This message is for pre-merger Alaska Flight Attendants

On Tuesday, February 24, our pre-merger Alaska AFA Scheduling Committee Chairpersons and Representatives met virtually to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Rebekah Olds (ANC), Rita Tillou (SEA), Russel Rivinius (PDX), Jaqui Bellenie (SFO), Kanako Yamado (LAX), and Kitty Cohen (SAN). MEC Scheduling Committee Vice Chairperson—Pairing Construction Karen Ferrell, MEC Scheduling Committee—PBS Subcommittee Member Adam Clarey, and MEC Scheduling Committee Chairperson Jake Jones were also present.

The Committee met with Managing Director of Inflight Performance & Crew Scheduling Sara Cook, Director of Crew Planning Trisha Bennett, Manager of Flight Crew System Support Sue Rawlings, Manager of Crew Pay Debbie Bakke, and other management representatives from Crew Planning, Crew Scheduling, information technology (ITS), payroll, and inflight performance.

The Committee is next scheduled to meet on Tuesday, March 24.

Topics of Discussion

The Committee reviewed several topics during internal AFA-only conversations and when meeting with management. Some items discussed include:

Local Scheduling Committee Chairperson Reports

• Downtrade Errors: Flight Attendants reported that attempts to downtrade are resulting in errors related to open time calculations. An investigation by the IT department is essential to identify the root cause of these errors and implement a fix.
• Scrolling Issues: Crew members have reported difficulties scrolling on Crew Access interfaces when using iPhones. This issue is hindering their ability to access schedules and make necessary adjustments. A follow-up with IT is required to find a solution. They suggest trying a different browser at this time. 
• Low Bid Options: Feedback from Flight Attendants indicates a strong preference for low bid options rather than the current Staffing Adjustment Leaves (SAL). This shift could improve crew satisfaction and operational flexibility, so further discussions with Crew Planning are necessary to explore viable options.
• DHD Bookings: DHD (Deadhead) bookings are currently made well in advance when pairings are loaded.  However, crew scheduling only gets visibility to the deadheads in their systems seven (7) days in advance, which limits crew flexibility and may lead to operational challenges. A review of this process is needed to enhance scheduling flexibility.
• Stranded Crews: Crews at BOS, JFK, PVR, and EWR have been stranded, raising significant concerns about pay discrepancies. They are expecting issues related to compensation due to the extended delays. A thorough audit is requested to ensure fair compensation for affected crew members. Payroll is aware of the strandings and will audit. 
• Concerns About Communication: The response from the pay department raised concerns about the thoroughness of their review process. A follow-up with the team is needed to ensure responses are comprehensive and take into account all relevant communications when Flight Attendants submit inquiries. 
• Hotel Compensation Request: A request for compensation for hotel wait time was denied for a Flight Attendant. However, it is believed that compensation is justified due to the circumstances of having to self-arrange accommodations after a flight. The issue will be escalated for further review.
• Hotel Conditions: A serious issue arose when crew members were moved to a hotel without heating during a winter storm. This situation poses both safety and comfort concerns. A follow-up is needed to obtain a resolution.
• Travel Adjustments: Due to a lack of hotel availability on the island of Kona, crews were moved to an alternate city (OGG) for their layover. Confirmation from payroll regarding these adjustments is awaited, as it impacts crew compensation.
• Reimbursements for Stranded Flight Attendants: A discussion on whether reimbursements for flight attendants stranded on the East Coast can be processed is needed. Historically, a standard reimbursement of $25 has been provided, but current discussions will determine if this amount remains consistent across all bases.
• Premium OT Review: A reassignment involving premium Open Time pickup was discussed, and the Committee conducted a review of the Premium OT and reassignment pay policies. If you are on a premium Open Time trip and reassigned, you are only paid reassignment for the flying above scheduled, not the entire sequence. 
• Schedule Accessibility Issues: A Flight Attendant reported that her schedule had disappeared from the Crew Access system. This issue is preventing her from trading or picking up shifts, and it has been escalated to IT for urgent resolution. Discussions regarding potential compensation for the inconvenience, especially considering her status as a high-time flyer, are ongoing.

PBS Subcommittee Updates

• Bidding Assistance: For the March bidding cycle, there has been a high volume of requests for individual assistance, indicating that many Flight Attendants are struggling with the bidding process. However, engagement in virtual assistance sessions has been low, suggesting a need for better outreach. Common issues include cache clearing and password resets, which are causing significant barriers to accessing the bidding system.
• Bid Awards: The results of the March bid awards show that higher averages led to better alignment with reserve numbers. Most bases exceeded their reserve requests, prompting adjustments to templates to ensure feasible solutions could be implemented. This balance is crucial for maintaining operational stability.
• Bid Protests: An increase in SLG (Secondary Line Generation) emails this month has been noted due to a high SLG rate. Despite this, the overall number of protests has not been overwhelming, suggesting that concerns are being addressed efficiently.
• Scheduled Meetings : Several meetings have been scheduled, including:
  • Monthly NAVBLUE call on February 5, 2026.
  • In-person bid awards on February 10, 2026.
  • Conversations with Crew Staffing to better understand the differences between SAL and low bid offers on February 10, 2026.
  • Focus group discussions related to NAVBLUE on February 19, 2026.
• Upcoming Changes: The shift to Single Sign-On (SSO) is anticipated after March bid awards, pending additional testing to ensure functionality. The 25.7 Maintenance Release is currently being tested, with a note that it will not be implemented until the new 26/7 rule is rectified.
• Collaborations with Other Airlines: The Subcommittee has met with representatives from Jazz, Air Canada, Breeze, and JetBlue to share best practices and explore features to advocate for in JCBA negotiations.
• Low Bid Testing: The Subcommittee is currently conducting tests to demonstrate the positive impacts of low-bid awards in the bidding process. The objective is to encourage management to consider these options more broadly in future bidding cycles.

Pairing Construction Update

• April Pairings: The April pairings have been finalized, with the “B” run selected. There is a significant focus on minimizing the number of hotel stays for crews, which has led to an increase in deadheads. This approach is intended to reduce overall costs associated with hotels and transportation.
• Challenges Faced: The planning of April runs has been complicated by incomplete launches; discussions with Jeppesen regarding the analysis are needed to ensure future runs are optimized.
• Line Average: The current line average is 78 TFP (Trips For Pay), reflecting the crew’s workload and scheduling efficiency. Ongoing efforts to analyze and update pairing programs are essential for maintaining optimal operations.

Payroll Subcommittee Update

• Training Completion: Recent training sessions with key personnel have provided insights into the coding system and how JCTE imports function. Understanding when analysts override or change inputs is crucial for minimizing errors in pay processing.
• Error Reduction Focus: There is a concerted effort to reduce errors and enhance clarity in the responses of payroll analysts. Feedback indicates that many analysts could benefit from additional guidance and training to improve their response accuracy.

ITS Update

• NAVBLUE Testing: There have been no new updates from NAVBLUE, which is awaiting test cases and validation under the UTA (User Testing Agreement).
• TFP Calculators: Deployment has been postponed until March. This tool is expected to improve the accuracy of pay calculations for Flight Attendants.
• Performance Metrics: OT trading has increased significantly by 20% compared to last month. Transaction times for system interactions are notably efficient, with 98.6% occurring in less than 10 seconds.
• User Experience Improvements: Ongoing issues with scrolling on iPhones have been reported, suggesting that switching to alternative browsers may alleviate some of the problems. Recognizing this issue is critical for improving user satisfaction.

Payroll Updates

• Query Management: A significant reduction in total queries has been observed, from 2,593 in January, indicating improved efficiency in handling inquiries. 
• Dispute Protocols: It is essential for Local Scheduling Committee Chairpersons to promptly communicate with payroll analysts about any disputes to ensure timely resolution and prevent further complications.

Crew Planning Updates

• April Block Hours: Block hours for April are slightly elevated compared to previous months, with line averages around 78 TFP and 18% of crews designated as reserves. This adjustment reflects an ongoing effort to optimize staffing levels.
• Trip Distribution Review: A comprehensive review of trip distributions indicates that the best commutability is found for certain routes, such as SEA/SAN/ANC for three-day trips. In contrast, PDX/SFO is identified as more challenging.
• IRROP Mitigation Strategies: Several strategies have been implemented to mitigate delays and improve layover rest times across various routes. Adjustments to connection times and layover durations are being made to enhance crew scheduling and reduce fatigue.

Crew Scheduling Updates

• Absence Rates: The sick leave absence rate has improved, with a notable decrease in overall figures. The absence rate was approximately 10.8% in January and 10.6% in February, with pmHA-specific metrics reflecting lower rates due to differing scheduling practices and contractual provisions. 
• Reserve Utilization: System-wide reserve utilization is over 90%, with SEA at 95% and ANC at 83%. These figures highlight the need for strategic adjustments to effectively manage reserve levels.
• Tracking Reassignments: The total number of reassignments for the current month remains low, reflecting operational stability and effective scheduling strategies.
• Fatigue Management: Ongoing monitoring of fatigue levels shows a decline in reported fatigue incidents. This is crucial for ensuring crew wellness and operational efficiency.

What The Committee Is Working On

1. Resolving Pyramiding Pay Disputes: Discussions are ongoing through the Alternate Dispute Resolution (ADR) process to clarify payment rules for over-duty pay and day-off violations. Our Grievance Committee is filing grievances regarding several concerns with pyramid pay. 
2. Vacation Bidding: Representatives from the Committee met with management to discuss the new vendor, AI Crew Solutions. It was determined that when a Flight Attendant either doesn’t hold a bid or forgets to bid, they will be allowed to bid in the 2nd round of vacation. The current process assigns slot 1 and slot 2.  We will provide educational material and information when bidding begins next year on the new platforms. Our next meeting is scheduled for March 12, 2026. 
3. Ground Commuting: The Committee wants to remind Flight Attendants that contractual provisions are available for review under Section 37.B.  
4. Flow Charts: The Committee is internally reviewing flow charts with management and will update once the parties agree. Stay tuned for an update soon. 
5. Block2Block (B2B) Contactability – Implemented on February 1, 2026. Please familiarize yourself with the contractual language and bulletin bundle.
6. Chime (Microsoft Teams) – Implemented on February 9, 2026. This will allow Flight Attendants to contact Crew Scheduling for additional resources. Please refer to the letter of agreement and bulletin bundle.

We Want to Hear From You!

Whether you have feedback for the Committee, concerns to share, or items you’d like brought up with management – don’t hesitate to let us know. Your Local Scheduling Committee is here to be your voice to management. You can easily open a support ticket on the AFA Alaska Online Support Center or directly contact us using the information provided on the Scheduling Committee page of the AFA Alaska website.