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Reserve Contractual Violations in Jeppesen Crew Access

The cutover to Jeppesen Crew Access has not been very kind to Reserves

The Master Executive Council (MEC) is very frustrated that the cutover from Jeppesen Maestro/eMaestro to Jeppesen Crew Access (JCA) has not been very kind to Reserves. Although self-assignment has finally been implemented after a long delay (the original estimate was by the end of 2nd quarter 2016), there are numerous other reserve-specific contractual violations due to JCA. For the life of a Reserve, it has been one step forward and at least two steps back.

Reserve contractual grievances recently filed

AFA has recently filed the following Reserve-specific contractual grievances on your behalf:

  • 36-99-2-43-16 Violation of CBA §11.H.8 Reserve Exchange of Days, Pick-ups and Trades (January 4, 2017)
  • 36-99-2-6-17 Violation of §11.E Low Time First Available (LTFA) Out of Order Assignments January 31 to February 2, 2017 (February 10, 2017)
  • 36-99-2-7-17 Violation of §11.E Low Time First Available (LTFA) Out of Order Assignments Post Jeppesen Crew Access (JCA) Cutover (February 10, 2017)
  • 36-99-2-10-17 Violation of §11.F.15, §11.H.7 & §11.H.8 Failure to Provide Automated Ability for Reserve Flight Attendants to Self-assign and Trade APSB (February 10, 2017)

Reserve-specific JCA updates

Management has been developing an interim reserve trade board to provide a platform for posting and trading reserve blocks/days until the function can be programmed in JCA. The MEC has been pushing management to get the interim trade board up and running as soon as possible. Based on recent progress, we are hopeful it will be available for use sometime this coming week.

Management has provided a disturbing estimate to AFA regarding implementation of the permanent reserve trade board. Right now management is saying April or so, which is completely unacceptable of course.

In slightly better news, management has informed the MEC that the ability to post and trade Airport Standby (APSB) may be functional by next week.

Scheduling notifications are active for Reserves

The MEC has received feedback that there may be confusion about whether or not the scheduling notifications are active for Reserves. They definitely are. That means if you accept the scheduling notification, Crew Scheduling has officially notified you of the scheduling event (e.g. reserve assignment, change to report time, et cetera). If you wish to decline the scheduling notification, you must click the little “X” in the corner of the notification window; then Crew Scheduling will contact you using the traditional methods (e.g. calling your number(s) on file, et cetera).

AFA will continue to push management to make the situation right

AFA will continue to advocate on behalf of the Reserves and push management to make the situation right as soon as possible. If the parties cannot reach an acceptable resolution to these violations, AFA is fully prepared to go to arbitration if necessary in order to defend our contract.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Tim Green, Brice McGee; MEC Reserve Committee Chairperson Jarod McNeill; MEC Scheduling Committee Chairperson Jake Jones; and MEC Grievance Committee Chairperson Stephanie Adams

I’m a Reserve. What Does Jeppesen Crew Access Going Live Mean for Me?

When the switch is flipped to make Jeppesen Crew Access (JCA) trading go live, Reserve self-assignment and automated Reserve repositioning will finally be implemented. In fact, we are expecting JCA to go live at 11am Pacific Time (PT) despite the fact that in the opinion of the Master Executive Council there has not been adequate notice. There was an alert posted on the Inflight webpage this morning around 7am PT along with an alert to the Inflight Mobile Device (IMD); however, the text alert and email notification that was just sent out was done so at the request of AFA. It is extremely disappointing that something of this magnitude was not communicated using all of the channels available to Inflight management with the full four-hour notice as promised.

Reserve self-assignment

Reserve self-assignment will be available between 10am and 2pm Pacific Time, and the contractual rules associated with the assignments are found in CBA §11.E.1 [Reserve: Order of Assignment].

Automated reserve repositioning and the Cabin Service Report

Automated reserve repositioning is outlined in CBA §11.J [Reserve Repositioning]. The ‘Reserve repositioning calendar’ is found in the report “Cabin Reserve Coverage Report.”

The Cabin reserve coverage report is the equivalent to a reserve-repositioning calendar, showing you what days are open or closed. To access this report, login to Crew Access, click on the hamburger menu (the icon in the upper left corner that has three parallel horizontal lines stacked like a meat patty between two buns) -> Reports -> Reports on Demand -> Cabin Reserve Coverage report. Choose a range of dates (we suggest the entire month so you can see all days that are open at once) and choose your base. This report can be confusing at first glance, so below is a brief overview on how to read it.

When looking at the report, start in the left column. It will show “FAM” and “FPM” (AM or PM reserve). Just below that it will say if the day is open or closed. The next two columns show the threshold that Crew Scheduling (CSKD) follows when opening and closing the days. The “Actual” column shows how many FAs are currently on the LTFA list for that day and the “Available” column shows how many spots are actually available.  The “Available” column will change based on how many trips are currently in Open Time for that particular day.

In order to reposition into a day, the “Available” number needs to be less than the “Maximum” number. In order to move out of a day, the “Available” number needs to be more than the “Minimum” number.

AFA has requested that this be an actual calendar since day one, but our request was not accepted. We have already suggested that this be moved to an easy to read calendar, and we will keep you posted on any movement in this area.

Reserve Trading

Unfortunately, the ability to post and trade reserve days/blocks has not been implemented. Management has advised AFA that a delay of one month is expected. Be assured that AFA will be filing a grievance today.

For now, Reserves will need to send an Outlook email for trade requests to CrewSked.ReserveDesk@alaskaair.com. Include the following information in your email:

  • Both Flight Attendant’s names and Peoplesoft numbers
  • Is it a Trade of Giveaway
  • Base
  • Month in which you want to trade
  • Reserve day(s)
  • Reserve classification
  • Are you waiving duty or rest limitations to approved the trade?

If you would like to “advertise” (post) reserve blocks reserve, send an Outlook email to: CrewSked.ReserveDesk@alaskaair.com.   In order to view the Reserve trading bulletin board, you can either utilize the classic or web version of FirstClass system.

Reserve trades will be processed manually in the order they are received, by Crew Scheduling.

[Update (2/3/2017): The “Reserve Trade Board” in First Class cannot be viewed in the web version–only in the discontinued “classic” version that many do not have. AFA and management are aware of the issue. Management is actively working on a fix as soon as possible. AFA has already filed a grievance on this issue and will continue to push management to restore the ability to post reserve blocks/days. ^jtp]

How do I access the Trade Bulletin Board to advertise a reserve trade?

  • Click on the World of Inflight icon.
  • Click on FA Trading.
  • Pick the folder for your base.
  • Here you can post your days for trade on the bulletin board so other can view.
  • You can also post a request for reserve days you may want to pick up.
  • When sending in a request you must use the following email: CrewSked.ReserveDesk@alaskaair.com.

Fasten your seat belts!

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Tim Green, Brice McGee; MEC Reserve Committee Chairperson Jarod McNeill, MEC Scheduling Committee Chairperson Jake Jones and MEC Grievance Chairperson Stephanie Adams

Order of Reserve Assignment Grievance Granted

Management granted Grievance No. 36-99-2-4-16: Violation of CBA §11.E.9 Order of Reserve Assignment. AFA filed this grievance earlier this year because Crew Scheduling called a Reserve and didn’t wait 15 minutes for the Reserve to return the call. Crew Scheduling then proceeded to assign the next Reserve on the Low Time First Assigned (LTFA) list to the trip that the first Reserve should have received, but management was disputing whether additional pay was due for the second Reserve.

CBA §11.E.9. [Reserve: Order of Assignment]:

Crew Scheduling will assign Reserves in LTFA order as modified by LTFA preferences or reverse seniority order for Lineholder opt-out; if a Reserve is otherwise assigned out of order for any other reason, s/he will receive one and one-half times (1.5x) the trip rate for all TFP flown or credited, or for APSB of which one-half times (0.5x) will be paid above guarantee.

Since the grievance was granted, Crew Scheduling is required to wait a full 15 minutes for a Reserve to call back for an assignment. If Crew Scheduling moves to the next Reserve prior to the 15 minutes expiring, and if the first Reserve calls back during that time, then the second Reserve called and assigned is entitled to 1.5x pay for all TFP flown or credited in that pairing; 0.5x pay will be paid above guarantee.

If you think you have been assigned a trip out of order under these circumstances, take screen shots of the LTFA list, then contact your local Reserve Committee chairperson if you have any challenges with receiving the additional contractual compensation.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Yvette Satterlee, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Tim Green and Brice McGee; MEC Grievance Committee Chairperson Jennifer Wise MacColl, MEC Grievance Committee Representative Stephanie Adams; and MEC Reserve Committee Chairperson Jarod McNeill

AFA Alaska MEC Grievance Update August 2015

 

The Master Executive Council (MEC) has recently filed numerous grievances on your behalf.

 

Grievances Settlements

 

First and foremost, we filed and settled two very important grievances:

 

Grievance No. 36-99-2-17-15: Assigning a Failure to Report after Successful Check In.

 

This grievance was filed due to the Company’s violation of the Collective Bargaining Agreement, Section 32 [Attendance Policy], when it assigned failure to report occurrences after a Flight Attendant’s successful check in.

 

In certain circumstances management had been assigning a “Late Report” when a Flight Attendant arrived late to the gate or arrived late to the gate at RON, this was after a successful scan in at the beginning of her/his sequence. AFA’s long-standing position has been that “Late Report” occurrences only applied when a Flight Attendant failed to scan in at domicile. All other situations, which might result in a Flight Attendant arriving late to the aircraft, were handled as general performance issues; these will now be referred to as “Late Arrival to Aircraft”. Please note this does not change a Flight Attendant’s requirement to be at the aircraft 45 minutes prior to departure.

 

Management agreed and a settlement was reached with the following clarifications:

 

1) A Flight Attendant may only be assessed a Late Report (formerly Failure to Report) when s/he checks in after the scheduled check in time and has not been assessed a No-Show for the same event;

 

2) When a Flight Attendant is late to the aircraft at any time during a scheduled sequence, s/he will not be assessed any attendance points, these occurrences will be considered a performance issue and will be handled under the Company’s progressive discipline policy; and

 

3) The Company agrees to remove attendance points from any Flight Attendant who received them for being late to the aircraft during a scheduled sequence, provided the points were assigned in the 18 months preceding May 19, 2015.

 

If you believe that you may have been assessed a Failure to Report incorrectly and it occurred after November 19, 2013, please reach out to a local grievance representative for assistance.

 

A copy of the settlement language can be found by clicking here.

 

Grievance No.: 36-99-2-26-15: Quarterly Productivity Premium.

 

The second grievance settlement involved Section 21.R [QPP]. It was filed due to Management’s position that Flight Attendants who had not received a PBS bid award for one or more months of the quarter were excluded from the Quarterly Productivity Premium. A copy of the settlement language can be found in its entirety here.

Grievances Upheld

 

Management granted the following two grievances:

 

Grievance No.: 36-99-2-11-15: Violation of Section 27.N [New Hire Initial Training Presentation].

The Company’s violation of Section 27.N, when it failed to provide the Association one hour for the purpose of new hire orientation during a regularly scheduled training day.

Resolution: Management has agreed to ensure that a full hour is provided.

 

Grievance No.: 36-99-2-13-15-Failing to Provide Automated Trading of 4K Pairings.

The Company’s violation of Section 10.DD.6 [Long Stage Length (“4K”) Duty Period] and 12.C.1 [Trading Procedures], when it failed to automate trading of Long Stage Length Duty Period (“4K”) Pairings. In addition when it violated the Contract Implementation Schedule Letter of Agreement paragraph numbers six* (“One-hundred and twenty days after DOS-but no later than May 1, 2015,…”) and nine* (“The Company agrees to make a good faith effort to meet the above implementation time frames…”), when it failed to notify the Association of the delay and discuss the circumstances and necessary adjustments to the implementation schedule.

Resolution: Manual trading is in effect until the next emaestro release scheduled for September 15, 2015. Bulletin 2015-0182 issued on July 16, 2015, addresses how to manually trade “4K” pairings.

 

Grievances Pending

 

The following grievances have been filed and are still pending:

 

Grievance No.: 36-99-2-15-15-Limiting Access to the SAN Domicile.

The Company’s violation of Section 28.I [Company Provided Computers and Printers at Domiciles], when it limited access to the SAN Domicile including contractually required resources to only those Flight Attendants based in SAN.

 

Grievance No.: 36-99-2-19-15-Failing to Pay Flight Attendants for Reasonable Suspicion Drug/Alcohol Testing.

The Company’s violation of Addendum to Section 21 [Compensation], when it failed to pay Flight Attendants for reasonable suspicion drug & alcohol testing.

 

Grievance No.: 36-99-2-20-15-Converting a Line Holding Flight Attendant to ER Reserve Outside of her/his Contactable Period.

The Company’s violation of Section 11.C.3.b.6 [Conversion of Reserves to ER] and 11.C.3.c [ER Contactibility], when it converted a line holding Flight Attendant to ER Reserve outside of her/his contactable period.

 

Grievance No.: 36-99-2-21-15-Section 21.M Compensation.

The Company’s violation of Section 21.M [Pay Protection Due to Weather, Mechanical or to Suit Company Convenience], when it removed a Flight Attendant from a trip and failed to pay protect her.

 

Grievance No.: 36-99-2-22-15-Violation of Past Practice Regarding Manual Revision/Emergency Interim Bulletin (EIB) Insertion Timelines.

The Company’s violation of past practice regarding manual revision/emergency interim bulletin (EIB) insertion timelines, which fails to provide Flight Attendants sufficient time to thoroughly read and insert their revisions and/or EIB’s. Long standing past practice is articulated in the Flight Attendant Manual 6.500 page 1, dated July 6, 2012, which states: “Insert, post and record manual revisions within 14 days of receipt, no later than 30 days after distribution.” A new EIB 14-40 effective November 25, 2014, now states: “The holder of the FAM shall insert revisions/EIBs on or before the effective date or prior to the first assignment following the effective date, whichever comes first.”

 

Grievance No.: 36-99-2-23-15-Beyond Service Training Exceeding Contractual Training Hours.

The Company’s violation of Section 30.A.2 [Recurrent Training and Other Company-Required (Non-Computer-Based) Training; Hours], by conducting Beyond Service Training after 5:00PM local time, failing to provide a clear break between required training and the optional “Happy Hour” and failing to provide transportation information to Flight Attendants who choose to depart promptly at 5:00PM.

 

Grievance No.: 36-99-2-24-15-Ground Floor Lodging While on Company Business.

The Company’s violation of Section 34 [Hotels], when it failed to avoid ground floor lodging for Flight Attendants attending company required Beyond Service training.

 

Grievance No.: 36-99-2-29-15-Section 28.G.6 Commuter Boarding Priority. The Company’s violation of Section 28.G.6 [Commuter Policy], when it allowed Company employees (and their dependents) on pleasure travel to be given higher boarding priority than commuting Flight Attendants.

 

* * *

 

The next step is to move forward to arbitration on any grievances that cannot be resolved appropriately. In addition, we continue to file disciplinary grievances, which occur on a near daily basis.   Many of these will move forward to arbitration as well.   All Flight Attendants system wide are impacted when AFA cannot resolve issues with management prior to arbitration.   AFA is committed to resolving these issues and will soon be scheduling new arbitration dates for the year 2016. Periodic grievance updates will follow; however should you have questions on specific grievances, please reach out to your local grievance representative.

 

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Yvette Gesch, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Sandra Morrow and Stephen Couckuyt; MEC Grievance Committee chairperson Jennifer Wise MacColl, MEC Grievance Committee member Stephanie Adams and AFA Senior Staff Attorney Kimberley Chaput

AFA Grievance No. 36-99-2-17-15 Failure to Report or Late Report Settlement

AFA Alaska

Reserve Incident Reporting

Dear Reserve Flight Attendants,

Today we are launching a new tool for reporting reserve issues.  It is our goal to make reporting incidents as easy and quick as possible. We have added a link to a form on the Reserve Committee page of afaalaska.org that will bring you directly to a Reserve Incident Report form. On this form, you can report contractual violations, issues with scheduling and/or a scheduler and any other issue you have while on reserve.

We would like to remind you that if you believe the contract is being violated, try to contact your AFA Representative immediately to have the issue resolved. In addition, we also ask that you report the issue on this form as well.   All of the data taken off these forms will be used at meetings with management in an effort to fix any breakdowns in the system.

You can access the form by going to http://afaalaska.org, clicking on the Reserve Committee link, and selecting the Reserve Incident Report link in the tools & resources box. You can also access the form directly at http://afaalaska.org/reserve/incident.

If you have any questions, feel free to contact a member of your Local Reserve Committee or MEC Reserve Chairperson Jarod McNeill at jarod.mcneill@afaalaska.org.

In Solidarity,

Your Reserve Committee

MEC 5B Logo (Email)

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