Scheduling Committee

AFA Objects to January 30th Jeppesen Crew Exchange Cutover

January 19, 2017 18:00

Alaska Airlines management is a “go” to implement the new crew tracking system on January 30th

Alaska Airlines management held a “Go/No-Go” meeting earlier today to determine whether or not the new crew tracking system will be implemented on January 30^th. Stakeholders from multiple divisions and labor groups indicated if they were “go” or “no-go” for cutover. Unfortunately, management made the decision to proceed with implementation despite AFA’s objections. This means eMaestro will be turned off at 8pm Pacific Time on January 30^th for up to 78 hours in order to be replaced by Jeppesen Crew Exchange (JCE).

AFA recommended “no-go”

Master Executive Council (MEC) Scheduling Chairperson Jake Jones recommended “no-go” on behalf of AFA:

AFA does not support the implementation of a product that does not meet our current user functionality or better and is not contractually compliant with our 2014 agreement. While we appreciate the dedication and hard work of Alaska management and Jeppesen, we represent the contractual compliance of our collective bargaining agreement for nearly 4000 flight attendants. We still have a lot of work ahead to meet the minimum requirements AFA needs in order to support implementing the product.

Inflight executive management recommended “go” despite concerns within the division

Director of Inflight Crew Scheduling Kieran Whitney recommended “no-go” based on concerns the system has not received enough testing to ensure acceptable functionality—particularly with regard to Open Time trading. The manager of Inflight Crew Pay also expressed concern, citing that there are 25 identified bugs and no additional automation with the new payroll system; however, ultimately she recommended “go.” Despite these concerns within her own division, Vice President of Inflight Services Andy Schneider recommended “go.”

Inflight executive management’s explanation

When AFA asked Andy for an explanation, she wrote:

I truly understand the on-going concerns held by both AFA and Kieran. I based my “Go” decision on a few key pieces of information. First, Jeppesen (the company responsible for the system) has committed to us that all critical system issues will be fully addressed before January 30^th. Secondly, at the beginning of this project AFA comprised a list of must-have issues and all of these have been successfully addressed. I would like to make it clear that if critical items are not corrected by the 30^th or any new critical issues are identified then we will certainly reevaluate.

While any launch of this scale has some level of risk, I feel strongly that we are at greater risk every day we remain on eMaestro. I do not doubt that this transition will have its bumps and I thank you in advance for your patience. I’m confident that the new system will be a great improvement for all of our Flight Attendants. Based on everything I heard from our IT team, system engineers, Flt Ops partners and project team members, I am optimistic that we will be ready to deliver a new, mobile and modern system to our Flight Attendants on January 30^th.

AFA’s rebuttal

While it is true that all “must-have” issues brought forward by AFA have been addressed, JCE currently lacks many “extremely desirable to have” items. Despite many months of best effort by the Scheduling Committee to help debug JCE, in AFA’s opinion there was not enough time to adequately test a final version prior to the decision date. Consequently, the AFA Scheduling Committee and the MEC are gravely concerned about the JCE cutover—not only with regard to Flight Attendant perception and satisfaction but with overall system functionality as well. We all agree that eMaestro needs to be replaced, but AFA strongly believes the new system needs to be put through additional development and testing prior to live launch.

What now?

AFA recommends Flight Attendants prepare themselves for the inevitable. The next MEC membership release to be published tomorrow will address how to get ready for the January 30^thcutover. We also have an update regarding the upcoming trip-trading freeze (see “Trip Trading Freeze Part 1” and “Trip Trading Freeze Part 2”) and the associated contractual grievance. In the meantime, be assured that AFA will actively monitor the cutover and is prepared to take appropriate action should any contractual obligations not be fulfilled.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Tim Green, Brice McGee; MEC Scheduling Committee Chairperson Jake Jones and MEC Grievance Committee Chairperson Stephanie Adams

Useful Contractual Provisions During Irregular Operations

December 9, 2016 12:00

Weather in the Pacific Northwest is impacting the operation across the system this week. Your Master Executive Council (MEC) reminds you that the contract stays in full force during irregular operations. Here are a few useful contractual provisions that are often invoked during irregular ops:

Assignment cannot be built over 10.5 hours. – §8.E. (Except 4k – §10.DD.)
Re-assignments cannot be built over 12.5 hours. – §8.E/§10.R. A minimum of 10 hours rest must be built into any remain over night (RON) at the time that the new trip is given. – §8.J.
If you are unable to fly your sequence as scheduled for more than two hours due to weather, mechanical or to suit Company convenience, you may be eligible for Stranded Pay. – §21.N. If stranded to a RON with a duty period commencing on a scheduled day off see also §9.D.1.d.
Unscheduled overnights – §10.R.7.
Minimum days off – §10.E.1.a.
General block and ground delays are generally paid automatically at 0.5 TFP per hour. You must manually submit for block delays that exceed one hour, that cross midnight or if you are deadheading. – §21.J.
If your duty day exceeds 12.5 hours you will receive “double out” rest at the end of your sequence. If you choose to waive “double out” rest and complete the scheduling obligation that would have been dropped by such rest, you receive 1.5x the rate of pay. – §8.H.
If you are on a multi-day sequence and receive less than 9:30 rest at RON as measured from release to report, you will receive 2.5x premium for flights flown for the entire sequence. However, if your sequence has a Sequence Interruption Point (SIP) and Crew Scheduling (CSKD) removes you at the SIP, you will be pay protected for the remainder of the sequence at straight time. If CSKD attempts to contact you after your debrief and prior to your next report in order to adjust your report time, you are not required to be contactable pursuant to §8.Q until your scheduled report time. If you contact CSKD and your layover is adjusted so that you receive 9:30 rest or greater, the 2.5x premium does not apply. – §8.K.
You cannot be required to work a trip that has a duty day projected over 14 hours while you are at a Flight Attendant domicile or co-terminal. – §8.G
If you are on duty at 4:29 AM local time you cannot be required to remain on duty past 8:30 AM initial departure station time of that duty period (wherever your pairing started that duty period)–except for APSB. Other “Night Rule” provisions may also apply if you are on duty at 4:29 AM local time. – §8.I.
If you are pay protected due to weather, mechanical or to suit Company convenience, you may pick up additional flying on the day(s) you were pay protected, and you will receive both pay protection and the value of the additional scheduling obligation. – §21.M.
If you are unable to make it to work due to impassable weather conditions, you may request a management drop, which is without pay and attendance points are assessed if the drop is granted. – §32.C.14.

If you have any questions contact one of your Local Executive Council (LEC) officers or Scheduling Committee members.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Yvette Satterlee, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Tim Green, Brice McGee; MEC S/T-Elect Linda Christou; and MEC Scheduling Committee Chairperson Jake Jones

December 2016 “No Junior Assignment” Pledge

November 6, 2016 10:00

Let’s face it: Staffing last December turned into an absolute mess. Consequently, the AFA Master Executive Council (MEC) and Alaska Airlines management have had multiple conversations over the past several months about how to improve the experience this December.

We are pleased to announce that management took to heart the advice of the MEC and the AFA Scheduling Committee, and the parties have agreed to the following between December 15^th and December 25^th(inclusive of the 15^th and the 25^th):

No junior assignment (JA) off of any trips originating between December 15^th and December 25th; and
Inflight management employees holding an FAA Flight Attendant certificate may perform Flight Attendant duties and be part of the minimum crew in order to avoid invoking JA provisions (temporary change to CBA §3.D [Scope of Agreement: Scope]).

>>> You may view the “December 2016 No Junior Assignment Pledge Memorandum of Understanding” by clicking here. <<<

This agreement may be extended through the end of the year by mutual consent of AFA and management if all goes well.

If you haven’t seen the “2016 Holiday Staffing Message from Crew Scheduling” video, check it out here: http://bit.ly/2016CrewSchedulingHolidayPlan.

The MEC is disappointed that management failed to recognize AFA leadership’s efforts to reach the “No JA pledge,” but we are pleased to see the Scheduling Committee’s contributions mentioned in the communication. We thank management for being willing to take on additional risk in order to avoid JA around the holidays.

If you have any questions or concerns, contact one of your local AFA officers or Scheduling Committee members. Wishing you a much less stressful holiday season than last year!

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Yvette Satterlee, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Tim Green and Brice McGee; and MEC Scheduling Committee Chairperson Jake Jones

afa-mou-2016-11-03-december-2016-no-ja-pledge

Vacation Open Time Update – Saturday, November 5, 2016

November 5, 2016 17:00

Vacation Open Time trading re-opened on Wednesday, November 2^nd and went reasonably well despite several unresolved glitches affecting some Flight Attendants who transferred bases in the past couple years. The Master Executive Council (MEC) sincerely thanks Inflight Crew Administration and the Info & Technology (IT) department—and AFA MEC Scheduling Chair Jake Jones—for making it work on that day.

That being said, the MEC recognizes that all these efforts after the fact neither make up for TFP lost due to wasted schedule adjustments, nor for restoring open vacation days, nor for lost opportunity for those who could not adjust their schedules to be available for trading on November 2^nd.

At the request of your AFA leadership, MEC President Jeff Peterson sent the following email to Alaska Airlines Vice President of Inflight Services Andy Schneider:

Andy~

Due to the issues with Vacation Open Time trading in combination with all the other IT-related implementation challenges affecting flight attendants over the past couple years, AFA members and leadership are beyond frustrated. We strongly believe it is time for management to step up and address these frustrations in a much more concrete way than simply offering yet another apology.

Consequently, the Master Executive Council calls upon management to compensate every flight attendant with 4.0 TFP in recognition of these many inconveniences.

Sincerely,

Jeffrey Peterson

President, Alaska Airlines Master Executive Council | Association of Flight Attendants-CWA, AFL-CIO

Andy’s response:

Jeff and the MEC,

Your frustrations are fully justified in this situation. I know that you get inundated with calls when things like this go wrong. I am sure you have heard from FAs who took time off with the goal of trading for prime vacation days that have been inconvenienced. And I know that the bidding date change was an inconvenience too. I have fielded many questions and I share the frustrations. The difference is that your members look to you to hold us accountable for our errors.

Your first response has always been to work with us to address and solve the immediate issues. I am grateful for your willingness to partner with us to find solutions and to help us troubleshoot and fix programming glitches and other errors. You know our systems much better than I do and your input is invaluable. I know Jake was helping the programmers in the middle of the night last night so that things would run better today. Thank you, Jake.

We honored any trade that went through on Monday and opened the trading today with the same number of slots that we had when we opened Monday. I had hoped that we could determine who was trying to bid on Monday to see if we could work schedules to get them time off for bidding today. Unfortunately there was no way to know who they were.

While I understand the goal of the “make whole” request, I can’t justify it. As we work to update our technology and provide better tools for our Flight Attendants, we will inevitably have problems. I have requested a detailed plan from our IT team to outline the steps they are taking to ensure issues are minimized and I will gladly share that with you and take your input. No one needs the headaches that these errors cause and I know that [the IT department leaders] are committed to fix their processes.

Jeff, let’s discuss more at our tie in tomorrow.

Although the issue was discussed further at their standing tie-in meeting, nothing substantive came from that conversation.

Are you as frustrated as the MEC is with this response? Feel free to contact Andy directly and respectfully share your perspective. If you are sending an email, make sure to copy in your AFA Local Executive Council (LEC) leadership (e.g. anc@afaalaska.org, sea@afaalaska.org, pdx@afaalaska.org, lax@afaalaska.org or san@afaalaska.org).

Very disappointing!

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Yvette Satterlee, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Tim Green and Brice McGee

Vacation Open Time Update – Monday, October 31, 2016

October 31, 2016 16:00

Members of your Master Executive Council (MEC) and Alaska Airlines management met earlier today to review the problems with Vacation Open Time trading and to address Flight Attendants’ frustrations and concerns with the system.

After several hours of troubleshooting with the IT department, the parties have agreed to re-open Vacation Open Time trading beginning Wednesday, November 2^nd at the same published times for each domicile:

SAN – 9am PDT
PDX – 10am PDT
ANC – 11am PDT (10am local)
LAX – 12pm PDT
SEA – 2pm PDT

You will be able to log into the vacation trading site beginning at 12:01am on November 2^nd to view open vacation days and to split/merge vacation slots in preparation for Vacation Open Time trading opening. Actual trades will not be processed until the published opening time.

Management has agreed to honor all successful Vacation Open Time trades that occurred on Friday prior to pulling down the system. At AFA’s request, management will also restore Vacation Open Time availability to the same levels they were prior to the Friday start. If you are planning to trade into or out of the first five days of January, management will still allow those days to be traded for at least 24 hours before restricting the days in order to accommodate PBS bids.

However, the MEC continues to recognize these accommodations do not make up for TFP lost due to wasted schedule adjustments, for restoring open vacation days nor for lost opportunity for those who cannot adjust their schedules to be available for trading on November 2^nd. We will be connecting with management tomorrow to further address these unresolved issues.

The MEC will provide another update after that meeting.

In Solidarity,

Your MEC—Jeffrey Peterson, Brian Palmer, Yvette Satterlee, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Tim Green and Brice McGee

AFA Objects to January 30th Jeppesen Crew Exchange Cutover

Alaska Airlines management is a “go” to implement the new crew tracking system on January 30th

AFA recommended “no-go”

Inflight executive management recommended “go” despite concerns within the division

Inflight executive management’s explanation

AFA’s rebuttal

What now?

Useful Contractual Provisions During Irregular Operations

December 2016 “No Junior Assignment” Pledge

>>> You may view the “December 2016 No Junior Assignment Pledge Memorandum of Understanding” by clicking here. <<<

Vacation Open Time Update – Saturday, November 5, 2016

Vacation Open Time Update – Monday, October 31, 2016