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Scheduling Committee Meeting Recap – October 2022

Scheduling Committee

  • Our AFA Scheduling Committee Chairpersons met on Tuesday, October 25 to discuss their ongoing program of work to represent Flight Attendants interests related to lineholder scheduling.
  • The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are experiencing with scheduling, pairings, and bidding.
  • Your Local Scheduling Committee is available to answer questions, provide clarification, or help to resolve any lineholder scheduling-related issues.  Please don’t hesitate to reach out!

On Tuesday, October 25, our AFA Scheduling Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Heather Reier (ANC), Rita Tillou (SEA), Melodie Anderes (PDX), Jaqui Bellenie (SFO), Natalie Codd (LAX), and Kitty Cohen (SAN). Also present were MEC Scheduling Committee Chairperson Jake Jones, MEC Scheduling Committee Vice Chairperson—Pairing Construction Karen Ferrell, and MEC Scheduling Committee Vice Chairperson—PBS Adam Clarey. The committee met with Inflight Crew Scheduling Duty Manager Sara Cook, Director of Crew Staffing Nicholas Giles, and other management representatives from Crew Planning and Crew Scheduling.

Topics of Discussion

The committee reviewed a number of items both during internal AFA-only conversation and when meeting with management. Some items discussed include:

  • CARE Retreat.  Review of the process for bidding, awarding and assigning. Crew Planning reviews who is assigned or has attended prior to and during the bid award process.  Crew Scheduling does assign approximately 5-10 reserves to a class with openings and reviews the LTFA per the letter of agreement which allows assignment to reserves.  The reserve assignments to CARE Retreat occur mostly in the Seattle domicile.
  • Charters.  If you bid for a charter it is possible for Crew Scheduling to repost the charter for bid prior to awarding.  If the charter is reposted, any previous bid that you submitted is erased.  You will receive an email indicating that you need to submit a new bid if you would still like to bid on the reposted charter.  It’s possible that charters could be reposted any time during the bidding process, so it’s imperative to regularly check and read your company email.  Recently, several Flight Attendants have read the email after the rebid and award were issued. 
  • 4 Position Pairings.  Flight Attendants continue to ask for pairings to be built with the A, B, C, and D positions together.  The Company is still operating Airbus A320 and Boeing 737-700 aircraft which requires that 3 position pairings also be constructed.  Management is committed to reviewing the suggestion if it is in line with costs and makes operational sense.
  • Crew Access Issues.  There have been recent reports of hotel notifications not coming through, rosters not appearing on schedules, and other system glitches.  If you experience a glitch or malfunction please contact the ITS Service Desk. Thorough reporting is the key to resolving these issues for a future release.  Contact information for the ITS Service Desk can be found by clicking here (AAG sign-on required) or from Alaska’s World, choose Workgroups > ITS Service Desk from the menu.
  • Staffing Levels.  The Committee discussed concerns with management about the perception of over staffing given the current flight schedule. In the future, there will be opportunities to increase the line averages.  In addition, there will be no staffing leaves offered for December.  Flexibility will still exist with the ability to drop trips into Open Time based on TSN thresholds and the awarding of Personal Drops as the operation permits.  Management reports that there is currently an 85-90% approval rate of Personal Drops at this time. 
  • Crew Hotels and Layover Transportation.  Please continue to file CrewCare reports that include positive and negative feedback.  If you experience any issues with a hotel or layover transportation that is not listed as a reporting category in CrewCare, please contact your Local Hotel Committee. 
  • December 2022 and January 2023 Bidding.  The next few months of bidding are the most difficult for coverage awards.  The first half of December is usually a lighter flight schedule with the bulk of flying in the last two weeks.  Additionally, the dates most Flight Attendants request off will fall on the weekends. The PBS Subcommittee has updated the coverage information from last year and is available to assist you with your questions/concerns. 
  • Month End Overlap.  During the bid award process trips that touch the last 5 days of the prior bid month will be restricted.  Once the awards are posted the restrictions are removed and trading resumes as normal.  
  • Crew Access Known Issues Document.  Known issues with Crew Access are tracked and are posted in a document on the Flight Attendant website.  The document was last updated on October 19, 2022.  The Committee recommends that all Flight Attendants review the document on at least a quarterly basis.  You can find the document on the Flight Attendant website > Schedule and Bidding > Crew Access Help > Crew Access Known Issues.

What The Committee Is Working On

  1. Scheduling a meeting with Network Planning.  The Committee would like to meet with Network Planning in 2023 to discuss our contract, legalities and suggestions. We want to provide management with the Flight Attendant perspective and in an effort to improve our quality of life. 
  2. Review of JCTE/Crew Access transaction performance.  Each month, ITS provides the Committee with data on performance and transactions within JCTE/Crew Access.  The Committee reviews these reports to ensure our service levels are maintained at the appropriate thresholds.
  3. Scheduling Quality of Life Improvements.  Reviewing ways to improve Trip Length Distribution (TLD) and other quality of life options.  Working with management to develop a quality of life survey to determine Flight Attendant scheduling priorities. 
  4. Review of user guides and links of Flight Attendant website.  Ensuring information is still accurate in existing resource materials, links are still active and working, etc.
  5. Updating Crew Access videos.  Working with management and ITS to update the Crew Access instructional videos to reflect updates and changes to the user interface.

We Want to Hear From You!

Do you have feedback for the committee, concerns you’d like to share, or items that you’d like brought up with management?  Please let us know!  Your Local Scheduling Committee is your voice to management.  You can open a support request on the AFA Alaska Online Support Center or contact us directly using the information on the Scheduling Committee page of the AFA Alaska website.

Reassignment Flow Charts – Sections 10.R and 10.R.5

Scheduling Committee

As part of the ongoing efforts of the Scheduling Committee to assist Flight Attendants in understanding contractual language and compensation, it was recommended a flow chart related to reassignments under contract sections 10.R and 10.R.5 be produced and published.  The first flow chart is designed to help you understand your rights and obligations in the event that you are subject to a reassignment by Crew Scheduling.  The second flow chart will help you understand what pay you are due for a sequence containing a reassignment.

Click here to view the reassignment flow chart >

Click here to view the reassignment pay flow chart >

The Committee enlisted the help of MEC Mobilization Committee Chairperson Justin Wetherell to produce the flow charts for distribution.  We wanted to take this opportunity to thank Justin for their time and commitment to this project.  

Questions or Feedback?

Please feel free to provide feedback on the flow charts and let us know if there are any other helpful documents you would like to see in the future.  If you have any questions about these flow charts or reassignments in general, please contact your Local Scheduling Committee.

Modification of Section 10.S – Pre-Cancellations

Master Executive Council (MEC)

  • AFA and management have recently come to an agreement to provide better clarity as to how pre-cancellations and reassignments are confirmed in advance of the first day of a sequence.
  • The agreement expands existing pre-cancellation language and provides protections to Flight Attendants in how Crew Scheduling handles a number of additional situations.
  • The new language goes into effect at midnight on Saturday, October 1, 2022.  If you have any questions, please contact your Local Scheduling Committee for more information.

AFA and management started discussions in 2018 regarding reassignments and pre cancellations related to Hurricane Lane, during which Crew Scheduling was found to be reassigning trips out of seniority order.  The issue was referred to the Alternative Dispute Resolution (ADR) process, agenda item 044-18A.  The parties discovered the language needed further clarification to assist Flight Attendants and Crew Schedulers on how to apply the provisions during these critical events as it relates to pre-cancellations, retimes, flight routing changes and aircraft downgrades that are confirmed in advance of the day of departure (i.e., first day) of a sequence.  Though conversations with management about the issue were ongoing, the ability to make significant progress in resolving the issue was hampered by COVID and network restructuring over the past several years.

The product of those discussions resulted in the following letter of agreement (LOA), AFA SLOA 2022.09.09 Modification of 10.S Pre-Cancellations.  Please take time to review this agreement so you are aware of your contractual rights and obligations.  As part of the agreement, the following situations will now be handled according to the pre-cancellation provisions our collective bargaining agreement:

  • All retimes of the departure time of the first flight in a sequence
  • All retimes involving the arrival and/or departure times of any flight in a sequence of greater than two hours (2:00)
  • All retimes involving the later arrival time of the last flight in a sequence of greater than fifteen minutes (0:15)
  • A Company flight that is cancelled from a Flight Attendant’s line of time in advance of the day of departure even if such flight is replaced by a Capacity Purchase Agreement (CPA) flight operated as or on behalf of Alaska Airlines (e.g., Horizon Air, SkyWest) with the same flight number and/or routing as the cancelled flight. 

The new language contained in the LOA goes into effect at midnight on Saturday, October 1, 2022.  Our MEC, Scheduling Committee, and Grievance Committee appreciates each of you filing reports and giving us the opportunity to carve out clarifying language that will support you going forward.

Questions?

If you have any questions about the letter of agreement or associated changes, please contact your Local Scheduling Committee.

Scheduling Committee Meeting Recap – September 2022

Scheduling Committee

  • Our AFA Scheduling Committee Chairpersons met on Tuesday, September 27 to discuss their ongoing program of work to represent Flight Attendants interests related to lineholder scheduling.
  • The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are experiencing with scheduling, pairings, and bidding.
  • Your Local Scheduling Committee is available to answer questions, provide clarification, or help to resolve any lineholder scheduling-related issues.  Please don’t hesitate to reach out!

On Tuesday, September 27, our AFA Scheduling Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Heather Reier (ANC), Rita Tillou (SEA), Melodie Anderes (PDX), Jaqui Bellenie (SFO), Natalie Codd (LAX), and Kitty Cohen (SAN). Also present were MEC Scheduling Committee Chairperson Jake Jones, MEC Scheduling Committee Vice Chairperson—Pairing Construction Karen Ferrell, and MEC Scheduling Committee Vice Chairperson—PBS Adam Clarey. The committee met with Inflight Crew Scheduling Duty Manager Sara Cook, Director of Crew Staffing Nicholas Giles, and other management representatives from Crew Planning and Crew Scheduling.

Topics of Discussion

The committee reviewed a number of items both during internal AFA-only conversation and when meeting with management. Some items discussed include:

  • Concerns with charter bidding and ferry flight numbers that were not supposed to be in bid packets. These were pay protected under Section 10.W.  Crew Planning is developing processes to ensure compliance. 
  • Vacation bidding first round awards are posted.  Questions about whether the bidding instructions for vacation are adequate.   If not, what would Flight Attendants like to see added or removed. 
  • Preparations for winter operations.  Reminder to review Irregular Operations including but not limited to Section 8.S and 10.S.
  • New managers, supervisors and crew schedulers are joining Inflight Crew Scheduling. The committee reviewed that they do receive contract training, on the job training, work with instructors and high level crew access/crew exchange processing training.  The committee welcomes each of them to the department and look forward to working with them. 
  • Hotel and transportation issues.  Some Flight Attendants were required to vacate hotels during irregular operations in Newark.  This concern was referred to the Alternate Dispute Resolution (ADR) process as AFA believes there is a clear violation of the contract.  There are still reliability issues with some hotel transportation and are reviewing all concerns.
  • Upcoming large schedule reduction for flights operating on Thanksgiving.  This will affect layovers and holiday pay.  We will see more pairings with minimum pay rules that include EOR and MSM.  Want Flight Attendants to be aware of these changes. 
  • Asking for 4 position pairings (A/B/C/D) from Crew Planning.  This is under review. 
  • Line holders picking up reserve days may be sent to CARE Retreat as a reserve assignment.  Refer to the CARE Retreat LOA. 

What The Committee Is Working On

  1. Reassignment Flow Chart.  Scheduling Committee Members reviewed a draft of the reassignment flow chart and it has been moved forward to the final stages of review and approval.  Refer to sections 10.R and 10.R.5 of our CBA.
  2. Scheduling Quality of Life Improvements.  Reviewing ways to improve Trip Length Distribution (TLD) and other quality of life options.  Working with management to develop a quality of life survey to determine Flight Attendant scheduling priorities. 
  3. Review of user guides and links of Flight Attendant website.  Ensuring information is still accurate in existing resource materials, links are still active and working, etc.
  4. Updating Crew Access videos.  Working with management and ITS to update the Crew Access instructional videos to reflect updates and changes to the user interface.
  5. Pre-Cancellation/Modification of Section 10.S LOA.  Working to familiarize Flight Attendants with the changes and update the flow chart.

We Want to Hear From You!

Do you have feedback for the committee, concerns you’d like to share, or items that you’d like brought up with management?  Please let us know!  Your Local Scheduling Committee is your voice to management.  You can open a support request on the AFA Alaska Online Support Center or contact us directly using the information on the Scheduling Committee page of the AFA Alaska website.

Scheduling Committee Meeting Recap – August 2022

Scheduling Committee

  • Our AFA Scheduling Committee Chairpersons met on Tuesday, August 23 to discuss their ongoing program of work to represent Flight Attendants interests related to lineholder scheduling.
  • The Committee also met with management to receive updates and discuss issues and problems that Flight Attendants are experiencing with scheduling, pairings, and bidding.
  • Your Local Scheduling Committee is available to answer questions, provide clarification, or help to resolve any lineholder scheduling-related issues.  Please don’t hesitate to reach out!

On Tuesday, August 23, our AFA Scheduling Committee Chairpersons met to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Heather Reier (ANC), Martin Vance (SEA), Melodie Anderes (PDX), Jaqui Bellenie (SFO), Natalie Codd (LAX), and Kitty Cohen (SAN). Also present were MEC Scheduling Committee Chairperson Jake Jones, MEC Scheduling Committee Vice Chairperson—Pairing Construction Karen Ferrell, and MEC Scheduling Committee Vice Chairperson—PBS Adam Clarey. The committee met with Managing Director of Inflight Crew Scheduling & Strategy Denia Pisia, Managing Director of Ops Staffing & Resource Management Brittany Audette, and other management representatives from Crew Planning and Crew Scheduling.

Topics of Discussion

The committee reviewed a number of items both during internal AFA-only conversation and when meeting with management. Some items discussed include:

  • AFA Online Support Center system issues and working with vendors to restore access. 
  • Night Rule Section 8.I – pay, duty, premiums.
  • FAs sick online – stranded due to subsequent cancellation.
  • Crew Access login issues – working on issues, expect a new update in fall 2022.
  • NavBlue login issues – Vendor monitoring and added more servers.
  • Reassignments/Pre-cancellations – rare, shouldn’t be daily occurrence.
  • Crew Scheduling updated phone system – ability for call back and prompts.
  • Personal Drops/TSN increases/sick leave – increase TSN for September.
  • Pairing feedback and construction.
  • November/December Vacancies – expect communication in September.
  • 2023 Vacation Bidding instructions and dates.
  • Care Retreat – expecting 1000 a month to attend.
  • 2023 Staffing for pilots/FAs.
  • Company social events and planning, such as baseball games and aviator sunglasses.
  • Staffing Adjustment leaves – 150 offered system wide.

What The Committee Is Working On

  1. Reassignment Flow Chart.  Scheduling Committee Members reviewed a draft of the reassignment flow chart and it has been moved forward to the final stages of review and approval.  Refer to sections 10.R and 10.R.5 of our CBA.
  2. Scheduling Quality of Life Improvements.  Reviewing ways to improve Trip Length Distribution (TLD) and other quality of life options.  Working with management to develop a quality of life survey to determine Flight Attendant scheduling priorities. 
  3. Review of user guides and links of Flight Attendant website.  Ensuring information is still accurate in existing resource materials, links are still active and working, etc.
  4. Updating Crew Access videos.  Working with management and ITS to update the Crew Access instructional videos to reflect updates and changes to the user interface.

We Want to Hear From You!

Do you have feedback for the committee, concerns you’d like to share, or items that you’d like brought up with management?  Please let us know!  Your Local Scheduling Committee is your voice to management.  You can open a support request on the AFA Alaska Online Support Center or contact us directly using the information on the Scheduling Committee page of the AFA Alaska website.

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