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Recurrent Training 2020 – Part 6

Breaking news!

Limited self-correction during door evacuation drills

The Master Executive Council (MEC) has been informed that limited self-correction is now allowed during door evacuation drills in one specific circumstance. Flight Attendants are expected to come to Recurrent Training (RT) prepared to demonstrate proficiency by using verbatim evacuation commands. However, if the (incorrect) command “STAND BACK” is corrected to “STAY BACK, STAY BACK, STAY BACK…” during an evacuation drill evaluation, then this will be considered successful.

If self-correction occurs as described above, then the Inflight Instructor will debrief with the student after the evaluation is complete. The purpose of the debrief is to ensure the student is clear on the Flight Attendant Manual (FAM) standard of “STAY BACK – STAY BACK” (no “STAND BACK”). For now, this will be the only self-correction allowed during evacuation drills.

Proposed redesign of the Special Track Training submitted to the FAA

Management submitted the proposed redesign of the Special Track Training to the FAA today. The FAA has up to 16 working days to accept or reject the proposal. In the interim, AFA and management have agreed to not allow any Flight Attendant to proceed to the fourth drill attempt; affected FAs are currently being pay protected while we wait for the FAA’s response.

Additional approved exceptions to the verbatim evacuation commands

Again, Flight Attendants are expected to come to RT prepared to demonstrate proficiency by using verbatim evacuation commands. However, one more variant on “plane” that is used throughout the British Commonwealth has been added to the approved exceptions: aeroplane. Flight Attendants will be deemed proficient and therefore successful in completing their evacuation evaluation if they inadvertently use any of the now five approved exceptions: “the,” “airplane,” “aeroplane,” “aircraft” and “jump.” Italicized text inside of parenthesis indicate the approved exceptions to the verbatim evacuation commands:

“Heads down, stay down” / “Open seatbelts — Open seatbelts” / “Stay back — Stay back” / “You two, stay at the bottom” / “Help (the) people off” / “Send them away from the plane (/ airplane / aeroplane / aircraft)” / “Leave everything” / “Exit here” / “Jump (Jump)”.

The MEC anticipates publishing another RT update following our meeting this coming Wednesday with one of the FAA Cabin Safety Inspectors assigned to Alaska Airlines or pending any new developments.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Matt Cook, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green and Brice McGee

Recurrent Training 2020 – Part 5

During the two-week pause of Recurrent Training (RT), management has redesigned the program with the assistance of a vendor that was contracted to help facilitate the process changes. Many of those changes were solidified through an alpha test of the redesigned RT 2020 and subsequent beta test over the past week. AFA leadership participated in the tests along with senior Inflight Instructors and a small group of line Flight Attendants.

Management sent an “RT Improvement Plan” email (February 8, 2020) on Saturday that outlined what Flight Attendants can expect for the relaunch of RT on Monday, February 10. Not surprisingly, many of you had questions or concerns about that communication.

Summary of and commentary about the RT Improvement Plan

Hands-on time has increased from 90 minutes with no time allocated for emergency equipment to 2.5 hours including doors and emergency equipment.

However, 2.5 hours is still not enough because of resource constraints. Once one factors in the number of students, instructors, drills, etc., an individual FA will likely have only a few minutes for any particular door drill. The Master Executive Council (MEC) strongly believes management should allocate more hands-on time.

Thirty minutes of hands-on training is now available before the start of every RT class.

AFA has lingering concerns with the emphasis on voluntary uncompensated training outside of negotiated training hours. This is not an acceptable long-term solution due to the totality of the circumstances.

Scheduled open houses to allow for voluntary practice time on equipment.

Same objection as above: Voluntary uncompensated training outside of negotiated training hours is not an acceptable long-term solution.

The completion packet has been streamlined by condensing the number of drills from 31 to 20.

Condensing is good, but AFA has advocated for more trimming where allowed by regulation.

The instructors are again able to provide direct feedback after unsuccessful drill attempts.

Direct feedback should never have been eliminated in the first place. The MEC believes this is an epic fail on management’s part.

Instructors audited the program content for accuracy. 

Excellent! However, who thought it was a good idea to not have the instructors audit the program content for accuracy before now?

Upgraded the RT website to enhance the user experience.

The upgrades are subtle, so the MEC questions how much this will actually enhance the user experience. However, we do appreciate the effort.

Pre-class material, videos, and classroom content has been audited to ensure accuracy.

Is it painfully obvious that quality assurance is extremely under-resourced in Inflight Training?

Topics still being actively explored

Separately, the Master Executive Council (MEC) has taken part in several meetings with management this past week for continuing discussions about the evolving RT situation. A key discussion occurred on Thursday with Vice President of Inflight Ron Calvin, VP Labor Relations Jenny Wetzel, VP Safety & Security Max Tidwell, VP Flight Operations John Ladner, MD Inflight Operations Michaela Littman and MD Labor Relations Carmen Williams.

Topics of particular interest that are still being actively explored:

  • Revamping the “Special Track Training” program. (A Flight Attendant is currently put into Special Track Training following the third unsuccessful attempt of any drill evaluation.)
  • AFA’s grave concerns regarding potential termination of employment following a fourth unsuccessful attempt.
  • Whether self-correction during drill evaluations was possible. Management committed to clarifying with the FAA and to report back as soon as possible.

Management intends to submit a proposal to the Federal Aviation Administration for a redesigned Special Track Training program early this week that will hopefully resolve the first two issues above. The FAA has up to 16 working days to accept or reject the proposal. In the interim, AFA and management have agreed to not allow any Flight Attendant to proceed to the fourth drill attempt; affected FAs are currently being pay protected, but this doesn’t lessen the emotional impact.

Accountability and oversight

AFA has asked management to disclose which specific changes to the RT program were required by the Federal Aviation Administration (FAA) as a result of its audit of the Inflight training program last fall and which changes were management’s discretion. The parties will continue that conversation this week. Additionally, the MEC is scheduled to meet with one of the FAA Cabin Safety Inspectors assigned to Alaska Airlines this coming Wednesday.

We anticipate publishing another RT update in the coming days pending any new developments.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Matt Cook, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green and Brice McGee

AFA Update – February 7, 2020 *REVISED*

**Revised with new information as of February 7, 2020 6 PM PST**

In This Edition

  • Recurrent Training 2020 – Interim Update
  • Flight Attendants Call for Responsible Halt to China Flights
  • Maternity Roundtable Event

Recurrent Training 2020 – Interim Update

Master Executive Council (MEC)

Since last week’s AFA update on Recurrent Training (RT), management has been working to make changes to the program based on feedback from Flight Attendants and our AFA representatives.  Several AFA officers and representatives have been observing and auditing this process to ensure contractual compliance and to advocate for positive changes to the program for all Flight Attendants.

Management has advised the Master Executive Council (MEC) that they will be releasing several communications over the next few days related to the status of the RT program and the timeline for classes to be relaunched.  The MEC plans to release an additional update early next week in response to management’s communication.

Flight Attendants Call for Responsible Halt to China Flights

Air Safety, Health, & Security Committee (ASHSC)

AFA International issued this statement following last night’s travel advisory change by U.S. State Department to “do not travel to China” and the declaration by the World Health Organization (WHO) that the coronavirus is a “global health emergency”:

“AFA is calling for clear direction from our government to U.S. airlines to pull down all travel to China until the spread of coronavirus is contained. The government must work with our airlines to discontinue all service, with consideration for evacuation of flight crew, and with consideration to service that facilitates efforts by public health officials to contain spread of the virus,” stated Sara Nelson, AFA-CWA International President.

“The coronavirus may be spread by infected persons not yet displaying symptoms. For this reason, it is critical that any crew potentially infected through travel to and from China not be assigned to any additional flights until safely through the fourteen day incubation period. These crews must be pay protected for any scheduled flights and provided with the means to get food and other supplies while remaining out of public contact. This action is also on the AFA communicable disease checklist provided to all of our airlines again on January 21, 2020.

“We need responsible leadership from our government and we need it now. We will continue to work with our airlines, who have been exceeding precautions suggested by the administration – albeit now these actions are clearly not enough. This must end now. This is an emergency and our government must take a leadership role, in consultation with all stakeholders, in order to end this public health threat and protect American workers.”

Maternity Roundtable Event

Benefits Committee

Are you having a baby in 2020 or just thinking about it?  AFA Council 19 (Seattle) will be hosting a Maternity Roundtable event on March 27 from 11 to 3 PM.  Come have your questions answered related to maternity leaves, benefits, and other work-related considerations.  Though the event will be held in Seattle, it is open to all Flight Attendants regardless of base.

Location

SeaTac Office Center South Tower
18000 Pacific Highway South 
Earhart Conference Room, Lower Plaza Level 
SeaTac, WA 98188

The building is a short walk from the airport, located in the same building as 13 Coins Restaurant (between the Hilton and Radisson hotels).  Free parking is available.

Conference Call Option

For those who are interested in participating but are unable to attend in person, a conference call option will be available.  Please indicate your interest in participating by conference call when sending your RSVP and the call-in information will be provided to you.

RSVP

Please RSVP to SEA Local Benefits Committee Chairperson Kathy O’Malley by email at benefitsassist@hotmail.com or by text at (425) 238-8219 if you are interested in attending.

Recurrent Training 2020 – Part 4

The Master Executive Council (MEC) met with management earlier today in Seattle to discuss our questions and concerns regarding Recurrent Training. Members of the AFA Inflight Training Committee; Grievance Committee; Air Safety, Health and Security Committee; and Scheduling Committee also joined us for the discussion. Management was represented by Executive Vice President (EVP) and Chief Operating Officer (COO) Gary Beck, Vice President of Inflight Ron Calvin, VP Labor Relations Jenny Wetzel, VP Safety & Security Max Tidwell, Managing Director (MD) of Inflight Strategy and Support Mary Avey, MD Inflight Operations Michaela Littman, MD Labor Relations Carmen Williams and other senior leaders of the Inflight division.

Focus on two themes

Your AFA leaders focused on two themes:

  • Holding management accountable, and
  • Demonstrating proficiency over perfection.

Questions asked of management

We submitted several hard questions to management, including but not limited to:

  • Which specific changes to the Recurrent Training (RT) program were required by the Federal Aviation Administration (FAA) as a result of its audit of the Inflight training program last fall and which changes were management’s discretion?
  • Is management aware that the current training program has created an environment of anxiety and fear in which Flight Attendants are now questioning their abilities to handle emergency situations?
  • Is management willing to revise RT 2020 in order to provide Flight Attendants with greater clarity of expectations and improved resources and tools?

Changes sought by AFA

AFA advocated for several changes to RT 2020, including but not limited to:

  • Ending the practice of “management only” classes and to mix management personnel into as many classes and locations as possible
  • Providing adequate “hand-on” practice time prior to drill evaluations for evacuations, emergency equipment and CPR
  • Live demonstration of each evaluation scenario for evacuations, emergency equipment and CPR
  • Ability for a Flight Attendant to self-correct during an evaluation
  • Allow an evaluator to provide feedback to a Flight Attendant following an unsuccessful evaluation
  • ‘Forgive’ all Flight Attendants currently in the Special Track Training program (who were placed into the program following two unsuccessful drill evaluations)
  • Significantly revise or drop the Special Track Training program (remediation training, retention check and check ride)
  • No termination of employment following an unsuccessful fourth drill evaluation

Management took ownership, but we remain ‘cautiously skeptical’

Management took ownership of the disastrous state of the RT program, but the MEC will remain ‘cautiously skeptical’ until we see meaningful solutions put into action. However, Ron committed to ending the practice of “management only” RT classes and to mix management personnel into regular RT classes throughout the system.

Inflight management has canceled all Recurrent Training and Requalification Training classes that were scheduled to start between 1/28 and 2/7, and management has pledged to use this time to incorporate feedback and revise the RT 2020 program. Whatever changes may come out of this process, the MEC will make every effort to ensure management provides adequate training for the Inflight Instructors. It is critical that evaluations are performed uniformly and without subjectivity in order to guarantee a consistent and fair experience for all.  

Management is developing a communication that outlines the plan in more detail. AFA is also drafting several contractual grievances specific to Recurrent Training. We anticipate publishing another RT update in the coming days after management’s next communication goes out and our grievances have been filed.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Matt Cook, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green and Brice McGee

Recurrent Training 2020 – Part 3

The Master Executive Council (MEC) has collected the following information to help you navigate the pitfalls of this year’s Recurrent Training. See AFA Alaska’s “Recurrent Training” (January 16, 2020) and “Recurrent Training 2020 – Part 2” (January 23, 2020) for additional background and information.

General preparation

The Recurrent Training SharePoint Site has a ton of useful information. How to get there? World of Inflight -> Training -> Recurrent Training -> Recurrent Training SharePoint Site. Click the “View Videos & Completion Packs” button for “must-have” drill resources such as videos and completion packs for Recurrent Training (RT) and Requalification Training (RQ). (There are now two completion packs for RT, one per day.) AFA is aware there have been unannounced changes to this site, but to the best of our knowledge, the information posted at the time of this writing is current.

2020 RT CBT must be completed a minimum of two hours prior to class time.

There is no late grace period. If you are late to RT, then you will be assessed one attendance point, sent home without pay and asked to reschedule your RT class.

Inflight Instructors are Flight Attendants

Flight Attendants in Recurrent Training are understandably frustrated. However, please keep in mind that Inflight Instructors are Flight Attendants, and they are feeling stressed about Recurrent Training as well. Please direct your frustration towards management and not your fellow Flight Attendants. For those of you sending feedback to management by email, please copy in your AFA Local Executive Council (LEC) leadership (e.g. if SEAFA, then copy in sea@afaalaska.org; if SFOFA, then copy in sfo@afaalaska.org). The MEC will announce a more comprehensive communication strategy following our meeting with management early next week.

Drills/Evaluations

As of this writing, RT 2020 includes only 45 minutes of hands-on practice for the doors and windows and no hand-on practice for emergency equipment. AFA has advocated to management that Flight Attendants need much more hands-on time for doors and windows and at least some hands-on time with the emergency equipment rather than none. AFA has received reports that access to or view of emergency equipment may not be available in at least some locations, so do not count on touching equipment prior to being evaluated.

CPR & AED operation, door and window operation, door evacuations and emergency equipment are all being evaluated as successful/unsuccessful (i.e. pass/fail) drills. You must receive 100% on each drill in order to be successful.

Instructors are no longer allowed to coach or provide any feedback between evaluations. If you are unsuccessful, ask to look at your completion pack to determine which area caused the failure. You may also ask to step out of the evaluation environment to review your completion pack or example videos. Finally, you may request a different Instructor prior to proceeding to a second attempt.

FAs will be given two opportunities to successfully pass each drill in class. A Flight Attendant will be allowed to complete class after the second unsuccessful attempt. However, s/he will be placed into disqualified (FNQ) status, which results in loss of Known Crewmember (KCM) privileges and the ability to jumpseat until resolved.

Special Track Training

Following a second unsuccessful attempt of a drill, a FA will be placed into a Special Track Training program. The FA will be removed from payroll and all scheduling obligations as a crewmember until remediation training is conducted and a retake of the drill is successfully completed. Only scheduling obligations impacted by the disqualified (FNQ) status will be removed, not the entire schedule. Flight Attendants will retain insurance during this process. S/he will be pay protected between the second and third attempt. Management will make every effort to conduct the remediation training and third attempt within seven days of RT. (A Flight Attendant also has seven days to re-take and successfully pass the written exam if s/he scores less than 80%, but this does not cause a FA to enter the Special Track Training.)

Flight Attendants will be paid 6 TFP for each day of additional training or testing, and travel pay will apply for required out of domicile training as applicable. Be aware there is a contractual limitation regarding the number of hours and time of day that training may be conducted pursuant to §30.A.2: “Training will be scheduled for no more than eight (8) hours and will occur between the hours of 7:00 AM and 5:00 PM local time.” It is management’s discretion regarding the training location, but AFA understands that management has a strong desire to hold remediation training and re-takes in Seattle.

The FA will be required to demonstrate proficiency through additional retention checks prior to the next annual RT class. In other words, you will probably be tested again on the same drill in the coming months. Another 6 TFP and travel pay will apply for required training out of domicile as applicable. The Special Track Training also includes some form of an operational observation, which is being called a “checkride.” However, this is not necessarily the traditional checkride one receives while on probation; the truth is that none of the details have been worked out yet.

The Special Track Training program specific to unsuccessful emergency equipment drills is still being developed, so AFA cannot can’t share those details with you because we don’t know what they will be. Much of this is still a moving target, but AFA is not supportive of the Special Track Program as it is currently constructed.

See “Drill Evaluation & Drill Attempt Process” in the RT 2020 FAQs document on the Recurrent Training SharePoint Site for more info.

Recurrent Training feels more like Recurrent Testing

The unfortunate reality is that as of now, Recurrent Training feels more like Recurrent Testing. AFA will continue to advocate to management to develop rational competency criteria, to provide adequate notice and the proper tools to be successful in RT. Meanwhile, Flight Attendants should probably take the initiative to actively perform their silent review using the updated verbatim commands, and to do this often.

Contact your Local Executive Council (LEC) leadership if you have any concerns or questions about Recurrent Training. The Inflight Training Committee may also be utilized as an additional AFA resource.

AFA is planning another update regarding Recurrent Training after our meeting with management next week.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Matt Cook, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green and Brice McGee

Your MEC Inflight Training Committee – Megan Brown, Steve Vincent, Sam Clifton and Justin Wetherell

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