Attendant Contract.  If the grievance is not resolved there, it may be escalated to the System Board of Adjustment, where the case would be heard before a neutral arbitrator.  Information about the System Board of Adjustment can be found in section 20 of the Flight Attendant Contract.

Checking on Open Issues 

With your ticket number, you can track the status of the ticket online, add additional information and attachments for your AFA representative to have available.  To check on your ticket:

  1. Visit http://support.afaalaska.org
  2. Click the green “Check Ticket Status” button
  3. Enter your email address and ticket number
  4. Click the “View Ticket” button

As always, the more information and evidence you attach to the ticket (i.e., screenshots, emails, etc.), the better your AFA representatives can assist you.

Questions?

If you have questions about reporting issues to AFA or how issues get resolved, please contact your Local Grievance Committee.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green, Brice McGee; and MEC Grievance Committee Chairperson Stephanie Adams

[L-AS] JCTE Contractual Waivers Not Installed

This message is for pre-merger Alaska Airlines Flight Attendants

Yesterday, AFA released a communication regarding JCTE contractual 48/7 and out of base waivers that were supposed to be installed in an update to JCTE last night.  Early this morning, we were advised by management that the update to the JCTE software was not successful and these waivers have not been installed.  As of now, management has been unable to provide us with a timeframe as to when we can expect the software to be successfully updated.

Please be mindful when grabbing or trading trips that JCTE continues to lack these waiver notifications. If you have any questions about JCTE contractual waivers, please contact your Local Scheduling Committee.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green, Brice McGee; and MEC Scheduling Committee Chairperson Jake Jones

MEC Officer Election Results

With the current Master Executive Council (MEC) Officers’ term ending on December 31, 2025, our MEC held elections this week for the next term. According to the AFA-CWA Constitution and Bylaws, each of the eight Local Executive Council (LEC) Presidents casts one vote for each officer position. The following AFA Flight Attendants have been elected […]

Sick Leave Survey Deadline Extended

Our JNC has received reports that some Flight Attendants may not have received the Sick Leave Survey email due to technical issues. Please check your spam or junk folder. The survey deadline has been extended to Friday, November 21, at Noon PT, allowing everyone to participate.

Sick Leave Survey Closing Soon

There’s just 1 DAY LEFT to complete the Sick Leave Survey that will help shape future provisions. Our JNC is eager to hear your thoughts on which elements of our paid sick leave policy are most meaningful to you, as we strive to improve our support for your needs. The survey is currently open and will remain available until Tuesday, November 11 at Noon PT.

Council 30 (ANC) LEC Officer Election Results

Polls closed at 12 PM PT today for the election of Council 30 LEC Officers, representing Alaska Airlines Flight Attendants based in Anchorage. The following AFA Flight Attendants have been elected to Local Council Officer positions: LEC President: LeiLauni ScheidemanLEC Vice President: Heather ReierLEC Secretary: Anne Madsen View the certified election results here >> These newly elected officers […]

Apps To Help You Save Money On Food

Our AFA Employee Assistance Program (EAP)/Professional Standards Committee recognizes that Flight Attendants may be facing increasing challenges when it comes to accessing affordable food, whether on the road or at home. We want you to know that you are not alone. In response to these difficulties, we have compiled a list of apps to help […]

Recent Posts

News By Month

News By Category

AFA News Now Air Quality Air Safety, Health, & Security Committee (ASHSC) Alternative Dispute Resolution (ADR) AS/HA Merger AS/VX Merger Benefits Committee Committees Communications Committee Contract Contract 2014 Negotiations Blog Council 15 SAN Council 18 LAX (pmAS) Council 19 SEA Council 30 ANC Council 35 SFO Council 39 PDX Council 47 LAX (pmHA) EAP/Professional Standards Committee Extension 2021 Blog Featured Government Affairs Committee Grievance Committee Hotel Committee Human Rights & Equity Committee Industry News Inflight Service Committee Inflight Training Committee JNC Blog Joint Negotiating Committee (JNC) Latest News Local Councils Master Executive Council (MEC) Membership Committee Membership Engagement Committee Message from the MEC President Mobilization Committee Negotiations Pairing Construction Preferential Bidding System (PBS) Press Releases Reserve Committee Retirement Committee Scheduling Committee Uniform Committee

Want To Stay In The Loop?

Stay up-to-date on AFA Alaska news and information by signing up for our email and text message updates. Click a button below to get started or update your preferences if you're already a subscriber.
Sign Up for Emails
Sign Up for Text Updates